Roselinlin レビュー 

Roselinlin からの回答

2024年1月10日

Dear Customer,

We apologize for any inconvenience and frustration caused by the failure to receive your order from Roselinlin.

Our estimated delivery dates are based on various factors, including the destination address, shipping options selected, and how quickly we can assemble and prepare your items for shipment. Normally, standard shipping requires 3-5 business days of processing time and an additional 7-15 business days of shipping time. Therefore, you should expect to receive your package within 10-20 business days.

After your package is sent out, you will receive an email containing tracking information so you can monitor its status. If you have not received your package within the expected delivery time, we recommend contacting our customer service team immediately to inquire about the status of your order. Since this is an international shipment, the sooner we inquire about logistics, the more timely and specific logistics details the logistics provider can provide. According to our records, we did not receive any emails from you regarding the missing package.

To further investigate the matter, please respond to our email and confirm whether the address you provided at the time of purchase was correct. This will enable us to determine the cause of the failed delivery and take appropriate action. If the issue was caused by our company, please rest assured that we will provide either a refund or resend the items as necessary.

Again, we apologize for any inconvenience caused and thank you for your patience in resolving this issue.

If you need additional assistance, please feel free to contact us by email at service@roselinlin.com. We will reply to you within 24 hours.

Best regard,
Echo
ROSELINLIN

Roselinlin からの回答

2023年12月17日 に更新

Dear customer

We are sorry to hear that the actual fabrics of the items you received did not meet your expectations. We strive to provide accurate product descriptions and images on our website to ensure that our customers have a clear understanding of what they are purchasing.

To clarify, our return policy allows for all non-clearance clothing purchases (excluding swimwear, underwear, bra & bralette, panties, bikini, loungewear & lingeries, bags, and accessories) to be returned within 30 days of receiving your order.

Regarding refunds, once we receive your return package, refunds are typically sent back to your original payment account within 3-5 business days. However, depending on your financial institution, credit or debit cards may take an additional 3-7 business days to process the refund.

We would like to assist you further in resolving this issue. Have you received your refund for the returned item(s) yet? If not, please provide us with your order number or email address so that we can investigate and provide you with an update on the status of your refund.
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updated 12.17
Thank you for your reply. We have found the order. As we checked, we have sent prepaid return label for the 2 items, please check the attached file of our email.
If you can not find the label, don't hesitate to write us again for help.
Please note that a $7.99 return shipping fee will be deducted from each return. If you want to add anything to the return list, please contact us for a new return label.

Thank you for bringing this matter to our attention. We value your feedback and hope to improve our services to better meet your expectations in the future.

If you need additional assistance, please feel free to contact us by email at service@roselinlin.com. We will reply to you within 24 hours.

Best regard,
Echo
ROSELINLIN

Roselinlin からの回答

2023年12月12日

Dear Customer,

Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the size edition.

If you have not submitted the order, you can still modify your item's quantity. The cart icon is on the top right of the page. Kindly please click the cart and view it.
Click the color/size of the item to update if any wrong with it. You can remove item or add/deduct the quantity in the cart as well.

If you have clicked the Proceed to Checkout button to submit the order, the shopping cart can no longer be edited in this case.
You can ignore the order and place a new one. The unpaid order will expire automatically.

Since you have contacted us by email successfully, we have already changed the size to L, it seems that you have received our notification email :)

If you need additional help, please feel free to contact us by chat or forward the ads email to service@roselinlin.com. We will reply to you within 24 hours.
You can also click on the earphone icon at the lower right of our website to start a chat conversation. Or got to contact-us page, choose option OTHER-OTHER to find out the chat enter button.

Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.

Best regard,
Louisa
ROSELINLIN

Roselinlin からの回答

2023年9月18日

Dear Customer,

Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the returns process.

We now have your order number. About returns, we have checked and confirmed we have sent email to you on Aug 13rd, but didn't receive your reply. We sent the email to you again today. If you still did not receive, please try to use another email address(such as gmail) to contact us or contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible. You can check our return policy here: https://roselinlin.com/information/return-policy

We are sorry that this makes you down and will strive to improve the quality of our services and for better policy. What we have been trying to do is to make you have a good experience of shopping.

If you need additional assistance, please feel free to contact us by email at service@roselinlin.com. We will reply to you within 24 hours.

Best regard,
Ashley
ROSELINLIN