Great service

George was so patient and helpful, made us feel so comfortable and helped us with all our queries.
Can’t wait for our sofa to arrive

The store is well laid out with a very good variety of sofas. We were helped by a staff member called Gary, i cannot praise him enough for being so helpful & having such a friendly manner . Nothing was too much trouble for him, showing us different materials for the sofas & cushions. Re-arranging the furniture to what we wanted therefore making our choice so much easier. An excellent shopping experience overall.

Excellent service, Gary was extremely helpful , and lovely cool showrooms , even got offered a hot or cold drink. Highly recommend 5 * service thank you😊 .

Callum greeted us into the store never pestered us and then came to assist with our order once we had chosen the settee we wanted. He was pleasant and knowledgeable.

Ordered_delivered updated on line delivery was efficient and friendly what more needs to be said good company would buy from again.

No pressure
Explanation on entering the store how the store works etc and we were free to look around in a comfortable atmosphere but staff on hand with any questions we had
Dean was very helpful and professional and we loved our experience with this company

Sofas are good quality , arrived earlier than predicted, delivery men were polite , clean and helpful , great service better than expected

Staff helpful not pushy and very knowledgeable about the products.

Very helpful people from the salesman to the delivery men. Was kept well informed all the way

The member of staff who served us was so helpful and friendly and did not pressure us into buying but gave us lots of helpful advice. The store is so bright and inviting (smells good too). We were reluctant to buy, as last year a close friend had a really bad experience with the company, having waited months longer than promised their suite arrived in the wrong colour and one sofa was damaged. At one point they were given a delivery date and let their old furniture go and they were let down and spent Christmas using conservatory chairs as seating. They decided then to shop elsewhere . However your staff member reassured us that all would be well for our order. Our fingers are crossed.

Staff all round very pleasant and genuine at shop, no pressure as found at competitors .
Delivery guys very polite and friendly

The young lady was very helpful

Delivery was very smooth. The guys were very friendly and professional. Deal with confidence

We were sofa hunting during the extreme heatwave and hence not exactly the most patient customers walking into the store. We were not met with any staff as we walked in but that is fine it gave us the headspace to walk around looking at our own free will, cool down and become less irritable to then narrow down on which sofas might suit our house! This is when a staff member (Gary) 1st approached us which was very well timed as any earlier, we would have probably walked out frustrated at not wanting to talk to anyone too early. Gary was very knowledgeable and really helped us nail down the perfect sofa. We were undecided on the colour so had to go away to rethink. We returned to then work through the right material/ colour option and we bought ourselves a much needed sofa that we truly love! Gary played a very key role in helping us through the process and showed a lot if patience through out!

Keir well informed on delivery dates etc. courteous and carefully delivery of my furniture..

Item was delivered damaged in two places and now I have to wait for an engineer to inspect it - could take a few weeks !!!!

Very nice experience. I have one comment on the negative side. I don’t think you were as transparent as you could have been.
I’m nearly 75 years old and I need transparency as i cannot see the tiny print
When I came into the store I brought all the measurements for this furniture to fit. I also told the salesman that my property is really small and I was a bit concerned about it getting through the door. He assured me that they would know what to do if this was the case but he didn’t tell me that if this was the case then I would be charged £120
I’m not pleading poverty but I think I should have been told. The delivery man told me that they were not allowed to rectify this and they put me in touch with a furniture dismantler.
That is my complaint because financially your system regarding this has made my life for the coming month very hard