If you are given a time slot, of four hours, you would expect the sunroom to be delivered within those hours, give or take half an hour. This unfortunately was not the case on the day of delivery. Exp... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Great shed/summerhouse bought through Anyday direct. Minus one star for change in delivery date and missing beading bundle which was rectified quickly. Great delivery driver. It now looks beautiful ha... もっと見る
企業が回答しました
Everything was on time from build date to delivery and the delivery guy phone when close to our home. The communication from the office was really helpful and thoughtful. And the product is brilliant,... もっと見る
Wrong shed delivered originally despite correct shed being on countersigned manifesto. CS arranged for correct shed to be delivered a week later. No gesture of good will offered. Again, spent all... もっと見る
企業が回答しました
企業情報
当該企業による記述
Shire Garden Buildings is a proud, family-run business based in Cambridgeshire, with over 40 years of trading experience. Since 1981, we have been manufacturing high-quality garden buildings in the UK, building our reputation on craftsmanship, reliability, and exceptional service. Every product we sell is manufactured here in the UK, using high-quality Northern European timber. Originally transitioning from yacht production into garden building manufacturing, we drew on the extensive skills of our workforce to establish a strong foundation for growth. Over the decades, we have continued to expand, with knowledge and expertise passed down through generations. Today, our factories and warehouses span approximately 20 acres, supported by investment in state-of-the-art equipment including a planing mill, fully self-contained joinery production, undercover timber storage, and large warehouses capable of holding up to 20,000 buildings in stock. We employ over 150 dedicated team members who share our commitment to quality and customer satisfaction. Our extensive product range includes sheds, summer houses, greenhouses, playhouses, and much more, all crafted to the highest standards. From manufacture to delivery, we manage the process ourselves, dispatching orders using our own fleet to ensure reliability and care. Our exceptional after-sales team is always on hand to help with anything at all, providing the support and reassurance our customers value.
連絡先
Shire, Brigstock Road, Wisbech, PE13 3JJ, 英国
- 01945 465295
- rob@shiregb.co.uk
- www.shiregb.com
Shire Frequently Asked Questions
3.1
まあまあ
2506件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 99％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Superb Customer Service from Shire.
Superb Customer Service kept me well informed on progress with my Order. Delivery arrived exactly as per ETA and product was well wrapped and complete.
Just what I wanted and supplied when I needed it.
Perfect. Many Thanks to all involved.
2026年10月5日
Shire Garden Buildings からの回答
Hi Jon,
Thank you for your lovely review! We’re delighted that you felt well informed throughout and that your order arrived on time, complete and just when you needed it.
We really appreciate your kind words and thanks to everyone involved. We hope you enjoy your new garden building!
Kind regards,
Shire Garden Buildings
Shire Garden Buildings からの回答
Hi Adrian,
We’re sorry that you were disappointed with the materials supplied and the service you received.
We acknowledge that the issues reported to our driver were not passed to our customer service team, and we apologise for the delay this caused. Once your retailer contacted us, we offered to arrange replacements for any damaged or unsuitable components. However, we understand your tradesmen had already purchased and fitted replacement materials.
Whilst we are unable to reimburse the independently arranged materials or additional labour costs, we recognise the frustration caused by the delivery disruption and the difficulties you experienced during assembly.
We’re sorry that your experience fell short of expectations.
Kind Regards,
Shire Team
They were here on time and they…
They were here on time and they delivered the item with care..
2026年8月23日
Shire Garden Buildings からの回答
Thank you for your five-star review!
We’re so pleased your delivery arrived on time and was handled with care.
We’ll be happy to pass your kind feedback on to the delivery team.
Best wishes,
The Shire Team
Very good service
2026年10月5日
Shire Garden Buildings からの回答
Thank you for your lovely feedback and five stars, Chris!
We’re pleased you were happy with the service and really appreciate you taking the time to leave a review.
Best wishes,
The Shire Team
what you displayed on the website did match reality
what you displayed on the website did not match reality example the colours that you could select were not the same as I was told in the end so not very satisfied as the colours I had chosen were no longer available. The time frame from ordering to actual delivery and assembly are un realistic when you say 28 days from order you might as well double that after selecting colours, then the team that actually deal with the assembly I was not impressed on how this process is dealt and felt as though if you did not do as they dictated you would charged additional cost should they need to do additional work. Nor did I like the way you were told regarding parking as though it was your total responsibility regarding the parking and that they would look for spaces to park. This part of your service I found very bad! Your sales team were great. so from something I was actually looking forward having assembled not quite now. At this present time I would not be recommending buy from your site due to the service from the assembly side.
2026年10月4日
Shire Garden Buildings からの回答
Hi Andy,
We’re sorry that the colour confusion and installation arrangements have taken the enjoyment out of something you were looking forward to.
The colour options displayed on the retailer’s website did not reflect those available, and we have asked for the listing to be updated. We also appreciate that the proposed installation week is later than the advertised timeframe led you to expect.
Our checks on the base, access and parking are intended to help the installation run smoothly and prevent problems with your building. Any potential additional costs mentioned related to work that might be needed if the base proved unsuitable, rather than standard installation charges. However, we’re sorry these explanations came across as demanding rather than helpful.
We have provisionally reserved the week commencing 2nd November and are awaiting your confirmation that this works for you. We’d welcome the opportunity to address any remaining concerns directly and help you feel reassured about the installation.
Great product
Delivered on the date requested. Straightforward instructions. With the help of one person the main structure was erected in 45 minutes. Good quality product, looking forward to using it
2026年10月3日
Shire Garden Buildings からの回答
Thank you for the fantastic review! We’re delighted to hear that your shed arrived on the date requested and that you found the instructions straightforward. It’s great to hear you had it up and ready in just 45 minutes with a helping hand! We hope you enjoy your new shed for many years to come.
I purchased an Elm Log Cabin (17ft x…
I purchased an Elm Log Cabin (17ft x 10ft) as a birthday surprise for my wife and ordered it well in advance to ensure it would be built on time. The delivery was delayed, which completely ruined the surprise.
When the cabin finally arrived on 20 July, several pieces of timber were warped and cracked, and key parts were missing. It is now October, and despite numerous emails and phone calls, I am still arguing with Shire to obtain the parts I paid for.
Seventy-two days after I first raised the complaint, I am still being asked to provide evidence that the fascia boards are missing. This is unacceptable. I have already explained the issue repeatedly and even pointed your team to the construction manual, which clearly shows that more than one fascia board should have been supplied. Receiving a single fascia board and then being expected to prove the rest are missing is absurd.
I paid £2,800 for what should have been a quality product, but the customer service has been extremely poor. Staff are polite and make promises to help, but those promises are not followed through. A straightforward issue has been dragged out for months with no resolution.
I am extremely disappointed with both the product and the way this matter has been handled, and based on this experience, I would not purchase from Shire again.
I wish to add here that I expect following your reply that the missing fascia boards will be sent NOT skirting. I REPEAT IN CAPITALS MISSING FASCIA BOARDS TO BE SENT NOT SKIRTING THANKYOU
2026年10月4日
自発的なレビュー
Shire Garden Buildings からの回答
Hi Mr Singh,
We’re sorry the delivery delay spoiled the birthday surprise for your wife, and that you’ve had to spend so much time chasing parts afterwards. We understand why you’re frustrated.
Rob has arranged the four lengths of internal skirting agreed with you. We also accept that the incorrect measurement in the instructions caused confusion and made this harder to resolve.
The photos provided suggest that some fascia boards may have been fitted inside as skirting. Rob has asked for wider photos so we can check this and identify what’s still needed. We appreciate that taking more photos is inconvenient, especially after everything so far, but they will help us avoid sending parts that don’t resolve the issue.
Please reply to Rob with those photos so we can help get your cabin finished.
Kind regards,
Shire
Communication was good and despatch…
Communication was good and despatch delivery of my order was quick and painless.
2026年10月3日
Shire Garden Buildings からの回答
Thank you for your great review! We’re really pleased to hear that you found the communication helpful and that your order was dispatched and delivered quickly and smoothly. We really appreciate you taking the time to share your experience.
Buying the shed was ok but feel very sorry for delivery driver.
Buying the shed was ok and arranging the delivery. Our concerns are that you can’t download the assembly instructions, we needed this to check which way the bearers went for laying the base. We rang up and they did email them to us.
On delivery day we were told between 10 and 2, but as I tracked them it became later and later.
When the poor guy eventually arrived it was a single person with a flat bed lorry and our shed hung 2 feet off each side. The driver had experienced problems all day because of this but top marks it was not damaged.
He was then expected to unload by himself.
My partner had just had a hernia repair so couldn’t help him, the poor man had a problem with his leg so was in pain.
We think it is horrific that a company expects one person to drive considerably distances, this was his 6th drop off, and unload very large sheds by himself.
The shed itself is ok reasonable quality for the price. The fittings are poor quality and the wood on one of the bearers on the base shouldn’t have been used as damaged. Nothing seems to be missing but we will
find out when we put it together. We were considering buying a summer house from them but if this is the way they treat their staff we will be buying from another company.
2026年10月1日
Shire Garden Buildings からの回答
Thank you for taking the time to leave such detailed feedback. We’re pleased to hear that you’re reasonably happy with the shed and that it arrived safely, but we’re sorry to hear about your experience with the delivery and the concerns you’ve raised.
We appreciate that waiting beyond the estimated delivery window was frustrating. Our delivery times are provided as estimates, and customers are advised of this ahead of delivery, but we understand that this doesn’t make the wait any less inconvenient.
We’re also sorry that you had concerns about the unloading arrangements and the condition of one of the bearers. We take feedback regarding our delivery service and the experience of our drivers seriously, and we’ll ensure your comments are passed to the relevant team.
Regarding the assembly instructions, these were provided by email when requested, and we’re sorry they weren’t readily available to download beforehand.
If you do find any issues with the bearer, fittings or any missing parts as you begin assembly, please contact our customer care team and we’ll be happy to assist.
Thank you again for your honest feedback. We really do appreciate you bringing these points to our attention.
Frankly, not a good service
When the arbour was delivered there were no instructions or fixings (screws etc). When the instructions eventually arrived I found that three pieces were missing. I was astounded to find that I had to paint on preservative before assembly and the holes for the screws were not pre-drilled. The last time I assembled garden furniture it arrived complete and ready for assembly.
2026年9月30日
Shire Garden Buildings からの回答
Hi,
We’re sorry your arbour arrived without the instructions and fixings, and that you then discovered three missing pieces. We understand how frustrating this has made getting started with assembly.
As Alex confirmed, your arbour is pressure treated at the factory. The additional treatment recommended in the instructions provides further protection, particularly for areas that will be difficult to reach once assembled. We appreciate that this advice, along with the drilling required, meant more preparation than you expected.
Please let our customer service team know which pieces are missing and whether you’re still awaiting the fixings, so we can arrange to put this right.
Kind regards,
The Shire Team
Shed is great
Shed is great but lacking the felt which was resent however dhl failed too collect so shed left unfelted in the rain as wasn’t delivered when we were told
2026年10月2日
Shire Garden Buildings からの回答
Thank you for your lovely review! We’re really pleased to hear that you’re happy with the shed. We’re sorry, though, that the felt was missing initially and that the follow-up delivery wasn’t collected by DHL as planned. We completely understand how frustrating this must have been, especially with the shed being left without its felt in the rain. We appreciate your patience and hope you’re now able to enjoy your shed as intended.
Quality, price and overall buying exoerience
Great price, great quality and great delivery.
Also real happy that the windows and doors were real glass and not plastic.
I also mislaid the assembly instructions but customer service were most helpful in quickly sending me over a pdf version.
2026年9月29日
Shire Garden Buildings からの回答
Thank you so much, John, for taking the time to leave such a fantastic review!
We’re delighted to hear you were pleased with the quality, price and delivery of your purchase. It’s also great to hear that you appreciated the real glass windows and doors — it’s something we’re proud to offer as part of the quality and finish of our buildings.
We’re especially pleased that our customer service team could help when you misplaced the assembly instructions. We’re always happy to help and make the process as easy as possible for our customers.
Thank you again for choosing us and for your kind words. We hope you enjoy your building for many years to come!
Our delivery day was delayed by a day…
Our delivery day was delayed by a day which is understandable but had no contact to yet us know. While assembling the summer house the roof bars were too short and the floor is not smooth finish all over and the finish of the window isn't level
2026年9月27日
Shire Garden Buildings からの回答
Hi Sarah,
We’re sorry your delivery arrived a day later than planned and that you weren’t informed of the change. We understand the inconvenience of waiting without a clear update.
We’re also sorry to hear about the roof bars, floor finish and window. Please email photographs of these areas, along with your order reference and the relevant part numbers from the instructions, to customerservice@shiregb.co.uk. This will help our team assess the issues and arrange any replacements needed.
Thank you for bringing these concerns to our attention and giving us the opportunity to help put things right.
Kind regards,
The Shire Team
Disappointing Customer Experience
Really disappointed with the whole experience from start to finish.
For an item that was advertised as being in stock, I do not feel that a three-week delivery lead time is acceptable. Then, the day before the scheduled delivery, I received a call from the manufacturer—outside of their advertised working hours—to say they hadn’t even been able to build the shed yet. This resulted in a further week’s delay.
Then, as if things couldn’t get any worse, on the revised delivery date I received another call to say there had been yet another problem and they were unable to deliver that day.
When the delivery finally did arrive, I had to offer to help the driver unload the items from the vehicle. Quite honestly, I have no idea how he would have managed to offload the product safely without either injuring himself or potentially damaging the shed.
Overall, the communication, delivery timescales and delivery process have been extremely disappointing and this will be my first and last experience with Shire.
2026年9月26日
Shire Garden Buildings からの回答
Thank you for your feedback. We’re sorry your delivery was postponed twice and appreciate the inconvenience and frustration this caused, particularly with the short notice given.
The second postponement was due to driver absence, and we arranged delivery for the following day. We recognise that this followed an earlier delay and added to your disappointment. We also understand your frustration at receiving an update after our phone lines had closed.
Our delivery service is a one-person service, with drivers trained to unload independently. Customers are not expected to assist, so we’re sorry you felt it was necessary to help. We take your concerns about unloading seriously and would welcome further details at customerservice@shiregb.co.uk so we can look into what happened.
Please accept our apologies for the disruption and for the experience falling short of what you expected from Shire.
Very poor service
The delivery was made by one person which meant that he arrived later than planned and for me to get to my appointment I had to help him. One piece of glass was smashed and the front panel (with window holes) was damaged. I contacted your service the day after and arranged a replacement to be delivered on 22nd. This did not materialise and not given another date.
2026年9月27日
Shire Garden Buildings からの回答
Hi Steve,
We’re sorry your delivery arrived later than estimated and that the glass and front panel were damaged. We understand the inconvenience this caused, particularly when you had an appointment to attend.
Our drivers are trained to unload independently, and customers are not expected to assist. We’re sorry you felt you needed to help on the day.
Following your call on 23rd September, we arranged the replacements for 28th September. Unfortunately, that delivery could not go ahead, and a text notification was sent that morning. We apologise for the further delay in resolving this.
Your replacement delivery is now booked for Monday 5th October, with a voicemail left and a confirmation email issued on 1st October.
We’re sorry that we haven’t put this right sooner and for the frustration caused.
Kind regards,
The Shire Team
What a hassle, good luck if you order!
Whilst the product will eventually be nice when we’ve got it complete and in situ, the process has been frustrating and very disappointing.
2 stars given as the final outcome will lift it from a purely 1 star review
We ordered our clematis corner arbour on the 28th June and only now, on the 28th Sept do we actually have all the pieces correct for us to assemble and build. That’s 3 months! Too late to enjoy our arbour this summer.
1. The delivery date on the order advertised one week, they then gave us a 4 week ahead date. When I complained it was brought forward a week to 24th July but was still far longer so don’t believe what the site says - that’s just to get your order.
2. On delivery. 3 of the main support posts were badly split and you wouldn’t have been able to securely attach the other pieces. They were replaced but we had to wait more weeks for these to arrive. This was reported immediately.
3. We gave all the pieces a couple of coats of Cuprinol garden shades, which took a few weekends given the number of pieces and you have to do front and back, and when it was all ready, we started to build, only to discover that the RH bench seat was 3-5 cms short - a distance too great to be pulled in by tightening screws. Had to send photos and video to prove. More weeks wait. Piece was replaced but we were then on holiday. Got back and had to start to paint again.
4. Re-started the build only to discover that the LH seat back had the support struts on upside down. More hassle and phone calls. Again video and photos sent. They agreed it was wrong and sent the replacement part.
5. A part was delivered but the wrong part…they sent the seat base not the back despite their own emails to me confirming the correct part and part number! Can’t they get anything right!
6. Correct part now finally arrived and we can paint again and finally finish the job.
7. I requested a goodwill gesture of the refund of the cost of the extra can of Cuprinol we had to buy given two large pieces had to be painted from scratch. It was refused. Honestly wasn’t much to ask given our hassles.
Overall, the build isn’t easy and the product is heavy. There are gaps between pieces but with persistence, strength and tightness you can largely close these. There are a couple of small errors in the booklet with the instructions:, for example instruction 15 refers to RH seat back at the top but the picture down the side says LH - given you’ve already fitted the RH one in step 9 you’ll realise. But just check each step is our advice.
So good luck if you order one of these.
It is a solid and attractive piece when finished but as one delivery driver told me, they deliver loads of replacement parts, so be warned.
2026年9月25日
Shire Garden Buildings からの回答
Hi Val,
We’re sorry for the problems with your Clematis Corner Arbour and the time and effort it has taken to reach this stage. We understand your disappointment at not being able to enjoy it over the summer.
To give some context to the overall timescale, the issues were reported separately as assembly progressed. Following delivery on 24th July and replacement of the posts, the seat base issue was reported on 23rd August, with its replacement received on 27th August. The seat back issue was subsequently reported on 20th September. We recognise, however, that these faults caused additional work and disruption.
Sending the wrong replacement after confirming the part required added to your frustration, and we apologise for that mistake. We also appreciate that repainting the replacement components involved extra time and expense. Your request for reimbursement of the paint was considered but declined, and we understand your disappointment with that decision.
Thank you for confirming that the correct final part arrived on 28th September and for highlighting the points about the assembly instructions. We hope you can now complete and enjoy your arbour, and we’re sorry that both the initial delivery timescale and the replacement process fell short of your expectations.
Kind regards,
The Shire Team
Terrible quality
2026年9月26日
Shire Garden Buildings からの回答
We’re sorry to hear you’re unhappy with your Value 3×5 Overlap shed, delivered on the 23rd September. Please email our customer service team with photographs showing your concerns so we can review these and help resolve any issues.
Kind regards,
Shire Garden Buildings
I have already given a review
I have already given a review. I do not want to give another one.
2026年9月26日
Shire Garden Buildings からの回答
We’re sorry for the frustration caused by receiving another review invitation. This was sent automatically, and there is no need to leave any further feedback.
We appreciate you taking the time to share your experience already, and apologise again for the delivery difficulties and missing hinges. If you still need any assistance, please reply to our existing email and we’ll be happy to help.
Kind regards,
Shire Garden Buildings
Terrible experience with this company and safety of playhouse
I purchased the Shire Lodge Playhouse. Every single online retailer selling this play house states it is supplied with a full length piano hinge for safety. Mine was just supplied with three ordinary hinges. After my daughter badly caught her fingers in the door, I contacted shire to request they please supply the safety hinge. After promising me a call back, I heard nothing and called them back several days later. They admitted that they could see all the retailers online stating the playhouse comes with a full length safety hinge, but they refused to provide me with one, stating if I wanted one I would have to pay for it. Terrible service. I would avoid this company and be wary if ordering this playhouse that your children’s fingers don’t get trapped in the door, as they are not providing the safety hinge being advertised. Very disappointing given the price of over £1500 for this play house, they wouldn’t honour the safety hinge being advertised. They expressed no concern for the injury my daughter sustained to her fingers either.
2026年9月29日
自発的なレビュー
Shire Garden Buildings からの回答
We’re sorry to hear about your experience and are concerned to hear that your daughter caught her fingers in the door. We appreciate you bringing this matter to our attention.
We have reviewed the communication and can see that our team has attempted to contact you and left a voicemail. We would like to arrange for a member of our technical team to visit and assess the playhouse and door in person.
We feel this is the best way for us to properly understand the situation and, where required, rectify any issue identified during the visit. Our aim is to resolve this with you as quickly and as helpfully as possible.
Please get back in touch with our team, or respond to our voicemail, so that we can arrange a convenient time for our technical team to attend.
We hope we can have the opportunity to visit, assess the door and put things right for you.
Shire Garden Buildings からの回答
Thank you for your 5-star review! We’re glad we could quickly replace the missing parts and get everything sorted for you. We really appreciate your feedback. 😊
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。