Roselinlin レビュー 

Roselinlin からの回答

2025年6月16日

Dear Customer,

Thank you for letting us know about the issue regarding your recent order. We apologize for any confusion or inconvenience this has caused you.

Please be assured that we take your concerns seriously and are committed to resolving this matter. While you may have lost confidence in our process, we want to make things right. We can assure you that we are a legitimate company and our business is completely legal and compliant.

Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.

Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.

We want to assure you that we do respond to every message we receive, and it is possible that our response may have been overlooked or gone to your spam or junk folder. Sometimes email operators identify our emails as advertising emails and automatically block our emails.

Upon checking, our colleague has previously replied to you before. Please check your mailbox, maybe it is in the spam folder.

We are committed to providing our customers with a hassle-free returns process.

If you need to return, you may check our return policy and how to return via https://roselinlin.com/information/return-policy

Regarding this issue, our representative have sent an email to you and discuss about a better solution, please check your inbox and spambox later, and reply to us by email. Your patience and understanding is highly appreciated.

If you need assistance, please feel free to contact us by chat or by email at service@roselinlin.com. We will reply to you within 24 hours.
You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button.

Again, thank you for reaching out to us on Trustpilot. We always strive to provide prompt and efficient service to our customers.

Best regard,
Timmy
ROSELINLIN

Roselinlin からの回答

2025年5月4日

Dear Customer,

Thank you for bringing the issue regarding your recent order to our attention. We're very sorry to hear that the pants did not meet your expectations in size or fabric.

Please note that the materials vary by item, and the fabric details are listed on each product page. Upon checking, the pants you ordered are made of 100% cotton, not linen.

Regarding sizing, we understand the importance of fit. We include a “Size Guide” with detailed measurements on each product page to help customers find the best match. Comparing these with your own measurements before purchase can help ensure a better fit.

As for your return, we do support returns. You submitted a return request, and we sent you the return label via email on May 1st. We see that the label was used and your return parcel is currently in transit. Once our return center receives and inspects the package, your refund will be processed within 3–7 days.

We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.

If you need additional assistance, please feel free to contact us by email at service@roselinlin.com. We will reply to you within 24 hours.

Best regard,
Ashley
ROSELINLIN

Roselinlin からの回答

2025年1月1日

Dear Customer,

Thank you for letting us know about the issue regarding your recent order. We apologize for any confusion or inconvenience this has caused you.

Please be assured that we take your concerns seriously and are committed to resolving this matter. While you may have lost confidence in our process, we want to make things right. We can assure you that we are a legitimate company and our business is completely legal and compliant.

If the item you received is not the same as the product advertised, then could you send the photos to our customer service center? We'd like to offer you a satisfied solution after checking.

We are committed to providing our customers with a hassle-free returns process.

If you need to return, you may check our return policy and how to return via https://roselinlin.com/information/return-policy

If the return process does not work. You can contact our customer service team and explain the situation in detail, including the reason for requesting return and any relevant order.

We are sorry that we cannot find any orders under your name. Please confirm if you made a purchase with us. Could you please provide us with your order number or email so we can verify it?

If you need assistance, please feel free to contact us by chat or by email at service@roselinlin.com. We will reply to you within 24 hours.
You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button.

Thank you again for your feedback on this issue. We always strive to provide prompt and efficient service to our customers.

Best regard,
Timmy
ROSELINLIN

Roselinlin からの回答

2024年12月27日

Dear Customer,

Thank you for purchase and for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.

We understand that different people have different expectations on the items. But we have been paying attention to the quality issues and keep working on improvement.

If the items that you received are not the same as the description or photo's, could you please send the photos to our customer service center? We'd like to offer you a satisfied solution after checking. Looking forward to your reply.

We appreciate your cooperation and we'll do our best to make things right for you. Thank you for bringing this to our attention.


If you need assistance, please feel free to contact us by chat or by email at service@roselinlin.com. We will reply to you within 24 hours.
You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button.

Thank you again for your feedback on this issue. We always strive to provide prompt and efficient service to our customers.

Best regard,
Timmy
ROSELINLIN

Roselinlin からの回答

2024年12月21日

Dear Customer,

Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by order tracking.

Please note that we are a legitimate company. We will by no means get access to customer's credit card number. All the payment process is encrypted. Please don't worry.

It seems that we do not find any order under your user name. Could you provide us with your order number to check?

You can track your order by email address and order number at this website : https://roselinlin.com/order-query

Or please check the following advices:

1 Ensure there are no spaces before or after your email address or order number.
2 Double-check that the number 0 in your order number is not mistaken for the letter O, and vice versa.
3 Confirm that your email address is entered exactly as it was during order placement, including capitalization. Incorrect capitalization, especially for the first letter, may prevent us from recognizing your account.
4 Clear your browser's cookies and cache, then try logging in again.
If you can not track/view the order online, don't hesitate to contact us again.

If you need any assistance with the order, you can contact us by chat for quick response or by email at service@roselinlin.com. By email we will reply to you within 24 hours

Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Louisa
ROSELINLIN

Roselinlin からの回答

2024年11月9日

Dear Customer,

Thank you for purchase and for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.

Please note that our customer service is totally for free. None of the chat or email channel will charge you for service fee. Any entity who charges you for service will not be our official service channel. Please check carefully and contact our official chat or email for help.
If possible, please send us a screenshot of the service agent who charged you for the service, we will check for you.

Upon checking, your order was shipped out in 28th Oct and it's in normal transit. The parcel has arrived at local post office in 8th Nov. It's likely to be delivered in the recent few days.

Regarding this issue, our representative have sent an email to you with detailed shipping information, please check your inbox and spambox later, and reply to us by email. Your patience and understanding is highly appreciated.

If you need assistance, please feel free to contact us by chat or by email at service@roselinlin.com. We will reply to you within 24 hours.

Thank you again for your feedback on this issue. We always strive to provide prompt and efficient service to our customers.

Best regard,
Louisa
ROSELINLIN