The guarantee was honoured and we received a brand new frying pan. The pan was still non stick, however the base was wobbly. When we bought an induction hob it was no good. Thanks - we thoroughly rec... もっと見る
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レビュアーのコメントを見てみましょう
I initially had problems with my Scoville pans, as food kept sticking despite following the care instructions. I contacted Scoville by email, and they responded promptly and replaced the pans with a b... もっと見る
We love our Eaziglide pan set and unfortunately there was some degradation to the pans over the last seven years. My email was responded to within 24 hours and a new set will be here within the week u... もっと見る
企業が回答しました
The manufacturer avoids labelling its products as PFAS-free. It means they may (and likely do) contain fluorinated 'forever' chemicals, like Teflon, which is still commonly used in cheaper cookwar... もっと見る
企業が回答しました
企業情報
当該企業による記述
At Scoville, we're all about making cooking in the kitchen a breeze. Our range of innovative non-stick products includes frying pans, saucepans, grill pans, baking trays, and more, all expertly crafted to meet your cooking needs. Designed in Great Britain. If you're an existing customer with a question about any of our products, please reach out via email, and our team will be happy to help.
連絡先
Whiteacres, LE8 6BB, Leicester, 英国
- reception@imperialgb.com
- www.scoville.me
3.8
ほぼ満足
1139件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 62％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great Customer Service
I was really pleased with the customer service. I bought a 5 knife set from Asda and the black anti stick section was coming off. I contacted Asda who were useless and couldn’t care less about customer service. I emailed Scoville and they are sending me some new knifes.
Thank you
2026年5月20日
自発的なレビュー
Scoville からの回答
Hi,
Thank you for your 5-star review.
We’re really pleased to hear our customer service team was able to help and arrange a replacement set for you. We’re sorry to hear about the issue you experienced, but glad we could resolve it for you directly.
Thank you for choosing Scoville.
Best regards,
The Scoville Team
Neverstick is a great name
When they say 'non-stick' that is exactly what they are. After 3 months the wok I bought looks brand new and it has been used very frequently. 10/10
2026年5月18日
自発的なレビュー
Scoville からの回答
Hi David,
We really appreciate your feedback!
We’re delighted to hear your wok is performing so well and continues to look like new, even with frequent use after 3 months. It’s great to know you’re so pleased with its non-stick performance.
Thank you for choosing Scoville.
Best regards,
The Scoville Team
Speedy and more than satisfactory…
Speedy and more than satisfactory resolution. Done and dusted in less than 1 hour. I cannot fault your customer service. Absolutely brilliant and way more than I honestly expected. Very well done you lot.
2026年5月11日
自発的なレビュー
Scoville からの回答
Hi Martin,
Thank you for your fantastic feedback!
We’re delighted to hear your issue was resolved quickly and that our customer service exceeded your expectations. It’s great to know we were able to provide such a positive experience for you.
Thank you for choosing Scoville.
Best regards,
The Scoville Team
customer service
2026年5月6日
自発的なレビュー
Scoville からの回答
Hi,
Thank you for your 5 star review. It’s great to hear that our customer service team impressed you.
Thank you for choosing Scoville.
Best regards,
The Scoville Team
I had a query about a new pan that I…
I had a query about a new pan that I bought so wrote to Scoville and they were very good. Answered my initial email, gave me instructions on what was needed and sorted it all for me: no quibble.
Thank you for good after service.
2026年5月5日
自発的なレビュー
Scoville からの回答
Hi Andrew,
Thank you for your feedback!
We’re pleased to hear our customer service team was able to help and resolve your query quickly and efficiently.
Thank you for choosing Scoville.
Best regards,
The Scoville Team
Oven proof dish cracked and was…
Oven proof dish cracked and was replaced within days, no quibble. Excellent service.
2026年4月24日
Scoville からの回答
Hi Maria,
Thank you for your feedback!
We’re delighted to hear that you’ve had a positive experience with our customer service team, and that your oven proof dish was replaced quickly and without any hassle.
Thank you for choosing Scoville.
Best regards,
The Scoville Team
I'd had problems with my saucepans
I'd had problems with my saucepans. Contacted customer service and dealt with Victoria i was treated with respect and a valued customer
2026年4月17日
自発的なレビュー
Scoville からの回答
Hi Hazel,
Thank you for your feedback!
We’re really pleased to hear that our customer service team, and Victoria in particular, were able to assist you and make you feel valued. We will be sure to pass these kind words on to Victoria.
Thank you for choosing Scoville.
Best regards,
The Scoville Team
Scoville からの回答
Hi Janet,
Thank you for your feedback!
We’re delighted to hear that you found our team very helpful and true to their word. It’s great to know we delivered on our promise and met your expectations.
Thank you for choosing Scoville.
Best regards,
The Scoville Team
Scoville からの回答
Hi Mrs Chaplin,
Thank you for your feedback!
We’re delighted to hear that you’ve had a positive experience with our customer service team and delivery times.
Thank you for choosing Scoville.
Best regards
The Scoville Team
Best customer service
I bought a 5x non stick from Asda, it was good until I tried to wash it in the dishwasher (it stated dishwasher safe) and it became sticky then. But Scoville loved to replace another one for me in no fussy. Good customer service and good quality for its price.
2026年4月24日
Scoville からの回答
Hi Susanna,
Thank you for your feedback!
We’re really pleased to hear about your positive experience with our customer service team. We're sorry to hear about the issue you experienced, but we’re glad we were able to resolve this for you quickly with a replacement.
We really appreciate your kind words about our service and product quality.
Best regards,
The Scoville Team
Very very very poor
Very very very poor, product, can't say anything moor as apparently describing the poorness of this product is "hate speech" so I guess trust pilot isn't very honest or trustworthy these days either.
2026年4月29日
自発的なレビュー
Thank you for replacing my saucepan…
Thank you for replacing my saucepan which has deteriorated - shows the lifetime guarantee works!
2026年4月30日
自発的なレビュー
Scoville からの回答
Hi Jane,
Thank you for your feedback!
We’re glad we were able to replace your saucepan and that you’re happy with the outcome. It’s great to hear that the lifetime guarantee has given you confidence in our service.
We really appreciate you taking the time to share your experience.
Best regards,
The Scoville Team
Brilliant service from Victoria in customer service
I had an issue with a Scoville baking tray and emailed support. Victoria was very helpful, going above and beyond and arranged a replacement to be sent quickly. Great service!
2026年4月22日
自発的なレビュー
Scoville からの回答
Hi Lee,
Thank you for your feedback!
We’re delighted to hear about your positive experience with Victoria and that she was able to assist you quickly and effectively with your baking tray replacement.
We will be sure to pass your kind comments on to her.
Thank you for choosing Scoville.
Best regards
The Scoville Team
Had a problem with a saucepan lid.
Had a problem with a saucepan lid.
Excellent customer service and a new lid is on its way.
Thank you
2026年4月18日
自発的なレビュー
Scoville からの回答
Hi Christine,
Thank you for your feedback!
We’re glad to hear that our customer service team was able to help resolve the issue with your saucepan lid and that a replacement is on its way to you. We really appreciate you taking the time to share your experience.
Thank you for choosing Scoville.
Best regards
The Scoville Team
the lid exploded on first use
the lid exploded on first use, food ruined pot lid ruined and noone will accept it was a faulty item!
I did follow the complaints procedure and got told it couldn't have happened as its toughened glass so could've have happened so no refund or replacement available.
2026年4月24日
自発的なレビュー
Scoville からの回答
Hi Laura,
We’re very sorry to hear about your experience and that you’ve had damage to both your lid and meal. This is not the standard we expect from our products, and we understand how frustrating this must be.
We take all reports of potential product faults very seriously and would like the opportunity to review this further for you. To help us investigate properly, please contact our customer service team at reception@imperialgb.com with details of your purchase and the issue experienced.
Best regards
The Scoville Team
I found the customer service very…
I found the customer service very helpful and sorted out my issue fast and hassle free
2026年4月23日
自発的なレビュー
Scoville からの回答
Hi Kevin,
Thank you for your feedback!
We’re delighted to hear that our customer service team was able to assist you quickly and resolve your issue in a hassle-free way. We really appreciate you taking the time to share your experience.
Thank you for choosing Scoville.
Best regards
The Scoville Team
***DO NOT PURCHASE***
***DO NOT PURCHASE***
I bought these pans a few years ago after upgrading to an induction hob. Unfortunately, one of the milk pans developed a serious fault: the induction plate detached during use, which caused uneven heat distribution. As a result, my hob cracked and was left with a permanent burn mark that could not be removed. Cost incurred new hob and electrician.
The product is advertised with a lifetime warranty, so I contacted the company and provided proof of purchase along with all requested photographs and details. However, my experience with their customer service was very disappointing. Despite supplying the necessary evidence, my claim was not honoured. Instead, I was repeatedly asked for additional information and given various reasons to delay or decline the warranty service.
Based on my experience, I cannot recommend this product or the after-sales support.
2026年4月23日
自発的なレビュー
Scoville からの回答
Hi Teresa,
Thank you for taking the time to share your feedback, and we are very sorry to hear about the experience you have described.
We take all reports of product performance and safety extremely seriously, particularly where potential damage has occurred. We would like the opportunity to fully review this matter again for you and hopefully reach a suitable resolution.
To help us investigate properly, please contact our customer service team at reception@imperialgb.com with details of your purchase and the issue experienced.
Kind regards,
The Scoville Team
Absolutely fantastic
Absolutely fantastic. I’ve had my frying pans for 6 months and the larger one developed ann issue with the handle. A quick email to Scoville and this was picked up and put right. A new one was sent to me - no fuss, no quibble and no delay. Thanks Scoville this was excellent customer service that went above and beyond.
2026年4月21日
自発的なレビュー
Scoville からの回答
Hi Sara,
Thank you for your feedback!
We’re delighted to hear about your positive experience and that our customer service team was able to resolve the issue with your frying pan quickly and hassle-free.
It’s great to know the replacement process went smoothly for you. We will make sure your kind comments are shared with the team.
Thank you for choosing Scoville.
Best regards
The Scoville Team
The person I dealt with was very good…
The person I dealt with was very good and arranged a replacement quickly
2026年4月22日
自発的なレビュー
Scoville からの回答
Hi Linda,
Thank you for your feedback!
We’re delighted to hear that the team member you dealt with was able to assist you promptly and arrange a replacement quickly. We really appreciate you taking the time to share your experience.
Thank you for choosing Scoville.
Best regards
The Scoville Team
Burnt food
Purchased 2 roasting tins from Amazon quite a while ago. I did contact scoville on 2 occasions regarding food burning/ overcooking in the roasting tins. I never mentioned a refund, I asked for advice on both occasions. Never had a reply from the second email sent this year. The tins have a great non stick quality but everything I have ever cooked in them burns on the surface that has contact with the tins. This happens even when I reduce the oven temperature considerably, there is nothing wrong with the oven thermostat. Given up on trying to roast successfully in them, so they are going to the charity shop Bought replacement roasting tins from Sainsbury's range two weeks ago. Such a shame as the non stick quality was very good but extremely fed up of eating food which is burnt/ overcooked on the bottom. I have read other reviews regarding the same problem.
2026年4月21日
自発的なレビュー
Scoville からの回答
Hi Mrs Freeman,
Thank you for taking the time to share your feedback, and we’re sorry to hear about your experience with your roasting tins.
Thank you for previously reaching out to us for advice regarding your products and experience. We’re sorry to hear that you did not receive a response, and we would like the opportunity to look into this for you.
To help us investigate properly, please contact our customer service team at reception@imperialgb.com with details of your purchase and the issue experienced.
We appreciate you taking the time to bring this to our attention.
Best regards,
The Scoville Team
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