I am a regular customer of Sera Fine and really like their products. When they launched the new Vermentino Pocket Squares I had to get one. I love the design and color.
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Ho ordinato due cravatte, i tempi di consegna sono stati rispettati e le cravatte, seppur non le abbia ancora indossate, sono belle e di buona fattura. Ci sono margini di miglioramento per quella ch... もっと見る
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Exceptional quality. The ties are far more beautiful in person than in photos. Even when compared to pieces purchased directly from Milan boutiques, these stand out for their elegance and finish. Also... もっと見る
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I put in a custom order for 11 bespoke silk ties for my wedding. I worked through all the details on WhatsApp which was super smooth, the ties arrived on time and are absolutely perfect. Beautifully p... もっと見る
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企業情報
当該企業による記述
Serà Fine Silk – Handmade Italian Como Silk Accessories Milan-based brand crafting luxury Como silk ties, pocket squares, bow ties, braces, and scarves, handmade in Como, Italy. Each piece is crafted from the finest Como silk and shipped worldwide, with custom designs available for weddings, events, and corporate gifts.
連絡先
Via Santa Marta 21, 20123, Milano, イタリア
- +393427946654
- info@serafinesilk.com
- www.serafinesilk.com
4.7
優良
592件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
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Perfect!
Thank you for the speedy shipping service, beautiful wrapping, and great quality tie. Will definitely order again
2025年9月5日
Serà Fine Silk からの回答
Dear Julia,
Thank you for your kind words! We’re so glad you loved the tie, the packaging, and the service.
We’ll be happy to welcome you back for your next order!
The Serà Team
Superb service
Chat with representative was helpful. The product was exactly what I wanted. The delivery time was unexpectedly quick.
2025年9月11日
Serà Fine Silk からの回答
Dear Brian,
Thank you so much for your wonderful feedback!
We’re delighted to hear that our customer service team was able to assist you, and that our silk tie met your expectations.
We truly appreciate your support and look forward to serving you again soon!
The Serà Team
Poor Return Policy
I received the item ordered and it was not as expected, so I found an alternate. In the process of trying to return the original item to Sera Fine Silk for my refund, I noticed that they required the item to be returned within 15 days of receipt and it must be returned to Italy.
The cost to ship the item back to Italy was going to be $196 dollars and it was not guaranteed to make it back within 15 days.
In short, the return policy is unrealistic, if you want feedback on how to improve your customer service I would strongly advise extending the period to 30 days and consider a pre-paid return label.
Unfortunately, I will not be a returning customer, but I highly encourage your team to regroup on your return policy to ensure an elevated customer experience with your business.
2025年9月16日
自発的なレビュー
Serà Fine Silk からの回答
Dear Alyssa,
Thank you for taking the time to share your feedback.
At Serà Fine Silk, we truly value every customer experience and want to clarify our shipping and return policy.
Your order was shipped within 24 hours of being placed and delivered in just two days, as we believe fast shipping and responsive customer service are essential.
Our 15-day return policy is designed to give clients a fair window of time to decide and return their item. While, as stated in our policy, the return shipment is to be organized by the customer, our team immediately replied to your request to offer all possible support and guidance throughout the process.
We also understand that different shipping companies can have varying delivery times from your location to Italy, which is why we expressed our openness to assist if you had any doubts or needed guidance. We know international returns can sometimes feel challenging, and we will certainly take your suggestions into consideration as we continue to refine our policies to ensure the best possible customer experience.
We’re grateful for your honest feedback, and we remain committed to providing high-quality silk products, reliable shipping, and a caring customer support team.
If we can be of further help do not hesitate to contact us at info@serafinesilk.com
The Serà Team
Serà Fine Silk からの回答
Dear Martina,
Thank you for your kind words! We’re happy to hear you’re pleased with the high quality of our products and the shipping service. Our goal is to provide durable, stylish items delivered quickly and reliably, so it’s wonderful to know we met your expectations!
We hope to serve you soon again!
The Serà Team
Serà Fine Silk からの回答
Dear Thomas,
Thank you for your feedback! We’re so glad you appreciate the quality of our products. Each item is crafted with care from premium materials to ensure durability, comfort, and style. Your support means the world to us!
The Serà Team
Spitzenqualität zum guten Preis
Spitzenqualität zum guten Preis. Schnelle, zuverlässige Lieferung.
2025年9月2日
Serà Fine Silk からの回答
Thank you so much for your kind words! We’re thrilled you’re happy with the quality and price of. Serà accessories, and that your order arrived quickly and reliably. Providing premium products with fast, dependable delivery is always our priority. We truly appreciate your support!
The Serà Team
Serà Fine Silk からの回答
Dear Patrick,
Thank you for your feedback on the quality of Serà products! We carefully select premium materials and craftsmanship for all of our products to ensure durability, style, and comfort. Your feedback means a lot, and we’re so glad our commitment to quality shines through.
The Serà Team
The hook on the bow tie is unnecessary
The hook on the bow tie is unnecessary, except for children and people who never wear bow ties.
That hook is obtrusive, unsightly, and can potentially damage the shirt collar.
For me, it renders the tie unusable.
2025年8月21日
Serà Fine Silk からの回答
Dear John,
Thank you for sharing your feedback with us. We’re sorry to hear that the hook on the bow tie did not meet your expectations.
We’d like to explain that the hook is designed to make the bow tie adjustable and easy to wear, especially for those who are less familiar with tying or adjusting bow ties themselves. This allows the bow tie to be fitted comfortably to different neck sizes while maintaining the correct position.
We completely understand that some customers prefer a cleaner design without the hook, and we truly appreciate your perspective. Your comment is very valuable to us, and we will take it into consideration for future improvements.
If you have any further questions or need assistance with your order, please don’t hesitate to contact our customer service team at info@serafinesilk.com – we’ll be glad to help.
The Serà Fine Silk Team
No clear warning over hidden charges!!
Delivery was late, and I have received a bill for duty and taxes of over £50 - that’s nearly 30% of the items value!!!
2025年8月21日
Serà Fine Silk からの回答
Dear Desmond,
Thank you for sharing your thoughts with us. We’re truly sorry if the experience around your order did not feel smooth. As mentioned on our website, our atelier took a short summer break and reopened on August 21st—your order was shipped immediately that same day.
Regarding the duty and taxes, unfortunately these are applied directly by UK customs and are outside of our control. They are a standard procedure for international shipments and, as noted on our site, remain the responsibility of the customer.
We genuinely hope you will enjoy your silk accessories and that they will bring you pleasure for a long time. Should you have any questions or need assistance in the future, we’ll be more than happy to help.
Warm regards,
The Serà Fine Silk Team
Serà Fine Silk からの回答
Gentile Gianluca,
La ringraziamo sinceramente per la sua recensione così positiva! Ci fa molto piacere sapere che è pienamente soddisfatto del nostro servizio, e il suo feedback è uno stimolo a continuare a migliorarci.
La aspettiamo con piacere alla prossima occasione!
Il Team Serà Fine Silk
Kindnest and good service
2025年8月21日
Serà Fine Silk からの回答
Dear Jean,
Thank you so much for your kind words! We’re glad you had a great experience with our customer service and look forward to serving you again soon.
The Serà Team
Fast Shipping, Great Products.
Flawless order process, fast shipping, nice materials and neat packaging!
2025年7月30日
Serà Fine Silk からの回答
Dear Stefan,
Thank you for your wonderful feedback! We’re so pleased to hear that you enjoyed our fast shipping and order process, and of course we love to know you loved our products and their presentation.
We truly appreciate your support and look forward to serving you again soon!
The Serà Team
I just received the replacement pocket…
I just received the replacement pocket square after the first one was lost by FedEx it came on time exactly as promised it is absolutely beautiful better than it looked in the on line picture Sera Silk took care of the problem in a timely manner I am a very happy customer and will definitely buy from them again
2025年8月11日
自発的なレビュー
Serà Fine Silk からの回答
Dear Joe,
Thank you so much for sharing your experience! We’re delighted to hear that your replacement silk pocket square arrived on time and that you love the quality even more in person.
At Sera Fine Silk, we are committed to providing the best customer service so we’re glad we could resolve the shipping issue quickly and easily.
We hope you will love your new silk piecs and look forward to welcoming you back soon!
The Serà Team
Everything was perfect
Everything was perfect! Packaging, beauty and quality of products (bandana and swimsuit) make me happy… and the extra little gift even more! :-)
2025年7月31日
Serà Fine Silk からの回答
Dear Alice,
Thank you so much for your kind words and amazing review!
We're absolutely delighted to hear that you loved our products and service.
We're also so glad to know the little surprise gift added a special touch to your experience!
Thank you again for your support — we can’t wait to have you shop with us again soon!
The Serà Team
Custom order for 11 bespoke ties…
I put in a custom order for 11 bespoke silk ties for my wedding. I worked through all the details on WhatsApp which was super smooth, the ties arrived on time and are absolutely perfect. Beautifully packaged and amazing quality. Couldn’t recommend more! Thank you
2025年8月7日
自発的なレビュー
Serà Fine Silk からの回答
Dear Mr. Leader,
Thank you so much for your wonderful review!
It was a real pleasure to assist you with your custom order, and we’re thrilled to hear the ties arrived on time and were exactly as you envisioned for your special day.
We're delighted you appreciated the quality and packaging—thank you again for choosing Serà for your wedding ties.
We hope to see you soon again on serafinesilk.com!
The Serà Team
super experience
The website is easy to navigate, wonderful user experience.
the product is fantastic, it arrived swiftly and tracked.
not a first time buyer here but they are continuosly improving! big up!!!
2025年7月25日
Serà Fine Silk からの回答
Dear Paolo,
Thank you so much for your kind words!
We’re thrilled to hear you had such a smooth experience — from the website to the delivery and, of course, the product itself. It means a lot to us, especially coming from a returning customer like you!
We can’t wait to have you back again soon!
All the best,
The Serà Team
Beautiful product and workmanship.
The pocket square is phenomenal. A perfect balance between powerful elegance and fine understatement. Powerful and yet restrained. A beautiful paradox if you like.
2025年7月21日
Serà Fine Silk からの回答
Dear Tony,
Thank you so much for your kind words! We're truly honored by your description — elegance and quality is exactly what we aim for. We're thrilled that the pocket square resonated with you in such a meaningful way.
Looking forward to having you back soon!
Warm regards,
The Serà Team
Great quality in acceptable price
Great quality in acceptable price
Very good delivery service
2025年6月25日
Serà Fine Silk からの回答
Dear Σταμάτης,
Thank you for your review! We're happy to hear that you’re satisfied with our silk quality and fair pricing.
If you ever need styling tips or have any questions, feel free to reach out!
Best regards,
The Serà Team
Serà Fine Silk からの回答
Dear Deborah,
We’re glad you enjoyed the fast delivery and response time! We hope you enjoy your purchase! Your support means a lot to us, and we look forward to welcoming you back.
Warm regards,
The Serà Team
Beautiful and Elegant
Beautiful! This tie makes a very elegant addition to your necktie collection.
2025年6月12日
Serà Fine Silk からの回答
Dear Lord,
Thank you for your kind words! We’re so pleased to hear that our necktie adds an elegant touch to your collection - that’s exactly what we aim for.
We’d love the chance to turn your 4-star experience into a 5-star one next time! If there's anything we can do to improve, we’d love to hear your thoughts.
We truly appreciate your support and hope to serve you again in the future.
Warm regards,
The Serà Team
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