Purchase in store was easy & straightforward. The item was delivered within estimated time, the delivery was done quickly and efficiently. Very helpful to be able to track the delivery van & know exac... もっと見る
所在地
所在地を変更Unit F Fosse Retail Park, Everard Way, LE19 1UT Leicester, Leicestershire,, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
My husband and I popped to Foss park to look for sofas. Abdul welcomed us, Hel was very helpful, gave us plenty of time and support to make our choices and wasn’t pushy in any way. We had a very pl... もっと見る
Anita, the salesperson was extremely informative and helpful regarding the various items on sale. I feel I was given an honest review of the suite i chose. The sale process was smooth sailing.
Great service in store but told its genuine Italian leather, but if you dig deeper it is leather from Argentina, frame from China but the leather is dyed in Italy which is why the delivery time is so... もっと見る
企業が回答しました
企業情報
poltronesofà - Leicester について
当該企業による記述
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
当該企業による記述
連絡先
Unit F Fosse Retail Park, Everard Way, LE19 1UT, Leicester, Leicestershire,, 英国
- 0191 731 3300
4.6
優良
2536件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Had to wait awhile 4 delivery but once…
Had to wait awhile 4 delivery but once it was ready 4 delivery kept up to date and delivery men very helpful and friendly
2026年7月1日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
We are very disappointed with service…
We are very disappointed with service provided by Manager of leicester branch called Mr. ALI. He messed up with my address for delivery. In first he put financial address on delivery address. Then he asked for proof of address to change delivery address and then he put first line of address is correct and post code wrong. So he made my delivery 3 weeks late than they have arranged in first. I really appreciate and happy with the store sales boy called Taha. He gave us good sales service when we visited but disappointed with the manager. And main important thing is he never come over the phone and try to solve the problem. Mr. Ali is very bad manager. Thank you Scs. Never recommend others.
2026年7月1日
poltronesofà - Leicester からの回答
Good Morning Abdul,
I hope you are well.
Thank you for taking the time to leave us your review and for sharing your feedback.
I am very sorry to read about the issues experienced with your address and the delay that this caused with your delivery going ahead.
We understand how frustrating this must have been for you and apologise sincerely for any inconvenience caused.
We hope that you are happy with your furniture now this has been delivered.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Poor logistical planning for delivery
The actual delivery went smoothly, but the changing of delivery time slots throughout the day was shoddy. Not the drivers fault but the logistics were poor. Those poor drivers were sent almost past our house to another delivery. They were as frustrated as we were!
2026年7月2日
poltronesofà - Leicester からの回答
Ciao Lisa,
I hope you are well and thank you for taking the time to leave us your review.
I am pleased to see that your delivery did go smoothly however I am sorry that the times were changed throughout the day.
We do advise that any timeslots provided are estimated however I will ensure that your comments are passed on to our Distribution Centre team, to help us improve moving forward.
Please accept my apologies for any inconvenience that this may have caused you.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Anita knew her job very well and we…
Anita knew her job very well and we were very happy to deal with her
2026年7月3日
Came within time frame was friendly and…
Came within time frame was friendly and didn't take long to put settee together
2026年7月3日
The day of arrival
The day of arrival, they arrived nice and early in the day, so I could do other things afterwards.
They worked efficiently and were polite and cheerful.
2026年7月1日
Very nice crew set everything up and…
Very nice crew set everything up and removed all packaging great service
2026年7月1日
New Sofa and Chair
Very pleased with our new sofa and chair. Great quality and fits perfectly into the living room.
2026年6月25日
We visited the store at Fosse Park in…
We visited the store at Fosse Park in Leicester
Brilliant service from Abdul and Ali
2026年6月29日
Keep up the good work excellent from start to finish
Excellent service from entering the store to having furniture delivered D G Voss
2026年6月27日
Service and delivery very good
Service and delivery very good - sofa great.
Only one downside - when trying to make contact by phone took a very long time. Despite leaving message for call back had to ring again.
Otherwise perfectly satisfied.
2026年6月19日
poltronesofà - Leicester からの回答
Ciao Sue,
I hope you are well and thank you for your review.
I am pleased to see that you had a positive experience overall and found the service and delivery to be good.
I apologise that you did not receive the call back initially as expected and need to contact us again to assist.
Thank you for your order with us.
Kind regards,
Poltronesofa at ScS
Social Media Team
From choosing the sofa instore to the…
From choosing the sofa instore to the delivery, keep informed all the way along. The delivery crew Simon and Kevin were great. Really Friendly lads. The quality of the sofas are outstanding, even the lower priced ones. Would recommend
2026年6月27日
We had up to date notifications of…
We had up to date notifications of delivery times to the minute. Team were very efficient and friendly setting up our furniture
2026年6月13日
New sofaVery pleased with the delivery most…
Very pleased with the delivery most polite,sofa was all un wrapped and rubbish took away .
2026年6月16日
3 men arrived very promptly one came to…
3 men arrived very promptly one came to take images of the hall way & where the sofa was going to put in
Never seen that happen 👍before happy with the service & my sofa 👍
2026年6月19日
Spencer was really helpful and…
Spencer was really helpful and informative, he wasn’t pushy with trying to make a sale and gave us great advice
2026年6月19日
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