Rowen and Wren has become my go-to for furniture and “bit and pieces” for my home. Everything is so beautifully made and made to last generations, questions are answered quickly and helpfully by cu... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Bought 16 medium-sized Matt brass handles for our refurbished kitchen. They look great against maple wood. (You need to know that shorter screws are available.) The quality of the handles are excepti... もっと見る
I bought the Wilbur Bathroom Shelf and was incredibly disappointed with the quality. The screws are set far too close to the wood, meaning it's near impossible to screw them in without damaging... もっと見る
企業が回答しました
Review I can’t recommend Rowan and Wren highly enough. Their after-sales team were absolutely fantastic — so helpful, polite and professional from start to finish. The returns process was incr... もっと見る
企業情報
当該企業による記述
Discover a curated collection of beautifully crafted, artisanal home and garden pieces that perfectly blend functionality with meticulous design and time-honoured charm.
連絡先
Hamilton Court, Carthouse Lane, Horsell, GU21 4XS, Woking, 英国
- 01276 451 077
- care@rowenandwren.co.uk
- www.rowenandwren.co.uk
4.4
優良
248件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Absolutely beautiful sofa!
What a fantastic company! Excellent customer service & the most comfortable sofa I have ever sat on; I am in love! Beautiful colour, great design & high quality velvet fabric. I cannot fault anything; arrived when they said it would & was delivered with care. I am now saving to buy an armchair!
Thank you Rowen & Wren
2026年2月9日
自発的なレビュー
Rowen & Wren からの回答
Hi Emma, thank you for leaving such lovely feedback and really the pleasure is all ours. It's wonderful to hear the sofa has truly found its place in your home and we will be happy to assist when you're ready to look at your armchair purchase.
Warmest wishes
The R&W Care Team
Delighted with my purchase
I ordered two small wall sconces - I'm very pleased with the quality, packaging and speed of delivery.
2026年2月12日
自発的なレビュー
Rowen & Wren からの回答
Hi Virginia, lovely to hear that your candle holders arrived in good time and they were as hoped for. Thank you for taking a moment to share this review, it genuinely means a lot to us and we will pass on your feedback to the team as a whole.
Warmest wishes
The R&W Care Team
Still waiting for my delivery
Still waiting for my delivery. For a company which has such beautiful things, it’s a shame they picked Evri as their standard delivery company. Waiting over a week now for my parcel due to the incompetence of Evri. Sadly won’t be ordering again if they are the standard delivery option.
2026年2月15日
自発的なレビュー
Rowen & Wren からの回答
Hi Heather, we're so sorry to hear that your experience was spoiled by some delivery problems. I can see you did contact us and a replacement was sent out which arrived a few days ago. We do offer the choice of Evri and DPD on our site, and hope to have other options available in the future.
Warmest wishes
The R&W Care Team
Beautiful lighting and of great…
Beautiful lighting and of great quality. We bought 4 wall lights with glass shades which were very well packaged.
I couldn’t be happier with them - they look fantastic in our home. Thank you.
2026年2月12日
自発的なレビュー
Rowen & Wren からの回答
Hi Sally, thanks so much for your feedback. We hope the Grafton wall lights have their place in your home for many years to come, and we look forward to welcoming you back in the future.
Warmest wishes
The R&W Care Team
Beautifully made lampshade
Beautifully made lampshade, delighted with it. Arrived quickly too.
2026年2月5日
自発的なレビュー
Rowen & Wren からの回答
Hi Susan, lovely to hear that the lampshade arrived in good time and was what you were hoping for. Thanks for taking the time to share your review, it's greatly appreciated.
Warmest wishes
The R&W Care Team
Extremely slow to process refunds
Extremely slow to process refunds: I've been waiting two weeks and counting since returning an item. I contacted customer services last week and they promised the refund 'very soon'... it's a week later and still no refund. Doesn't feel like a trustworthy company - and to add insult to injury, they charge you an expensive return fee to cover their postage! Won't be using again.
2026年1月25日
自発的なレビュー
Rowen & Wren からの回答
Hi Sefton, we are truly sorry for the delay you've experienced. We think we have established the order you're referring to (which is under a different name) and can see that it has been received by our warehouse but not yet processed. We agree the wait is unacceptable and are addressing this with them, and have also passed your refund to our accounts team to be put through today. Please accept our apologies for the unintended inconvenience and disappointment caused; we're a small team and we take it very personally when we let a customer down, and should you choose to return to us in the future I'm confident that you would find the experience very different.
Warmest wishes
The R&W Care Team
Bonnie blue cotton lampshade
I have been looking for a mid blue lampshade in a mid blue colour for quite a while and happened to come across Rowen and Wren. The Bonnie blue cotton lampshade is lovely. Well made and edged in a stripe fabric which adds a slightly quirky edge. It fits my lamp base perfectly and the colour is exactly what I wanted! Love it and I am just about to order a second one. Easy ordering, quick and efficient delivery and packaging very good.
2026年1月15日
自発的なレビュー
Rowen & Wren からの回答
Hi Susan, we're so happy to hear that the Bonnie lampshade was what you were hoping for. It's a recent addition to our collection and has proved extremely popular. We hope the second has now arrived and that they both grace your lamp bases for years to come. Thank you for taking the time to share your thoughts.
Warmest wishes
The R&W Care Team
Delivered quickly and packed securely
Delivered quickly and packed securely. Love the shades. Beautifully made.
2026年1月13日
自発的なレビュー
Rowen & Wren からの回答
Hi Ms Johnson, thank you for leaving your review and we are delighted to hear your order arrived safely and on time. We look forward to welcoming you back in the future.
Warmest wishes
The R&W Care Team
Rowen & Wren からの回答
Hi Judith, many thanks for your feedback and it's lovely to hear your order arrived safely. It is true we are not the cheapest store around but we do our best to support our small artisan makers as well as we try to support our customers, and not cut corners on quality; we are sure your purchase will serve you well for many years to come.
Warmest wishes
The R&W Care Team
Returning Customer
Had a great experience buying from Rowen and Wren recently. Bought a small bench made from old oak, which I'd had my eye on for a while and was being discontinued. It is a beautiful, characterful and versatile piece of furniture. It looks great and will work well as a seat or a side table. A real talking point - I'm very happy with it.
2026年1月2日
自発的なレビュー
Rowen & Wren からの回答
Hi Victoria, thanks for taking a few minutes to share your thoughts. I think you must be referring to our Benvy stool - an old favourite and one we're sad to be saying goodbye to, but we hope yours has found its place in your home and you enjoy it for a long time to come.
Warmest wishes
The R&W Care Team
Delighted with my Pedestal Mirror
Delighted with my Bilton Pedestal Mirror- simple classic design and excellent quality. Exactly what I have been searching for and prompt delivery even though it was a holiday period- great service!
2025年12月31日
自発的なレビュー
Rowen & Wren からの回答
Hi Julie, thanks for sharing your feedback. It's lovely to hear that the mirror was what you were hoping for and that we were able to get it to you in good time. We look forward to welcoming you back in the future.
Warmest wishes
The R&W Care Team
2 brass tea towel rails delivery…
2 brass tea towel rails delivery swiftly. Delighted with items 😊
2026年1月2日
自発的なレビュー
Rowen & Wren からの回答
Hi there, thank you so much for taking the time to leave your review. It's lovely to hear the pieces you ordered arrived on time and were as hoped for, and we look forward to welcoming you back in the future.
Warmest wishes
The R&W Care Team
Beautiful & excellent quality products
Beautiful & excellent quality products. Delivered on time. Lovely website.
2025年12月10日
自発的なレビュー
Rowen & Wren からの回答
Hi Yvonne, thank you for sharing, we're a small team and it means a lot to get feedback like this - we will pass this on to everyone involved. Our apologies that it's taken so long to respond, we sincerely appreciate the fact that you've taken the time to leave your thoughts.
Warmest wishes
The R&W Care Team
Ordered a load of knobs for my kitchen…
Ordered a load of knobs for my kitchen cupboards. They look great. Beautifully packaged too!
2025年12月14日
自発的なレビュー
Rowen & Wren からの回答
Hi Sarah, it's great to hear that your order was what you hoped for, and we'll pass your feedback on to the rest of the team. Thanks so much for sharing your thoughts, and apologies for the delayed response.
Warmest wishes
The R&W Care Team
Beautifully made pyjamas
The pyjamas are a present for my daughter, I’m sure she will love them. Beautifully made,great quality.
2025年12月11日
自発的なレビュー
Rowen & Wren からの回答
Hi Frances, thank you so much for taking the time to leave your review, and sorry it's taken us so long to acknowledge it. We hope the pyjamas were received as well as you hoped and made for a lovely Christmas gift; we're delighted to hear you liked them.
Warmest wishes
the R&W Care Team
Good customer service.
Good customer service.
We had a quality issue which was dealt with promptly and in my view fairly.
I think a company is defined by customer service so I wanted to leave point out I had a good experience.
Thank you.
2025年12月2日
自発的なレビュー
Rowen & Wren からの回答
Hi Jo, thank you for leaving your review. I'm not sure what the quality issue was and I can only apologise, but I'm glad we were able to resolve it quickly and to your satisfaction. Problems of that sort are few and far between so we're sorry you were affected against the odds, and we hope you'll come back to purchase again in the future.
Warmest wishes
The R&W Care Team
Gorgeous piece of furniture
Gorgeous piece of furniture. Arrived quickly and the delivery team took the packaging away too.
2025年11月24日
自発的なレビュー
Rowen & Wren からの回答
Hi Jo, we're delighted to hear that your delivery went smoothly. our promise is for delivery to your room of choice and removal and disposal of packaging (if required - it isn't always) so it's great to know this was offered. We hope the bench has found its long term place in your home and look forward to welcoming you back in the future.
Warmest wishes
The R&W Care Team
De très jolis objets originaux et très…
De très jolis objets originaux et très décoratifs
Un grand souci de la satisfaction du client et un accueil chaleureux
2025年11月14日
自発的なレビュー
Rowen & Wren からの回答
Salut Christine, and many thanks for taking your time to leave such a lovely review. We hope you continue to find pieces you love in our store and we will strive to keep our welcomes as warm as ever.
Warmest wishes
The R&W Care Team
Nothing being delivered despite…
Nothing being delivered despite ordering twice. Customer service all nice and sunny but company obviously doesn’t work as they’ve no idea where the things you order are. Did next day delivery on both orders. 7 days in still jot here.
2025年11月19日
自発的なレビュー
Rowen & Wren からの回答
Hi there, thank you for posting this message but we are obviously saddened to hear of the problems you're having with your deliveries. You've left no details we could use to identify you or your orders, although you've obviously been in touch with us - please do let us know what else we can do to help.
Sadly both couriers we use (DPD and Evri) are struggling with the high parcel volumes at present and we are dealing with a number of queries identical to yours. It's a little outside our control but we're helping our customers in any way we can, including sending out replacement orders if a parcel appears to be lost or stuck in the system somewhere.
Please do contact us at our care@rowenandwren.co.uk address and the team will be happy to try and resolve this for you in any way we can.
Warmest wishes
The R&W Care Team
Rowen & Wren: Small Team, Real Heart – They Get It Right in the End
Customer service only matters when things go wrong, and with Rowen & Wren, they did—twice.
Order 1 (£200+): Evri. Never arrived. No updates of any sense—just confusion.
Order 2 (£200+): DPD (“next-day premium”). Arrived late in a muddy, foot-printed paper envelope, missing the £128 Bilton Double Towel Rail and one of six Grove S Hooks (£12/set of three).
These aren’t just courier issues—Rowen & Wren chose Evri, picked DPD, and packed the order. The responsibility is theirs and they must take the heat!
I was furious—emails sharp enough to cut glass. Yet they handled an understandably hostile and frustrated buyer with calm professionalism.
No defensiveness, no lectures—just listening, owning the mistakes, and fixing them.
How they turned it around:
Lost order? Resent complete via DPD—arrived next day.
Missing items? Rushed out again via DPD—arrived perfect within 48 hours.
No excuses. Just results.
The products are beautiful: refined matt nickel, cloth bags, paper envelopes—like receiving a gift.
The Bilton range is named after Alex Bilton, who works there—keeping it in the family, a unique touch that shows real heart.
One suggestion: Drop the “next-day” promise unless you can truly guarantee it. It sets you up to fail. I don’t buy for speed—a reliable 2–3 day service with proper tracking is plenty. Focus on dependability, not deadlines.
Verdict: A growing small business with stunning products and genuine care. They stumble, but they stand up, take the heat, and make it right. In the end, everyone’s a winner.
2025年11月11日
自発的なレビュー
Rowen & Wren からの回答
Hi Andrew, thank you for taking the time to leave such detailed feedback. It's true, we did have some struggles with the delivery of your orders, and we're grateful that you value the efforts we put in to resolve these. Your notes on the products are equally appreciated and have been passed to the entire team as it's always wonderful for them to hear that their efforts on design and packaging are well received. We hope that all your purchases find their deserved place in your home, and look forward to welcoming you back in future.
Warmest wishes
The R&W Care Team
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。