Extremely disappointed with their service. Came to do the works, then realised they put the wrong windows in and had to come again for a second time. We were charged BOTH times. And the worst p... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
It's been a total pleasure working with this company. I needed a new front door, and from beginning to end everything ran smoothly- budget never changed,and schedule on time, all involved were totally... もっと見る
企業が回答しました
The Sash Window Workshop have excellent installers who do a very professional job. Shane installed French doors and windows in my home which fit perfectly and work perfectly. The double glazing keeps... もっと見る
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We chose a local firm - it seemed wise as we had very large tall sash windows in a mid-Victorian house. Initially, the ground floor first and then many years later the upper floor. Very satisfied w... もっと見る
企業が回答しました
企業情報
The Sash Window Workshop について
当該企業による記述
The Sash Window Workshop are a multi-award-winning company that was established in 1994. We specialise in traditional, energy-efficient timber windows and doors. Handcrafted in Berkshire we offer an installation and draught proofing service across London and the South and a supply only service nationwide.
Our products and services include:
- Replacement Timber Sash Windows
- Replacement Wooden Casement Windows
- Timber Doors
- Secondary Glazing
- Draught Proofing and Overhaul
We understand the importance of providing excellent customer service and a high quality product, and are proud that around half of our orders come from previous customers or recommendations.
We design and manufacture elegant, thermally efficient windows and doors to suit your home. Excellence and attention to detail extends into everything we do.
We are also proudly recognised as a Which? Trusted Trader.Our replacement Accoya windows and doors come with a 50 year anti-rot guarantee.
Contact us today on 01344 868 668 for a free, no obligation site survey and quotation.
Bespoke Timber Window and Door Specialists
当該企業による記述
- We pride ourselves on delivering exceptional craftsmanship, unparalleled service, and innovative solutions.
- We offer a wide range of timber windows and doors to enhance some of Britain's finest homes. Our Values -Craftsmanship: We believe in the art of creating high-quality products that stand the test of time. -Service: Our dedicated team is always here to provide you with the best possible experience. -Innovation: We continuously seek new ways to improve and innovate, ensuring that we stay ahead of the curve. -Sustainability: We are committed to sustainable practices that benefit both our customers and the planet.
Our Guarantees For Your Peace of Mind
From our workshop in Berkshire to your home and from paint and glazing to joinery and anti-rot timber - all our work is guaranteed so you'll know you've made the right choice with The Sash Window Workshop.
連絡先
4 Kiln Lane, RG12 1NA, Bracknell, 英国
- 01344 868 668
- info@sashwindow.com
- www.sashwindow.com
TIMBER WINDOWS AND DOORS
4.5
優良
200件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
How to get a good view
We chose a local firm - it seemed wise as we had very large tall sash windows in a mid-Victorian house. Initially, the ground floor first and then many years later the upper floor. Very satisfied with the arrangements that entailed more than one fitting day.
Minor fitting adjustments on both occasions promptly rectified.
No hesitation in recommending the firm, The Sash Window Workshop.
2018年6月29日
自発的なレビュー
The Sash Window Workshop からの回答
Dear Mr Gallafent,
Thank you for your online review. I am glad to hear that the minor adjustments were rectified promptly and that you would have no hesitation in recommending us.
I would like to take this opportunity to thank you for trusting us with your business. I hope your windows serve you well into the future.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
The Sash Window Workshop からの回答
Thank you very much for your 5 star review. I am delighted that you found both our product and our installation team to be first class.
I would like to take this opportunity to thank you for trusting us with your business; I hope that one day we might work with you again.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
Throughoughly professional and reliable…
Throughoughly professional and reliable from start to finish.
2018年5月14日
自発的なレビュー
The Sash Window Workshop からの回答
Dear Mr Pugh,
Thank you for your review. I am glad to hear that you found our service to be professional and reliable from start to finish.
I hope your windows serve you well and if you do have any issues, please do not hesitate contact us.
Thank you for trusting us with your business.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
I have no hesitation in recommending…
I have no hesitation in recommending The Sash Windows Workshop. Their end-product is unbeatable as are their quality control and project management. Their staff are helpful, reliable, attentive to detail and get on with the job. On both occasions when I have used their services to provide replacement windows, they have left the rooms as clean as they found them. Last week they organised the scaffolders the day before the scheduled fitting and the removal of the scaffolding at 8 a.m. the day after. It all went like clockwork: no fuss, no broken roof tiles. We are delighted with the result.
2018年4月18日
自発的なレビュー
The Sash Window Workshop からの回答
Dear Stewart,
Thank you for the 5 star online review. I am delighted that you are so happy with the replacement windows we manufactured and installed for you.
We do our utmost to deliver the highest standards of product and service, so having positive feedback from really happy customers makes all the difference to us.
I would like to take this opportunity to thank you for continuing to trust us with your business.
Best wishes
Richard
Managing Director
The Sash Window Workshop
The Sash Window Workshop からの回答
Dear Mr Quin,
Thank you for your excellent 5 star review of the work that we carried out for you. I am glad to hear that you are happy with your new sash windows.
I would like to take this opportunity to thank you for trusting us with your business.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
Feels like "home"
My windows have just been installed and I wanted to say thank you to you all for doing a wonderful job.
I balked at the the price (and still do frankly – it was the most painful decision / money I’ve ever parted with in my life without question) BUT the result has been dramatic, almost life-changing. I now sleep better and the heating in my property is more regulated – it feels like more of a “home”.
Thank you for hosting me at your warehouse and explaining all the options available to me etc – I found that visit so helpful and I’m really glad I came.
Well done TSSW – I will recommend you to others.
2018年2月20日
自発的なレビュー
The Sash Window Workshop からの回答
Dear Victoria,
Thank you for your 5 star review. I am so delighted to hear that you feel your money has been well spent and that you are so happy with your windows.
Thanks again for trusting us with your business. We hope your windows serve you well and if you do have any issues, please do not hesitate to call.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
I am extremely happy with the windows …
I am extremely happy with the windows installed. The quality is superb. Stav Stavrou the surveyor / salesman was straight forward and flexible. Time was spent discussing the product, the pro's and cons of selections without ever being pushy. The literature was also helpful For context I had 1980's Aluminium windows that were shoe horned into the existing sash frames removed and new double glazed sash's with acoustic glass fitted to the original frames. I was warned not to expect too much benefit from the acoustic performance and can say I have exactly what I was sold. I think this is important. There was no overselling just honest presentation of the product. I was contacted pro-actively during the install by Stav to get any open feedback. Small items I mentioned from day 1 were all resolved by the time I came home on day 2. I also made a mistake with the install date and wasn't there to let the installers in. This was totally my error when I reviewed and the company just took the error on the chin and re-arranged for the following two days. Something I am grateful for. When I look to do work at the rear of the house in the summer I will be contacting Stav. If I could offer any feedback on the process I think the installers could have been a little tidier in the front room on day 2, there were a number of muddy footprints despite the amount of protection I saw put down. The product and the overall service however was great with the price roughly half what some companies had quoted without Acoya and acoustic glass.
2018年1月16日
自発的なレビュー
The Sash Window Workshop からの回答
Dear Mr Stillwell,
I am delighted to hear that you are extremely happy with the windows installed and with the service you received from your sales surveyor, Stav Stavrou. I have passed your comments onto him.
We believe it is important to provide our customers with professional, friendly advice, which does not oversell the benefits of a product or service, so I am glad to hear that this is what you received from Stav.
Thank you for your feedback regarding the installers on day 2. This has been taken on-board and we will emphasise the importance of keeping a customer's home as tidy as possible.
I would like to take this opportunity to thank you for trusting us with your business. We look forward to working with you again in the future.
Kind regards,
Richard Dollar
Managing Director
The Sash Window Workshop
I'm delighted with all the windows and …
I'm delighted with all the windows and doors they have installed for me over the years and wouldn't use anyone else. Their products and services are faultless.
2018年1月16日
自発的なレビュー
The Sash Window Workshop からの回答
Dear Ms Stevens,
Thank you very much for your 5 star online review. I am very pleased to hear that you are delighted with the windows and doors we have installed for you and that you have found our products and services to be faultless.
I would like to thank you for continuing to trust us with your business.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
Probably not the cheapest but the only …
Probably not the cheapest but the only time i’ve Had work done to my flat and not been left with a feeling of disappointment and dissatisfaction. Worth it for that alone! Really good craftsmen , attention to detail , came when they said they would, could explain why something was recommended etc etc
2017年12月20日
自発的なレビュー
The Sash Window Workshop からの回答
Dear Janet,
Thank you for your 5 star review. I am glad to hear that you were happy with the work carried out and the service you received.
I would like to take this opportunity to thank you for trusting us with working on the window and doors in your flat.
Kind regards,
Richard Dollar
Managing Director
The Sash Window Workshop
Testimonial
Many thanks to Sash Windows, and especially to the two superb staff that did the work. I’m very pleased with the results – the lounge was considerably warmer so the draft proofing clearly worked and the finish and action of the sashes is superb.
2017年12月19日
自発的なレビュー
The Sash Window Workshop からの回答
Dear Mr Baker,
Thank you for your online testimonial. I am delighted to hear that your lounge is warmer and that you are so pleased with the results of the draught proofing and overhaul service that we carried out for you.
I would like to thank you for trusting us with your business.
Best Wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
The Sash Window Workshop
From initial contact to completion of works I found them to be professional and friendly. Thank you!
2017年12月4日
自発的なレビュー
The Sash Window Workshop からの回答
Dear Mr Basma,
Thank you for your online review of the work we carried out for you. I am happy to hear that you found our employees to be professional and friendly.
I would like to take this opportunity to thank you for trusting us with your business.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
Every individual has been polite
Every individual has been polite, responsive and helpful, from the fitters to the admin team. We chose to have our stained glass made by a local company, and the arrangements were smooth in the liaison between the two.
One of the reasons we chose The Sash Window Workshop is because they listened to us, and were able to deliver on the bespoke element. It was worth it; we are so pleased with our new door.
2017年11月18日
自発的なレビュー
The Sash Window Workshop からの回答
Dear Ms Norris,
Thank you for your review. I am delighted to hear that you are pleased with your new door and with the service that you received from our employees.
We enjoyed working with you and I would like to thank you for trusting us with your business.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
Smooth as silk
From my first enquiry to the completion of the work, the whole experience was as smooth as silk. The work was done expertly and to a high standard and after each day the workman cleaned up so that you would never know he had been there.
2017年10月26日
自発的なレビュー
The Sash Window Workshop からの回答
Dear Mr Moyes,
Thank you for your online review. I am delighted that you are happy with the work we carried out and found the whole experience to be smooth.
I would like to take this opportunity to thank you for trusting us with your business.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
excellent from start to finish.
2017年9月28日
自発的なレビュー
The Sash Window Workshop からの回答
Dear Mr Curr,
Thank you for your review. I am happy to hear that you found the process to be excellent.
I would like to take this opportunity to thank you for trusting us with your replacement windows.
Kind regards,
Richard Dollar
Managing Director
The Sash Window Workshop
Expensive but worth it
Expensive but worth it. The new double glazed sash window looks just like an original with its thin and elegant glazing bars. As it is filled with gas not just air, it is also warmer than the cheaper windows. There is excellent weather proofing around the edges as well.
2017年9月20日
自発的なレビュー
The Sash Window Workshop からの回答
Dear Ms Freeman,
Thank you for your online review. I am delighted that you are happy with the work we carried out for you.
I would like to take this opportunity to thank you for trusting us with your business.
I hope your new sash window helps keep you warm throughout the winter months and serves you well into the future; if you do have any issues, please let us know.
Kind regards,
Richard Dollar
Managing Director
The Sash Window Workshop
Fantastic products and service
After reviewing the Sash Window Workshop against another, cheaper competitor we chose the former.
The quality of the work is fabulous and worth every penny. We have a lovely house, so why ruin it with an inferior product. The new French doors are simply everything we could hope for.
Not only is the product great, but all the staff are polite, professional and leave your house exactly how you would want it.
2017年8月11日
自発的なレビュー
The Sash Window Workshop からの回答
Dear Tasso,
Thank you for you review. I am delighted that you are pleased with the quality of the work we carried out for you and with the service that you received.
We enjoyed working with you and I would like to thank you for trusting us with your business.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
From beginning to end I was looked …
From beginning to end I was looked after very well. Fitter was exceptionally good.
2017年8月4日
自発的なレビュー
The Sash Window Workshop からの回答
Dear Janet,
Thank you for your online review. I am glad to hear that you were happy with the service you received and the work that was carried out for you by our fitter.
I would like to take this opportunity to thank you for trusting us with your business.
Best Wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
I love my windows
I love my windows. Such quality. So smooth and satisfying. Professional dealings at all times and a great product, guaranteed for fifty years. I've kept the integrity of my 1911 house by retaining sash windows that look so good and work so well.
2017年7月24日
自発的なレビュー
The Sash Window Workshop からの回答
Dear Mr Bolton,
Thank you for your review. I am delighted that you love your sash windows.
We enjoyed working with you and I would like to take this opportunity to thank you for trusting us again with your business.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
Had front and back Sash windows fitted …
Had front and back Sash windows fitted friendly member of the team came on time down the the work to a good standard and cleaned up after before he left so far no problems
2017年6月12日
自発的なレビュー
The Sash Window Workshop からの回答
Dear Mr Long,
Thank you for your online review. I am glad to hear that you are happy with your new sash windows.
Thank you for trusting us with your business. I hope your windows serve you well into the future; if you do have any issues, please let us know.
Best Wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
Excellent job supplying 3 new sets of …
Excellent job supplying 3 new sets of French doors. The doors have transformed the room and we are really happy with the end product.
The fitters arrived on time, were polite and tidy. Would recommend to anyone.
2017年6月9日
自発的なレビュー
The Sash Window Workshop からの回答
Dear Mrs Williamson,
Thank you for your excellent online review. I am glad to hear that your new French doors have transformed the room and that you are happy with the product.
I hope your doors serve you well into the future; if you do have any issues, please let us know.
Thank you for trusting us with your business.
Best Wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
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