I contacted Arch insurance after placing my claim for a trip that was interrupted by weather condition in Hawaii by hurricane NOLO. Wasn’t sure if more information or documents were needed so I contac... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Arch Insurance asked us relevant questions in the claims process, used an online platform to make a claim for compensation, and processed our claim promptly. What more could we ask from an insurer of... もっと見る
She was extremely helpful and knowledgeable. She had my answer and solution within minutes. The wait to speak with a person was not that long, and I used the call back option, which also was great. D... もっと見る
企業が回答しました
I love Arch RoamRight! They covered me on a Viking Cruise when my travel partner passed away before the trip! The insurance is high coverage for a good price! Highly Recommend!
企業情報
Arch RoamRight について
当該企業による記述
Arch RoamRight is a provider of global travel insurance, including trip cancellation and emergency medical plans. Arch RoamRight’s domestic and international plans cover leisure and business travelers, vacation and adventure travelers, and students and group travelers.
Arch RoamRight plans are underwritten by Arch Insurance Company, an A+ rated, market-leading specialty insurer. Venture farther and travel smarter with RoamRight.
What is Travel Insurance?
- Reimburses some or all of your travel costs if your trip gets interrupted or cancelled,
- Pays for medical expenses that your primary insurance doesn't cover,
- Reimburses you for lost luggage,
- Helps you with problems you encounter while you travel,
- And much more.
Arch RoamRight Details
当該企業による記述
Money-Back Guarantee
At Arch RoamRight, customer service and satisfaction are of utmost importance to us. After all, our goal is to provide you with protection during your travels.
Your satisfaction is important. That’s why we offer a money-back guarantee*, which allows you to cancel your travel insurance plan within 14 days from your effective date of coverage** or before your scheduled departure date, whichever comes sooner.
Arch RoamRight will refund all of your premiums paid if you cancel coverage within the time specified, provided you have not already filed a claim under the travel insurance plan.
All cancellation requests must be submitted in writing. You can email your request to customerservice@roamright.com.
*Not available to residents of New York and Washington.
**Residents of Indiana have up to 30 days from the effective date of coverage.
連絡先
Executive Plaza IV, 11350 McCormick Road, Suite 102, 21031, Hunt Valley, 米国
- 1-800-699-3845
- customerservice@roamright.com
- www.roamright.com
4.8
優良
2423件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 81％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very pleasant and informative
2026年5月27日
自発的なレビュー
Arch RoamRight からの回答
Steve,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
great customer service!
2026年5月26日
Arch RoamRight からの回答
Dianne,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Good cu.customer service
The person I spoke with was extremely helpful, pleasant, and friendly. RoamRight's customer service is great.
2026年5月21日
Arch RoamRight からの回答
Joani,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Excellent Customer Service
Megan was an excellent representative!
She answered all of my questions and provided the information in a very clear and concise manner. She was very knowledgeable, professional, and friendly.
2026年5月19日
Arch RoamRight からの回答
Gloria,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Arch RoamRight からの回答
Randy,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Arch RoamRight からの回答
Jackie,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Arch RoamRight からの回答
Cynthia,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Cory was professional and helpful with…
Cory was professional and helpful with my request for travel insurance. He covered the benefits of the plan I requested and outlined the preexisting clause. A very easy transaction.
2026年5月17日
Arch RoamRight からの回答
Jane,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Friendly, knowledgeable, customer service
I called Arch RoamRight customer service because their website wouldn't allow me to input 16 family members for our trip. The maximum allowed was eight individuals. The associate was very helpful and made the process very easy.
2026年5月15日
Arch RoamRight からの回答
Linda,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Arch RoamRight からの回答
Susan,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Cory was very knowledgeable with the…
Cory was very knowledgeable with the travel insurance we purchased!
He was very patient, and explained things so that I totally understood the policy.
Great guy!!
2026年5月14日
自発的なレビュー
Arch RoamRight からの回答
Hello,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Brenda was able to answer my questions…
Brenda was able to answer my questions quickly, maybe moreso than my brain could handle, but she sent off info for me to read over and digest
2026年5月15日
Arch RoamRight からの回答
Hello,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Isabel was wonderful
Isabel was wonderful. She was pleasant, knowledgeable, and most importantly, very patient. I have not had the pleasure of dealing with individuals like her in a long time. Far too many get impatient with the people they are dealing with because they might not know or understand something. I never felt that way with Isabel. She was there to explain and help...a definitely asset to the company that employs her. Thank you Isabel!
2026年5月12日
自発的なレビュー
Arch RoamRight からの回答
Barbara,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Cory went above and beyond to help me
Cory went above and beyond to help me. Very knowledgeable, professional and kind. Best of the best!
2026年5月11日
自発的なレビュー
Arch RoamRight からの回答
Don,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
OMG!!! Give her a raise!!!
We had planned our trip of a lifetime to celebrate our 45th Anniversary. However, my health had decided differently. I had heart surgery in April 2024, when things were looking good once again, we booked this trip. Last year started having sporadic issues that worsened. Sadly, had to cancel this trip. After filing our claim, Sue Lochner emailed and called several times needing more info and dates. She went above and beyond AND our claim was approved. I cannot Thank Sue enough for caring, her tenacity and helping me thru this process. She is an awesome employee with extraordinary work ethics. These days it seems that you do not find this type of employee that really cares and loves her job. It really shows. Thank YOU again Sue!!!!
2026年5月6日
自発的なレビュー
Arch RoamRight からの回答
Lisa,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Arch RoamRight からの回答
John,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Arch RoamRight からの回答
Lynda,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Arch RoamRight からの回答
Timothy,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Isabel was very pleasant
Isabel was very pleasant, efficient and knowledgeable. Top marks!
2026年5月7日
自発的なレビュー
Arch RoamRight からの回答
Hello,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Helpful customer service
I was able to cancel a policy that wasn't exactly what I wanted and get a new policy that incorporated what I needed. It was human error on my part, but they helped to correct it for me.
2026年5月6日
自発的なレビュー
Arch RoamRight からの回答
TB,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
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