Serà Fine Silk レビュー 593

Serà Fine Silk からの回答

2024年5月7日

Dear Alexander,
thank you for your review, your great feedback on the high quality of our products means a lot!

We hope to serve you again soon,

All the best from Italy,
The Serà Team

Serà Fine Silk からの回答

2024年5月3日

Dear Elliott,
thank you for your feedback on our products and service, it is greatly appreciated!

We hope you will love your new Serà accessories and hope to serve you soon again.

All the best from Italy,
The Serà Team

Serà Fine Silk からの回答

2024年4月15日

Gentile Sig. Barra,

Siamo sinceramente dispiaciuti di apprendere che lei abbia avuto questa percezione. La nostra intenzione è sempre stata quella di garantire un servizio trasparente e rispettoso nei confronti dei nostri clienti.

Abbiamo esaminato attentamente il suo ordine e possiamo confermare (come già avvenuto anche via email) che la bretella blu che ha ordinato è stata esattamente quella che le è stata consegnata. Inoltre ci tengo a sottolineare che non appena ci ha informati che il tono di blu non era di suo gradimento le abbiamo immediatamente offerto la possibilità di restituire il prodotto, offerta che ha gentilmente declinato decidendo di tenere la bretella.

Qualora ci sia stata una mancanza di chiarezza nel processo, ci scusiamo sinceramente e saremmo lieti di poter chiarire eventuali malintesi.

Grazie per la sua comprensione.

Cordiali saluti,
Francesca

Serà Fine Silk からの回答

2024年4月3日

Dear Kimberly,

Thank you so much for your fantastic 5-star review on our silk tie. We're thrilled to hear that you had a great experience with us.

If you ever need anything in the future, don't hesitate to reach out. We truly appreciate your support!

Best regards,
the Serà Team

Serà Fine Silk からの回答

2024年2月22日

Dear Zola,
thank you very much for your 5-star review on our service and quality of products, we really appreciate it.

We hope to serve you again soon!

Best regards,

The Serà Team

Serà Fine Silk からの回答

2024年2月14日

Buongiorno Alessandro,
grazie per la sua ottima review sui nostri prodotti e sul nostro servizio!

Ci dispiace che il nostro packaging non sia stato del tutto all'altezza delle sue aspettative.
Cerchiamo di includere nel nostro packaging il minor numero possibile di scatole e la minor quantità di plastica, in modo da ridurne l'impatto.
Siamo tuttavia molto attenti ai suggerimenti dei nostri clienti ed ogni feedback che ha da darci sarà certamente tenuto in considerazione per migliore il prodotto ed il servizio.

Speriamo di poterla servire presto in futuro,

Saluti,

Il Team Serà

Serà Fine Silk からの回答

2024年2月13日

Dear Antonio,
thank you for the kind review on our products.

Your feedback is very appreciated and helps us improve our service. It would be very useful for our team if yon could tell us more on which measurements you think could be more clear and how to show them better.

We hope to serve you again in the neat future.

Best regards,
The Serà Team

Serà Fine Silk からの回答

2024年2月13日

Dear Ian,
thank you for you kind 5-star review on Trustpilot. It means a lot for us to know that we're on the right track with both our product and service.

Please don't hesitate to reach out if you ever need assistance or have any questions.
We look forward to serving you again in the future!

Warm regards,
The Serà Team

Serà Fine Silk からの回答

2024年2月13日

Dear Zeyad,

our sincere gratitude for your fantastic 5-star review on Trustpilot. Your feedback on both our product and service is invaluable to us.

We're thrilled to hear about your positive experience and are grateful for your support.

Rest assured, we regularly review our pricing structure to ensure it reflects the value we provide. Of course we understand your point of view and suggest you keep an eye on our newsletters to maximize the value of your purchases.

Should you need any further assistance, please feel free to contact us anytime.

Warm regards,
The Serà Team

Serà Fine Silk からの回答

2024年2月5日

Dear Sven,

We really appreciate to receive your 5-star review on Trustpilot!

Your detailed feedback on our products and service paints a picture of satisfaction and motivates us to maintain our commitment to quality.

Thank you for choosing Serà, we genuinely value your trust and look forward to the opportunity to serve you again.

Warm regards,
The Serà Team

Serà Fine Silk からの回答

2024年2月5日

Dear Mary Lynn,

Thank you for taking the time to share a 5-star review on Trustpilot! Your positive experience means the world to us, and we're delighted to know you loved our scarf and our socks.

Thank you for choosing Serà, we hope to serve you soon again!

Best regards,
The Serà Team

Serà Fine Silk からの回答

2024年1月23日

Dear Katarzyna,

We sincerely apologize for the delayed response, but we want to express our gratitude for your 5-star review.

Thank you for taking the time to share your feedback.

We genuinely appreciate your trust in us. If there's anything more we can do for you, please don't hesitate to reach out.

Warm regards,
The Serà Team

Serà Fine Silk からの回答

2023年12月21日

Dear Mr C,

We appreciate your feedback and want to address each point. Our "free shipping" promotion is accurate, deducting shipping costs upon code application during checkout. Unfortunately, customs fees are beyond our control and result from the UK's exit from the European Community, impacting shipments to the UK. This is a legal requirement, not a choice on our part. We value your understanding of these external factors and are here to assist with any additional questions.

Best regards,
The Serà Team

Serà Fine Silk からの回答

2023年11月7日

Dear Chris,

Thank you once again for taking the time to share your positive experience and kind feeback on our products.

We hope to see you soon again,

All the best,

The Serà Team

Serà Fine Silk からの回答

2023年11月6日

Dear CAT,
Thank you for your kind feedback and for being a loyal customer on Serà Fine Silk!

If you ever have any questions or need further assistance, please don't hesitate to reach out. We look forward to serving you in the future.

All the best,
The Serà Team