So we waited over 4 months for the sofas to arrive (late April 2026) and initially super impressed by the packaging and the delivery guys were lovely. They left and immediately noticed a pull or defec... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Received our villa sofa which is lovely but we had ordered two power chair ends or so we thought as the order shows recliner cups which shows that our intent was to have recliners however seems there... もっと見る
Had a very enjoyable experience was told the night before of our expected delivery time and again on the following morning. The 2 delivery men were very respectful of our home and swiftly had our... もっと見る
From start to finish, everything in our experience went smoothly. On visiting the branch we were given both the freedom to browse and great support when needed. We ordered our sofa, were given an esti... もっと見る
企業情報
poltronesofà - Worthing について
当該企業による記述
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
当該企業による記述
連絡先
Unit 1, Red Square Retail Park, Sompting Rd, BN14 9LA, Worthing, 英国
- +441917313300
4.5
優良
315件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Amazing Team
Amazing Team! The sofas were incredible designs and material, the touches they are are lovely!
Paul from Worthing was fantastic! He helped us decide and chose the one we wanted! We then got referred on our finance due to completing on a house, we then came back 2 weeks later and Paul was there to help us agin! Determined to get us this sofa ordered! And successfully we managed to get our sofa ordered
2026年5月29日
Very welcoming on entry
Very welcoming on entry. Happy to leave us to browse until we were ready to talk. Very knowledge about products.
2026年5月28日
A great experience all round
A great experience all round, from the helpful sales rep in store to the friendly delivery guys who took the time to explain how to take the sofa apart if needed. The sofa itself is excellent quality and well worth the wait, I highly recommend SCS.
2026年5月30日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Shop staff helpful at point of sale
Shop staff helpful at point of sale. Delivery crew very good. Furniture good. A couple of issues need sorting out.
2026年5月22日
poltronesofà - Worthing からの回答
Ciao Mike,
I hope you are well and thank you for your 4* review.
I am pleased to see that you found the sales team to be helpful and had a positive service from our delivery crew.
I have tried to call you today regarding the issues that you need to have resolved, there was no answer however I have left you a voicemail.
Please feel free to contact our aftercare team on 0191 7313300 or email us at socialmedia@poltronesofa.co.uk and we can certainly take a look.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Polite and explanation clear
Only a bit late, but rang first to give me an ETA. Explanation of sofa working clear. Delivery men polite and helpful.
2026年5月21日
The staff at the Worthing store were…
The staff at the Worthing store were great, the delivery team were great and most importantly the sofa is great!
2026年5月19日
Great shopping experience
The store was clean and well laid out, The staff were friendly Kind and patient, nothing was to much trouble for Callum in particular.
2026年5月16日
they kept us informed on the delivery
they kept us informed on the delivery, they arrived within the time allotted , they where quick in putting the sofa together, and they took all the packing away. Very efficient. Thank you guys.
2026年5月16日
Great service and the guys who put it…
Great service and the guys who put it together where very polite and professional
2026年5月16日
Staff (Paul) in the worthing store was…
Staff (Paul) in the worthing store was friendly and also the delivery details leading up to the delivery spot on
2026年5月14日
Nice quality sofa
Nice sofa, good quality at a reasonable price. It was delivered on time and the delivery people were professional and efficient - I'd recommend.
2026年5月16日
We ordered our sofas in January and…
We ordered our sofas in January and were given excellent service and an expected delivery week. The sofas were delivered in that time line and the two guys who delivered and set up the sofas were extremely efficient and friendly. Overall, delighted with the service from start to finish.
2026年5月10日
From choosing the furniture in the…
From choosing the furniture in the showroom and the delivery and construction we had excellent customer service from friendly and helpful staff.
The only thing that was disappointing was the long wait for the furniture.
2026年5月12日
The two men were very polite and…
The two men were very polite and helpful and very tidy about not leaving any rubbish.
Mr Mrs Henley
2026年5月14日
Staff and delivery were excellent
Staff and delivery were excellent. Recliner and sofas are exactly what we ordered, but , lower base cushions on the front faces are creased / misaligned not flat like all the display examples. So am disappointed as it arrived yesterday. To be fair the after sales/ Aftercare team ( Lesley) was very helpful and apologetic regarding this issue and passed the case to Amera group for further review. We look forward to the issue being resolved asap.
2026年5月12日
poltronesofà - Worthing からの回答
Good Morning,
I hope you are well.
Thank you for taking the time to leave us your review and for the feedback following your order and delivery.
First of all I am very sorry for the concerns raised with your furniture and will aim to have this resolved for you as quickly as possible.
An appointment has been booked with Emmiera for 08/06/26 where a technician will attend to take a look over you sofa.
Once this has been actioned, and we have received the report, we can then discuss the next steps with you.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Plenty of staff to answer our questions…
Plenty of staff to answer our questions without high pressure selling.
2026年5月8日
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