The operative was excellent. SES tecnology not for purpose. Website down the last few weekends. Will only take a meter reading up to 22nd of the month for a bill then raised at the end of the m... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
There were many unresolved issues we had with the SES Business Water which were taking a long time to resolve. Monika Lagiewka was brought in to help. She managed to sort out quite complex issues to b... もっと見る
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Very good service, Ethan was very well spoken and very exact on his security questions. Sorted out my 3 issues very quickly and easily and sent me the documents required as soon as the call was done.... もっと見る
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Shamiela Lazarus extremely helpful after having called up a few times before she seemed to get the ball rolling on having my issue resolved. Very grateful
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企業情報
当該企業による記述
SES Business Water provides water and wastewater services for businesses across England and Scotland. We put our customers at the heart of everything we do, and we strive to provide the highest quality of service to each and every one of them. Our team are there when you need them, and they are dedicated to ensuring that the products and services we offer meet the unique needs of the wide variety of businesses we work with.
連絡先
London Road, RH1 2JH, Redhill, 英国
- 0203 750 9300
- query@sesbusinesswater.co.uk
- www.sesbusinesswater.co.uk
4.7
優良
401件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 68％に回答しています
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very Helpful Zaakira
I spoke to Zaakira, concerning a query about Charity tariffs for our charity water. I found her incredibly helpful and although the query was a very unusual one, she knew exactly who to talk to to get things moving towards a resolution.
I hope that next time I have cause to ring SES Water that I shall find her, once again, on the other end of the phone.
2026年7月15日
自発的なレビュー
SES Business Water からの回答
Thank you for your kind feedback.
We're delighted to hear that Zaakira was able to help with your charity tariff enquiry. We'll be sure to pass on your lovely comments, and we're pleased she was able to get things moving towards a resolution.
Thank you again, and we look forward to helping you again in the future.
Ethan Heuvel was great
Ethan Heuvel was great, very helpful and informative, he was able to sort out my query quickly. Greatful
2026年7月22日
自発的なレビュー
SES Business Water からの回答
Thank you for your lovely feedback. We're delighted to hear that Ethan was so helpful and informative, and that he was able to resolve your query quickly. We'll be sure to share your kind words with him – he'll be pleased to know his efforts made a positive difference. Thank you for choosing SES Business Water, and we look forward to helping you again in the future.
Helpful and informative and to the point
2026年7月22日
自発的なレビュー
SES Business Water からの回答
Thank you for your kind review. We're pleased to hear that you found our service helpful, informative and straightforward. We always aim to provide clear, useful advice, so it's great to know we met your expectations. We appreciate your feedback and look forward to assisting you again in the future.
Ethan Heuvel was very friendly on the…
Ethan Heuvel was very friendly on the phone and dealt with my query with impeccable timing and accuracy as promised. a true value member for SES business water
2026年7月20日
自発的なレビュー
SES Business Water からの回答
Thank you for your wonderful feedback. We're delighted to hear that Ethan provided such a friendly and efficient service, and that he was able to resolve your query accurately and within the promised timescale. We'll be sure to pass your kind comments on to him – I'm sure he'll really appreciate them. Thank you for choosing SES Business Water, and we look forward to supporting you again in the future.
I struggled to understand your employee…
I struggled to understand your employee as it appears his first lanuage may not have been English. He was however polite and seemed willing to assist. I can only hope that he understood my request and will progress my application for a water supply.
Update. After posting the review my issues were dealt with promptly and with satisfaction. Hopefully other people will find better experience following this.
2026年7月21日
自発的なレビュー
SES Business Water からの回答
Thank you for your feedback.
We're sorry to hear you found it difficult to understand our colleague, but we appreciate your kind comments about his politeness and willingness to help. We can reassure you that he understood your request, as following your call he emailed you the relevant change of tenancy form needed to progress your water supply application.
We can also confirm that we've since received a meter reading and your new account has now been opened. If you're happy that your query has been fully resolved, we would really appreciate it if you would consider updating your review to reflect the outcome.
Thank you again for taking the time to share your experience.
The company has effective communication and very professional.
The company has effective communication skills and is transparent. Above all the company is simply professional.
2026年7月21日
自発的なレビュー
SES Business Water からの回答
Thank you for your kind review. We really appreciate you taking the time to share your experience. It's wonderful to hear that you found our communication to be clear and transparent, and that our professionalism stood out. Providing a reliable and positive experience for our clients is always our priority, and your feedback means a great deal to our team. We look forward to working with you again in the future.
It was easy to send a message to SES…
It was easy to send a message to SES Business Water via their website. Charne got back to me the next day and handled my query.
2026年7月16日
自発的なレビュー
SES Business Water からの回答
Thank you for your kind feedback. We're pleased to hear that you found it easy to contact us through our website and that Charne was able to respond promptly and assist with your query. We appreciate you taking the time to share your experience.
Ethan Heuvel - Excellent customer service.
Ethan Heuvel was very efficient and kept me informed during the telephone conversation of the processes he was working through to resolve our query.
2026年7月14日
自発的なレビュー
SES Business Water からの回答
Thank you for your positive feedback. We’re pleased to hear that Ethan was efficient and kept you informed throughout the call while working to resolve your query. We appreciate your kind words and will be sure to share your feedback with him.
Zayaan was very helpful and sent me the…
Zayaan was very helpful and sent me the invoice I needed straight away without any problem. I am confident that my issue will be resolved. Thank you so much, Zayaan.
2026年7月14日
自発的なレビュー
SES Business Water からの回答
Thank you for your kind feedback. We're delighted to hear that Zayaan was able to assist you promptly and provide the invoice you needed. We appreciate your confidence in us and look forward to resolving your issue as quickly as possible.
Ethan Heuvel was amazing and helped me…
Ethan Heuvel was amazing and helped me out to close my account
2026年7月8日
自発的なレビュー
SES Business Water からの回答
Thank you for your kind review. We're delighted to hear that Ethan Heuvel provided such excellent support and helped you close your account smoothly. We'll be sure to pass on your feedback to Ethan. We really appreciate your comments and wish you all the best for the future.
SES Business Water からの回答
Thank you for your kind review. We're delighted to hear you found our service very helpful. We really appreciate your feedback and look forward to assisting you again in the future.
Zaakira was very polite and helpful…
Zaakira was very polite and helpful with correcting our company name/billing details.
Thank you :-)
2026年7月3日
自発的なレビュー
SES Business Water からの回答
Thank you for your kind review. We're pleased Zaakira was able to assist with updating your company name and billing details. We appreciate your feedback and look forward to helping you again in the future.
The attitude was really nice
2026年7月3日
自発的なレビュー
SES Business Water からの回答
Thank you for your lovely feedback. We're pleased to hear that you had such a positive experience and that our team's friendly attitude made a difference. We truly appreciate your support and look forward to assisting you again.
Ethan is very prompt in assisting us to…
Ethan is very prompt in assisting us to resolve the issue.
2026年7月3日
自発的なレビュー
SES Business Water からの回答
Thank you for your kind feedback. We're delighted to hear that Ethan was able to assist you promptly in resolving the issue. We appreciate your support and look forward to helping you again in the future.
SES Business Water からの回答
Thank you for your kind review. We're delighted to hear you were pleased with the service and the help you received. We appreciate your feedback and look forward to assisting you again in the future.
I was very happy to speak to Erenay
I was very happy to speak to Erenay, who responded to my query promptly. She was very polite and helpful.
2026年6月30日
自発的なレビュー
SES Business Water からの回答
Thank you for your kind feedback. We're delighted to hear that Erenay responded promptly and provided you with polite and helpful service. We truly appreciate you taking the time to share your experience.
SES Business Water からの回答
Thank you so much for your kind words! We're delighted to hear you had a great experience with our customer service. We truly appreciate your support and look forward to serving you again.
Zayaan Gafieldien was very helpful and…
Zayaan Gafieldien was very helpful and friendly and solved my problem efficiently.
2026年6月26日
自発的なレビュー
SES Business Water からの回答
Thank you for your kind feedback. We're delighted to hear that Zayaan was helpful, friendly, and resolved your issue efficiently. We'll be sure to share your comments with him—they'll be greatly appreciated.
SES Business Water からの回答
Thank you for your kind feedback. We're delighted to hear that Ethan was extremely helpful and polite. We'll be sure to pass your comments on to him—they'll be greatly appreciated.
Great Customer Service
The customer service adviser who I spoke with was very helpful as well as being professional and knowledgeable in answering my query.
2026年6月24日
自発的なレビュー
SES Business Water からの回答
Thank you for your kind feedback. We're delighted to hear that our adviser was helpful, professional, and knowledgeable in assisting with your query. We really appreciate you taking the time to share your experience.
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