The staff were very helpful and patient with our needs. Delivery times were explained as we have an urgent need for the goods. The manager also assisted me in signing up for the Harrods black card so... もっと見る
企業が回答しました
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レビュアーのコメントを見てみましょう
Been using the same sales person for some years. Always excellent service good knowledge of products Nothing to much trouble Always use there web site and and communicate through email.
Jay (Harrods)has helped me over the last three years…choosing sofas chairs and dining table. I like the fact that he is professional and friendly and patient.
企業が回答しました
The team were excellent, Chiara, Amelie and Natasha are brilliant. They were able to show us how the furniture would look in our rooms, came up with brilliant ideas also.
企業が回答しました
企業情報
当該企業による記述
French editor and international leader in high end furniture. Furniture and designer sofas, lighting, and decorative accessories. Customised services.
連絡先
Brompton Road 87-135, SW1X 7XL, London, England, 英国
- +44 207 8938394
4.4
優良
26件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Roche Bobois - London - Harrods 1 からの回答
Dear Sean, we are pleased to hear of your visit to our Harrods showroom and that our sales team was able to meet all of your expectations.
Sincerely, Roche Bobois Management Team.
Roche Bobois - London - Harrods 1 からの回答
Dear William, we are pleased to hear of your visit to our Harrods showroom and that Mariana was able to meet all of your expectations.
Sincerely, Roche Bobois Management Team.
Great staff-
Great staff, great product ease of the process and the person that served us was extremely good . Her name is Mariana Kretzschmar
2026年5月23日
Roche Bobois - London - Harrods 1 からの回答
Dear Luciano, we are pleased to hear of your visit to our Harrods showroom and that Mariana and the team were able to meet all of your expectations. We hope you enjoy your new Roche Bobois pieces!
Sincerely, Roche Bobois Management Team.
Sale representative Mariana was polite professional and most helpful. I will go back to purchase my dining table.
Sale representative, Mariana, was very polite, professional unhelpful.
2026年5月24日
Roche Bobois - London - Harrods 1 からの回答
Dear Minoo, we are pleased to hear of your visit to our Harrods showroom and that Mariana was able to meet all of your expectations.
Sincerely, Roche Bobois Management Team.
Roche Bobois - London - Harrods 1 からの回答
Hello, we are pleased to hear of your visit to our Harrods showroom and that our sales team was able to meet all of your expectations.
Sincerely, Roche Bobois Management Team.
Very efficient friendly and genuine
2026年4月16日
Roche Bobois - London - Harrods 1 からの回答
Dear John, we are pleased to hear of your visit to our Harrods showroom and that our sales team was able to meet all of your expectations.
Sincerely, Roche Bobois Management Team.
Roche Bobois - London - Harrods 1 からの回答
Hello, we are pleased to hear of your visit to our Harrods showroom. We hope you enjoy your new Roche Bobois piece!
Sincerely, Roche Bobois Management Team.
Excellent service
The quality of there furniture is very good, they use best quality materials, it’s very durable, it lasts forever, the service of Roche Babois in Harrods is excellent, the salesman Jay is very polite professional and honest, I have been dealing with him for many years and he’s really good, he gives me the right advice by telling me which furniture to choose for the size of my apartment.
2026年1月7日
Roche Bobois - London - Harrods 1 からの回答
Dear Samiya, we are pleased to hear of your visit to our Harrods showroom and that our sales team was able to meet all of your expectations. We hope you enjoy your new Roche Bobois piece!
Sincerely, Roche Bobois Management Team.
Very helpful and knowledgable staff
2026年1月5日
Roche Bobois - London - Harrods 1 からの回答
Dear Ray, we are pleased to hear of your visit to our Harrods showroom and that our sales team was able to meet all of your expectations.
Sincerely, Roche Bobois Management Team.
Avoid this boutique
I note that Roche Bobois generally enjoys a strong reputation for service; however, my recent experience at the Harrods location with Ms Kretschmar fell significantly short of these expectations. From the outset, her manner was overly forceful and transactional, with minimal effort to understand my requirements or to provide informed guidance through the collection.
There was no meaningful attempt to introduce suitable alternatives or to add value through professional consultation. Instead, the interaction appeared focused on securing a straightforward and expedited sale. I found the process difficult and unproductive, even prior to placing an order, which was disappointing given the standards associated with the Roche Bobois brand.
2026年1月4日
自発的なレビュー
Roche Bobois - London - Harrods 1 からの回答
Dear Vinay, thank you for taking the time to share your feedback. We sincerely regret the disappointment this experience may have caused, as it does not reflect the standards of service our clients expect, particularly within Harrods.
Our sales director has already contacted you personally. If you wish, we would be delighted to offer you personalised assistance from one of our senior advisors.
Sincerely, Roche Bobois Management Team.
Sales service
The sales lady was most helpful in the selection process which made our experience very gratifying
2025年12月2日
Roche Bobois - London - Harrods 1 からの回答
Hello, we are pleased to hear of your visit to our Harrods showroom and that our sales team was able to meet all of your expectations.
Sincerely, Roche Bobois Management Team.
We moved into our new home in January…
We moved into our new home in January and have always lived close to Harrods. Roche Bobois seemed a good fit for our new home. Your staff were used to us popping in and out!!!! They were always very helpful, guiding us through our choices. Thank you 😊 Jenifer Lucas.
2025年10月20日
Roche Bobois - London - Harrods 1 からの回答
Dear Jenifer, we are so happy to hear of your enjoyable experience at our Harrods showroom. We take pride in our customer service and appreciate your feedback. We hope you enjoy your new Roche Bobois pieces!
Sincerely, Roche Bobois Management Team.
The staff were very helpful and patient…
The staff were very helpful and patient with our needs. Delivery times were explained as we have an urgent need for the goods. The manager also assisted me in signing up for the Harrods black card so we earned some valuable credit which was a bonus!
2025年9月29日
Roche Bobois - London - Harrods 1 からの回答
Dear Adrian, we are pleased to hear of your visit to our Harrods showroom and that our sales team was able to meet all of your expectations!
Sincerely, Roche Bobois Management Team.
very efficient and helpful team in…
very efficient and helpful team in store - very good follow up service and lovely sofas !!!
2025年9月4日
Roche Bobois - London - Harrods 1 からの回答
Dear Jacqueline, thank you for your feedback on our Harrods showroom. We are so happy you enjoyed your experience and look forward to seeing you again soon!
Sincerely, Roche Bobois Management Team.
Unimpressive
I ordered online, not at the showroom, so this email questionnaire is wrong (it suggests I visited the showroom).
I have no email record (or any record) of my purchase, in spite of having been promised an email receipt.
I have tried to reset my online password, but the email never gets sent to me.
2025年8月8日
Roche Bobois - London - Harrods 1 からの回答
Dear Andre, thank you for sharing your feedback.
We would like to clarify that the difficulties you experienced were related to the website, which is managed separately from our Harrods showroom.
Our team has already contacted you directly and the matter with your order has been fully resolved. We appreciate your patience throughout this process and want to reassure you that we remain available should you require any further assistance.
Sincerely, Roche Bobois Management Team.
The team were excellent
The team were excellent, Chiara, Amelie and Natasha are brilliant. They were able to show us how the furniture would look in our rooms, came up with brilliant ideas also.
2025年7月25日
Roche Bobois - London - Harrods 1 からの回答
Hello, we are so happy to hear of your enjoyable experience at our Harrods showroom. We take pride in our customer service and appreciate your feedback.
Sincerely, Roche Bobois Management Team.
Roche Bobois - London - Harrods 1 からの回答
Dear Mariana, thank you for your feedback on our Harrods showroom. We look forward to seeing you again soon!
Sincerely, Roche Bobois Management Team.
The products are of high quality and…
The products are of high quality and service excellent. Sebastian is very helpful and James supportive
2025年6月15日
Roche Bobois - London - Harrods 1 からの回答
Hello, we are so happy to hear of your enjoyable experience at our Harrods showroom. We take pride in our customer service and appreciate your feedback.
Sincerely, Roche Bobois Management Team.
Mr Mendoza
Mr Mendoza , the representative was excellent and came to visit us at our home with samples when he heard my husband due to ill health could not visit the store.
2025年6月21日
Roche Bobois - London - Harrods 1 からの回答
Dear Pauline, we are so happy to hear of your enjoyable experience at our Harrods showroom. We take pride in our customer service and appreciate your feedback
Sincerely, Roche Bobois Management Team.
Roche Bobois - London - Harrods 1 からの回答
Hello, thank you for your feedback on our Harrods showroom. We are so happy you enjoyed your experience and look forward to seeing you again soon!
Sincerely, Roche Bobois Management Team.
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