RRG Group レビュー 

High standards of service. Lisa, our salesperson, went over and above to make the process of car buying clear and straightforward. All the staff we saw were helpful and efficient.

We bought a used (12-months old) Škoda Enyaq from RRG Bolton. The service was 5 star, from our first making an appointment for a test drive, up to purchase and even beyond - a checkup call a few days later to make sure all was well.

Unlike many branded car dealerships, RRG seem to treat their used-car customers as well as they treat those looking for a new car. Customer service from the whole team, Mark in particular, was spot on.

Mark also accompanied us on our test drive, during which he was helpful and never rushed us - we went on a fairly lengthy run to get the feel of the car both in town and on a motorway.

Picking up the car a few days later was seamless. It was beautifully cleaned and polished and was brought inside to a dedicated area of the showroom - a nice touch, and handy if it's raining (Bolton was lovely and sunny when we were there!).

All in all, a highly recommended dealership.

And we love the car!

I have always had unfailingly good customer service (on a service plan) from Louise, and superb car servicing from the team at RRG [Salford Quays], and this time was no exception. My Rav 4 was second hand when we bought it from them over six years ago (at least) and has been wonderful. For personal reasons it has been sitting on the drive for nearly 12 months, and the 12 volt battery was dead. I was asked to have it recovered to Salford, which I was happy to do, and they have made it as good as new - valeting included. I thoroughly recommend the entire team - as well as the Hybrid Rav 4. I wish this site allowed a score of 10/10.

I purchased my car from Skoda Rochdale last week and I have to say I was impressed. After having had a negative experience with my local Skoda dealership in Colne this was a lot easier. There was no irritating sales patter and Gordon spoke to me about the car not my partner as I was buying the car. This has not been the case with other dealerships. Gordon was super obliging and could not do enough to help. He went above and beyond and even answered an email out of hours. Gordon took the time to complete a proper hand over despite pressure to move on to another customer. He understood the the slight delay in it being valeted on the morning of collection was their fault and so did not cut corners to make up the time. Thank you Gordon for your service and not only will I recommend you to others but my partner would also consider purchasing from you in the future. As a new customer to the Skoda brand that is high praise.

Absolutely fantastic from start to finish. Mark Williamson in particular was brilliant. Very knowledgeable about the car I was interested in but not pushy in any way. He listened to everything I needed from the car without judgement. He kept me updated and emailed me the cars specifications so that I could refer back to them if needed. Vehicle hand over was also great. Mark went through all the necessary things I needed to know how to set without overloading me with information. The branch manager even came out to talk to me about the car and to make sure I was happy with everything. I never been treated like this in any other garage.
The show room was very well presented and in less than a minute I was welcomed and offered a cup of tea. I will be definitely be recommending this garage to anyone I know who is looking to buy a Skoda. The car itself is amazing and I’m very happy with it and the service I received at the showroom

We dealt with lisa she was amazing very helpful excellent customer service , made the motability purchase do easy my daughter is so happy with her car thank you

I had a thoroughly disappointing experience with car finance at Mazda RRG Stockport. I know very well that I’m young, so I did not have high expectations of getting a deal, but still wanted to try and see if there was a small possibility. So, never, was I upset with the dealership or anyone for not being able to get a car - but the customer service was extremely disappointing.
Initially, Kieran did make a few follow up calls and I got some emails asking for extra information to help with the finance application, and in one of the follow phone calls that I made Kieran mentioned that if my finance deal didn’t work out, we could look at used cars — however, he never told me I had to come in at any point I assume because my initial deal was still ongoing. Eventually updates stopped completely, and I was left chasing them with multiple calls. I was repeatedly told I’d get callbacks, but no one ever followed up.

After more attempts, I asked for my £500 deposit back. When I called I believe it was Pete that I spoke with to request my refund, he simply said I needed to come in to get it. At no point did Pete mention coming in to look at used cars. When I told him about never being told that, he began arguing and said, “I have recorded calls, it’s all recorded,” making me feel like we were heading to court to battle it out. How unprofessional! If he truly believed he had told me and that I did not hear him, why not repeat it to me again in the numerous calls I made afterward? If I was truly told to come in, I would’ve been there that same day. Just like I was told I needed to come in and get my deposit back, I was there the next day.

This whole experience showed me that unless you have a stable job, are older, and they can close the deal quickly, they don’t care, because I felt like since I was young, and my finance deal was not straightforward, I was not treated as any sort of priority. I felt like I was chasing them, when I was ready to give them money. If they truly cared about helping me find different options, they would’ve had at least 1min out of their day to tell me that. Avoid this dealership if you expect genuine help beyond the initial step. This was all so depressing and humiliating — I felt like I was being a burden to these people. I’m going to try my best to not dealerships like them ruin my love for the car, but oh do they make it difficult!

We purchased a new Skoda Fabia Monte Carlo.
Dealt with Wez initially, the sight manager to agree the sale. Wez offered a fantastic all round service and he put together a great finance deal.
Gordon finalised the purchase and he was professional, knowledgeable, polite and a pleasure to deal with.
Highly recommend this dealership.
We travelled from Birmingham to Rochdale to buy this car passing many dealerships and it was worth the travel.
They have secured my future business and I hope to deal with them again in the near future.

RRG ŠKODA Bolton provided excellent service from my first enquiry with Leigh, through to vehicle handover a few weeks later. I was able to get the vehicle I wanted, at a price that suited my budget. Communication has been clear and informative from start to finish.

Firstly a very warm welcome by all the staff on entering the showroom. I ordered A new car from this company with a three month waiting list. I was informed of its. Progress from day one when it was being built up till arriving In the showroom. These employ professional staff who care about there customers. not been treated like this for a very long time would highly recommend to anyone.

Brilliant customer service from the moment of contacting RRG Skoda Rochdale to collecting my car. Danny Lowe went above and beyond to get me sorted. Staff very helpful and kept me informed throughout the process as reside in Northern Ireland. Definitely recommend them to anyone looking a car.

A sign of a good company is the after sales experience. RRG Mazda at Stockport, particularly Phil Griffiths (Assistant Sales Manager) have provided a really positive post sale experience.
Prior to hand-over of my car, a third party problem prevented refurbishment of the front alloys. Phil apologised but stated that the repairs would be done. A couple of weeks later he collected my car, took it back to Stockport, and returned it on completion of the work. A supply of petrol was also added, which was a nice gesture.
Excellent service and customer care.

All of the team made us feel valued and were very passionate about the Lexus brand.

Bought a Used Lexus UX300E

Brooke, Aidas and all of the team at the dealership were so friendly and professional.

Car was immaculate when we travelled 260 miles to collect it and every promise that was made upheld.

Friendly, honest and nice people to deal with.

Thank you for such an amazing experience.

I bought a three year old Mazda CX-30 here a few days ago (April 2026).
From initial contact with Kris and right through to collection, the service was impeccable. I couldn't fault anything. The car was immaculately prepared and presented - everything Kris said they would do was done and there was no hard sell or attempts to sell me additional 'add ons' that I didn't need. Customer service as it should be.
I bought the car 'blind' as I live over 250 miles from Bolton but I felt reassured and confident that the car would be as described.
I was not disappointed.
In the unlikely event that I have any issues in the months ahead I'm sure I will receive the same professional service.
Top marks all round from me.

Brilliant team and patient! Thanks

Had my second awful experience at RRG Toyota Stockport yesterday. Last year when I went to pick up car from service and MoT and I had to wait 1.5 hours even though I d been told it was ready.

This year I once again had the distinct impression I was not being treated with respect

Loads of swank, great loos, coffee etc but not great waiting around in an impersonal environment and bring spoken at - rather than with when someone deigned to leave their computer and come and see you.

Very glad I won't have cause to go there again. Give me my back street garage with real people who don't have fancy videos but do talk to you like a human being and who sell cars to folk who can't afford vehicles costing more than 30k

Hasten to add the lass on on reception was lovely...it was her colleagues in person and on the phone who were distainful.

I was taken care of by a lady named Lisa, who was made me to feel like she was a very close aunt or, a next-door neighbor that looked after me as a child I called an aunt because of her determination to make sure I made decisions I wouldn't regret when purchasing my vehicle. Ways to charge my car at times that are cheapest. Very professional and down to earth, no messing and knows her stuff.

Great Service from start to finish. Everything was above and beyond what I expected. No pressurised selling. Kristijan Bradicic took time to listen and consider what I wanted and matched the vehicle perfectly to my requirements. Great guy, polite, considerate and extremely helpful. Also praise to the team who prepared the car for collection, it was immaculate. Would highly recommend RRG Bolton.

From the moment I entered the show room at Skoda Bolton until the moment I left driving my new car 2 weeks later I was treated with courtesy, kindness and friendliness by all the staff. Being a 70 year old female, I was slightly nervous about buying a new car for the first time in 10 years. However, I didn't feel at all intimidated about the process at any time at Skoda Bolton.

Kristijan Bradicic was my appointed salesman and he looked after me extremely well, providing lots of information and answering all my questions. He offered me various extras, but didn't push anything on me when I chose not accept most of them. He was very efficient at all the administrstion involved and kept me in the picture with all the documents I had to sign. He stayed in touch until I picked up the car.

When I picked the car up, I had a list of questions about how various things worked and Kristijan patiently went through them all with me, physically demonstrating how to do them. He was an exemplary salesman for me.

Phoned Peugeot Rochdale today because my car was booked in for a service at Oldham but when I got there the dealership had a new name of Omoda so I wanted to know if Peugeot had moved. The lady I spoke to was very rude to me and clearly did not want to speak to me. She said that the Oldham branch had closed. I said that I had phoned the Oldham number to book in for a service and no one had told me they had moved and the email confirming me service appointment did not mention the location so I assumed it was at Oldham. The lady repeated again that Oldham was closed. I was annoyed at this because my service was due in ten minutes and I could not make it back to Rochdale for then. The lady said it was not her fault and what did I want her to do. I said I should have been told about Oldham being closed. Again I was told it was not her fault. She then asked for my name as she had phoned everyone yesterday to confirm their service booking and she had not phoned me so she thought I was not booked in. She then confirmed I did not have a service booked in even though I had an email confirming this. Again I was told that this was not her fault and there was no apology. I said I had an email and I had phoned the Oldham number. She then put me on hold for a few moments. When she came back she told me Oldham was still open at the old site for servicing. No apology for giving me the wrong information so I told her she needed to change her attitude as it was appalling. She disagreed. She could have apologised on behalf of the company but she refused. She also did not apologise for giving me the wrong information. Totally incompetent person.

I then had my car serviced. Should have taken 2 hours but it took 3. Last year when it was serviced my wheel nut keys had not been put back on the passenger seat after the service so I thought they had put them back in the boot where the spare wheel is kept. This year when I went to get it out it was not there so clearly they kept it last year. I mentioned this and was told that as it has been a year there is nothing they can do and they would have to drill the old ones off and replace them with new ones costing me over £200. I am sure there is something they could do. I feel this is a scam to drum up additional business for them. I know I should have checked last year but I was quite ill at the time and really thought they had put the nut keys back where they belong. The garage know that customers need these and if they keep them by accident they have no right to throw them away knowing they will charge over £200 to replace them for the customer. I wonder how many other loyal customers are getting scammed in this way.

As I have been treated so appallingly today I spent the time waiting for them to finish servicing my car looking for a new car which, this time, will not be a Peugeot. After 12 years being loyal to your brand you can shove it where the sun doesn't shine.