Awesome customer service, going above and beyond to recommend the right product for our needs. Prompt delivery of the order too. Thank you!
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
HI - despite the delay on part of the order, your customer service was excellent. Devon in particular needs a shout out, replying promptly, putting things right, with an excellent customer attit... もっと見る
Have to admit, I had never heard of Rubber Monkey before but the products I wanted were available and as a bonus cheaper than my normal go-to supplier so took a leap in faith! Great decision by me an... もっと見る
I have used Rubber Monkey on numerous occasions. Have always found them relaible, they have kept me informed if there are delays in getting products and provided realistic time lines. Service desk has... もっと見る
企業情報
当該企業による記述
We Stock Over 500 Brands & Only Their Highest Quality Stock. Rubber Monkey Specialises In Cameras & Equipment, Security, Lighting, Computers & Cables.
連絡先
Level 1, 80 Adelaide Road, 6021, Wellington, ニュージーランド
- +64 04 9202288
- sales@rubbermonkey.co.nz
- www.rubbermonkey.co.nz
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 50%に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
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No problems at all
No problems at all, tracking and delivery spot on. Recommend RubberMonkey.
Great range of products ..easy to order…
Great range of products ..easy to order and quick delivery service. Pricing very competitive and quality products
The product was delivered in your…
The product was delivered in your estimated timeframe however on this occasion I was not txt notified by NZ Post of the day it would be delivered. This may have been due to it being delivered direct from one of your suppliers.
Change is good!
Have to admit, I had never heard of Rubber Monkey before but the products I wanted were available and as a bonus cheaper than my normal go-to supplier so took a leap in faith! Great decision by me and when I picked it up and found I had made a minor error in the order, it was no problem to fix and get the right products for the job!
Thanks, I think I have found a new go-to!
Have bought many items from Rubber…
Have bought many items from Rubber Monkey over the years. Like previous purchases, very easy and everything arrives in perfect condition. Love the lollies 😊
Staff member went above and beyond to…
Staff member went above and beyond to help me out of a pickle. Really appreciated!
Great service and prompt delivery
The product I ordered arrive the same…
The product I ordered arrive the same day it was packed and dispatched.
Good updates
Good updates when product was running overdue coming into supplier. Came quicker than expected.
Service was so fast
Service was so fast, ordered one day, arrived the next, can't ask for more than that
Great service from this company
Great service from this company. My order was processed quickly and delivered much sooner than expected. Communication was good, and everything arrived in perfect condition. I would definitely recommend them and will happily use them again.
Product as described
Product as described, well packed with very fast delivery, thanks
Good website made finding what I wanted…
Good website made finding what I wanted easy. The stock availability was clear, good selection of product. Prices reasonable. Sale processed on the same day.
Super quick delivery with a tiny sweet…
Super quick delivery with a tiny sweet surprise added, very cute touch 😊
Easy customer service package well…
Easy customer service package well thank very good
Excellent Customer Service
I've had a fantastic experience with Rubber Monkey. Their customer service has been outstanding from start to finish.
I had a few questions regarding an order, including a coupon issue and later some questions about pricing and stock availability. Every time I reached out, the team responded promptly, answered all of my questions clearly, and went out of their way to help. When there was a technical issue with the website that prevented me from using a discount code, they acknowledged the problem, fixed it quickly, and even arranged a refund so I still received the discount.
What impressed me most was how helpful and friendly they were throughout the process. That's the kind of customer service that's becoming increasingly rare these days.
A special thanks to Steven for his excellent support. It's clear that Rubber Monkey genuinely cares about its customers and wants to make things right when issues arise.
Highly recommended. I'll definitely be shopping with them again.
Very friendly staff, but advice on KB and apps would be appreciated
Very friendly staff, helpful and proactive. Kept me informed about the dispatch of the parcel, etc.
Once I received the parcel (the DJI drone), it contained lots of study materials (online available), which the staff could told me about/mention that if I hadn't had the DJI drone before, the download apps, Academy/Tutorials, whcih I could be reviewing and studying before my parcel has arrived.
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