SEPHORA レビュー 

Sephora had an e-gift card specifically for Valentines Day called "Galentines Day". I ordered a Galentines Day gift card for my daughter the morning of Valentines Day. Given its an electronic gift card, you would think delivery would be within the hour. Wasnt received after 3 hours so I contacted Sephora who assured me it would be received that day. 3 hours later, still no e-gift card. Contacted another Sephora agent and was told the same thing. No delivery on Valentines Day - it arrives at 3am the day after Valentines Day. Contact them again to express my disappointment and get a reply asking me the email address I had it sent to and that was the only contact for 2 days. So I contact them again to say seems their responses take even longer than the e-gift card delivery.
Pathetic response (if you can call it that) and to date no offer of a reason why it happened or anything to make up for it. Absolutely will never shop at Sephora again.

Ordered a gift on 5 December with a delivery time of up to 5 business days. ‘For delivery by Xmas’ they promised clearly on the website. 25 DAYS LATER it was delivered, well after Xmas, and the recipient had left the country.

At each stage of the complaint, communication was slow and COLD. And they had the audacity to offer me a pathetic 10% off my next order, which would clearly never happen again.

Clearly an incompetent and unethical business, with slow, mean, frustrating and miserly customer service. Merry Christmas to you too, Sephora. Let’s hope your shockingly low standards drive you into bankruptcy soon.

PS Please do not reply to this asking me for an order number and that you will look into it. You’ve done that through your ‘compensations team’ and you’ve decided to do ABSOLUTELY NOTHING for wasting $125 of my money.

sephora does not care about the correct delivery of these products, even worse no verification is requested when delivering the package, my package is noted as delivered to the recipient but I still have nothing, a passerby has signed for me, and sephora does not even deign to refund me ... it's shameful ...

It's 4 weeks since purchase and I'm yet to receive refund for the 3rd item that was "Out of stock". I have so many times contacting with the customer service and the response with no outcome is not only super slow but also not accurate. Definitely one of the worst online shopping experiences ever.

These guys have a decent rewards program and love that they stock fenty. The service can be a bit hit and miss instore especially at Chadstone but that's ok I get it it's a large company

I've had a great experience in store but i have ordered online a few times and each time there seems to be something missing or the wrong item sent which is frustrating but I do love their products

My go for all my cosmetics. Can be a bit expensive for some things but everything is delivered fast.

I love this store for its huge assortment and pleasant prices. There have never been any problems with orders.

Great service! I went to the Karrinyup store to get a couple of items and the retail assistant was so helpful. The product range is extensive and the layout of the shop is pretty cool too. I got a combination of skincare products and make up. I will be coming back for more!

My order was delivered way quicker than I expected. Ordered from Australian online store. Soon as I ordered received conformation. Next day dispatch email and asked to wait for 24 hrs for tracking. Next day before even tracking info I received the package at my door step. How impressive was that!

Awful service, I ordered a few days ago and I was waiting to get my order. Today I just say we accepted you refund ! I haven't requested any refund at all !!

I have placed two orders. The first I realised that I had ordered the wrong shade aa soon as I hit ti confirm the order. No phone answering so I email to advise asking if they could change the shade. This was within minutes of placing the order. After two weeks of back ans forth I had to threaten calling ACCC to be told 'oh well its been posted now so you will just have to send it back (at my expense). The second time, I placed an order which was required for a special occasion. Website said 2-3 days p&h. 9 days later it still has not even been sent. Lesson learnt, I won't be shopping here again ever.

Ordered 2 items online. Most inexpensive item not received. They said they had sent it. They hadn't. Put in a queue to have an investigation. Refused to give new product or refund - for $14! Very poor customer service. Basically, inferring I'm a liar - if so, I would've claimed the $74 item!! Shockingly handled. Will go to Mecca

I think loyal customers need some good discount. I am paying a lot on online also on shop.

I ordered a few skincare products and their ordering process was pretty outstanding, fast shipping, really easy and simple. But I found cheaper dupes and cheaper prices on other websites so I recommend looking around if you don’t mind the time. Otherwise this is a really good place to shop 💕

priced to high, customer services are not very helpful and a bit slow in replying back to emails. I finally received my order and surprised that they got this order right this time.

I love Sephora. I spend a lot of money there (sometimes and order a week). Their shipping is generally pretty good and products are upto date with all the latest brands ranges. I take one Star off because I feel like the rewards system in Australia we get a bit jipped with. USA have bigger samples with each order and sometimes we receive none. I feel rewards could be greater. But I still love a good Sephora haul.

Never had a problem with shopping online with Sephora. Yes, it takes some time to dispatch products, but considering the size of the business and the amount of products they must have to dispatch, that’s to be expected. Everything has always arrived with little freebies and gifts which I appreciate. They have fantastic sales on products and stock a wide range of choices. The app makes it easy to Wishlist items and go back to it and the rewards program is great, although they haven’t had as much available online as I have found instore. Will always return, thanks for keeping me going through lockdown <3

Terrible service ever experienced!

I did my order early this month, I realized that I’d typed the wrong unit no., two hours later after my order, I tried to call them Live chat but I can’t reach anybody......, so i sent an email to them to explain and see what can they do for me, I waited for almost 48hrs, they finally reply me but it’s all craps, she literally copy and paste the answer from FAQ............and tell me they can’t do anything, I was waiting almost 48 hours and she tell me they can’t do anything!

I have no choice can’t rely on them to help me, so I went to my neighbor to ask them hold the parcel for me, ending up I receiveD my parcel form my neighbor, another nightmare is coming...I ordered 4 items but there’s missing 2 items........of course can’t call the customer service or live chat since no one working......I send them email again, same customer service again, of course same attitude, keep asking me if I receive my parcel yet? Even though I told her I got my parcel but she keep asking me the same question, come on If I haven’t got my parcel how could I know there’s something missing???

I deal with that useless and helpless customer service for a whole freaking week, she didn’t even apologize or give me suggestion like refund or send me back those missing items! Nothing at all!!!

I was exhausted......until I send my last email to her and say I’ll go to Sephora in store and complain about what happened and definitely go to fair trade to report that. Less than 10 mins I got her reply apologize and refund to me.

But I will definitely no longer to order anything from online Sephora Aus again. Terrible, such a big brand, what a shame!!!!!!!!

My experience has always been quick delivery and well packaged, exactly what I ordered