Arrived early, delivered by kind and friendly people. The shop kept it an extra week as we weren’t expecting it to arrive early and the house wasn’t ready. Shop staff friendly and very friendly an... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Excellent service, delivered earlier than expected, which was nice. Once we had done the sale, we never heard anything until the stated time of delivery, and then everything went really smoothly. T... もっと見る
Excellent customer care from the sales assistant No pressure sales tactics We, especially my husband,who is severely partially impaired, were treated with respect Welcoming surroundings... もっと見る
Dean dealt with our purchase with friendliness and efficiency. I just wish organisations would stop using outdated address data bases as I had to ring the store when I got home and read my online or... もっと見る
企業情報
poltronesofà - Doncaster について
当該企業による記述
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
当該企業による記述
連絡先
171 York Road, 0, DN5 8XG, Doncaster, South Yorkshire,, 英国
- 01302 800020
4.5
優良
1874件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great shopping experience.
We were welcomed as we came through the door, but not pressured, so we walked around a very spacious store at our own pace and when we wanted some information there was an assistant to help us. He was friendly, approachable and knowledgeable. We weren't pressured into any uplift or added extras. We left the store with what we wanted and the wife was very happy with our purchase. The interest free option was a real bonus, the waiting time I thought was quite a long time, but it is coming from China. James couldn't have been any more help and his attitude and friendly demure helped us make the right decision.
2025年1月8日
Was made to feel very welcome when…
Was made to feel very welcome when entering store , the young man called callum was very polite gave us plenty off options in what we could be offered, even ask if we would like a hot drink while we were deciding on our new settee very professional.
2025年1月16日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
All staff are friendly and considerate
All staff are very friendly and we had a lovely salesman who sold us our settee. He was kind, considerate and not at all pushy.
2025年1月11日
poltronesofà - Doncaster からの回答
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
We recently bought a sofa
We recently bought a sofa. The quality of it is just amazing. In 4 weeks we had it delivered to our home. We are enjoying it! We had the best customer service that we could ask for! We advanced you to shop from ScS Doncaster!
2024年11月26日
poltronesofà - Doncaster からの回答
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Amazing helpful crew
Our experience ordering was good, staff were helpful and we found alovely sofa, after sales service was shocking, we were provided a delivery date in November had no contact about delivery, we chased multiple times both on the phone and in store which took several hours with still no answers, store manager really unhelpful and lax about delivery, he wouldn't help, eventually got a, call on Friday 20th December and our sofa, was delivered on the 21st.theone one team of people I'd like to highly praise are the two delivery guys zac and Tom who were exceptional helpful and efficient nothing was too much trouble they are a credit to scs
2024年12月21日
自発的なレビュー
poltronesofà - Doncaster からの回答
Good Afternoon Valerie,
I hope you are well.
Thank you for taking the time to leave us your review and for the feedback regarding your experience.
I am very sorry to see that you needed to chase up with us regarding your delivery and apologise sincerely for any lack of communication our part.
I can appreciate how frustrating this must have been for you and is not the service that we would want for our customers.
Thank you for the kind feedback also for our delivery crew, I will ensure that this is passed on and we hope that you are happy with your furniture from us.
Kind Regards
Lynsey
Customer Experience | ScS
Scs Doncaster
Bit late on this one but we visited scs in Doncaster earlier this year looking for a sofa. Didn't intend to buy anything that day, just looking for an idea of what we wanted. We were shown around by Phil, who was really helpful and helped to to find several different sofas to fit our needs. The last one he showed us, I instantly fell in love with and we ended up buying that day. Big thanks to Phil and to the delivery men that brought it and set it up for us (unfortunately I cannot remember their names). You were all great.
2024年1月13日
自発的なレビュー
poltronesofà - Doncaster からの回答
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Terrible service
Just terrible service,worst company to deal with I’ve experienced avoid at all costs
2024年12月23日
自発的なレビュー
poltronesofà - Doncaster からの回答
Good Morning,
Thank you for your review and I hope you are well.
I am sorry that you have been notified of a delay on your order and I can completely understand how upsetting this must be for you.
I can see that you have been contacted by our retail team to discuss the delay on your order. This is not the outcome that we had wanted for any of our customers and cant apologise enough that this has happened.
As soon as your order is ready for delivery then we will contact with the first available delivery date.
Kind Regards
Sophie
Customer Experience | ScS
Please could you send a screenshot of your review to socialmedia@scs.co.uk along with your postcode and first line of address so we can locate your account and we can look into this for you.
Many Thanks
Kind Regards
Sophie
Customer Experience | ScS
Late delivery
2024年12月14日
poltronesofà - Doncaster からの回答
Good Morning Mr Dickenson,
I hope you are well and thank you for your review.
I am very sorry to see that you have rated us as 1* on this occasion.
Looking over your order documents we did initially estimated for your furniture to arrive with us around 20/12/24. As this is an estimate the dates may change by 4 weeks either side of this.
At the moment we are expecting for your furniture to arrive at our Distribution Centre on 03/01/25 so closer to the time we will be in touch regarding your delivery date.
Kind Regards
Lynsey
Customer Experience | ScS
Phonecall prior to deliver time taking…
Phonecall prior to deliver time taking care when entering my home well done Joe mark doncaster base ho ho ho
2024年12月18日
自発的なレビュー
poltronesofà - Doncaster からの回答
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
I have purchased before and i am very…
I have purchased before and i am very happy with the service they provide and the after service is excellent.no messing about if they can fix it they will if not they tell you youcan have your money back or get a new sofa for the same purchased price.
2024年12月10日
poltronesofà - Doncaster からの回答
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great delivery communication
Great communication re delivery by email, SMS and telephone call. Initial 5 hour slot was narrowed to 1 hour, then called in advance by crew. Was also able to track the delivery truck. Crew unpacked the sofa, attached the legs and even took away the packaging. Thank you.
2024年12月16日
自発的なレビュー
poltronesofà - Doncaster からの回答
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Dean was informative and pleasant…
Dean was informative and pleasant without been too pushy.
2024年12月5日
poltronesofà - Doncaster からの回答
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Staff member was very helpful I said…
Staff member was very helpful I said what type of sofa I required and was shown all that met my needs, she was very helpful and polite and I placed my order
2024年12月3日
poltronesofà - Doncaster からの回答
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Zach and Tom delivery
Zach and Tom arrived on time, very professional and polite. We are really happy with new sofa will definately recommend SCS to friends and family, great service from entering store to delivery of furniture
2024年12月7日
自発的なレビュー
poltronesofà - Doncaster からの回答
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
5 star sofa experience.
Had a very relaxing shopping experience in SCS our sales assistant Dean, was very helpful and not pushy at all. He took time with us to show us everything that we wanted. He was extremely friendly and approachable, 5 star customer service from him. The shops new make over is absolutely fantastic giving a very homely ambiance. Would recommend using SCS for your next sofa.
2024年11月26日
poltronesofà - Doncaster からの回答
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
The lady serving us was very friendly…
The lady serving us was very friendly and polite and was really helpful and took her time with us without being pushy
2024年11月16日
poltronesofà - Doncaster からの回答
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Brilliant delivery service
Our new sofas were delivered today by Deon and Nate. They were absolutely brilliant . They protected the carpet as they had to come in via the back garden and the patio doors. They put the sofas in place and removed all packaging and were extremely courteous and professional throughout . I could not be happier with the delivery service.
2024年11月29日
自発的なレビュー
poltronesofà - Doncaster からの回答
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Fabulous service without being pushy.
The lady that served us in the Doncaster store was fabulous. So patient, coming up with ideas and suggestions without being pushy. We are thrilled with our sofa and will definitely be back.
2024年11月27日
poltronesofà - Doncaster からの回答
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Excited to get our sofa delivered
We ordered a sofa bed and can’t wait to get it delivered. The quality is really good and hard to find it in other shops.
The staff was very nice, Sukhpreet did a great job, he gave us detailed information about everything, and was friendly and very helpful.
We are happy with our choice.
Thank you.
2024年11月24日
自発的なレビュー
poltronesofà - Doncaster からの回答
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Joe & Mark very efficient and friendly.
Joe & Mark were running a little late but I did have a phone call telling me exactly what time to expect them. They showed up on time took care in parking so as not to obstruct my neighbour's assemble my furniture with speed and efficiency extremely likeable pair all in all a very pleasant experience from these two .
2024年11月20日
自発的なレビュー
poltronesofà - Doncaster からの回答
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
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