Nachdem die Bestellung ansich bis zum Check-Out gepasst hat, war ich umso schockierter dass NUR PayPal als Zahlungsmöglichkeit zur Verfügung steht und dann auch noch die daraus resultierenden Gebühren... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Unbelievably dishonest company and support. Purchased a MR60BHA2 which was advertised as being used by someone on a couch and someone at a desk. The sensor is horribly inaccurate, saying I'm breathing... もっと見る
企業が回答しました
TBH good product and support. After around 16 months device suddenly stopped to work. I inspected it and couldnt find reason. So I opnened SenseCap app on internet and just writed short message. I doe... もっと見る
The most buggy website I have ever used. Full of bugs in the ordering part, allocated money on my account multiple times, no order actually went through. Ran into two visual errors when buying.... もっと見る
企業が回答しました
企業情報
当該企業による記述
Seeed Technology (also known as, Seeed Studio) is a leading open-source hardware provider focused on emerging technologies like edge AI, robotics, smart sensor system and etc. for technologists worldwide. Leveraging an open-source hardware ecosystem, we accelerate the transformation of ideas into market- ready products and solutions in order to support diverse and emerging applications across industrial. Through working closely with global developers, it integrates new information technologies in its complete and open production system, that is epitomized into “modules→devices→integrated solutions”.we have built a technology ecosystem based on an open-source hardware ecosystem, AI- driven capability and cross domain co-creation.
連絡先
9F, Building G3, TCL International E City, Zhongshanyuan Road, Nanshan, 518051, Shenzhen, 中国
- +86-0755-86095676
- order@seeed.io
- www.seeedstudio.com
1.9
期待以下
270件のレビュー
ネガティブなレビューの 100％に回答しています
通常1カ月以上経ってから回答
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Wer in Europa bestellt, sollte gut aufpassen.
Nachdem die Bestellung ansich bis zum Check-Out gepasst hat, war ich umso schockierter dass NUR PayPal als Zahlungsmöglichkeit zur Verfügung steht und dann auch noch die daraus resultierenden Gebühren auf den Kunden abgewälzt werden sollen. So mit Sicherheit nicht, denn diese Praxis ist gemäß den Richtlinien von PayPal unzulässig. Auch das entsprechend hohe Porto angesichts der langen Lieferzeit sagt einiges aus. Aufgrund dieser Erfahrung hab ich den Kauf dann an der Stelle abgebrochen und kann dieses Unternehmen beim besten Willen nicht empfehlen.
2026年3月23日
自発的なレビュー
Seeed Studio からの回答
Thank you for your feedback, and we apologize for the poor checkout experience.
Regarding payment methods: credit card is currently only supported for USD transactions, not for EUR or JPY—hence you only saw PayPal as an option. We are working to enable credit card payments for EUR and JPY. The fees you mentioned are charged by PayPal, not by us.
Regarding shipping costs and delivery: costs vary by region and product size, and in some cases are high with long delivery times. We are actively looking for more cost-effective carriers to reduce costs and shorten delivery times.
If you need further assistance, please contact us at order@seeed.io.
Unbelievably dishonest company
Unbelievably dishonest company and support. Purchased a MR60BHA2 which was advertised as being used by someone on a couch and someone at a desk. The sensor is horribly inaccurate, saying I'm breathing 20 breaths per minute when holding my breath, showing my heartrate at 110bpm when Apple Watch shows 65bpm. Support refused to accept a return/refund, or even a replacement, stating that it is only to be used on a bed (???) and editing their wiki after sending the reply, to remove the desk example. So dishonest, yet another scamming company. If things change, I will update this review accordingly.
2026年2月19日
自発的なレビュー
Seeed Studio からの回答
We’re sorry to hear about your experience and appreciate you sharing your feedback.
The MR60BHA2 is a non-contact radar developer kit intended for research and system integration purposes. It is not a medical-grade device, and its heart rate and breathing outputs are based on radar micro-motion signal estimation rather than direct physiological measurement. As a result, readings may differ from wearable devices such as an Apple Watch.
For heart and breathing monitoring, the module is designed primarily for static, single-person use in sleep scenarios, and performance is highly dependent on installation and environmental conditions. We continuously work to improve documentation and clarify usage guidelines to avoid misunderstandings.
If you would like to discuss your case further, please feel free to contact our support team directly: techsupport@seeed.io — we’re happy to review the situation.
The most buggy website I have ever…
The most buggy website I have ever used.
Full of bugs in the ordering part, allocated money on my account multiple times, no order actually went through.
Ran into two visual errors when buying. Attempted using Mastercard and paypal. Mastercard woudn't work, paypal did but still did not go through, even if there was no errors.
I do NOT recommend. I have contacted them and informed them about the errors on the website.
2025年12月28日
自発的なレビュー
Seeed Studio からの回答
Thank you for your feedback. We have located the emails you sent, and we sincerely apologize for the unpleasant experience you had. The issues you raised have all been addressed and improved accordingly. If you have any further questions or need additional assistance, please feel free to contact us at order@seeed.io.
Produkt kam defekt an und wurde nicht erstattet
Produkt kam defekt an, der technischer Support des Herstellers war bemüht und kam zum Schluss, dass ich das Produkt zurückgeben sollte. Seeed hat dazu alle Anfragen ignoriert.
2025年8月14日
自発的なレビュー
Seeed Studio からの回答
Thanks for reaching out.
We regret that things did not go smoothly when you tried to get this resolved. Quick and helpful support is exactly what you should expect from us, and we fell short here.
Would you mind sharing your order number and relevant details at techsupport@seeed.io? Someone from our team will personally look into this and reach out to you.
Your concern matters to us, and we are truly sorry for what you've been through.
Schlechte Lieferzeiten und schlechter Kundenservice
Die Lieferzeiten, die angegeben werden, stimmen leider überhaupt nicht. Selbst wenn man den Aufpreis für eine UPS Lieferung zahlt, werden die Lieferzeiten nicht eingehalten.
Der Kundenservice ist nicht existent. Anfragen werden nicht zeitnah beantwortet.
2025年11月16日
自発的なレビュー
Seeed Studio からの回答
Thanks for your feedback, and I'm really sorry about this.
The order didn’t ship when it was supposed to—that’s on us. And our customer service didn’t get back to you in time either, which shouldn’t have happened.
To make it right, could you send your order number to
order@seeed.io?
We’ll look into the delay and sort it out for you.
Sorry again. We’ll do better.
They sent the wrong product. Left with no response after asking to resolve the issue.
I purchased a SeeedStudio synth module, but received a camera module instead. I asked a refund or exchange after receiving the wrong product from SeedStudio. Customer support is ghosting all channels, email, chat support,... name it. After 10 days of trying, I get no response on how I can exchange the wrong item for the right one.
I ordered all my items from the German EU shop, hoping this would give me the least trouble, but turns out to be wishful thinking.
2025年11月6日
自発的なレビュー
Seeed Studio からの回答
Thank you for your feedback, and we sincerely apologize for this poor experience.
You chose our German EU store expecting a smoother process, but instead received the wrong item and couldn't reach customer service for 10 days—this falls short of our standards, and we understand your frustration.
Sending the wrong product was our mistake, and failing to respond was our responsibility. Here's how we'll resolve it: we'll send you the correct synthesizer module at no cost, and you may keep the camera module—no need to return it.
Regarding the unreachable service, we've escalated your case. We couldn't locate the emails you sent, so please forward your order number to
order@seeed.io, and we'll follow up to ensure resolution.
We apologize again. We'll take immediate steps to improve, and look forward to making things right.
Poor return policy
Delivery was ok and fast but ... product did not perform as expected, so I asked for a refund. Not possible, simply because the item had already been used, as stated by Customer Service.
In the early days of web shopping this was a common 'web shop attitude' but later forbidden by EU law. A customer has the right to test the item and return it in case it does not perform or does not meet expectations (with the item in original state and packaging). After all, such a device can be reset and is not a consumable.
2025年10月23日
自発的なレビュー
Seeed Studio からの回答
Thank you for your feedback. We regret that the product did not perform as you expected.
Regarding your refund request, we would like to clarify that if the product does not have a quality defect and has already been used, we generally do not accept returns. This is to ensure that other customers receive products that are brand new and unused. We hope for your understanding.
As for the EU law you mentioned, we will take note of it and escalate your case to the relevant team for further review, so that we can continue to improve our after-sales policy in the future.
Thank you for bringing this to our attention.
WoW Seed Studio Stink
WoW, wish I had read the reviews prior to ordering from these clowns. Ordered RPI CM4 a week ago have asked for order/shipping status 3 times and no response even though it's supposed to ship from US warehouse and to me in US. Last and only time I purchase anything from them.
2025年9月27日
自発的なレビュー
Seeed Studio からの回答
Thank you for your feedback. We sincerely apologize for not receiving updates on your order status after purchase, and for failing to respond to your multiple inquiries.
We have since improved our customer service response time. It is possible that we did not successfully receive the emails you mentioned due to a system issue, which resulted in our failure to respond in a timely manner.
Since we are currently unable to locate your order information, could you please send your order number to order@seeed.io? We will look into the specific details of your case.
We apologize again for this unpleasant experience, and thank you for giving us the opportunity to investigate the matter.
I purchased a reSpeaker AI Kit on…
I purchased a reSpeaker AI Kit on Saturday and cancelled it a few minutes later. The purpose of the cancellation was to purchase with expedited shipping. Instead today I get an e-mail today that they cannot cancel my order and that I will be charged 13% to return the product. I find it very disheartening to be treated in this way as a customer. I would warn anyone against purchasing from this vendor as they have very unsavory tactics to sell their products.
2025年8月23日
自発的なレビュー
Seeed Studio からの回答
Thank you for your feedback. We sincerely apologize for your poor return experience.
At the time, your order had already been uploaded to our overseas warehouse's packing system and could not be automatically canceled, so the package was ultimately shipped. Please note that the overseas warehouse is a third-party facility we lease, which does not accept return processing. As a result, the product had to be returned to China. This situation arose due to deficiencies in our return policy at the time — you should not have borne any of the associated costs.
Since last October, we have fully improved our policy: for any returns resulting from system failures to cancel orders, we will bear all related costs — customers will not be exposed to any risk. In addition, orders valued under 500 USD can now be returned to our overseas warehouse.
We regret that we did not see your message sooner. If you have incurred any losses as a result of this order, please contact us at order@seeed.io, and we will provide appropriate compensation.
Once again, we sincerely apologize for the inconvenience caused.
no tech support, no customer service
This company sells computer hardware. I purchased Home Assistant to bridge by Ring cameras to my Apple Home Kit. When I got the unit up and running on my own because there is zero tech support I did get the cameras to show in a little dashboard, however when you click on them they lose connection. I tried tech support throughout their community help page on Facebook, and I was laughed out of the room! I've had the unit a little over a week, and had to dispute my charges on Paypal and they finally got back to me and said they weren't going to give me a refund. Said it was a user error. First of all it's been a week second of all it didn't work And lastly if I had to purchase this through Amazon it would already be on in the mail on its way back! horrible customer service stay away!
2025年8月22日
自発的なレビュー
Seeed Studio からの回答
Thank you for your feedback. We regret the frustration you experienced during use and the unpleasant interaction in our community.
We truly value every genuine review left by our users on Trustpilot, and we are always willing to listen carefully to different kinds of feedback. Regarding the connection issue you described, our technical team has conducted an initial assessment. However, since we cannot remotely replicate your specific usage environment, we are unable to make a further judgment at this time.
If you would like to provide more information, please feel free to reach out to us at order@seeed.io. We will continue to pay attention and uphold the sincerity of communication that every Trustpilot review represents.
Thank you for bringing these issues to our attention.
Damn, what a bad shop
Seeed Studio offer's pretty cool hardware for your smart home. I ordered a set of epaper display, epaper driver board and fitting ESP32-C3 from them. epapers shipped from China, the rest from Germany. After fiddling around with it, I had to find out, that I either had defect epaper, or ESP32 and driver board. From their perspective it's the cheapest, hence ESP32 and driver board, which they wanted to send me.
After 3 weeks of waiting, I started issuing a paypal claim and out of the sudden the replacement hardware is shipping.
Still my epaper display's are the problem, as also with the original ESP32 driver board from Waveshare these displays are not getting to work.
Don't waste your money on them, if you're unsure to receive working parts. Btw. if you read their site thoroughly, all parts must be returned to china on own cost!!!
2025年8月8日
自発的なレビュー
Seeed Studio からの回答
Thank you for your feedback. We sincerely apologize for the trouble and frustration you experienced during the hardware debugging process.
Regarding the compatibility issues and the delayed shipment of replacement parts, we have strengthened our pre-shipment quality control. In addition, our after-sales policy has been improved: if a product is confirmed to have a quality defect, we will cover all related costs, including return and exchange shipping fees.
Please send your order information to order@seeed.io. We will reassess the situation and handle it properly.
We apologize once again and thank you for your valuable feedback.
These guys are lying thieves
These guys are lying thieves; I've ordered a home assistant yeloow, and cancelled the day after in the morning. (website stated i could cancel as long the order was in processing).. An hour later i received a mail, instead of my cancellation it stated that the order was shipped. After contacting them and explaining there was something wrong; They just said, i should keep it or send it back to china with a 13% surcharce tax and shipping fee..(it shipped from germany by the way) Or i should refuse the shippment, that would mean stay at home from work to refuse the package. Never in my life have I experience such unproffesional behaviour with an onlne shop .. If you are in europe or usa DO NOT ORDER from these guys
2025年7月25日
自発的なレビュー
Seeed Studio からの回答
Thank you for your feedback, and we sincerely apologize for this terrible return experience.
At the time, your order had already been uploaded to our German warehouse's packing system and could not be automatically canceled, so it was still shipped. The German warehouse is a leased facility that does not accept returns, so the item had to be returned to China. This was due to our previous inadequate return policy, and you should not have had to bear the cost.
Since October last year, we have improved our policy: for returns caused by system failures to cancel orders, we now cover all related costs—customers do not need to take any risk.
We are sorry we did not see your comment earlier. If you incurred any loss from this order, please contact us at order@seeed.io, and we will compensate you.
Jetson Nano
I used this site to purchase a fairly rare embedded device (Jetson Nano Orin) at retail price. The customer service was excellent, and I received my order quickly and securely through DHL, although the import charges were significant. I bought the pre-order, which was scheduled to arrive in September but surprisingly arrived in July! Overall, an excellent experience.
2025年7月24日
自発的なレビュー
Seeed Studio からの回答
Thank you so much for your kind words and for sharing your experience in such detail.
We're delighted to hear that you were satisfied with our customer service, shipping speed, and the overall DHL delivery experience.
Regarding the significant import charges you mentioned, we completely understand that this adds to your overall cost. We will continue to monitor logistics and customs policies across different regions, and strive to provide a clearer and smoother cross-border purchasing experience for our customers.
Thank you again for your trust and support. We look forward to continuing to provide you with quality products and service in the future.
Extremely opaque return policy, international returns make refunds unreasonable
I ordered a product worth €70, but canceled the order before it was shipped. Despite this, the item was still sent out.
When I requested a return, I was told:
I have to return the item at my OWN expense to CHINA, even though it was shipped from a GERMAN warehouse (This is not stated anywhere on their website).
The return must include a tracking number, increasing the cost to at least €30.
They told me to declare a very low value (5 USD) to avoid Chinese customs fees which they would deduct from my refund.
After all deductions, I would only be refunded $54.78 (about €48), meaning over 30% of the original price is lost, even though the item is unused and unopened.
Nowhere during the purchase process was it made clear that returns must be shipped to China at the buyer’s cost. This lack of transparency is unacceptable. The return conditions are buried in email threads after purchase, not visible before buying.
Summary:
Order shipped from Germany
Return only possible to China
Customer pays for all return shipping and risk
Refund heavily reduced by unclear extra charges
I do not recommend buying from Seeed if you expect any kind of fair or manageable return policy. Once you’ve placed an order, you’re basically stuck with it—even if you cancel it right away.
2025年5月27日
自発的なレビュー
Seeed Studio からの回答
Thank you for your feedback, and we sincerely apologize for this terrible return experience.
At the time, your order had already been uploaded to our German warehouse's packing system and could not be automatically canceled, so it was still shipped. The German warehouse is a leased facility that does not accept returns, so the item had to be returned to China. This was due to our previous inadequate return policy, and you should not have had to bear the cost.
Since October last year, we have improved our policy: for returns caused by system failures to cancel orders, we now cover all related costs—customers do not need to take any risk.
We are sorry we did not see your comment earlier. If you incurred any loss from this order, please contact us at order@seeed.io, and we will compensate you.
Very Quick delivery 7 days.
Very Quick delivery about 8days
I order Respeaker Lite - Voice Assisant kit
2025年7月8日
自発的なレビュー
Seeed Studio からの回答
Thank you for your feedback.
We will continue working hard to further improve our shipping efficiency and bring you a smoother shopping experience. We also hope that you will be equally satisfied with the product's performance.
If you have any questions, please feel free to contact us at order@seeed.io.
They did not ship order
They did not ship order, if you try and cancel thet delay and don't give you a full refund.
Not sure what has happened to this company but I would avoid.
2025年5月23日
自発的なレビュー
Seeed Studio からの回答
Thank you for your feedback. We apologize for the frustration this has caused.
We understand your concerns regarding order cancellation and fulfillment. To clarify: orders are processed quickly and enter automated fulfillment, with estimated delivery times clearly indicated during checkout. Customers can cancel an order and request a refund before the status changes to "Processing." Once an order enters processing, cancellation options become limited.
To help us review your case, please share your order number or send an email to order@seeed.io. Our team will follow up with you directly.
We are also improving how our cancellation and refund policies are communicated to ensure greater clarity going forward. Thank you for bringing this to our attention.
Never recieved item
placed order, per website order would be shipped within a few days. a week went by still processing. I contacted seeed, it took them 3 days to respond, they lied and provided a tracking number that didnt work and said it had already shipped. Then no updates no communication. my order page still said processing so i reached out again and they said the package was lost and no inventory for 2 months. they only said something after me reaching out. Terrible communication and dishonesty. I dont think anything was ever sent. avoid this company.
2025年3月4日
自発的なレビュー
Seeed Studio からの回答
Thank you for your feedback. We apologize for what you experienced.
Your order clearly did not go as promised, and our communication fell short at multiple points. This is not the level of service we expect to deliver, and we take this seriously.
Please share your order number or forward your original email to order@seeed.io. Our team will review your case and follow up with you directly.
We are reviewing our fulfillment and communication processes to prevent issues like this from happening again. Thank you for giving us the opportunity to improve. Have a good day.
Der Support ist etwas langsamer als erwartet aber funktioniert
Wie von anderen beschrieben ist der Support eine Katastrophe. Ich habe PCIe3.0 Switch to dual M.2 hat for Raspberry Pi 5, Support NVMe SSD, Support Hailo8/8L bestellt und es passt meine existierende Hailo8L mit A E Key nicht mal in einen Slot. Ich möchte die Karte nun rechtskonform zurück geben und erstattet bekommen oder eine funktionierende bekommen. Nach mehreren Versuchen gebe ich jetzt auf und schreibe die 50€ ab.
Finger weg! Zu großes Risiko und Ärger bei Problemen.
Bei Hobby verdirbt das eher den Spaß.
Update: Mittlerweile hat man die Infos zur Kompatibilität angepasst und mir den Betrag zurück erstattet. Daher habe ich meine Bewertung auch angepasst.
2025年3月3日
自発的なレビュー
Seeed Studio からの回答
Thank you for taking the time to share this experience with us.
We are truly sorry that you had such a poor experience with our support. It is unacceptable that you had to try so many times and that the frustration took away the enjoyment of your product.
We are glad that your issue was eventually resolved. Your feedback is very important for our improvement. We will continue to optimize our support processes to avoid such cases in the future.
Thank you for your patience and understanding.
Support ist extrem langsam
Support ist extrem langsam, seit 4 Wochen versuche ich nun ein defektes Teil ersetzt zu bekommen. Der Support wiederholt sich mit seinen Wiki-Lösungsvorschlägen, ist insgesamt wenig kompetent und Antworten dauern teils 9-10 Tage. Bisher war nichts davon zielführend. Sehr entäuschend und nicht zu empfehlen.
2025年2月26日
自発的なレビュー
Seeed Studio からの回答
Thank you for your feedback.
We are truly sorry that you ran into difficulties while trying to resolve your issue. We understand how frustrating this can be, and we know that fast and effective support is what matters most in situations like this.
Could you please send your order number and relevant information to techsupport@seeed.io? Our team will look into your case and get back to you directly.
Your experience matters to us, and we sincerely apologize again for your experience.
Nothing is special about this product…
Nothing is special about this product and I question its legitimacy.. Once you order you better watch that account, they start doing re-occurring charges and not sending any product... ITS A SCAM out of southern California of all places.
2025年1月6日
自発的なレビュー
Seeed Studio からの回答
We are sorry to hear about your concerns regarding charges and order status.
We have standard order processing and shipping procedures. Tracking information and appropriate after-sales support are provided once an order is shipped. Recurring charges are not part of our practice.
Please share your order number or forward your transaction details to order@seeed.io. Our team will review and contact you directly.
We take your concerns seriously.
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