Scent Shave & All レビュー 

Scent Shave & All からの回答

2026年5月20日

We’re sorry to hear you feel this way, however we must respectfully dispute several parts of this review.

Tracking information for this order shows it was successfully delivered to the address provided at checkout. We have also checked our records and can confirm that responses were sent to the contact details associated with the order.

We take customer service extremely seriously and would never ignore genuine delivery issues. If there has been any confusion regarding the delivery location or receipt of the parcel, we would be more than happy to investigate this further directly with you.

Scent Shave & All からの回答

2026年5月20日

We’re sorry to hear you were disappointed with the blades received.

We can confirm these were supplied exactly as received from our authorised supply chain. Blade performance can occasionally vary depending on personal skin sensitivity, shaving technique, or individual product preference, although we appreciate this was frustrating for you. These products do not always have a 'date of manufacturing' on them.

We did respond to your concerns and apologise that the product did not meet your expectations. We certainly never want a customer to feel dissatisfied with their purchase.

If you would still like us to review this further, please contact us directly quoting your order number and we will be happy to look into the matter again.

Scent Shave & All からの回答

2026年5月20日

We’re very sorry to hear about this experience.

After reviewing the order, it appears there may have been a misunderstanding or fulfilment error regarding the item received, and we sincerely apologise for the frustration caused.

We take customer service seriously and are always happy to resolve genuine issues relating to incorrect items or missing products. If you still require assistance, please contact us directly with your order details so we can investigate this further and work towards a resolution.

We appreciate all customer feedback and are continually working to improve both our fulfilment and response processes.

Scent Shave & All からの回答

2025年6月6日

Hello there. We are sorry to hear this, however, we have reason to believe this is not based on a genuine experience (and may be a sabotage attempt or suspected competitor). This is because under no circumstances would we ignore several emails from a customer and even in an unprecedented situation, like an order not arriving for 9 days, we would ensure that communication still took place. We do pride ourselves on speedy delivery and top-level customer service and the fact that we have above 4 stars with over 200 reviews on this platform, shows that the majority of our customer base believe we are accurately fulfilling this.

Scent Shave & All からの回答

2025年6月9日

Hello there, thank you for your purchase with us. Sorry if this was the case in regards to your experience. We can see upon following it up that there was a slight courier delay with the delivery of your order and for that we do sincerely apologise. Please know that this is highly unusual when ordering with us and we do everything we can to ensure that orders are dispatched out the same day that they are placed, in order to reach our customers as quickly as possible. We hope we can make this up to you in future. Kind regards.

Scent Shave & All からの回答

2025年1月28日 に更新

Thank you for your feedback. We are truly sorry to hear about your experience and we always take these sort of concerns very seriously. However, we would like to clarify a few key points for the benefit of future customers who may be reading this review...

Quality Control - We understand how frustrating it can be to receive an item that does not meet expectations. We strive for high quality and every product we send is carefully inspected. Unfortunately, in rare cases, some items can be damaged during shipping or handling. When we received your initial complaint, we immediately initiated a replacement process to make things right.

Replacement Process - After your initial communication, we worked with you to ensure a replacement was sent out as quickly as possible. Our goal is always to resolve issues and we regret that the replacement also apparently had some damage. However, it is important to note that this could have been a result of transit or packaging issues and we certainly did not intend for any product to arrive in a faulty state of condition.

Customer Communication - We always aim to respond promptly to our customers, and we’re truly sorry if you felt ignored. We did not intentionally "blank" your emails, and we are currently investigating this to ensure that it doesn't happen again. Our commitment to customer service is indeed one of our highest priorities. Some of the comments and claims you have made, such as "dodgy company" and "thieves" are completely untrue and could be perceived as defamation.

Regarding The Original Review Removal - We apologise if our request for you to reconsider the removal of your initial review was perceived as coercion. Our intention was to find an amicable solution and we regret any misunderstanding that arose from that interaction. We truly appreciate constructive feedback, as it helps us improve our service.

Lastly, we are pleased to hear that the product you purchased elsewhere met your expectations. We are committed to making sure our products and service align with our customers' needs and we will continue to monitor and improve our processes.

If you’d still like to discuss this matter further, please don’t hesitate to reach out to us directly. We are here to help and want to ensure you have the best possible experience with our brand.

Sincerely,

Scent Shave & All.