This is my full on honest review.
The Hull store couldn’t do enough for us spent a good hr speaking with Sue, blond haired lady fantastic knowledgeable lady who went through every detail possible before we made our decision and left feeling happy which isn’t always the case when I spend money! Sue followed up with updates on our order the following day .
Unfortunately… today we had our lovely sofa and chair delivered and that’s when things went wrong.
The gentleman turned up on time but on getting my sofa in have damaged all of my door frame chipping it and marking my
Paint work I could have easily removed the door if asked.
I made the delivery guys aware and asked the to log it and take a picture but the guy inputting into the hand held device didn’t seem very knowledgeable and had to keep asking the other chap .
I have emailed aftercare team and also logged it with the Hull store after calling the store and the gentleman informing me this is what I had to do.
I hope you hear something back soon .
…SOFA IS FANTASTIC…

Martin at the Hull store was very friendly, professional and helpful. Not pushy at all and made the whole buying experience very enjoyable.

Sue was amazing and very helpful with helping us find the sofa we liked.

Although the first delivery team couldn’t get my sofa in the house, the second team managed it. They forgot to give me the care kit but another team came to deliver the kit. Very friendly. Very satisfied with sofa.

Went in store to St. Andrew’s Quay in Hull, was served by Michael, made a specific order with him for the long lounger part of my sofa to come on the right hand side and when it arrived in May it was on the left hand side. ScS are telling me there is nothing I can do as all my paper work was correct with title and diagrams showing how it would arrive and I should have checked it. I did check it and it said left hand facing which I believed to mean from the POV of the couch facing out, however, it meant from the point of view of the customer facing the couch. As it was 4 months ago since I placed the order in store, even if Michael were to remember me and the order I placed, it was apparently up to me and check the paper work was right, so ScS will do nothing and I’m stuck with £2000+ couch with a chez long lounger part directly in front of my fireplace instead of across the wall at the other side of the room where it should have been. I’m so happy.

Very bad experience with the delivery, floor damaged. Terrible time after that to reach SCS back office to sort out the issue. You cannot basically reaching them and have yourself to be persistent to get this issue addressed. Really time consuming to rectify!

Great Customer Service, ordered new sofa arrived on time. Delivery guys were so helpful highly recommended company.

What an absolute pleasure from start to finish when visiting SCS Hull today. The lovely Sue was super helpful demonstrating all the different sofas for us. I couldn’t believe all the different colours and fabrics available, thanks Sue for spoiling us for choice. I will be recommending Sue to my friends and family. Thanks again!

The two delivery men were excellent. Polite and very helpful
Big problem with SCS. Contacting, bad replies, felt badly treated. Very poor customer relations.
Spent alot of money, deserved much better treatment.
Wouldn't recommend SCS anymore 8

Very patient and lovely lady. Helped with options and choices. I’m severe sight impaired, so to have time and not feel rushed was important

Tom and Paul let us know their ETA and arrived on time.
They were very polite and very respectful of our doorways and carpets as it was a wet day. They assembled our sofas very efficiently and demonstrated the recliners.
A really good experience with two real professionals who clearly work very well together.

Delivery team arrived promptly, put furniture together without problems explained working order tidying up before leaving

Delivery guys efficient, friendly and polite.

Lady that serve me could do no more for me she was really lovely

What company can't produce a written invoice BEFORE you pay and insist on paying before you get an invoice? Also no phones into showrooms? All the negative reviews are within the last few hours/days oddly enough being counteracted by 5 star positive ones?!?! Something doesn't add up. Seeing how long this stays here......

Billy was a lovely sales man very patient with my elderly mum , lovely young man

Bought in November and still waiting delivery promised two dates have gone still waiting

Good selection of sofas very friendly and professional gentleman who helped us with our order made us a cup of tea and sat chatting with us while we chose our new suite, particularly you could have our suite in any fabric on show

Brought my elderly mum in to choose a sofa. The staff member (Sue) was very patient with her, especially not rushing her to make a decision. We took up quite a lot of time, but nothing was a problem for Sue!

Frequent clear and concise information received. Delivery at informed time with helpful staff who placed furniture where we wanted it.