The Roof Box Company レビュー 

The Chuck Norris of Roof Box / Bar Companies, what ever. Their customer service is the best I have ever experienced. Its a joy to see companies like this exist. Hats off to you!

Very please with the experience, the bike rack ordered was excellent quality, the customer care team dealt swiftly with a minor i had.

I had a road accident resulting in my Atera bike rack being damaged. After a google I found that the Roofbox Company weren't far from me. A quick phone call was answered by Rory who could not have been more helpful and a couple of photos emailed over and Rory suggested I popped over to see what they could do. I drove over and they quickly assessed and went to work, straightening the bracket and checking everything over. Rack is now back to perfect. Service was above and beyond. Well done Rory and team.

Bought a roof bars for my Mercedes S-class pay over £200.
Receive them very quickly, they look well made, they fit the car well, but… they not designed for the Mercedes W221-s class, because when the roof box is attached ( we have a Thule XT Sport cost £500 and we also used the same box on another car without any issue and problems) is making a noise/wind and we have been on a trip in Europe and have to deal with that for the hole trip. The roof bars are designed wrong , to low from the roof and the front roof bar is also to low so the wind flow is not right calling that wind/noise problem. If you google for the genuine roof bars they look completely different on the car.
Try to call them- no luck, send a return email, is been 2 weeks now and no respond from this company whatsoever.
If you want to buy something from them everything is super quick but if you want to return looks like not.
Very disappointed.

Always fantastic service from these guys. Whether buying online or wanting advice on the phone. Friendly, professional, knowledgeable and efficient service. Thank you

Fantastic customer service that went the extra mile. I lost a small pin for my Yakima roof bars. I couldn't find a replacement anywhere online so I contacted the roof box company who I originally bought the bars from. Someone from customer service sent a link for the part on their website however it was out of stock. I asked if they knew when they would be back in as I had planned using the bars for an upcoming holiday. They then went out of their way to locate a spare they could send meaning I had the bars available and working again by the end of the week. The pin was less than £2 therefore hardly worth their time going out of their way like that but they went above and beyond.

Bought "CRUZ 120cm OptiPLUS S-FIX roof bars with fitting kit 6629" for my 2024 Hyundai Kona (Flush roof rails). Arrived a day earlier than expected which was great. Used roofbars with existing roofbox for 2 weeks, 1000 miles so far and no issues. Make sure to read the instructions and tally up the numbers printed on metal work as per instructions and all perfect. Great price, great delivery, great product.

First class service and excellent products. The after service is great too.

Received goods in good time but a faulty part meant that i cannot use the roof bars.

It’s been one week since I flagged this issue and have followed up two more time since.

Apart from an automated response to my first email - there has been no communication at all.

Most reviews on here suggest that the after sales support is good so I’m not sure if this is just a blip but it’s meant that I’ve got faulty equipment that is not fit for purpose and no suggestion that The Roofbox Company are going to respond to me or do anything about it?

**UPDATE**

The roof box company called me and apologised for their lack of response. Immediately offered andvice and sent out replacement parts that arrived within 2 days.

Was 2 stars. Upped to 4 stars.

Do not even consider getting a roof box from any other company. I bought a roofbox which had a fault, presumably from manufacture, and I thought there was going to be a lot of stress involved because I had stored my box for months in a garage before I even realised. I needn't have worried. I contacted the roofbox company and they were simply amazing. It was a very stressful day and Brenda put my mind to rest immediately. I would urge anyone considering buying a roofbox or bars to buy them from this company. They are superb. A genuine company staffed with professionals in this day and age is a rare beast. I would give them 6 stars if I could.

Ordered a set of roof bars and 2 cycle carriers which were despatched and delivered within a day. Roof bars were reasonably straightforward to fit albeit there was a small nut missing. I emailed Roof Box and within a few hours Laura had put one in the post. I decided to fit the one roof bar which was complete but hit a snag with fitting. I emailed Roof Box and Laura kindly pointed out that I had one of the fittings the wrong way round. Problem sorted. The next day, the replacement nut arrived and I was able to fit the remaining roof bar and both cycle carriers without any snags. Brilliant products and great support from a really professional company! The following day I broke the packaging down for recycling and low and behold, in the corner of one of the boxes was the missing nut! So, thanks once again Laura for all your help and my apologies for not looking more carefully. BTW, do you want the nut back?

I had a problem with a bike carrier where a part had come loose and fallen off, fortunately when I wasn't carrying any bikes. I'd purchased the carrier 6 months earlier. Laura was extremely helpful. Help me identify the missing part, clarified the specifics and even matched the lock barrel. The replacement part was delivered within a couple of days. Amazing, thank you.

Customer Service poor compared to many. Lock not working on one of the bike carrier arms and apparently without a video, pictures, key codes, nothing can be done. Refused the video but happy to try and do all the other bits required but couldn’t care less really - response was literally - up to you - when I said I wouldn’t do a video.
Good product and price otherwise, delivered quickly - ordered a Thule wander way.
Just be warned after sales Service not great.

Firstly Great selection and very competitive pricing.
Secondly all staff go above and beyond to help both with selection of what may be needed and aftercare.
Used a few times now and always absolutely fantastic to deal with... before and after sales. Shop Here and you wont be disappointed imho.

I ordered a set of roof bars for a Nissan XTrail at a very reasonable price. They were delivered very quickly but sadly one was damaged in transit. After contacting customer services a replacement set was delivered in 2 days. I can't thank Brenda and Rory enough for their care and prompt response. It's such a refreshing change to feel like a valued customer.

Had a warranty issue with a product which Laura sorted out for me. Great service and end result. Thank you

The team at The Roof Box Company could not do enough to help, particularly Rory Shannon who made sure I was able to source the right roof box conversion kit for my Jeep

I bought a Buzzrack Buffalo 4 bike carrier which seems excellent but I would have struggled fitting it without kind , patient , efficient advice from Ben . It was very straightforward actually with a few pointers in the right direction .
Really impressed by this company , especially the customer service ( like everyone else it would seem ) Thank you .

Great service from initial advice to order and Quick delivery what more could you ask for.

when the package arrived damaged with a small item missing a replacement was sent straight away, no quibbling. Excellent customer service. Would recommend this company.