RRG Group レビュー 

I recently purchased a new Škoda Karoq SportLine from RRG Škoda, and I can honestly say it was one of the best customer service experiences I have had.
This was actually my first time buying a car from a dealership, so I was naturally a little unsure about the process. However, from my very first contact with Kris, I was immediately put at ease.I had heard that the RRG Škoda group in Bolton had an excellent reputation, but I was genuinely impressed by how well they lived up to it.
Kris was outstanding throughout the entire journey. His approach was professional, friendly, knowledgeable, and completely customer-focused. What impressed me most was that there was never any pressure or pushy sales tactics. Instead, he took the time to understand what I was looking for, my budget and answered every question patiently whilst making sure I was comfortable with every decision.
Communication from start to finish was also fantastic. Kris kept me updated throughout the process, responded promptly to any queries, and ensured everything was progressing smoothly. The attention to detail was superb, and it was clear that he genuinely cared about delivering the best possible experience rather than simply making a sale.
As a first-time dealership customer, I genuinely couldn't have asked for a better experience. The whole process was straightforward, transparent, and stress-free. Collection day was perfectly organised, and within a week of first making contact, myself and my partner drove away absolutely delighted with my new Škoda Karoq SportLine.
A huge thank you to Kris and the team at RRG Škoda. Their reputation is thoroughly deserved, and I would not hesitate to recommend them to family, friends, or anyone looking for a new car.

Lukas deserves a promotion and pay rise! Very professional and polite young man who was very helpful throughout the process. Other staff I dealt with were also helpful.

I bought a used Enyaq 60 and like with any used car a lot of questions were asked. RRG made sure a couple of issues were sorted and the car was ready. I live a couple of hours away so it was very nice seeing my new car ready as I drove in. The whole hand over process was less than an hour but I never felt rushed.

If I lived nearby I would certainly use this dealer for servicing. I will definitely have them in mind when purchasing in future. Like the look of the Elroq for my wife when she’s ready to upgrade.

Thanks very much Lukas, you’re a star mate!

After searching for a car for a few weeks and dealing with numerous sales people who took me round the houses , I finally spoke to these guys . From the 1st enquiry Phil Jones at Bolton was fantastic . Straight honest answers and no pushy sales. Wish I would of found it at the first attempt weeks ago

I developed such trust in salesman Kris during my last Karoq partex , that I went back to him when there were great deals on new unregistered models to be had.
He took me through the breakdown of cost, including the options fitted to the Karoq on show, remaining upbeat when I declined most of the retailers options for pecuniary reasons. He then explored the finance pathways available and recommended the best for me.
Handover was scheduled for the following week. On the day there was a hiccup reaching the the insurance company for the five day free cover and then my bank wouldn't let me settle the balance via my phone app, meaning a trip into branch. Kris's patience was a steadying influence and his enthusiasm unwavering throughout. Once again, a pleasant and painless experience.
He is a credit to the company and the brand. I recommend him to all

Second purchase through RRG Skoda Rochdale and this one was as straightforward as the first. The whole team at this garage have been great to deal with over the years and exactly what you want from a local main dealer. Thanks to Callum for taking all the hassle out of buying my new car!

We bought a brand new Peugeot from the Rochdale dealership, October last year, my first mistake was collecting the car on a rainy day, so the car was wet and we were unable to inspect the car properly.
Got the car home, and the first fine day I washed it, only to find 15 paint blemishes on the bonnet, the car went back and the bonnet was polished, it was pointed out to me that a couple off the marks were still showing slightly, and told, it was that our your money back, I accepted it as it was, mistake number 2.
A few days later I noticed 2 dents on the roof. It went back and they sorted it. 6 months on, I have found another dent on the roof and other defects.
Top and bottom of it is the car should never left the showroom in that condition. Buying a car for me, turned out to be a bad experience.

Currently going legal with RRG Mazda, Stockport, therefore can't say too much but will reveal all when Legal process is complete.
However, all I can suggest at this stage it that when collecting your new vehicle from RRG Mazda, check and double check everything relating to the car... Especially if you deal with salesman Allan or General Manager Von, both slippery characters to say the least.

Really seamless process from start to finish. Never felt that I was being subjected to heavy sales pressure. Kris was efficient and professional and made the whole buying process really clear. I really appreciated his friendly and courteous approach.

Callum showed first class service for my recent purchase.
Attentive, patient and informative at all times and no vibe of a ‘pushy’ salesman. He talked me through everything I needed to know and helped identify the car most suitable for my needs.
Before I left the garage he connected my phone to the car and showed me how to use the technology.
He made the buying process very easy. All in all a stress free experience which is just what I wanted!!

I’d already seen some great reviews of the new Kodiaq hybrid in the motoring press, but I take those with a pinch of salt. This was my first visit to RRG Skoda in Bolton where I was met by Mark who talked me through the features of the car without any pressure. And there’s loads to explain on this car as it’s full of tech. I need a big boot as I have a few dogs, and I’ve been watching diesel prices going up and up so was unsure how something the size of the Kodiaq would handle electric / hybrid power. So far I’ve had no need to use anything other than the EV only power and it doesn’t hang around. It’s also loads of fun and doesn’t feel like an eco drive - despite this I’m still getting more EV only range than Skoda claims (73 miles from 80% charge). Very impressed from start to finish.

So glad to have purchased a car from Skoda Rochdale. Callum was brilliant, he had great customer service skills and extensive knowledge. From not being with the company long, he did an amazing job with arranging everything from viewing the car to the paperwork. He kept us updated throughout the process which was really helpful. We were provided with all the necessary information we needed to support us making a decision, and now we have a lovely new member of the family. Huge thanks to Callum & Skoda team 🖤❤️

Professional friendly and not pushy sales team

Was a little skeptical about Skoda (I’m so old I remember the jokes about how bad they were back in the day)

Only had my EV Enroq 2 days - I’m still working out all it can do

My first foreign made car since a Saab 96 2 stroke that I drove until the early 80’s

⚠️ Sharing my experience with RRG Kia Bury (for awareness)

I drive a 2020 Kia e-Niro and had an annual service & MOT done at RRG Kia Bury on 10/3.

After collecting the car, I noticed unusual noises which became louder over the next few days. I returned on 23/3, and the technician confirmed the noise during a test drive but advised they could not identify the cause at the time. I was told the car was safe to continue driving.

On 29/3, while driving, I experienced a serious issue and stopped the car immediately. Upon inspection:
• 3 out of 5 wheel studs were broken
• The remaining wheel nuts were loose

AA attended and advised it was fortunate the vehicle was stopped when it was.

The car was taken to another Acorn Kia for inspection. Based on their findings, the issue was related to wheel nut tightening - clearly a human error. They quoted at least £1,500 for repairs.

I contacted RRG Kia Bury and later their head office with the details and supporting documents. They responded that they were not responsible and did not arrange to inspect the vehicle.

In the end, I had to a tow myself and repair the car at a local garage. The repair costed me £800, not including lost income from being unable to work.

After the repair, the noise I previously reported was no longer present. This proves that the earlier noise was caused by loose wheel nuts.

I am sharing this as a factual account of my experience. Please make your own judgement and take care when arranging servicing at RRG Kia Bury.

Overall ,a fantastic experience with RRG Group Skoda Bolton .

A huge thank you to Phil for the outstanding customer service provided .He was knowledgeable, patient and never made me feel rushed .As Iam based in leicester, I had requested a video of the car I was planning to purchase .I expected this by the end of the day, but within minutes ,Phil sent me a detailed walkaround covering every aspect of my car .

The level of professionalism ,customer service,and attention to detail gave me so much confidence that I decided to complete the payment even before reaching the dealership. When I finally received the car it was in immaculate condition ,exactly as described .

I would also like to give a special mention to Francesca , the Manager ,who ensured I was kept informed about the delivery schedule while Phil was on his day off .

Overall, a fabulous service from the team RRG Group Skoda Bolton .

Thank you again , Phil.

Excellent experience buying from RRG Skoda in Bolton. Fantastic member of staff, very polite and knowledgeable would recommend if you need a new car or adaptations. I have had 3 cars now with them through motability and they are definitely the best.

I had a great experience at Škoda Bolton. From the moment we arrived, the service felt relaxed and welcoming. Mark was particularly helpful he wasn’t pushy or trying to “sell” to us, which made a big difference. Instead, he really listened to what we were looking for and offered thoughtful recommendations based on our needs.
He spent a good amount of time with us, answering questions and making sure we felt confident in our decision, rather than rushing us through the process. That level of patience and genuine customer care really stood out.
Overall, a very positive experience and I wouldn’t hesitate to recommend Škoda Bolton to others.

We couldn't be happier with our Skoda Kamiq Hatchback. Many thanks to Lukas who made the whole process so easy, he was really helpful and professional, explaining everything we needed to know. Also thanks to Kris for looking after us when we came to pick the car up. We would have no hesitation recommending RRG Bolton.

Great staff

Excellent service and customer care from Francesca and Lisa,

Thanks for all your support and help

The experience was pleasant from the very first day, characterized by a positive atmosphere and a helpful staff.