The buying experience was excellent. Dean at the Basildon store was very helpful and informative. We were not pressured at any time. Obviously we haven’t had the furniture delivered yet so cannot leav... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Sofa Bed arrived broken. Advised scs delivery team that we reject the furniture due to it being broke, they advised that we wasn't allowed to. NOw I have a broken item of furniture taking space in my... もっと見る
企業が回答しました
Walking into the shop, we were only planning to browse the item we thought we’d buy eventually. But the warm, welcoming atmosphere changed everything. The tote bag and the friendly staff who guided... もっと見る
Good design that fitted our needs. Staff were friendly, especially Lucy May who made us feel appreciated and valued a a customer .
企業情報
Poltronesofa - Basildon について
当該企業による記述
Poltronesofa
Visit PoltronesofaPoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
It’s so easy to order; we have 100 stores nationwide, find your local store at www.scs.co.uk/stores. Alternatively, you can order any sofa range online at www.scs.co.uk or call our online sales team direct on 0800 7310048, who can help you choose the perfect sofa.
当該企業による記述
連絡先
Pipps Hill Retail Park, Miles Gray Road, SS14 3AF, Basildon, Essex,, 英国
- 01268 663180
4.5
優良
2011件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Staff were excelent lucy was brilliant
Staff were excelent lucy was brilliant. Happy with the 3 piece sweet we picked .😃👍
2026年5月29日
Callum was very nice & helpful & also…
Callum was very nice & helpful & also very knowledgeable.
2026年5月28日
Dean provided first class customer…
Dean provided first class customer service from start to finish. He was very knowledgeable and super helpful, and was superior to those in other stores.
2026年5月29日
The staff were friendly & very…
The staff were friendly & very professional, which helped us to choose the sofa we wanted
2026年5月27日
Very helpfullVery helpful nothing was too much nice…
Very helpful nothing was too much nice people
2026年5月23日
Good design that fitted our needs.
Good design that fitted our needs.
Staff were friendly, especially Lucy May who made us feel appreciated and valued a a customer .
2026年5月23日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Poltronesofa - Basildon からの回答
Good Afternoon,
Thank you for your review.
We’re pleased to hear you had a positive experience with us. If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Kind Regards
Lauren - Poltronesofà at ScS
Social Media Team
The buying experience was excellent
The buying experience was excellent. Dean at the Basildon store was very helpful and informative. We were not pressured at any time. Obviously we haven’t had the furniture delivered yet so cannot leave a review on that yet.
2026年5月27日
Sofa Bed arrived broken
Sofa Bed arrived broken. Advised scs delivery team that we reject the furniture due to it being broke, they advised that we wasn't allowed to. NOw I have a broken item of furniture taking space in my home. SCS used to be good, they now appear to be a bunch of cowboys
2026年5月24日
Poltronesofa - Basildon からの回答
Ciao John,
I hope you are well and thank you for your review.
I am so sorry to read about the concerns with your sofa bed on arrival and appreciate just how frustrating this must be for you.
I can see that a service has been raised and the required parts have been placed on order with Emmiera. This has a lead time of around 4 weeks which you will then be contacted regarding a repair.
If you have any questions in the meantime then please reach out to our aftercare team on 0191 7313300.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Very helpful and informative staff
Very helpful and informative staff . Friendly and polite overall very nice experience purchasing our furniture
2026年5月21日
Very warmly welcomed by staff
Very warmly welcomed by staff, attended well to my need.
Offered water and coffee.
2026年5月23日
Service reportstaff at your store were very…
The staff at your store were very professional and helpful . They listened to my needs and found me an excellent deal. Your delivery staff were polite very efficient and did an excellent job. I would highly recommend you to anybody
2026年5月21日
Sales staff were extremely helpful in…
Sales staff were extremely helpful in store.
Delivery staff were superb. Very friendly and all round great experience
2026年5月15日
Excellent service
Excellent service, right throughout, was well worth the wait, couldn't fault the installation at all, very pleased with the people who delivered it
2026年5月15日
The delivery men were polite and also…
The delivery men were polite and also very friendly and helpful.
2026年5月15日
The staff was very helpful,no pressure…
The staff was very helpful,no pressure and not pushing.
2026年4月21日
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