Had to put a 1 star because I was promised my furniture on Friday. On Wednesday was asked if I can move the date as they have oversubscribed and I said I don’t have a couch and only an uncomfortable chair so I still want my sofa on Friday. I then get a confirmation that it will arrive Friday. Then on the Thursday I get a call saying I cannot get my Furniture today as there has been an issue with deliveries even though I was told by another person this was due to oversubscription. I the. Said I don’t have a couch I need it still to come. They said I can’t have it Friday it’s going to be Monday. The area manager has decided this. They let him know my circumstance and he argued back and said I’m not getting the sofa that day. I just feel now that the area manager should live a day in the staff and customers shoes and at least told me himself his decision. I’m now unhappy after looking forward to my new sofa. The team in the shop is as excellent and did what they can but their hands were tied.

very good staff

Pleasant, helpful and efficient crew. Arrived at the right time (just a little difficult to understand on the phone due to heavy accent)

Great delivery and brilliant suite

All very good up to delivery ,but we can't comment on all the package unless something goes wrong.

The member of staff was knowledgeable about the products but put no pressure on us which we appreciated

Wouldn’t print me off a paper invoice in store had me sat there for 15 mins waiting for one then didn’t get one in end

Very polite and helpful when purchasing my new sofa, only a short wait for delivery.
Delivery was fast and easy. The 2 men that delivered where Very polite and helpful when setting up.

Great customer service and help in store - Listened to my requirements and assisted with clear advise on delivery. Very happy with the price too!

Item delivered early. Workmen very helpful.

Chaps from SCS showed up to deliver sofa. All on time, great attitude, couldn’t do enough, sofa all up and running and with a walk through of features all in 20mins. Awesome service

Great service from Darren :) friendly and didn’t put any pressure on :)

Excellent sofa. Excellent service Excellent delivery

Very helpful and we were informed at every stage

Everything went well with the delivery and we are very pleased with our armchairs, thank you.

Will was very helpful. We went one week and he gave us information and we slept on it and went back a week later. Will gave us all the details of our order explained everything and we were very happy.

good looking product
reasonable price
good service

Steven was brilliant showing us around and informing us of all the different fabrics that could be used for certain labelled pieces of furniture. This led to us buying Luga sofa and mixing up with a swivel chair and tub chair in matching leather, so it still looks like a matching suite. Thank you Steven

Informative and helpful sales assistant who showed us what we wanted to see and gave us options. Thank you William

Fabulous service from Natalie at your Preston store. She was extremely helpful, approachable and professional and knowledgeable about the products. Looking forwards to receiving our furniture.