Really friendly and professional. There was a slight delay with our finance payout (not the garages fault at all) but Katie was patient and diligent and kept us informed despite having other clients... もっと見る
企業が回答しました
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レビュアーのコメントを見てみましょう
Helpful friendly sales team, no pressurised selling and kept me informed through the process and delivered when they said. Car features explained without overloading the brain, and the after service i... もっと見る
Booked the test drive on Monday, Oliver got in touch, we had a 2-hour test drive on Tuesday, and I collected my new car on Saturday. The whole experience was brilliant from start to finish. Oli... もっと見る
Ian gave me test drives of multiple vehicles so I could shortlist what I wanted, each test drive I was able to take without staff so I didn't feel pressurised. When decided the car was available w... もっと見る
企業が回答しました
企業情報
当該企業による記述
Sandown Group are proud representatives of the prestigious Mercedes-Benz brand. Our modern and well-equipped retailers spread across the South Coast of England, with locations in Basingstoke, Dorchester, Epsom, Farnborough, Guildford, Hindhead, Newbury, Poole and Salisbury.
連絡先
4.8
優良
7465件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 96％に回答しています
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Excellent service and communication…
Excellent service and communication from all the team at Sandown Epsom.
I always come back to the team here as they are all very friendly, knowledgeable and very good with their communication.
2026年9月29日
Sandown Group からの回答
Thank you for your continued loyalty and for taking the time to leave such a wonderful review.
We're delighted to hear that you consistently receive excellent service from the team at Sandown Epsom. Building lasting relationships with our customers is incredibly important to us, so it's especially rewarding to know that our friendly, knowledgeable approach and clear communication keep bringing you back.
Your kind words will be shared with the entire team, who will be thrilled to receive your recognition. We truly appreciate your support and look forward to welcoming you again for many years to come.
Very attentive service
Very attentive salesman (Andras) who listened to our requirements and delivered an optimal solution
2026年9月29日
Sandown Group からの回答
Thank you for your wonderful review.
We're delighted to hear that Andras provided such attentive service and took the time to listen carefully to your requirements. Ensuring our customers receive the right vehicle and solution for their needs is always our goal, so it's fantastic to know that Andras delivered exactly that.
We truly appreciate your feedback and your trust in us. We hope you enjoy every moment with your Mercedes-Benz and look forward to welcoming you again in the future.
Thank you!
I have just purchased a new Mercedes-Benz from Mercedes-Benz of Epsom and could not have been more impressed with the service I received.
Chris Durnford was the Sales Executive who looked after me throughout the purchase and delivery, and he was outstanding from start to finish. He was thoroughly professional, knowledgeable and attentive, with absolutely nothing left to chance.
The car was delivered exactly as promised, and Chris then spent a good hour and a half with me, patiently taking me through the car and familiarising me with its many features. At no point did I feel rushed, and his attention to detail made the whole experience extremely enjoyable.
I cannot recommend Mercedes-Benz of Epsom highly enough. Chris is a great ambassador for the dealership and for Mercedes-Benz, and the level of service he provided was first class throughout.
Thank you, Chris.
2026年9月30日
自発的なレビュー
Sandown Group からの回答
Thank you for taking the time to share such a wonderful review.
We are delighted to hear how impressed you were with your experience at Mercedes-Benz of Epsom. Providing a professional, informative and enjoyable journey from purchase through to handover is something we strive for, and it's fantastic to know Chris delivered this for you.
Your kind words about Chris's professionalism, knowledge and attention to detail will mean a great deal to him. We're especially pleased that he took the time to ensure you felt completely comfortable with your new Mercedes-Benz and all of its features, making the handover both thorough and enjoyable.
Thank you for your recommendation and for choosing Mercedes-Benz of Epsom. We wish you many happy miles in your new car and look forward to welcoming you back in the future.
Outstanding
I had a fantastic experience with this company. I bought the cheapest of the cheap cars (for a Mercedes), but was still given the treatment of royalty. Kindness, human understanding and a real desire to do the best for me and my particular needs. Lewis was outstanding - he clearly has a great future ahead of him. Absolutely brilliant!
2026年9月26日
自発的なレビュー
Sandown Group からの回答
Thank you for your fantastic review. We’re delighted to hear that you had such a positive experience with us and that you felt valued throughout your purchase journey.
It’s especially rewarding to know that Lewis provided such outstanding service, taking the time to understand your needs and ensuring you received the highest level of care and attention. We believe every customer deserves an exceptional experience, regardless of which vehicle they choose, so your comments mean a great deal to the team.
Thank you for your kind words and for choosing Sandown Mercedes-Benz. We wish you many happy miles in your new car and look forward to welcoming you again in the future. 🚗
Joe and Callum have been amazing
Joe and Callum have been amazing. Because of them , we ended up buying two cars. They are honest and strait forward people.
2026年9月29日
自発的なレビュー
Sandown Group からの回答
Thank you so much for your lovely review, George! It’s fantastic to hear that Joe and Callum looked after you so well and helped you find not one, but two cars! We’ll be sure to pass your kind words on to them. We hope you enjoy both of your new cars and thank you for choosing Mercedes-Benz of Poole.
Everything went very smoothly no stress…
Everything went very smoothly no stress Khayam sales agent did very good helped a lot greet customer service by him and Manager fiver star.
2026年9月25日
Sandown Group からの回答
hank you for your fantastic review, Essam! We’re delighted to hear that everything went smoothly and that Khayam was able to make the whole experience stress-free. We’ll be sure to pass your kind words on to Khayam and the team. Thank you for choosing Mercedes-Benz of Guildford!
Adam the sales person was extremely…
Adam the sales person was extremely helpful and had a good personality. Adam answered my questions and if he did not know the answer to any he went and found out.
2026年9月25日
Sandown Group からの回答
Thank you for taking the time to leave your feedback. We're pleased to hear that Adam was so helpful throughout your experience. It's great to know he was able to answer your questions and, whenever needed, took the initiative to find the information for you.
We really appreciate your review and hope to welcome you back again in the future. 🚗⭐
Purchase of an EV2 Air
Outstanding, from first visit on a Sunday (how many other dealers are open on Sundays?) through ordering to collection. A very pleasant experience all round. Thank you, Sam.
2026年9月28日
自発的なレビュー
Sandown Group からの回答
Thank you for your wonderful review. We're delighted to hear that you had an outstanding experience from your first visit right through to collection of your new vehicle. It's great to know that the process was smooth, enjoyable, and supported by our Sunday opening, making things more convenient for you.
A special thank you for recognising Sam's efforts. We'll be sure to pass on your kind comments, and we're thrilled he helped make your experience such a positive one.
We truly appreciate your business and look forward to welcoming you back in the future. Enjoy your new car! 🚗⭐
Sandown Group からの回答
Thank you for your kind feedback. We’re delighted to hear that you found our team knowledgeable, friendly, and professional. Providing a welcoming and informative experience for every customer is something we take great pride in, so it’s wonderful to know this was reflected in your visit. We appreciate your support and look forward to welcoming you back again in the future. 🚗⭐
Sandown Group からの回答
Thank you for your lovely review. We're delighted to hear that you received great, friendly service and that your car was prepared to such a high standard. It's wonderful to know that the process was efficient and met your expectations.
We really appreciate your feedback and your support. We hope you enjoy your new car and look forward to welcoming you again in the future.
Sandown KIA Salisbury - Customer Care at its Best!
If you want a new or used KIA this is the place to go!
Sandown Salisbury now have the dealership and my goodness, what a breath of fresh air they are! Someone actually answers the phone on-site, which rarely happened with the previous holder of the dealership!
Unbelievably amazing Customer Care, attention to detail, all members of staff friendly, polite and courteous.
I met the Sandown Team in July 2026, as they took over the KIA dealership on the 1st July, when I took my Sportage in for a Service. However, I had already received a "looking forward to welcoming you" video via email from Liam Cunningham, so I knew exactly who to look for when I arrived.
I wanted to change my 2023 KIA Sportage front-wheel drive to a 4x4 option but still in a petrol version. I gave Liam a call in September with my criteria and when I got to our meeting, he had had two cars delivered that met these.
There was a major issue with my Sportage that I was unaware of, that the previous holder of the KIA dealership had caused, and which was uncovered by Liam. However, he and his manager Darren came up with a solution that worked brilliantly in my favour and so I bought my fabulous 2025 Sportage 4x4, in glorious green, and drove away with it on the 25th September. It is pretty pokey too pulling away, so I will have to watch that gas foot!
Also, because it is covered by the KIA Used Approved Scheme, the Warranty is reset and so I have seven years of Warranty too!
AND there is a recess in the boot to fit my spare tyre in - no more worries about being stuck on the side of the road with a flat and no spare. Liam has gone a further nine yards in ordering me the bolt that ensures the spare stays in place and I get it fitted this Thursday, 1st October.
Buying a car is a huge purchase for most of us, but if you want to be listened to, looked after, made to feel that your business really matters, and want to build a history with a dealership, then do make an appointment to discuss your needs when looking for a car - and you will not be disappointed by the Team at Sandown Salisbury.
Thank you again, Liam, Darren, and the rest of the Team!
CarolE Sawkins
2026年9月26日
自発的なレビュー
Sandown Group からの回答
Thank you, Carol, for taking the time to leave such a detailed and wonderful review. We are absolutely delighted to hear about your experience with our Sandown Kia Salisbury team.
It's fantastic to know that Liam, Darren, and the wider team made such a positive impression from your very first interaction. We pride ourselves on delivering exceptional customer care, listening to our customers' needs, and providing a personal, professional service, so your feedback is incredibly rewarding to receive.
We're especially pleased that Liam was able to source vehicles that matched your requirements and, together with Darren, find a solution that enabled you to drive away in your stunning green Sportage 4x4. It's great to hear that the Approved Used Kia warranty and the practical boot space for your spare tyre have added even more confidence and enjoyment to your ownership experience.
Your kind comments about the team's friendliness, attention to detail, and commitment to going the extra mile mean a great deal to us. We'll be sure to share your feedback with Liam, Darren, and everyone at Salisbury.
Thank you again for your recommendation and for choosing Sandown Kia Salisbury. We wish you many happy miles in your new Sportage and look forward to welcoming you back for many years to come.
So quick and efficient amazing customer service
Thanks to Tommy who sorted a deal on our new GLB we traded our vehicle in and was so easy and simple. He managed to get our new vehicle to us within a week! Amazing customer service and super helpful. Highly recommended using Epsom branch as they go above and beyond. Thanks Tommy ! Lauren & Nathaniel
2026年9月27日
Sandown Group からの回答
Thank you, Lauren & Nathaniel, for your fantastic review! We’re delighted to hear that Tommy made the process of trading in your vehicle and purchasing your new GLB so easy and straightforward. It's great to know he was able to secure a deal that worked for you and have your new car ready within just a week.
Your kind words about Tommy’s amazing customer service and helpful approach mean a lot, and we’ll be sure to pass on your feedback. Thank you for recommending our Epsom team. We hope you enjoy every mile in your new GLB and look forward to welcoming you back in the future.
Sandown Group からの回答
Thank you for your feedback. We're delighted to hear you had a very good experience with us. Thank you for choosing Sandown, and we hope you enjoy your new car. We look forward to welcoming you back again in the future.
Callum made the whole experience very…
Callum made the whole experience very easy and enjoyable.
2026年9月22日
Sandown Group からの回答
Thank you for your kind feedback. We're delighted to hear that Callum made the whole experience easy and enjoyable for you. Providing a smooth, stress-free journey is exactly what we aim for, and it's great to know Callum delivered such a positive experience. We hope you enjoy your new car and look forward to welcoming you back again in the future.
Good when it came to sale
Good when it came to sale. Hand over a bit quick. Follow up calls not so good.
2026年9月23日
Sandown Group からの回答
Thank you for your feedback. We're pleased to hear your sales experience was positive. We're sorry that the handover felt a little rushed and that our follow-up communication did not meet your expectations. Your comments are appreciated and will help us improve the experience we provide from purchase through to ownership. We hope you enjoy your new car and look forward to assisting you again in the future.
Sandown Group からの回答
Thank you for your kind feedback. We're delighted to hear that Stephanie was a pleasure to deal with throughout your experience. Providing friendly, professional service is something we pride ourselves on, and it's wonderful to know Stephanie made such a positive impression.
We'll be sure to pass on your comments to her. Thank you for choosing Sandown, and we look forward to welcoming you again in the future.🚗
Mark was a very patient and…
Mark was a very patient and professional salesman. He wasn’t at all pushy and made the whole experience very calm and informative. I visited three times unsure whether to move to hybrid as new to me and was nervous about all the technology yet he made me feel reassured. He explained everything in great detail so I was able to make an informed decision. I wasn’t an easy sale as kept researching and coming back with more questions which he always had answers to immediately. The whole process was effortless and so easy. I have my new Jaecoo and after 2 days of collecting it Mark was at the end of the phone to help me with technical questions. He is an asset to your team Sandown.
2026年9月26日
Sandown Group からの回答
Thank you for taking the time to share such a wonderful review. We're thrilled to hear that Mark provided such a patient, professional, and informative experience throughout your journey. Moving to a hybrid vehicle can feel like a big step, especially with new technology to learn, so it's wonderful to know that Mark took the time to answer all your questions, explain everything clearly, and help you feel confident in your decision.
It's especially pleasing to hear that his support continued even after collection, ensuring you felt fully comfortable with your new Jaecoo. We'll be sure to pass on your kind words to Mark, who will be delighted to know the positive impact he had on your experience.
Congratulations on your new Jaecoo, and thank you for choosing Sandown. We wish you many happy miles ahead and look forward to welcoming you again in the future. 🚗
Exceptional service @ Guildford
I would like to thank the Guildford branch for making my experience seamless and all credit goes to Katie who went above and beyond to make our purchase go through. Highly recommend this showroom for Mercedes purchases
2026年9月26日
自発的なレビュー
Sandown Group からの回答
Thank you for your fantastic feedback. We're delighted to hear that your experience at our Guildford showroom was seamless. Katie will be thrilled to know that her dedication and commitment to going above and beyond helped make your purchase such a positive one.
We truly appreciate your recommendation and your kind words about the team. Enjoy your new Mercedes-Benz, and we look forward to welcoming you back in the future. 🚗
Chris was very helpful and made the…
Chris was very helpful and made the process of buying a new car a lot less stressful than it could of been.
2026年9月24日
Sandown Group からの回答
Thank you for your wonderful feedback. We're delighted to hear that Chris was so helpful and made the process of buying your new car far less stressful. Providing a smooth, enjoyable experience is what we strive for, and it's great to know Chris delivered just that. We'll be sure to pass on your kind comments to him. Congratulations on your new car, and we wish you many happy miles ahead! 🚗
Sandown Group からの回答
Thank you for your feedback. We're delighted to hear that Tom was extremely helpful and made your experience a positive one. We'll be sure to pass on your kind comments to him, as recognition like this means a great deal to our team. We appreciate your support and look forward to welcoming you again in the future.
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