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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Very helpful and supportive to help me edit my listing and clear duplicates. Scoot support team email replies are not fast like lightning but they will come back to you with proper solutions, and in m... もっと見る

5つ星のうち1の評価

Pushy sales tactics Our IT team looked into what they do for us for the money and appeared to be very little! They rang continuously for weeks still trying to persuade us to renew despite us trying... もっと見る

企業が回答しました

5つ星のうち5の評価

The presentation was of an excellent standard and very practical. Questions were answered in a clear way to help us all understand the practicalities offered and how we personally could benefit. Jus... もっと見る

5つ星のうち3の評価

hi i know we have coverage with scoot , for a long time , but service and contact are only when payment needed , every time i speak to some one the number of towns or key words reduces from our orig... もっと見る

企業が回答しました

企業情報

  1. オンライン マーケティング代理店

さまざまな外部ソースから提供された情報

Scoot is a leading online business directory with information about more than 2 million suppliers of products and services in the UK. See names, addresses, telephone numbers, websites links, facilities, photos, special offers and even videos. Owned and operated by Enable Media Ltd.


連絡先

3.3

まあまあ

TrustScore 5段階評価の3.5

105件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

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この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

3.3

すべてのレビュー

(105)

過去12か月のレビュー数: 1

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5つ星のうち1の評価

Won't take no for an answer

Won't take no for an answer. I have explained to them that we are happy with our current online performance but still they call. Amazingly, every time they call, they have an exclusive deal on just that week to get us to sign up. Just go away.

2017年10月23日
自発的なレビュー
Scoot ロゴ

Scoot からの回答

Hi Dan,

Thank you for your review, we do appreciate all comments and take customer complaints very seriously.

I am really sorry about this.

If you could email me direct at marketingteamuk@web.com with your business name I will ensure moving forward you are never contacted by our consultants again.

Thanks,

Emma.

5つ星のうち1の評価

I received a phone call today. Not what i signed up for!

I received a phone call today after i requested one from Mondays call. Being honest i looked up the reviews before answering which put me on the back foot. Although not rude the employee was pretty abrupt with a few umms are arrsss while questioning me on more than 1 occasion.
It was obvious i wasnt interested but she persevered, fair enough. The she moved onto Google which i have been advertised on for a year now. I know all about SEO and meta tagging etc. I also know there is nothing the company can do for me that i cant do myself!

This is still a form of cold calling regardless. Asking me to check my details online as a means to sell something i am not interested in.

Im happy with the free listing so please note to no more sales contacts!

Jason
JMcC photography

2017年10月18日
自発的なレビュー
Scoot ロゴ

Scoot からの回答

Hi Jason,

The phone call you received was a courtesy call from one of our agents which we follow up when people add themselves to our directories. We check everything was okay adding their listing and give clients the option to purchase a Priority Listing to appear higher in the search results and have highlighted entry. We now understand you are happy with your free listing.

We do not purchase data and cold call.

I have left a note on the system so you will not receive any calls from us in the future.

Thanks,

Emma.

5つ星のうち5の評価

YORKSHIRE CAR SALES - the best

YORKSHIRE CAR SALES

I bought a DS3 for my daughter, from an independent dealer - Yorkshire car sales in Dewsbury.
I must say fantastic customer service, really good better than dealerships- great hospitality

And best part of it car was best & cheapest in town - got it at a fraction of price - compared to other dealers - we have had the car 6 months now - still as good as new
Would strongly recommend

👍 Jonny

2017年9月20日
自発的なレビュー
5つ星のうち1の評価

Got 'The Call'

Got THE call to 'check' my listing, (we all know the free listing is just the 'in' for the callback to get you to 'upgrade' to the very expensive, mostly worthless paid version). The angle is a promise to get you listed on hundreds of business directories but this is far from good. BE WARNED, these are just some 500 cheap, low quality, tacky directories that will harm your SEO, so rather than be excited at the prospect of this wide coverage, be wary instead. Once I told him I knew how tacky and 'dangerous' these mass listings were, he ended the conversation, he obviously realised I was maybe more knowledgeable about this than some others might be. Literally anyone can start a directory for profit that's why there's so many around, most of course are totally useless but there are good more highly regarded ones but only a tiny handful in comparison, so do some basic research first.

Think of directories like this, if your own business was selling high-end supercars from a prestigious showroom in Park Lane, London, you wouldn't want to also be associated with Arthur Daly's tacky back street car lot would you as it would damage your reputation and standing.

Edited - Further to the reply from Emma at Scoot, she says "Our list includes very credible sites including Google, Bing, 192.com, Yelp, Foursquare, TomTom and The Independent Business Directory." Yes I will agree with her here, she has mentioned the very best ones and only the best ones, indeed you should be listed on them but these are probably the ONLY ones you need to list on. I find it rather telling that Emma mentions only the best directories, (do they know something most people don't then)? It's the other 400+ that can probably be ignored, certainly I will be ignoring them.

2017年8月30日
自発的なレビュー
Scoot ロゴ

Scoot からの回答

Hi Keith,

Thank you for your comments - we do appreciate all feedback.

The product you are talking about is our Listings Management product. This is a syndication product that submits a customers NAP information (name, address and phone number) across hundreds of sites at the click of a button. These are not low quality, tacky directories. Our list includes very credible sites including Google, Bing, 192.com, Yelp, Foursquare, TomTom and The Independent Business Directory.

We know people search online for products and services locally - in fact 1 billion local searches take place on the major search engines every month. If a business is listed on web directories, they will show in the search results, to people searching for the products and services they sell. Being listed on these directories also gives Google more confidence that the business is a bonafide local business and is great for SEO.

If you would like to be removed from our database and ensure you receive no more calls please please email me directly at marketingteamuk@web.com with your business name.

Thanks,

Emma.

5つ星のうち1の評価

No return.

Signed up 12 months ago for £70 one off fee and £20 a month. No identifiable business from it, so I decided to cancel.
Emailed them to cancel and received an immediate reply, saying I had to CALL THEM to cancel. Phone numbers on the link they provided were both USA numbers.
Searching through here, I found a reply from Web.com, quoting an 0800 number! That's more like it! Wonder why that number isn't mentioned anywhere on their site?
Got through and after trying to persuade me that my Google Maps listing place was down to them I finally got them to accept that I wanted to cancel. I was already on page 1 on the Google maps for years before I signed up with them.
Fingers crossed, that's the end of it.

2017年8月24日
自発的なレビュー
Scoot ロゴ

Scoot からの回答

Hi Steve,

Thank you for your comments.

I believe a member of our Customer Support Team has now been in touch and this has been resolved. I believe you were trying to call the US team rather than the UK. Our number is 0800 170 1000 should you ever need to call in the future.

Thanks,

Emma.

5つ星のうち1の評価

Paid for a full website once they get …

Paid for a full website once they get your money they are not interested till the year after will not renew as I did not get one phone call and I only found my website if I typed my name into the search bar beware keep away I took submit tracks out they did not even touch nothing all the adverts are still wrong I did listing on the directory even though I'm at the top not one phone call from it and the website they built look nice but no one could find it so what's the point and now they want me to pay £399 for the directories again they've offered to knock it to 299 for the inconvenience what's the point when I don't get no calls from the adverts

2017年8月4日
自発的なレビュー
Scoot ロゴ

Scoot からの回答

Hi David,

Thank you for your comments.

We do appreciate all feedback, good or bad and use this information to continually evaluate and improve our systems, processes and customer interactions.

We are sorry to hear you have not received the support from us you expected.

Please email me directly at marketingteamuk@web.com and I can investigate what we can do for you.

Thanks,

Emma.

5つ星のうち1の評価

Bullies & Scam Artists

Bullies, I stupidly after a number of harassing calls from Scoot.com signed up to their advertising on all their directories, The Sun, The Times etc as I thought it would help improve my business. Well was I wrong my website tracking showed me that all my sales from site had been refereed from my Facebook & Twitter and not a single sale or referral to my site had come from Scoot.com. I personally have spent over £500 on their advertising and feel that it was a huge scam as no way of finding any Stats that they refereed people to my sites... SCAM and CON.

I was called two weeks ago and about renewing and after a half hour listening to how its going to damage my site blah blah that I dont renewal I still cancelled. Today 24/7/2017 -

I was called by a Emma from Web.com asking why I had cancelled and that they had taken over Scoot and was finding out why I cancelled. She seemed apologetic and listened to why I cancelled and I thought she was just getting information so she could investigate further. Nope as BAM I can help you still and do it at the same cost as last year £150 + Vat so all of a sudden a nice listening chat became a sales call again. I am dissapointed that their are still companies like this out there and get away scamming innocent Hard workers trying to grow their businesses.

I advise Stay away from them !!

2017年7月24日
自発的なレビュー
Scoot ロゴ

Scoot からの回答

Hi David,

I hope you are well.

Thank you for your review, we do appreciate all comments.

I am sorry you feel harassed by Scoot – if you state you do not want to receive any more phone calls we can remove your details immediately from our system and never contact you again. Please let me know if you would like me to do this for you by emailing MarketingTeamUK@web.com.

I have checked your listings stats over the passed 12 months and you have received the following from your listing with us:

-329 search views
-24 detail views
-8 clicks to your website
-23 phone calls

If you weren’t happy with these stats we would have been happy to work with you, tweak your keywords or add extra locations to aim to get these stats increased.

Regarding the phone call this morning with our sales agent Emma, I have personally listened to this phone call as we record all calls. I must say Emma was in no way rude or pushy towards you and was simply asking if you would like to renew your Priority Listing for another year. The phone call ended on a good note and you requested Emma let you think about the offer and send over some extra information. I am happy to publish this phone call for you or anyone else to listen to.

I really hope we can get this matter resolved and if you would like a call from our Customer Services Team for a quick chat about this please let me know.

Have a great day!

Kind Regards,

Marketing.

5つ星のうち1の評価

I stupidly signed up for a free …

I stupidly signed up for a free business listing with Scoot.com! Following doing so I received a phone call that went on to last 20+ minutes that I was told was to 'ensure the details provided were correct.' The penny should have dropped when 'Lewis' was asking me if I minded signing up to various business directories. He was desperately trying to find an angle to sell me the services ukweb.com offer. Apparently for a one off payment of £80 and then £20 a month thereafter ukweb.com will register your business on 500+ directories with premium listings. I told him I'd call him back later with my answer. After a quick Google it soon became apparent this offer was a complete scam. Those who signed up to the service received no premium listings and noticed no increase in traffic or backlinks to their websites. After hearing back from 'Lewis,' I told him my company weren't interested in ukweb.com's service due to the negative feedback I'd read online about their services. They then proceeded to call me every day afterwards with the same sales pitch. I have now asked them to remove me from all of their free listings, which might I add; I haven't been able to find whilst searching Google for my company. Hopefully this will stop them hounding me with calls. AVOID AVOID AVOID!

2017年6月9日
自発的なレビュー
Scoot ロゴ

Scoot からの回答

Hi James,

Thank you for your review - we are sorry to hear you have had a negative experience with Scoot.

I have looked into your case and can ensure your details have been removed from our database and you will not receive any more calls from our agents.

Apologies again.

Thanks,

Emma.

5つ星のうち1の評価

Atrocious doesn't come close!.

Atrocious doesn't come close!.
Complete scam & waste of money.
Shocking
AVOID, AVOID, AVOID

these guys should be run out of town!!

2017年6月2日
自発的なレビュー
Scoot ロゴ

Scoot からの回答

Hi,

Thank you for your review.

Could you please email me direct to emma.stainthorpe@web.com with more details of your complaint and I will try get this resolved asap?

Thanks,

Emma.

5つ星のうち5の評価

yorkshire hair replacement clinic ltd

i have been using the clinic for over 6 months and i have been so chuffed with my result - im glad i found this place as it has helped me so much when others in the profession could never give me answers and basicaly justtold me to live with it but these have been so helpful and are such lovely people - CD 2017

2017年5月25日
自発的なレビュー
5つ星のうち1の評価

DO NOT USE - Do your home work and you will see why.

DO NOT USE
Took out submit trackz and the moment my payment was made no a link to create an account and no password. Call back and excuse "Oh our system is down , I'll call you back with a password" Yep you guessed it no password.

Even tried to sell me more addons before my problems had been resolved. I have since studied who the post to and no suprise that the 500+ classifieds are ones you have never heard of and as for the ones you have well they don't post to those except their own!

Totally useless and bogus

This system will not help with ranking one jot.

I feel foolish about ever using them :-(

2017年5月3日
自発的なレビュー
Scoot ロゴ

Scoot からの回答

Hi,

Thank you for your comments.

We do appreciate all feedback, good or bad and use this information to continually evaluate and improve our systems, processes and customer interactions.

We are sorry to hear you are not happy with your SubmitTrackz service from Web.com - we would really love to make this work for you!

If you feel you want to cancel please get in touch with our Customer Services department on customersupport@scoot.co.uk or 0800 160 1611. We can open a case and see what we can do to aim to get you some more business and boost your SEO.

Thanks,

Emma.

5つ星のうち1の評価

Keep well away from buying anything from this "so called" company

I had issues calling our company for advertising with themselves and claiming to be recognised as a authority and recognised by Google I was informed by the lady on the phone. I asked her Did Google ask you to phone us ? No she replied well why say Google are your partners in advertising?

Its a SCAM keep well away! As a business user we will not entertain phone calls like this and suspect any company like this cold calling you is up to no good.

2017年4月27日
自発的なレビュー
Scoot ロゴ

Scoot からの回答

Hi David,

We are sorry to hear you have had a negative experience with Scoot.

I can confirm we are certified Google Premier Partners - that is not a scam.

Could you please email me direct at emma.stainthorpe@web.com with your business name and phone number and I will get your details removed from our database immediately and ensure you do not receive any more calls.

Apologies again.

Thanks,

Emma.

5つ星のうち1の評価

Paid for listing displayed as regular. No reply from Scoot.

After they had pested me with tonnes of sales calls I finally went for a paid for listing. Waste of money. I had no single enquiry from scoot or any of their network websites. At some point I noticed that my paid for listing looked the same as regular listings (no videos, links etc) and I reported the issue. They completely ignored it on multiple occassions and I have not had a reply. Instead I kept getting calls pesting me to renew my listing even though I was telling them that they didn't give me what I paid for in the first place. I'd like a refund but they don't reply at all!

2016年12月11日
自発的なレビュー
Scoot ロゴ

Scoot からの回答

Hi Michal,

We are sorry you have had a negative experience with Scoot.

Please email me directly with your business name to marketingteamuk@web.com and I can check what type of listing you have.

I can also remove your details from our database and ensure you aren't called again.

Kind Regards,

Emma.

5つ星のうち1の評価

Absolute waste of money - Believe the reviews

I have never felt the need to publish a review about any site or company in the past but the way this company takes you money and gives you almost nothing back is not far short of criminal. Signed our company up to the Priority listing package earlier in the year which gets you listed with the Sun/Mirror/Independent listing pages. Looking through our analytics for the last 6 months we had one click through to our website from the Sun directory and that was me checking it actually worked. I can't see any from the others and less than 20 from Scoot itself. Obviously we won't be renewing despite the relentless hounding from their sales team.

2016年11月21日
自発的なレビュー
Scoot ロゴ

Scoot からの回答

Hi Joe,

Thank you for your comments.

We do appreciate all feedback, good or bad and use this information to continually evaluate and improve our systems, processes and customer interactions.

We are sorry to hear you have not received any customers from your advertising with us.

If you feel you want to cancel please get in touch with our Customer Services department on customersupport@scoot.co.uk or 0800 160 1611. We can open a case and see what we can do to aim to get you some more business.

Thanks,

Emma.

5つ星のうち1の評価

Wish i hadn't signed up for free listing

I made the mistake of signing up for the free listing (my webhost suggested this would be useful - I can only assume they are on the make). Since then I have been plagued with calls from their number. Half the time I pick up the receiver and the line goes dead. When I do get a person on the end of the phone, they swear blind that they are not calling to market anything, but just as a courtesy to discuss my listing & website (as if!). After I had done a reverse look up when I had five calls in the space of a couple of hours (all disconnected) I realised that bombarding people with calls is their modus operandi. If they call now (they'll usually say they are calling from web.com) I just cut them off at the outset. Last week I got told I was rude because I said I was interested before the caller got into her spiel - I pointed out in no uncertain terms that persistently calling me at my home was rude and annoying. I told her I would NEVER pay them for anything as I had seen so many adverse comments on the internet and I asked her to ensure that no-one called me again. Guess what? They don't understand the simple word 'no', never mind that really complicated phrase "I am not interested". I emailed them about a week ago to find out how I could de-list my business - they haven't bothered to respond. Today I had an email telling me business couldn't be found because the phone number was incorrect on my listing. It isn't which they should surely have known since the email arrived about ten minutes after they had called using the same number!!!

Just avoid even taking a free listing from these muppets.

2016年11月2日
自発的なレビュー
Scoot ロゴ

Scoot からの回答

Hi Marian,

We are sorry you have had a negative experience with our sales agents.

Please email me directly with your business name to marketingteamuk@web.com and the date the call was made to you.

I would be interested to call listen and investigate this.

I can also remove your details from our database and ensure you are't called again.

Apologies again - have a great weekend!

Kind Regards,

Emma.

5つ星のうち4の評価

A good place to find local businesses

Easily accessible and very complete!

2016年10月11日
自発的なレビュー
Scoot ロゴ

Scoot からの回答

Hi,

Thank you for your comments.

We do appreciate all feedback, good or bad and use this information to continually evaluate and improve our systems, processes and customer interactions.

we're happy to hear you were satisfied with your service.

If you have any questions or queries our services don't hesitate to get in touch.

Kind Regards,

Tom

5つ星のうち1の評価

Rude sales person

Called to review our listings and explained that our MD would not be the best person to speak to and I would be happy to see if I could help. Asked if I could authorise payments and I explained we would not be paying for anything so she asked if I did marketing and I said no but I did Business Development and she hung up on me!! Very unprofessional and rude!

2016年9月13日
自発的なレビュー
Scoot ロゴ

Scoot からの回答

Hi Linda,

We are sorry you have had a negative experience with one of our sales agents.

Please email me directly with your business name to marketingteamuk@web.com and the date the call was made to you.

I would be interested to call listen and investigate this.

Kind Regards,

Emma.

5つ星のうち1の評価

Don't do it, Don't do it, Don't do it!

I won't bore you with the details but will offer some bullet points:
- You really are dealing with an unprofessional organisation.
- Some of the items in my package were not delivered and still cannot be.
- Log a support call and you will be ignored (multiple times).
- Send an email and you will be ignored (multiple times).
- I went against my own better judgement in dealing with this lot.
- All the previous reviewers are correct so don't waste your time and money testing it out for yourself - we've wasted our time and money so take advantage of this.
- 1* is too much for these.
- A guy had the nerve to try and upsell submittrackz and when i said i wanted my issues fixed first, he just proceeded down his calling script.

Now im refused a refund which was requested within 14 days (even though they have cancelled a second payment). They now have a customer who does not want to do business with them and in their eyes they may as well take my money anyway since i won't be a repeat customer.

What usually happens now is that a person called Emma will post a stock response which includes the line:
"We do appreciate all feedback, good or bad and use this information to continually evaluate and improve our systems, processes and customer interactions."

I can see this line being used in 2015. Clearly they do not improve their systems, processes and customer interactions as we are two years down the line.

Find a drain and throw your money down there. AVOID.
-------------------------------------------
UPDATE: Response by Emma below is typical of how they operate. They are really sorry and they have apparently met me half way (meaning tell lies, provide rubbish service, ignore requests and then say meet you half way as a token gesture!) My guess is that they have paid out the commission to their lying salesperson and don't want to cover it knowing i will not be a repeat customer.

2016年8月23日
自発的なレビュー
Scoot ロゴ

Scoot からの回答

Hi Richard,

I have looked into your complaint and believe our Head of Customer Support has been dealing with your case accordingly.

You have been given a 6 slide National Banner and National Listings on our network of directories which was what you purchased.

We have tried to meet you half way and cancelled half of the payment for any inconvenience caused.

We are really very sorry to hear about your experience and regret that we did not live up to your expectations.

Kind Regards,

Emma.

5つ星のうち1の評価

Wow!!

How lucky am I! I had a call from this company via a freebie web check which picked up a few issues that my web guy can fix. I was on the phone over an hour telling me how good they were. I said I needed my web guy to verify a few things and he pointed me to these reviews. I have just had a lucky escape! Adam rang me today and talked the reviews down but I can honestly believe every one. From the other side and not needing to cancel an order it is not surprising to see all the apology replies are short and sweet to show a little recompense but probably result in the same lost time following up, recovering or cancelling an order. It's a minefield out there of companies promising the earth and failing to deliver. All I can say is be careful and get a second opinion. Incidentally a third phone call is pending, the hard sell continues!

2016年8月23日
自発的なレビュー
Scoot ロゴ

Scoot からの回答

Hi Graham,

I'm sorry to hear you have had a bad experience with us.

We do serve over 3.3 million small business customers, most of them successfully, and have been in the business for over 17 years. We hope you'll reconsider giving us try!

If you would like me to remove your phone number from our database so you do not receive anymore phone calls please email me directly on marketingteamuk@web.com.

Thanks,
Emma

5つ星のうち1の評価

Never Again Scoot

I was cold called by them after I had submitted my new business on their page for a free listing. The sales girl was offering me one of their services called "Submit Trackz" which basically means they submit your business to 525 directories with backlinks for £80.00 and then £20.00 per month to manage.

They told me that my listings would all be the premium type i.e. the ones you pay for (more prominent position designed to stand out more etc.) because apparently Scoot have agreed a deal with the directories that they use. This sounded too good to be true so I tested it by asking whether my listing would appear like one of my competitors who had paid for a premium listing on 192.com and was confidently told "YES" I checked again with her and then again and was told it would absolutely be a premium listing not only on 192.com but all the other directories as well. This was the only reason I was signing up and explained that to her. Of course when the listings started to appear they were all the free type which I could have submitted for myself.

Although they did eventually agree to give me my money back they were not in the slightest bit concerned about how this service was sold to me and how one of their sales staff could lie so blatantly to win an order.

I did manage to get my money back but it took nearly three weeks and a lot of messing around phoning being on hold etc.

And now to add insult to injury I have lots of directory listings for my business that have been submitted inaccurately and as they were submitted by scoot I have no editorial control over them, so I am having to call each directory individually to reclaim my business listing before I can resubmit it for myself.

NEVER AGAIN SCOOT - PLEASE DO NOT USE THIS BUNCH OF AMATEURS

2016年8月18日
自発的なレビュー
Scoot ロゴ

Scoot からの回答

Hi Joe,

Thank you for your comments.

We do appreciate all feedback, good or bad and use this information to continually evaluate and improve our systems, processes and customer interactions.

You are correct in what you are saying - the product SubmitTrackz is a listings management tool which submits your business listing to 525 online directories. To confirm, they are the free listing type. The product is excellent for getting your NAP (name, address and phone number) listed consistently across the Web - which in time will help with SEO.

If it was communicated to that that you would be getting the paid listings we apologise for this and ensure the product will be retrained out to that staff member.

Kind Regards,
Emma.

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。

他の種類のレビューについての詳細はこちらをご一読ください。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します

詳細情報