SecureFix Direct Ltd レビュー 

212
•
TrustScore 5段階評価の4

4.0

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Excellent customer service from SecureFix Direct. I experienced an unexpected issue with the courier, which was outside the seller's control, and Neil was extremely helpful throughout. He responded pr... もっと見る

企業が回答しました

5つ星のうち5の評価

Ordered caravan window capping through Amazon, unfortunately the wrong size was sent. I contacted them and they very quickly resolved the problem and told me I could keep the item wrongly sent. Shame... もっと見る

企業が回答しました

5つ星のうち5の評価

Fantastic customer service, went above and beyond my expectations. Through no fault of SecureFix we had an issue with a Canal Lock key, the head with the tapered holes had been welded onto the handle... もっと見る

企業が回答しました

5つ星のうち5の評価

I ordered an initial 1-ton sky hook to assess its dimensions and verify that it would fit over the shank I was connecting it to. Once I had confirmed that it fitted correctly, I ordered a second o... もっと見る

企業が回答しました

企業情報

  1. キャンプ用品店
  2. ・
  3. カヌー スポット
  4. マリン用品店
  5. 工具店
  6. 雑貨屋
  7. 製造業者

当該企業による記述

We Are Suppliers Of High Quality, Fair Price Goods, Providing Caravan Siting Equipment, Agricultural And Forestry Hardware, Marine Hardware And Fittings, Lashing / Lifting And Towing Equipment And Theatre Equipment. With Our Simple And Secure Ordering System In Place, You Can Have Your Order Placed, Goods Safely And Securely Packaged, Dispatched And Delivered To Your Door All Within 72 Hours (Excluding Bank Holidays & Weekends). We Have A No Quibble Returns Policy.


連絡先

4.0

ほぼ満足

TrustScore 5段階評価の4

212件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 80%に回答しています

通常1カ月以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.0

すべてのレビュー

(212)

過去12か月のレビュー数: 19件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Great company to deal with

Great company to deal with. Goods were lost by Royal Mail during the lockdown, messages the company , another parcel was sent and arrived next day. Thanks Jason for looking after me.

2020年6月12日
自発的なレビュー
SecureFix Direct Ltd ロゴ

SecureFix Direct Ltd からの回答

Hello John.

Thank you for your feedback and order - I am glad that our customer service (Jason) was able to help you, the current situation is very challenging for us all. Do let us know should you require us again.

Jamie.
www.securefixdirect.com

5つ星のうち5の評価

Excellent service

Excellent service, very good quality product, excellent communication and very well packaged. 5+ Seller, Highly recommended .

2020年5月29日
自発的なレビュー
SecureFix Direct Ltd ロゴ

SecureFix Direct Ltd からの回答

Hello Stephen.

Thank you for your feedback.

Jamie.
www.securefixdirect.com

5つ星のうち5の評価

Best customer service ever experienced

We ordered a canoe trolley, however on unpacking found it wasn’t quite the right item. We messaged via eBay and Jason responded almost instantly on a bank holiday and posted the correct item next day delivery free of charge. As a goodwill gesture they even asked me to keep the original item.

This is by far the best customer service I have ever received, online or in the shops.....my faith in mankind is restored.

All the very best and I hope business is kind to you.

2020年5月27日
自発的なレビュー
SecureFix Direct Ltd ロゴ

SecureFix Direct Ltd からの回答

Hello Helen.

Thank you for your feedback and order - I am glad that our customer service (Jason) was able to help you, we appreciate your kind words.

Jamie.
www.securefixdirect.com

5つ星のうち5の評価

Ordered a 3 kgs stainless anchor from…

Ordered a 3 kgs stainless anchor from Jason, unfortunately ,item was lost in post. On contacting Jason he offered a bigger anchor as replacement which arrived in 2 days.no extra charge.
This one turned out to be too heavy for me.
As soon as I mentioned this, I was offered to have it collected, with full refund
This is amazing customer service, and I cannot recommend Jason and this company enough

William Lewis (Cardiff)

2020年5月15日
自発的なレビュー
SecureFix Direct Ltd ロゴ

SecureFix Direct Ltd からの回答

Hello William.

Thank you for your feedback and order - I am glad that our customer service was able to help you.

Jamie.
www.securefixdirect.com

5つ星のうち5の評価

I bought an LED trailer board from…

I bought an LED trailer board from Securefix. It is a quality product bought for a reasonable price with fast delivery. I had a slight problem with one of the LED's. I contacted Jason who replaced the item by next-day delivery. His response was text-book for customer care. Highly recommended

2020年5月12日
自発的なレビュー
SecureFix Direct Ltd ロゴ

SecureFix Direct Ltd からの回答

Hello.

Thank you for your feedback, I have relayed this to Jason, who sends his best to you. Jamie has also made me aware that he has just emailed you.

I am glad that we were able to serve you.

Kind regards, Richard.
www.securefixdirect.com

5つ星のうち5の評価

Phenomenal, Galactic(?) Customer Service!

I bought a product a couple of months ago. Sadly, Chinese origin and it failed badly. Spoke to Jason via eBay ... so accommodating and understanding. Customer Service in the Premier League - unsurpassable! Proud to be a customer!!!???? Rob

2020年5月10日
自発的なレビュー
SecureFix Direct Ltd ロゴ

SecureFix Direct Ltd からの回答

Hello Rob.

Thank you for your feedback and order- we have a good team here, I am glad that our customer service was/are able to help you.

Jamie.
www.securefixdirect.com

5つ星のうち5の評価

Just had my alloy wheel clean brush…

Just had my alloy wheel clean brush delivered (before the delivery date given)and wow the quality and price is sublime, thanks Martin

2020年5月7日
自発的なレビュー
SecureFix Direct Ltd ロゴ

SecureFix Direct Ltd からの回答

Hello Martin.

Thank you for your feedback, I am glad that you were happy with your entire experience. Happy wheel cleaning.

Jamie.
www.securefixdirect.com

5つ星のうち5の評価

Thought there may be a delay now BUT…

Thought there may be a delay now BUT the order was received within 3 days -great & cheaper than elsewhere.

2020年4月26日
自発的なレビュー
SecureFix Direct Ltd ロゴ

SecureFix Direct Ltd からの回答

Thank you for your feedback.

We are working around the clock in order to fulfill orders, we supply NHS as well as retail so it is paramount that along with social distancing and other in house safety measures, we continue to supply as per customer expectations.

I hope that we are able to supply to you again.

Jamie.
www.securefixdirect.com

5つ星のうち5の評価

Automatic soap dispenser

PERFECT item - GREAT price - AMAZING communication
HIGHLY recommended

2020年4月15日
自発的なレビュー
SecureFix Direct Ltd ロゴ

SecureFix Direct Ltd からの回答

Hello Caroline.

Thank you for your feedback, I am glad that you were happy with your entire experience.

Jamie.
www.securefixdirect.com

5つ星のうち5の評価

Outstanding Customer Service

I received two items which were faulty. I received a reply the same day and an offer of a refund or two tested items. I went for the refund and the same day was told that a refund had been applied to my account. This was incredible customer service. Apologetic, friendly and efficient. This company deserve to do well. Thank you.

2020年3月30日
自発的なレビュー
SecureFix Direct Ltd ロゴ

SecureFix Direct Ltd からの回答

Hello.

Thank you for leaving us feedback.

I am glad that you are happy with the resolution.

If you need us, please don't hesitate to contact.

Jamie.
www.securefixdirect.com

5つ星のうち5の評価

Very quick delivery

Very quick delivery, good prices and I'm pleased with my Ace 1600 wire rope puller, looks pretty bomb proof to me. I would have liked to be able to phone re. a couple of queries but the online chat sufficed. I will use again.

2019年12月19日
自発的なレビュー
SecureFix Direct Ltd ロゴ

SecureFix Direct Ltd からの回答

Hello.

Thank you for your order and for leaving us feedback.

The wire rope hoists are a great piece of kit.

If you need us, we are only an email away.

Jamie.
www.securefixdirect.com

5つ星のうち5の評価

Great seller

Great seller
Offering great deals. Excellent communication. Very trusted.
Recommended.
Hope to deal again.

2019年12月19日
自発的なレビュー
SecureFix Direct Ltd ロゴ

SecureFix Direct Ltd からの回答

Hello.

Thank you for leaving us feedback.

If you need us, just give us a shout.

Jason.
www.securefixdirect.com

5つ星のうち5の評価

Quality goods and service

Quality goods and service, what more could you ask for.
No hesitation in recommending

2019年12月14日
自発的なレビュー
SecureFix Direct Ltd ロゴ

SecureFix Direct Ltd からの回答

Hello.

Thank you for leaving us feedback in reference to your experience.

If you need us, we are only an email away.

Jamie.
www.securefixdirect.com

5つ星のうち5の評価

I ordered an item from this Company

I ordered an item from this Company, via Amazon which arrived slightly damaged. I wrote a review concerning this, not expecting to hear any more. The Company took the trouble to contact me directly and could not do enough to rectify the situation, and immediately dispatched a replacement. I can't speak more highly of this Company as their Customer Service is excellent, and it is nice to find a Company that still takes a pride in the service that it delivers. I will have no hesitation in dealing with this Company in the future, and would recommend it to anyone.

2019年11月26日
自発的なレビュー
SecureFix Direct Ltd ロゴ

SecureFix Direct Ltd からの回答

Hello.

Thank you for your feedback.

I have spoken with the team and I am advised that Jason dealt with your order.

We appreciate your constructive feedback, it helps us meet our customers needs.

You know where we are should you need us.

Jamie.
www.securefixdirect.com

5つ星のうち5の評価

I bought an 48mm clamp from SecureFix…

I bought an 48mm clamp from SecureFix Direct and was very pleased with the speed of delivery. I spotted a possible weakness and changed the shorter bolt for a longer one. Notifying the company, I received a professional response, saying they would contact their suppliers to advise them.

2019年11月15日
自発的なレビュー
SecureFix Direct Ltd ロゴ

SecureFix Direct Ltd からの回答

Hello.

Thank you for your feedback.

I have spoken with Jason and he has advised me that the suppliers have taken on board our request and have tweaked the design in anticipation for our orders moving forward.

We appreciate your constructive feedback, it helps us meet our customers needs.

Should you require us in the future, just give us a shout. Happy clamping!

Jamie.
www.securefixdirect.com

5つ星のうち5の評価

What a brilliant company!

What a brilliant company!
I ordered a ten metre strop on Ebay but received a five metre one in error - a quick email and Jason sorted it out immediately, apologising profusely, resulting in the delivery of the correct one in the next morning's post with the bonus of being told to keep the first, shorter one too!
Perfect customer service and highly recommended!!

2019年11月13日
自発的なレビュー
SecureFix Direct Ltd ロゴ

SecureFix Direct Ltd からの回答

Hello.

Thank you for leaving us feedback in reference to your experience. I am glad that you are happy with the resolution. I have passed your feedback onto Jason and our team.

If you need us, we are only an email away.

Jamie.
www.securefixdirect.com

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