Absolutely excellent experience!! Couldn’t ask for more accommodating and helpful staff! They were all experts in their fields and were not pushy sales people. They took time to genuinely understand m... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Excellent service. Calvin was the most helpful and knowledgeable server. Prices compared to other sofa stores were favourable. Many other sofa stores, seemed to me, stocked Temu sofas!!! Check out... もっと見る
We have not received our sofa bed yet, but the experience in the shop was perfect. Jerry answered all our questions, explained everything in detail and was more than helpful and professional. I will c... もっと見る
Michael, the sales rep, was excellent but I waited four months for delivery. I waited all day for delivery, and then the electrical connections were missing so I can’t make use of the recliner. I... もっと見る
企業が回答しました
企業情報
poltronesofà - Croydon について
当該企業による記述
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
当該企業による記述
連絡先
Unit 4 Purley Way Retail Park, Purley Way, CR0 4XG, Croydon, Surrey,, 英国
- 020 8686 7442
4.5
優良
2185件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The shop assistant was very helpful
2026年6月9日
Great communication
Great communication. Very helpful to be able to track and contact the driver.
Delivery men polite and efficient.
2026年6月12日
Delivery was great very professional…
Delivery was great very professional installer polite friendly went out of their way to provide a very good service thank you would thoroughly recommend these people furniture was also great quality
2026年6月12日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
poltronesofà - Croydon からの回答
Good Afternoon Mr Wheeler,
Thank you very much for speaking to me today, I really appreciate your feedback.
As discussed I have passed a message over to the store and asked if one of the team can reach out to you.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
I am over- impressed with the service…
I am over- impressed with the service received by the team at Poltronesofa, Croydon! From start i.e., ordering the sofa, being well looked after by Osa, our Customer Service Representative, to finish with delivery taking place way ahead of schedule, the experience has been impeccable. The delivery team made every effort to get our corner sofa into our home situated. I'm now sat on it and am soooo pleased with our choice! Thank you Poltonesofa! My sister will come see you soon🤩
2026年4月17日
Customer service was excellent
Customer service was excellent. Not had the sofas delivered yet so can’t comment on them
2026年6月2日
Special shout out to Peter at the…
Special shout out to Peter at the Croydon store, he was so patient in going through all of the detail / helping me decide on fabric + colours and then finally placing my order. Thank you Peter!
2026年5月7日
Very good organisation and completion…
Very good organisation and completion of delivery. Thanks.
2026年6月4日
Beautiful & comfortable.
Showroom staff very helpful, without being pushy. Delivery guys very polite. Their English not too good & if you were a little deaf, could have been a problem as very lightly spoken. Explained how item works. Recliner handled with care. Took all wrapping etc away. Very tidy. Notifications during transit exceptional - the BIG couriers/companies could learn a lot from your system. I will be honest, Freddie (French bulldog) did NOT like recliner at first. Now we fight over who gets first choice😂🤣😂 Oh yes chair superb leather. Almost a match, in colour, to sofa & 2x snugglers. Overall satisfied but did take a long time to provide, in this day & age.
I must admit I’m still rather confused though. I bought from/via SCS. I thought the ‘Italian’ connection was a subset not a takeover🤷♀️🤦♀️🤷♀️
Joe Public are confused as much as me I’m afraid. Think this needs clarification.
2026年6月1日
poltronesofà - Croydon からの回答
Ciao Mrs Stacey,
I hope you are well and thank you for your 4* review.
We are pleased to see that you had a positive experience on your recent visit to store and found the team to be helpful.
Its great to see also that you (and Freddie) are happy with your recliner and that your delivery went smoothly on the day.
We appreciate your comments and feedback and will ensure that this is passed on to the relevant teams.
Thank you for your order with us and we hope that you continue to enjoy your furniture.
Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team
Very helpful from buying the suite
Very helpful from buying the suite, information when it is arriving very good. Delivery very good and painless. Delivery men very helpful and careful
2026年5月30日
the warm and friendly staff interaction
2026年5月27日
Jerry at the Croydon branch is the…
Jerry at the Croydon branch is the walking definition of gold star customer service!! He provided us an excellent service that was second to none. He made our experience fantastic as he was so passionate about what he does. He has a wealth of knowledge and ensured that we made an informed decision. He is an asset to the company👌👌
2026年5月29日
Professional installation very friendly…
Professional installation very friendly answered all my questions arrived within the time frame that was sent to my mobile
2026年5月29日
The staff were very knowledgeable and…
The staff were very knowledgeable and helpful and they didn’t rush us into making our decision.
2026年5月27日
Delivery on time,and Delivery crew…
Delivery on time,and Delivery crew excellent nothing to much trouble.
Very pleased with furniture delivered.
2026年5月23日
The delivery guys were great
The delivery guys were great, we were kept informed of the arrival time and they brought everything in constructed the sofas, showed us how to use them and took all packaging away. Very happy 😃
2026年5月23日
OSA was very good
OSA was very good . She took her time to show us around. Wasn’t pushy. It took us 3 visits to make up our mind up. And she was always polite and helpful.
Complimentary bag and measuring tape was a good surprise 😳
We went on 19 may 2026 . Purley way retail park CR0 4XG
Raksha Patel
2026年5月19日
The delivery men knew what they were…
The delivery men knew what they were doing and were very courteous. Thankyou
2026年5月22日
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