Running Warehouse レビュー 170

Excellent service. You can easily track your order. They delivered shoes on the exact date. 0 hassle

Terrible experience with this company. I don't trust them. Ordered hoka shoes from them and shipment never delivered to me but went back to them. No apologies just wasted my time. Called several times with no resolution. Spoke with a supervisor and nothing happened. Feels like a scam company.

I ordered high-end racing shoes with expedited delivery for a marathon due to a problem with my existing running shoes. Despite the 1-2 business day delivery commitment it took Road Runner Sports 5 business days to deliver, which was after my race and meant I missed the race. I returned the shoes unopened, as I no longer needed them and I was not refunded the full amount including the shipping and handling "because I was not a VIP". Previously they charged my wife's VIP membership to my credit card, as her card had expired. This was done without my permission, which is illegal and again I had to fight to get this refunded and we stopped being VIP members. This was my attempt to try again with Road Runner Sports but it is clear that they are not customer-oriented and are happy to engage in unethical business practices to make any money theuy can from their customers instead of building a healthy long-term relationship.

A fuir impérativement !!
commande passé le 07 mai, puis expédiée de suite...
mais c'est là que ça se complique :
livraison reprogrammée 2 fois par UPS,
qui n'a finalement JAMAIS livré.
Le site ouvre une enquête (10 jours d'investigation)
pour au final admettre qu'il y avait un problème avec le livreur. (ah bon?)
Remboursement programmé (sous 7 jours) et qui n'a jamais remboursé,
pourtant j'avais payé par paypal, donc remboursement se fait en 1 click !!
site malhonnête qui vous envoie des emails mais pour vous faire tourner en rond,
tout ça pour une paire de chaussures de running à moins de 80 euros !!
le 27 mai toujours pas remboursé, j'ai ouvert une réclamation paypal. Et là le site m'écrit pour me prévenir que si j'ouvre une réclamation paypal, le remboursement prendra encore plus de temps !!
A éviter comme la peste...

Customer service is nonexistent. GLS delivered to wrong place. How difficult are addresses? Again, HOW DIFFICULT are addresses?

Luckily I went thru Paypal. I sent Paypal the “tracking information” which non sensical jibberish. Which sped up the process

I am amazed I got a refund. I was so sure this place was a scam. So so so many reports of missed deliveries. Are they hiring morons?

Scarpe rese immediatamente dopo la consegna in quanto misura troppo piccola, contestualmente, nella stessa giornata, acquistate due paia dello stesso modello di hoka ma misura superiore. A distanza di 3 settimane mi viene negato il rimborso in quanto dicono che le scarpe presentano
segni di usura. Disonesti, sarà sempre la parola vostra contro la mia....ma vi sconsiglierei a chiunque

Gute, nette Beratung, sehr kulant, klare Empehlung!

Hassle free from start to finish was a bit worried when I ordered because of some of the reviews on here but can honestly say it was a stress free transaction runners were perfect and a great price bought a pair of Hoka and yes they are true to size will definitely buy here again

Mia moglie ha fatto un ordine di scarpe running Hoka x farmi un regalo, è arrivata solo la scatola vuota...
La UPS non risponde a me al mio reclamo né tantomeno all' axienda Running warehouse.
Abbiamo perso 130€.
L'azienda venditrice fa la gnorri.

On a commandé une paire de Hoka.

Livraison super rapide en point relais,
La boîte est vide. 👍

Dopo avere fatto ordine per scarpe sportive ho ricevuto una scatola nella scatola senza la merce.

I buy tennis and running gear from the Alpharetta location and the staff always goes above and beyond to identify the right products. Special thanks to the team this morning for setting me up for this weekend’s Atlanta Marathon.

Fast shipping. Easy returns, which is important since often no physical stores have stock of what I want to try on. Responsive to inquiries. Love shopping here.

Compré unas Asics pulse 15 y me han llegado perfectamente a los cinco días desde que las pedí.
Leí las demás opiniones y me asusté un poco, pero por mi parte, la compra ha sido satisfactoria y a muy buen precio.

¡MALA EXPERIENCIA EN RUNNING WAREHOUSE EUROPE!

Mi experiencia con esta tienda ha sido absolutamente nefasta. Anuncian en su web devoluciones gratuitas, pero esto es completamente falso. Cuando solicité una devolución, me encontré con un procedimiento confuso y frustrante. No solo no ofrecen un servicio directo para devolver el producto, sino que te obligan a enviarlo por tu cuenta a Alemania, asumiendo todos los costes y la logística. ¡Esto es un engaño!

La atención al cliente es pésima, con respuestas genéricas que no resuelven nada. Está claro que a esta empresa no le importa en absoluto la satisfacción del cliente. Una vez que has comprado, se desentienden de cualquier problema y te dejan a tu suerte.

Dado mi calvario, aconsejo encarecidamente NO COMPRAR EN ESTA TIENDA. No merece la pena arriesgarse con una empresa que no cumple lo que promete y que deja completamente abandonados a sus clientes. Si valoras tu dinero y tu tiempo, busca otras opciones con mejor servicio y mayor profesionalidad.

Ordered on Black Friday. Shipped with UPS. Delivery never happened. Received an email 18 days later that the order that "I had returned" had been received and a refund would be sorted. On contacting Running Warehouse EU, they insisted that a new delivery would not be possible. The product I ordered is of course not available for the previous price any more.

Won't waste my time with this outfit again.

He comprado una zapatillas que no me.van de talla. Las he enviado de vuelta y denegan el reembolso o
Y para reenviarmelas me puden un pago de 10 euros. Apoyan su posición con fotos de zapatillas usadas para justificar la no devolución del articulo, cuando no han sido usadas. El.servicio post venta y su politica es un timo.

I ordered a pair of Hoka running shoes. I received two left shoes, one of them looked slightly used. After returning them I requested 111/2 wide. They sent me 111/2 d width. I’m returning them and hopefully they get it right the third time. I never had this much trouble with an online order.

I ran in Bondie 6, 7, and 8 throughout middle school and high school. The Hoka website always seemed out of stock, but Running Warehouse wouldn't let me down. I also bought various pairs of speed shoes here such as the vaporfly and endorphin pro. Running warehouse has every running shoe that you could possibly ever need and at a cheaper price than the brand websites. All of my shoes were delivered in under 2 weeks (usually a week after the order, sometimes earlier/later) which was not a problem at all. Would highly recommend for high mileage runners who blow through shoes fairly quickly. Running Warehouse will save you a lot of money and time.

Good end to end experience and will uy from them again for sure. Removed one star from the horrible experience with Fedex who they use to ship items - if they use a different courier going forward its 5 starts from me.