Showroom staff very helpful, without being pushy. Delivery guys very polite. Their English not too good & if you were a little deaf, could have been a problem as very lightly spoken. Explained how i... もっと見る
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Jerry at the Croydon branch is the walking definition of gold star customer service!! He provided us an excellent service that was second to none. He made our experience fantastic as he was so passion... もっと見る
Was given a delivery date when ordering the sofa, the member of staff in the shop was really professional and very informative about the sofas. Delivery date was confirmed week before. On the date w... もっと見る
Peter at Purley Way branch was very patient with me an Ill-informed customer. I only went to look at sofabeds & ended up purchasing. I wish I had known beforehand there was so much written abo... もっと見る
企業情報
Poltronesofa - Croydon について
当該企業による記述
Poltronesofa
Visit PoltronesofaPoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
It’s so easy to order; we have 100 stores nationwide, find your local store at www.scs.co.uk/stores. Alternatively, you can order any sofa range online at www.scs.co.uk or call our online sales team direct on 0800 7310048, who can help you choose the perfect sofa.
当該企業による記述

連絡先
Unit 4 Purley Way Retail Park, Purley Way, CR0 4XG, Croydon, Surrey,, 英国
- 020 8686 7442
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この企業のTrustpilot 利用方法
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Beautiful & comfortable.
Showroom staff very helpful, without being pushy. Delivery guys very polite. Their English not too good & if you were a little deaf, could have been a problem as very lightly spoken. Explained how item works. Recliner handled with care. Took all wrapping etc away. Very tidy. Notifications during transit exceptional - the BIG couriers/companies could learn a lot from your system. I will be honest, Freddie (French bulldog) did NOT like recliner at first. Now we fight over who gets first choice😂🤣😂 Oh yes chair superb leather. Almost a match, in colour, to sofa & 2x snugglers. Overall satisfied but did take a long time to provide, in this day & age.
I must admit I’m still rather confused though. I bought from/via SCS. I thought the ‘Italian’ connection was a subset not a takeover🤷♀️🤦♀️🤷♀️
Joe Public are confused as much as me I’m afraid. Think this needs clarification.
Very helpful from buying the suite
Very helpful from buying the suite, information when it is arriving very good. Delivery very good and painless. Delivery men very helpful and careful
the warm and friendly staff interaction
Jerry at the Croydon branch is the…
Jerry at the Croydon branch is the walking definition of gold star customer service!! He provided us an excellent service that was second to none. He made our experience fantastic as he was so passionate about what he does. He has a wealth of knowledge and ensured that we made an informed decision. He is an asset to the company👌👌
Professional installation very friendly…
Professional installation very friendly answered all my questions arrived within the time frame that was sent to my mobile
The staff were very knowledgeable and…
The staff were very knowledgeable and helpful and they didn’t rush us into making our decision.
Jerry’s Great!
Jerry was helpful, friendly and extremely informative, he seemed to know everything there was to know about all the ranges and fabrics. He helped me make an informed decision and now I can’t wait to get my new sofa! - Thankyou x
Delivery on time,and Delivery crew…
Delivery on time,and Delivery crew excellent nothing to much trouble.
Very pleased with furniture delivered.
The delivery guys were great
The delivery guys were great, we were kept informed of the arrival time and they brought everything in constructed the sofas, showed us how to use them and took all packaging away. Very happy 😃
OSA was very good
OSA was very good . She took her time to show us around. Wasn’t pushy. It took us 3 visits to make up our mind up. And she was always polite and helpful.
Complimentary bag and measuring tape was a good surprise 😳
We went on 19 may 2026 . Purley way retail park CR0 4XG
Raksha Patel
The delivery men knew what they were…
The delivery men knew what they were doing and were very courteous. Thankyou
Good knowledge and excellent service…
Good knowledge and excellent service through out the purchase and delivery.
Reclining sofa
Was given a delivery date when ordering the sofa, the member of staff in the shop was really professional and very informative about the sofas. Delivery date was confirmed week before. On the date was kept updated about the time slot, was also in formed when delivery team were caught up in traffic,they still arrived on time.the sofa was qiuckly put together checked all was working, and everything was fine. Friendly delivery team. They took all the package away. Can thank the whole team enough, sofa is lovely.
Delivered with care and on time
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Ever thing was going well until the…
Every thing was going well until the delivery arrived, the delivery man said where are we going, I told them to the 3 rd floor, he said they do not deliver above 2 nd but the paperwork said 0,
After a bit of arguing and the man ring his manager he decided to deliver it.
It was wrong of the sales man Michael to not put down 3 rd floor no lift as that is what I told him when ordering the sofa, this cost me a lot of stress on the day and he never rang me back after I left a message on his phone.

Poltronesofa - Croydon からの回答
We had a great costumer service from…
We had a great costumer service from Osa. She was amazing and very happy with the service she provided us!
Kudos to Osa 👍🏾
Sales guy Calvin was great
Sales guy Calvin was great. So patient and not at all pushy. Kept updated with delivery times. Was late but called so that was ok. Was disappointed how the boxes with furniture in were just thrown about. Luckily no damage but there were a couple of dirty marks which I have rubbed off
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