SEPHORA レビュー 

Average service, fulfillment, and shipping takes way too long. They try and not give you a refund on items by saying theyll credit your sephora account but if you are firm and kick up a stink they will refund you as per your rights as a consumer. The last two orders I've placed have had problems with items not arriving ect. I prefer to shop at mecca now.

HORRIBLE DELIVERY SERVICE!!!!

I placed my first online order last week and when I realised your company is using COURIERS PLEASE I knew straight away it would be a nightmare.
I have had issues with this company at least 20 times when they don't even attempt to deliver the parcels thanks to the drivers being lazy and they just marked the parcels as attempted delivery and made me pick up my parcels from their location.

And GUESS WHAT!!! It happened again this time with my online order that I placed for the very FIRST TIME WITH YOU!!! I have been tracking my parcel every day and of course as of this morning at 7.10am it is marked as ATTEMPTED DELIVERY when I was up by 6am and working in my study room right at the front of the house with curtains drawn up and I HAVE NOT SEEN ANYONE ATTEMPTING TO DELIVER ANYTHING OR RING MY DOORBELL!!!! THEN WHY THE HELL DID THE COURIER COMPANY HAVE THE AUDACITY TO SAY HE/SHE DID??? SO NOW I HAVE TO WASTE MY TIME AND PETROL to drive to a pick-up location TO COLLECT my parcel when my intention of buying things online is so that I DO NOT have to go out of my way to collect the parcel. I have also contacted COURIERS PLEASE and of course their call centre cannot contact the driver (as of the last 20 times).

I am not trying to be difficult because I NEVER HAVE ANY ISSUES with AUSPOST, DHL or STARTRACK. These companies have never failed me and the ONE COURIER COMPANY THAT FAILS ME EVERY TIME IS: COURIERS PLEASE!!! So thanks for my horrible 1st time online order with you guys, I WON'T BE BUYING ANYTHING ONLINE FROM YOU AGAIN unless you change your courier company!!

Arrogant company with a terrible attitude towards customer service, regardless of them being in the wrong. They will mislead you online too, please see the premium shipping service (extra $7) states 2-5 business days, 2 weeks later!! And I’m in the same state!!!
Their response that doesn’t include our handling time , on the website it strongly suggests you will have your order In 2-5 business days, I can’t believe all these bad reviews and they don’t even try to fix a soon to be failed company, they are happy to be deceptive, and happy to disappoint customers . I have never had to write a bad review but this was the worse online experience I have ever had!! if I could give a score result I would

There were few bumps with shipping but my order still arrived to me within a week and two days so it wasn’t too much of a long wait. Sephora also has great customer service. The only problem is that they don’t send you a shipping confirmation email, however you can follow the status of your order on the Sephora app so no biggie.

My ordeal has gone on for two months. Sephora emailed with a promotion that was if you spent $100 on Tarte Products you would get a free gift! I placed my order online, put in the promo code and when I got confirmation my promo product was not on the order. I immediately called the help centre and they accused me of not putting in the promo code then told me that I would have to not accept my order when it was delivered and reorder!!!!!! Bear in mind, this was 5 mins after placing my order - how no one could have simply changed it is beyond me! Emails were sent back and forth for the next few days and before I can not accept my order, they inform me they are out of the promotion product. Also every time I order they are always out of the redemption gifts. I refuse to buy off this company now - they treat customers horrible.