We wanted an extra seat to fit into our corner sofa. We were assisted by little Kate again. She was courteous, professional and as always patient. She sorted out exactly what we needed and we are just... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The staff were friendly, and gave us plenty of time to look around, try various chairs for comfort. We only wanted one armchair - for my use because I have a bad back and our existing lounge suite is... もっと見る
Great amount of fabric choices for each sofa. Simon at Aintree was very helpful gave good advice on each piece of furniture. Didn't feel pressured into buying, allowed to think about purchase before... もっと見る
We waited for suit for about 12 weeks no probs only problem when we went for it paid Deposit 3 days later dropped down about 300 pounds did not won't to now so a bit disappointed
企業が回答しました
企業情報
poltronesofà - Aintree について
当該企業による記述
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
当該企業による記述
連絡先
Aintree Shopping Park, Topham Drive, L9 5AT, Liverpool, Lancashire,, 英国
- 0191 731 3300
4.6
優良
2378件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The staff were absolutly brilliant
The staff were absolutly brilliant, gave me advice I needed and the service was really quick and efficient. I would recommend to everyone.
2026年7月1日
Very polite
Very polite. Easy to talk to.
Had the sofas built quickly.
Staff in shop very helpful too.
2026年7月4日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
We waited 16 weeks for this suite to…
We waited 16 weeks for this suite to arrive when it did it was delivered without any issues and on inspection looked fine. After a week or two we noticed that there seemed to be an issue with the cushion on the recliner but thought it would settle which it didn’t so I contacted the company through there online form and submitted it for someone to address this issue. We have had the suite only a matter of 4 weeks. I then received an email telling me that unfortunately they couldn’t find a problem with the suite (how they can
Assess that when no one has been to look at it) they said the reason for their decision was that the suite had not been maintained in accordance with the care guide. This is not over by any means. If this is the way customers are treated having the product a mere 4 weeks then that says a lot about this company I would certainly never use them again and will make sure people are aware.
2026年7月6日
自発的なレビュー
poltronesofà - Aintree からの回答
Good Morning Anthony,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to see that you have concerns with your furniture and can understand why the recent decision, regarding the outcome, may be upsetting for you.
The team fully review any issues based on the information and photographs provided on your contact form, however, I apologise if the outcome is not what you may have hoped for.
As your order details are not included I am unable to view the history or advise further.
If you would like to discuss this further then you can speak with our aftercare team on 0191 7313300.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Buying the sofa was no problem the…
Buying the sofa was no problem the staff in the shop were very friendly and very helpful. The two delivery men tried three different door to get the furniture in and said they couldn't do it they may have to take it back to the shop. I pointed out the large sofa in the lounge which had come through the door he said it was smaller but measuring it it was the same size as the new one. My son called round and helped the to get it through the door no problem. They did say the job before they had to take it back to the shop. It makes me wonder how many people will be disappointed when with a bit of manoyvering the can do the job.
2026年5月8日
poltronesofà - Aintree からの回答
Ciao Mrs Adams,
I hope you are well and thank you for your review.
I am pleased to see that you found the team in store to be friendly and helpful on your visit and had a positive experience.
I am sorry that the delivery was not as straightforward as expected and the crew required some assistance getting this into your come. I can understand how frustrating this must have been for you and will ensure that your comments are passed on to our Distribution Centre, to help us improve moving forward.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Louis from the Aintree store was so…
Louis from the Aintree store was so helpful. I found a lovely sofa and Louis got a fantastic deal for me so well done to Louis.
2026年6月30日
Sofas/Footstool delivery!
Ciao, our delivery was fantastic! Our delivery guys Peter & George were polite, courteous and very friendly! They still held that professional style but were chatty, engaging and respectful! Our sofas/footstool were delivered with care, safe handling and respect that they deserved! Cannot rate or recommend Peter & George highly enough!!!!
Grazie 👌👏👏
2026年7月4日
Enjoyable Shopping Experience
Beautiful, comfortable sofas. It was a lovely experience buying them in-store on the launch day of Poltrone - got great assistance from a female member of staff - gentle, informative encouragement, no pressure at all. Free coffee, bag, tape measure!
Delivery highly efficient. Sofa was available a little ahead of time but still flexible on delivery date. Got email re morning or evening as promised, then more refined estimate early morning which proved accurate.
Delivery staff were excellent - friendly, helpful, informative and removed all packaging.
2026年3月12日
Looking for furniture.
Having a friendly helpful person who knew what that were talking about.the lady who helped us was so friendly and could not do enough to help us.
2026年7月3日
Very helpful and polite they go out…
Very helpful and polite they go out there way in explaining everything so happy with the service
2026年6月30日
The assistant was very helpful and…
The assistant was very helpful and explained all the necessary details for the purchase
2026年7月3日
poltronesofà - Aintree からの回答
Ciao Steve,
I hope you are well and thank you for your review.
We’re pleased to see that you had a positive experience in store and found the team to be helpful.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Very helpful in store and delivery was…
Very helpful in store and delivery was very prompt being kept updated throughout was good
2026年7月2日
Visited Aintree
Visited the Aintree store and spoke to Kate she was very friendly and helpful,also very knowledgeable about all the products
2026年7月2日
Great service from staff very helpful
Great service from staff very helpful, quality products with beautiful colours to choose from. Highly recommend
2026年6月30日
I am very happy and pleased with my…
I am very happy and pleased with my sofas . The 2 lovely men that brought it and set it up where both very polite and cleaned up after the. Self .
2026年6月25日
Great experience
I ordered a sofa which was delivered on time, with assembly included, and it turned out to be comfortable and reliable, thank you!
2026年6月23日
Good company
Good company , gave us a delivery date which they stuck to ,
And 12 weeks later gave us a delivery time slot which are recliners came at the precise time and were very happy with our furniture.
Dave& Ann
2026年6月25日
poltronesofà - Aintree からの回答
Ciao Dave,
I hope you are well and thank you for your review.
I am pleased to see you that had a positive experience with us and everything went smoothly with your delivery.
We're glad that you are happy with your furniture and thank you for your order with us.
If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
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