poltronesofà - Milton Keynes レビュー 

2,375
TrustScore 5段階評価の4.5

4.7

Winterhill Retail Park, Cairngorm Gate, MK6 1AZ Milton Keynes, Buckinghamshire,, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Giulia was professional, friendly and polite. She took the time to understand our needs and what we wanted from a sofa. Clearly explained sofa benefits, warranty and after care health check. Sofa deli... もっと見る

5つ星のうち5の評価

The overall experience was very good. Staff were courteous and gave us time to decide. DElivery was good. We gave two telephone numbers to ring, mine and my daughters. A week before we informed th... もっと見る

5つ星のうち4の評価

Shout out to Jamielee as she was a star, we are very indecisive people and she rolled with it to make sure we had what we wanted couldn't thank her service enough.

5つ星のうち4の評価

Buying was a convoluted process. I think three months is too long to wait for a single recliner with footstool - it effectively means, having paid in full, having that money tied up without the benefi... もっと見る

企業が回答しました


企業情報

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poltronesofà - Milton Keynes について

当該企業による記述

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

当該企業による記述


連絡先

  • Winterhill Retail Park, Cairngorm Gate, MK6 1AZ, Milton Keynes, Buckinghamshire,, 英国

  • 01908 540010

4.7

優良

TrustScore 5段階評価の4.5

2375件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

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4.7

すべてのレビュー

(2,375)

過去12か月のレビュー数: 18,051

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5つ星のうち5の評価

Excellent

Excellent! Giulia was very helpful, she explained about the furniture and options available. Felt looked after and she was very patient.

2026年8月1日
5つ星のうち5の評価

Good selection of sofas

Good selection of sofas, fabrics & colours, kept us updated throughout buying process. Useful to have van tracker. Delivery guys were efficient, all packaging taken sway. Suggest automatic 2 year reminders are sent for sofa health check, lots of people will forget!!!

2026年7月31日
5つ星のうち4の評価

I am still waiting to hear about the delivery from Milton Keynes

I am still waiting to hear about the repair

Also it has been nearly two weeks for our order from Milton Keynes to be delivered

2026年7月25日
poltronesofà - Milton Keynes ロゴ

poltronesofà - Milton Keynes からの回答

Good Afternoon

I hope you are well and thank you for taking the time to leave us your review.

I am very sorry to read that there are concerns with your furniture.

If you have not already done so you can report this with our aftercare team, by using our online contact form on the link below.
This will enable us to obtain all of the relevant information that we need to review your concerns, and advise on the next steps.

The link that you need is https://enquiries.scs.co.uk/

If you would like to send us an email with your order number you are still awaiting delivery on to socialmedia@poltronesofa.co.uk we can look into this for you

Kind Regards

Lauren - Poltronesofà at ScS
Social Media Team

5つ星のうち2の評価

The delivery guys were polite and did a…

The delivery guys were polite and did a good job of putting the furniture in place where I wanted it and when I pointed out that there was a mark on the sofa they assured me that it would come out using the cleaner they gave me after they left my husband returned and proceeded to remove all the tags that were left on and noticed a tear in the leather we rang and was told ( automated response) that we had to fill in a form online as I do not have a pc I tried to do this on my phone but the web is not secure and it could expose all my passwords and credit card details so obviously I cannot use it I now have to make a very long journey to my nearest store and hope that they will help me not impressed that I cannot talk to anyone on the phone

2026年7月24日
poltronesofà - Milton Keynes ロゴ

poltronesofà - Milton Keynes からの回答

Ciao Jayne,

Thank you for taking your time to leave us a review.

I am sorry to see that you have had issues with your furniture upon delivery and that there are issues with uploading your pictures to our online form for our aftercare team to investigate.

Please contact our aftercare team on 0191 731 3300 in order to report these issues. If you advise that there are issues uploading the photos due to security etc they should be able to assist with an alternative method of receiving these.

In the mean time I will forward your account to them and ask for them to contact you with assistance on this.

Kind Regards

Lauren - Poltronesofà at ScS
Social Media Team

5つ星のうち5の評価

Fantastic service

Greeted at the door, asked requirements, I went looking for something I had seen on line but they don’t have in store, wanted to test how cosy it was, luckily, Jamielee showed me equivalent thank goodness she did. She then showed me every possible scenario in the store to match my measurements . Jamielee was so helpful and very patient, not a pushy sales person at all.
Went beyond to get me the right sofa in the right fabric and a footstool and chair. Just now waiting delivery

2026年7月24日
5つ星のうち4の評価

They weren't pushy

They weren't pushy. But we're helpful when i needed it.
My only criticism is that iv had no confirmation email of my purchase but was sent a quote before my purchase. I feel you should send out confirmation emails.

2026年7月22日
poltronesofà - Milton Keynes ロゴ

poltronesofà - Milton Keynes からの回答

Good Afternoon Mrs White,

I hope you are well and thank you for your email.

I am pleased to see that overall you had a positive experience with us.
Please accept my apologies that you did not receive a copy of your order documents, this is normally sent automatically once the order is completed in store.
I have tried to call today however there was no answer so I have sent a copy over to your email.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

5つ星のうち5の評価

Excellent experience all round

Excellent experience all round. Fabulous smelling store and extremely helpful staff without being pushy.
I think I have a lovely sofa and chair which was heavily discounted - looking forward to receiving my new furniture,

2026年7月20日
5つ星のうち5の評価

Excellent Sofa Bed

Excellent well made Sofa Bed with a wide range of colour fabrics to choose from and the mattress is of great size and quality. Delivery was on time with very good communication and the team carefully unpacked and positioned the Sofa Bed in the room of our choice. We are very pleased with our purchase.

2026年7月17日

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