レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Very helpful and supportive to help me edit my listing and clear duplicates. Scoot support team email replies are not fast like lightning but they will come back to you with proper solutions, and in m... もっと見る

5つ星のうち1の評価

Pushy sales tactics Our IT team looked into what they do for us for the money and appeared to be very little! They rang continuously for weeks still trying to persuade us to renew despite us trying... もっと見る

企業が回答しました

5つ星のうち5の評価

The presentation was of an excellent standard and very practical. Questions were answered in a clear way to help us all understand the practicalities offered and how we personally could benefit. Jus... もっと見る

5つ星のうち3の評価

hi i know we have coverage with scoot , for a long time , but service and contact are only when payment needed , every time i speak to some one the number of towns or key words reduces from our orig... もっと見る

企業が回答しました

企業情報

  1. オンライン マーケティング代理店

さまざまな外部ソースから提供された情報

Scoot is a leading online business directory with information about more than 2 million suppliers of products and services in the UK. See names, addresses, telephone numbers, websites links, facilities, photos, special offers and even videos. Owned and operated by Enable Media Ltd.


連絡先

3.3

まあまあ

TrustScore 5段階評価の3.5

105件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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この企業のTrustpilot 利用方法

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3.3

すべてのレビュー

(105)

過去12か月のレビュー数: 1

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

Dont even go there

Not seen any improvement if traffic over the past 2 years.
When Adam from Scoot called me today for me to renew my contract, and because I said I was putting my money into google ads and was not going to renew my Scoot advert, he rudely and abruptly hung up on me.
I guess becaus wasn't getting his juicey commission and spat his dummy out.
Well im saving £1200 + vat

2016年8月18日
自発的なレビュー
Scoot ロゴ

Scoot からの回答

Hi Philip,

Thank you for your comments.

We do appreciate all feedback, good or bad and use this information to continually evaluate and improve our systems, processes and customer interactions.

We are sorry to hear you had a negative experience with one of our sales agents this morning. We will call listen and investigate this.

Kind Regards,
Emma.

5つ星のうち1の評価

Is Scoot any good? Let me sum it up for you

In one word No! in two word Really Bad!!!
Not good for anything would be the better definition. I've read the reviews and still made an order. Why? Because non of the reviews actually gave me the answer that I was looking for but I'll give it to you now.

I saw many people complain about the price, the customer service, not getting any calls from their listings etc. But believe it or not still didn't gave me enough to avoid the service. Why? Because what I was after is their links for seo and that's the story:

I've had a call from one of their colleagues and after knocking the price down from very high £££ to a reasonable ££ I've been given 5 links from all of their directories to my website which basically suppose to be very good for seo (5 links from top listings sounds like a good deal) well... not at all. Actually, the moment I've had this links my website dropped 3 pages (yes not 3 positions but 3 pages!!) down in google search results.
Removing those listings my page went back up to where it was before.

So if you'd like to pay a lot of £££ for getting no calls from priority listings as people mentioned here before and also your website to drop dramatically in search results that a good option. But if you're looking it to help seo do yourself a favour and simply avoid!

Thank you scoot for making me pay for this mistake! Won't happen again.

2016年8月8日
自発的なレビュー
Scoot ロゴ

Scoot からの回答

Hi Mark,

Thank you for your comments.

We do appreciate all feedback, good or bad and use this information to continually evaluate and improve our systems, processes and customer interactions.

We are sorry to hear your page dropped in rankings and would like to investigate this.

Please get in touch with our Customer Services department on customersupport@scoot.co.uk or 0800 160 1611. We can open a case and see what we can do to help.

Kind Regards,
Emma.

5つ星のうち1の評価

bad mannered staff, broken promises, dodge stats

took out a yearly plan with scoot, never got any leads, or any calls was meant to be covering a large area and links to local newspaper websites, got a call for renewal i told them the above they said i was on the local newspaper so looked it up i was but looked up one powered by scoot about 12 miles away and wasn't listed on it at all he asked what i was looking up when i was searching the only reason for this would be so he could get that to go live before i had a chance to look on the site, sadly i feel the rudeness of saying what do i expect for what i paid attitude didn't put much trust in me and leaded me to place a review on here. I WILL NEVER US YOU AGAIN....

2016年8月2日
自発的なレビュー
Scoot ロゴ

Scoot からの回答

Hi Luke,

Thank you for your comments.

We do appreciate all feedback, good or bad and use this information to continually evaluate and improve our systems, processes and customer interactions.

We are sorry to hear you have not received any customers from your advertising with us.

If you feel you want to cancel please get in touch with our Customer Services department on customersupport@scoot.co.uk or 0800 160 1611. We can open a case and see what we can do to aim to get you some more business.

Kind Regards,
Emma.

5つ星のうち2の評価

NO CALL, NO EMAIL, NO ANSWER.....

So it would appear that no one is available to take my call at the moment because every staff member is on here replying to the shocking reviews! If any of the Scoot staff read this i would really appreciate it if someone could update my listing ASAP as your website is that bad it wont let me submit my changes. Sadly for SEO i have no option but to contact you and change the outdated details.

2016年7月28日
自発的なレビュー
Scoot ロゴ

Scoot からの回答

Hi Ben,

Thank you for your review.

Huge apologies no one has picked up the phone to you. Please email marketingteamuk@web.com and I will get a member of the Customer Service Team to call you immediately to go through your listing.

Apologies again,

Emma.

5つ星のうち1の評価

Do not trust what they are saying!

Another Worst experience with this company.
They never tell the truth.
They are just searching for the money I guess.
I wanted to get them stop providing service as it worth paying nothing.
However, they never contact us back even i left several emails even I called them several times.
Recommend being far away from this spammy company.

2016年7月18日
自発的なレビュー
Scoot ロゴ

Scoot からの回答

Hi Chang Lee,

Thank you for your comments.

We do appreciate all feedback, good or bad and use this information to continually evaluate and improve our systems, processes and customer interactions.

We are sorry to hear you have not received any customers from your advertising with us.

If you feel you still want to cancel please get in touch with our Customer Services department on customersupport@scoot.co.uk or 0800 160 1611 and we can open a case and see what we can do.

Kind Regards,
Emma.

5つ星のうち1の評価

Paid Premier site and SEO optimisation

I paid this company over £500.00 pounds on the promise of a prominent position on the search engines and entry onto major search directories.

After 2 months we have received no enquires from their site and the other work they did I could have done myself for free. I would avoid this company like the plague.

2016年6月23日
自発的なレビュー
Scoot ロゴ

Scoot からの回答

Hi Stuart,

Thank you for your comments.

We do appreciate all feedback, good or bad and use this information to continually evaluate and improve our systems, processes and customer interactions.

This sounds like you purchased our SubmitTrackz product. This product does submit your business details to hundreds of online directories. We are sorry to hear you have not received any customers from your advertising with us. Getting ranked high on Google does take time and they is unfortunately know quick fix. Although being listed on many online directories will help our rankings, we cannot guarantee top positions.

If you feel you still want to cancel or have been mis-sold to please get in touch with our Customer Services department on customersupport@scoot.co.uk or 0800 160 1611 and we can open a case and see what we can do.

Kind Regards,
Emma.

5つ星のうち1の評価

Too late for me but save your money

When they are selling you something, 'the world is your oyster'; loads of promises. A few weeks down the road; loads of excuses. Would that we £200 or £600 per annum, their services are NO GOOD. Their advertising doesn't do anything for your business. Maybe they are one of the biggest waste of money around.

2016年6月20日
自発的なレビュー
Scoot ロゴ

Scoot からの回答

Hi Alfredo,

Thank you for your comments.

We do appreciate all feedback, good or bad and use this information to continually evaluate and improve our systems, processes and customer interactions.

We are sorry to hear you have not received any customers from your advertising with us.

If you feel you want to cancel please get in touch with our Customer Services department on customersupport@scoot.co.uk or 0800 160 1611. We can open a case and see what we can do to aim to get you some more business.

Kind Regards,
Emma.

5つ星のうち1の評価

rip off

Please avoid this company as you can see by their reviews they are only after your money, you will not get anything in return!!!!!!!

2016年6月7日
自発的なレビュー
Scoot ロゴ

Scoot からの回答

Hi Mark,

Thank you for your comments.

We do appreciate all feedback, good or bad and use this information to continually evaluate and improve our systems, processes and customer interactions.

We are sorry to hear you have had a bad experience with Scoot.

If you feel you want to cancel please get in touch with our Customer Services department on customersupport@scoot.co.uk or 0800 160 1611. We can open a case and see what we can do to aim to get you some more business.

Kind Regards,
Emma.

5つ星のうち1の評価

Mis-Selling Website

They promised a custom made website, I ended up having a cheap standard template I can't even change.
I am trying to cancel everything, they either don't answer the phone or the "system is down".
Strange it never happens when you ring the sales line!

Don't waste your money.

2016年5月27日
自発的なレビュー
Scoot ロゴ

Scoot からの回答

Hi Massimo,

Thank you for your comments.

We do appreciate all feedback, good or bad and use this information to continually evaluate and improve our systems, processes and customer interactions.

We are sorry to hear you have had a bad experience with Scoot and do not feel your website was up to standard.

If you feel you still want to cancel please get in touch with our Customer Services department on customersupport@scoot.co.uk or 0800 160 1611 and we can give you an update on your cancellation.

Kind Regards,
Emma.

5つ星のうち1の評価

Which company are you?

This is a copy of the review we have posted for web.com. The reason for posting should become apparent.
Having searched for a reliable web development, SEO and PPC company Scoot contacted us. However, as development began we became aware that we were dealing with web.com.
Putting aside the unauthorised withdrawal of a significant amount of money from our company accounts, thankfully we spotted this in time and claimed the money back under the DD Scheme.
Web.com via Scoot promised a website which was, SEO and PPC compliant. Everything was fine until their PPC area manager requested additional pages for a PPC campaign.
They copied and pasted the pages from our old website, formatting and fonts were totally different. As an aesthetic, company presentation is paramount!
Simple instructions were ignored or just not read.
We got a call from our PPC Manager informing us that he had resigned the company due to a catalogue errors, not just with our company. but also others.
We are currently pursuing a full refund of payments made via our bank.
A customer services manager did contact us to discuss a refund. However when we explained we wished to have a FULL refund as the website they were promoting was not our URL or had been signed off by us the Manager said she would have to phone back. A week later and still no callback, honestly we were not expecting them too.

2016年5月20日
自発的なレビュー
Scoot ロゴ

Scoot からの回答

Hi,

Thank you for your comments.

We do appreciate all feedback, good or bad and use this information to continually evaluate and improve our systems, processes and customer interactions.

We are sorry to hear you have had a bad experience with Scoot & Web.com and do not feel your website was up to standard.

Just to clarify Scoot is now owned by Web.com.

After looking into your case I believe you have now been refunded. If this is not the case please get in touch with our Customer Services department on customersupport@scoot.co.uk or 0800 160 1611.

Kind Regards,
Emma.

5つ星のうち1の評価

This company shouldn't exist

Scoot is a disappointment of a company. They never provided the services they said they would provide. Their customer service is horrible. They cut the phone on me several times and refuse to pick up. Please don't waste your money and most importantly time with this disgrace of a company.

2016年5月11日
自発的なレビュー
Scoot ロゴ

Scoot からの回答

Hi Charles,

Thank you for your comments.

We do appreciate all feedback, good or bad and use this information to continually evaluate and improve our systems, processes and customer interactions.

We are sorry to hear you have had a bad experience with Scoot.

If you feel you would like to discuss your service with us please get in touch with our Customer Services department on customersupport@scoot.co.uk or 0800 160 1611 and we can review what you are not happy with.

Kind Regards,
Emma.

5つ星のうち1の評価

Rude harassing sales staff

I received a call this morning and the girl that called me had was clearly trying to get my details. I refused as didn't want them advertised and her attitude changed completely! She was rude, confrontational. I ended up supplying one word answers and told her I wasn't interested. Sort your sales process out!!! Not the way to get new businesses on board in this day and age

2016年5月9日
自発的なレビュー
Scoot ロゴ

Scoot からの回答

Hi Mark,

Thank you for your comments.

We do appreciate all feedback, good or bad and use this information to continually evaluate and improve our systems, processes and customer interactions.

We are sorry to hear you have had a bad experience with Scoot.

Please get in touch with our Customer Services department on customersupport@scoot.co.uk or 0800 160 1611 and we listen to the call and investigate further. We can also take your details off our database so you are not contacted again.

Kind Regards,
Emma.

5つ星のうち1の評価

Delivery / Refund

I requested and paid for 1 item at the beginning of DEC 2016 which never arrived. I requested an delivery of refund and was offered ScootDollars. No good to me, was promised cash refund to nominated account. Bank details were provided and still no refund. They have however once again offered me ScootDollars. I on't trust that anything that I purchase from this mob will arrive so ScootDollars are useless to me. 27 email exchanges and this matter is still un-resolved. 02/12/2015 to 07/04/2016.

DO NOT DEAL WITH THIS COMPANY if you want service.

2016年4月7日
自発的なレビュー
Scoot ロゴ

Scoot からの回答

Hi,

Thank you for your comments. We appreciate all feedback, good or bad and use this information to continually evaluate and improve our systems, processes and customer interactions. We are sorry to hear you have not received any customers from your advertising with us and have had a negative experience with Scoot.

Please email customersupport@scoot.co.uk with your contact details and our Customer Services Manager will contact you immediately and see what we can do about your complaint.

Kind Regards, Executive Support

5つ星のうち1の評価

Obnoxious staff, don't listen, don't answer questions, terrible service

I finally cancelled my direct debit a few days ago, got a call from a charmless 'lady' who essentially put the blame on me for the fact I got zero traffic from them having forked out £40 a month for the last 7 months. Oh, we don't send traffic reports, oh we don't do traffic forecasts. Guess what, it's because you don't generate any traffic and nobody uses your site.

May be of use of use to a bricks and mortar business but Scoot is obsolete in the current digital age.

I asked them repeatedly to send me traffic forecasts for the category my business was featured in ... nothing.

Really poor all round.

2016年4月5日
自発的なレビュー
Scoot ロゴ

Scoot からの回答

Hi,

Thank you for your comments. We appreciate all feedback, good or bad and use this information to continually evaluate and improve our systems, processes and customer interactions. We are sorry to hear you have not received any customers from your advertising with us and have had a negative experience with Scoot.

Please email customersupport@scoot.co.uk with your contact details and our Customer Services Manager will contact you immediately and see what we can do about your complaint.

Kind Regards,

Executive Support

5つ星のうち1の評価

Paid listing was just a waste of money!

Paid for a featured listing and not even one click came from it as I see in Google Analytics. When the girl was doing sale, she was annoying as hell and shouting like a goat.

If you are in business and you believe you are smart enough to make money, you shouldn't believe these guys.

2016年4月1日
自発的なレビュー
Scoot ロゴ

Scoot からの回答

Hi,

Thank you for your comments. We appreciate all feedback, good or bad and use this information to continually evaluate and improve our systems, processes and customer interactions.

We are sorry to hear you have not received any customers from your advertising with us and have had a negative experience with Scoot.

Please email customersupport@scoot.co.uk with your contact details and our Customer Services Manager will contact you immediately and see what we can do about your complaint.

Kind Regards, Executive Support

5つ星のうち1の評価

Scammed so beware. For everyones information the DIrect Debit came from Enable Media Ltd

This is my experience. Unfortunately, only noticing afer a few months of a direct debit going out to Enable Media LTD, we decided to investigate, only to find out that it was Scoot, and after asking around, apparently they cold called and spoke to the first member of staff who answered. They asked the staff to confirm and update our company listing as its out of date, of course the staff gave them our information. In another seperate call, they phoned and asked another member of staff for our bank details (under the false pretence of needing our bank details to make a payment). Never once was there any agreement to advertise (for money) or anything signed, and of course for a contract to be valid, it needs to be made with an authorised signatury of our bank or a director of the company, otherwise it's called stealing in my book. No doubt they hope businesses don't notice the direct debit going out in the myriad of direct debits companies have nowadays. Sorry Scoot but I caught you out and there is a thing called the direct debit guarantee and another thing called review websites. I don't usually post reviews but I am so annoyed and wish to warn others of what happened to me, so I opened the trust pilot account just to warn others. Thanks. Don

2016年2月11日
自発的なレビュー
Scoot ロゴ

Scoot からの回答

Hi Don,

Thank you for your comments. We do appreciate all feedback, good or bad and use this information to continually evaluate and improve our systems, processes and customer interactions.

Enable Media Ltd is indeed Scoot and this is where our invoices are sent from.

From time to time our sales agents do call our customers to update their information on The Scoot Directory if it is out of date. This is a free directory listing and you are under no obligation to give over your bank details and upgrade your listing to a Priority Listing which incurs a monthly fee.

If you feel you have been mis-sold please get in touch with our Customer Services department on customersupport@scoot.co.uk or 0800 160 1611 and we can open a case and see if we can help you cancel.

Kind Regards,

Executive Support

5つ星のうち1の評価

Terrible

I have never made an account or posted a review about a company before, but the dreadful service and product I have received has made me go out of my way to warn others to stay clear of this company.

Firstly, one of the two websites I was paying for was mis-sold as I was told they could provide a functionality that can not be provided (after paying the upfront payment). Scoot claimed I would be receiving a refund for this however nothing has been issued as of yet after the first consultation and confirmation that a member of the team would be calling me back about the refund and to update me on the website status I did not hear anything for 2 days. I then called back numerous times and was finally answered, the woman explained I would be called back at a later time (the call was not made) and then again when I called back (again the call was not made). I called back once more and a manager took over the case, explaining I would receive an email to confirm my refund on Friday as well as a phone call to update me on the website status (No email or phone call was received).

On the Saturday I did receive an email saying my website is now finished... and what a load of s*** the website turned out to be. Terribly made, the content looked like it was written by a 4 year old. The person did not listen to me when I was telling them about my company as they have therefore written incorrect information.

Scoot - If you are reading this, don't ask me 'if you're complaint is still not resolve to get in touch'. Believe me, I will be getting in touch the moment your phone lines open on Monday and if I don't have full confirmation of a full refund I will be taking the matter up with the ASA.

2016年2月7日
自発的なレビュー
Scoot ロゴ

Scoot からの回答

Hi Harry,

Thank you for your comments. We do appreciate all feedback, good or bad and use this information to continually evaluate and improve our systems, processes and customer interactions.

We apologise your refund has taken long than expected.

Please contact our Customer Services department on customersupport@scoot.co.uk or 0800 160 1611 and we can give you a full update on your case.


Kind Regards,
Executive Support

5つ星のうち1の評価

Unacceptable

Taken my money I am just starting up a business and you have robbed me this is criminal I want my money back!!! This will be sent to trading standards!!! I should have read the warnings!!!! BEWARE EVERYONE!!!! Watch out for Stacey!!!

2016年1月29日
自発的なレビュー
Scoot ロゴ

Scoot からの回答

Hi Tim,

Thank you for your feedback.

Please contact our Customer Services department on customersupport@scoot.co.uk or 0800 160 1611 and we can open a case and see if we can refund you.

Kind Regards,
Executive Support

5つ星のうち1の評価

Unbelievably bad service, absolute waste of £300

I can't put no star rating otherwise I would have. I paid for a listing, following a load of business this and seo that, guaranteed this and provide that. Well I'm unbelievably dissatisfied. Poor service, I urge everybody to steer well clear of this company, and for heavens sake DO NOT GIVE THEM YOUR MONEY.

EVERYBODY THAT'S LEFT A REVIEW PLEASE CONTACT ME VIA MY WEBSITE FUNTIME SPA HIRE WE WILL PURSUE THIS THROUGH ALL AVENUES TO GET THIS COMPANY LOOKED INTO AND FINED, WE CAN COMPILE ALL OF OUR INFORMATION AND GET AT LEAST OUR MONEY BACK.

2016年1月12日
自発的なレビュー
Scoot ロゴ

Scoot からの回答

Hi Daniel,

Thank you for your feedback. We are sorry you have had a negative experience with Scoot.

I believe our Customer Services Manager has contacted you in order to resolve this. She has expressed she is here to help you for the duration of your advertising.

If you believe your complaint needs looking into further please email us at customersupport@scoot.co.uk

We hope that with your extra banner ads you see some return for investment.

Kind Regards,
Executive Support

5つ星のうち1の評価

DREADFUL! AVOID !!

If it were possible to award no stars, I would. EXTREMELY disappointed. When I initially made contact and was very specific with my ideas, I was assured this was no problem. Money was duly paid. Unbeknown to me, the web design process was then passed to web.com in USA
The website designed was atrocious and despite providing the specific text I needed, this was altered or omitted. EVERY email was ignored and a genetic reply received. It was not possible to log on and make changes myself.
scoot finally admitted what I wanted was beyond their capabilities and I should not have been sold the package... However they have since failed to refund the design package fee and had the audacity to charge a hosting fee although they were hosting nothing. Every email to Scoot is ignored, no phone call ever returned and predictably, the full refund we'd been assured of failed to materialise. Scoot customer service is a DISGRACE and non existent

2016年1月6日
自発的なレビュー
Scoot ロゴ

Scoot からの回答

Hi Dianne,

Thank you for your review. We appreciate all feedback, good or bad and use this information to continually evaluate and improve our systems, processes and customer interactions.

We apologise you weren't happy with your website and haven't had a positive experience with Scoot.

If you feel your complaint it still unresolved please email us with your contact details and someone will be in touch immediately to see what can be done.

Kind Regards,
Executive Support

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