Wanted a smaller-sized reclining single chair (either powered or hand-operated). ScS poltronesofa local branch had a big discount item that suited me perfectly. Staff at the branch were excell... もっと見る
企業が回答しました
所在地
所在地を変更Regent Place Retail Park, Derby Road, LE11 5AB Loughborough, Leicestershire,, GB
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
We went into the Loughborough branch and it was lovely and relaxed atmosphere,we had a lovely salesman cant remember his name but think it began with an O,very helpful and knew his stuff.
The delivery itself was actually 5*. Two person delivery. Extremely experienced and very careful with installation. Most efficient and approachable. Could not ask for better. I downgraded to 4* due to... もっと見る
企業が回答しました
Very professional, kept updated the whole time and delivered when stated. We were missing the self adhesive glides and recliner cups but the driver had some of the self adhesive parts which they pro... もっと見る
企業情報
poltronesofà - Loughborough について
当該企業による記述
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
当該企業による記述
連絡先
Regent Place Retail Park, Derby Road, LE11 5AB, Loughborough, Leicestershire,, 英国
- 01509 631800
4.6
優良
994件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Extra helpful SCS rep.
The SCS rep was extra helpful and answered all questions.
His knowledge SCS products was excellent, and
his patience and efficiency when processing our order made a good impression.
Russ.
2024年8月1日
自発的なレビュー
poltronesofà - Loughborough からの回答
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
1st class service
1st class service
Salesman very helpful.
Waiting for the sofa to give a full review
2024年7月26日
poltronesofà - Loughborough からの回答
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Pete at the Loughborough branch
We went to the Loughborough branch today to be greeted by Pete smith. He instantly made us feel welcome. He spoke to us about what we would like and directed us to the sofas we were thinking of! I had a pushchair to which he walked us to the lift and helped us in! He left us alone whilst we looked (which I love) we went back to Pete to order our sofa. He was amazing and made the transition as smooth as possible! I really felt at ease! He thoroughly talked is through each process. It was amazing! He made conversation with us about our baby and our life which always makes the experience better. I would 100% recommend buying a sofa from here and also asking for Pete to assist you with this! SCS are truly lucky to have such an amazing staff member! Thank you so much Pete!
2024年8月3日
自発的なレビュー
poltronesofà - Loughborough からの回答
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Dreadful Delivery
Recent delivery service of my new sofa and chairs was awful and very upsetting.
I absolutely love my new furniture, purchased at the Loughborough SCS store, however the delivery team sadly let SCS down.
One guy in particular was in such a mad rush to off load the furniture, he almost dropped the sofa on the drive, he was franticly ripping off the covering and took no care in trying to get furniture into the house - he was rushing with everything and was rude.
The twister chair would not fit through doorway and he just said 'so where do you want this leaving - it won't fit?'
His colleague was much more helpful, and said it would fit if door was removed, so I grabbed my dad to remove the door, but the rude guy said he didn't have time and said I would have to hurry up. I told him - NO - you will wait whilst the door is removed and deliver my furniture!
The whole experience was very upsetting and stressful. The guy clearly took no care in delivering for SCS and really let the company down, he was rude, abrupt and rough with the furniture, really shoving and pushing and damaged the wall in the hall (chunk of plaster and paint has come off).
I paid £99 for this service which quite frankly was not worth it.
I recommended SCS to my elderly parents who now have furniture on order from the Loughborough store and I sincerely hope they receive a much better delivery service than I did.
Disappointed Denise - Coalville
2024年7月27日
自発的なレビュー
poltronesofà - Loughborough からの回答
Good Afternoon Ms Cave,
I hope you are well and thank you for your review.
I am very sorry to see that you have rated us as 2* on this occasion due to you experience with our delivery crew.
We do expect that the team are friendly, professional and helpful at all times and would like to apologise sincerely that this has not been the case for yourself.
I will certainly pass on your comments to our Distribution Centre so that we can improve on this moving forward.
Should you need any help then please feel free to contact us at socialmedia@scs.co.uk.
Kind Regards
Lynsey
Customer Experience | ScS
Arrived on time
Arrived on time, very courteous and polite. Furniture details explained, cleared up after unpacking.
Excellent operatives.
2024年7月24日
自発的なレビュー
poltronesofà - Loughborough からの回答
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Steve and Daminaos
Steve and Daminaos where very friendly and tidy.I was rang and informed when my delivery would be and it was delivered on time.
2024年7月24日
自発的なレビュー
poltronesofà - Loughborough からの回答
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Mark and Simon were both great
Mark and Simon were both great. Professional service with a smile, really made the whole experience smooth and easy
2024年7月3日
自発的なレビュー
poltronesofà - Loughborough からの回答
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Problem rectified
Beautiful furniture, well constructed and a good price. A problem I had with part of my order not being delivered was rectified to my satisfaction.
2024年6月14日
poltronesofà - Loughborough からの回答
Good Morning Heather,
I hope you are well and thank you for your review.
I am very sorry to see you have not received your carekit. I have sent an email to our distribution centre to chase this for you. Once we have a reply, we will be in contact.
If you have any further questions or need any additional help please contact us on 0191 731 3300 and we will be happy to help.
Kind Regards
Tegan
Customer Experience | ScS
professional service not too pushy…
professional service not too pushy giving us time to look and decide
very comfortable experience
2024年7月18日
poltronesofà - Loughborough からの回答
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
poltronesofà - Loughborough からの回答
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Greeted on arrival into the store and…
Greeted on arrival into the store and guidance given on location of items of interest. After enquiring about a specific item, relevant advice and information given on the product and its specifications. Omar was helpful, informative and provided great customer service.
2024年7月16日
poltronesofà - Loughborough からの回答
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Salesman was very knowledgeable and…
Salesman was very knowledgeable and made us feel quit comfortable whilst we looked around.
2024年7月15日
poltronesofà - Loughborough からの回答
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Very professional delivery
The two men were cheerful, polite and the job was done very quickly. They placed the chairs where I wanted them & were very respectful both of us & property.
2024年7月8日
自発的なレビュー
poltronesofà - Loughborough からの回答
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Excellent service.
Very efficient and prompt delivery. Steve and Josh were both hard working and polite.
Well done. We are very pleased!
2024年7月6日
自発的なレビュー
poltronesofà - Loughborough からの回答
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
SCS DELIVERY
We just had our sofas delivered today by Kingsley and Ehis. They are one of the best delivery Guys I've seen. They turned up and assessed how they were going to attack the doors to get the sofa in. Then carried out the operation. These guys are abserlutley brilliant and professional in the job they do I can’t praise them enough.
2024年7月3日
自発的なレビュー
poltronesofà - Loughborough からの回答
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
poltronesofà - Loughborough からの回答
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Very very helpful lady at the…
Very very helpful lady at the Loughborough store to help us choose the perfect sofa to fit our home/family lives. They couldn’t be more attentive.
2024年6月30日
poltronesofà - Loughborough からの回答
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
poltronesofà - Loughborough からの回答
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
poltronesofà - Loughborough からの回答
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
poltronesofà - Loughborough からの回答
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
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