We bought the 12 x 8 ranger premium pent shed. We wanted a good quality shed so didn't pick the cheapest on the market. It arrived with damaged panels which we advised driver of. We rang customer s... もっと見る
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If you are given a time slot, of four hours, you would expect the sunroom to be delivered within those hours, give or take half an hour. This unfortunately was not the case on the day of delivery. Exp... もっと見る
Great shed/summerhouse bought through Anyday direct. Minus one star for change in delivery date and missing beading bundle which was rectified quickly. Great delivery driver. It now looks beautiful ha... もっと見る
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Everything was on time from build date to delivery and the delivery guy phone when close to our home. The communication from the office was really helpful and thoughtful. And the product is brilliant,... もっと見る
企業情報
当該企業による記述
Shire Garden Buildings is a proud, family-run business based in Cambridgeshire, with over 40 years of trading experience. Since 1981, we have been manufacturing high-quality garden buildings in the UK, building our reputation on craftsmanship, reliability, and exceptional service. Every product we sell is manufactured here in the UK, using high-quality Northern European timber. Originally transitioning from yacht production into garden building manufacturing, we drew on the extensive skills of our workforce to establish a strong foundation for growth. Over the decades, we have continued to expand, with knowledge and expertise passed down through generations. Today, our factories and warehouses span approximately 20 acres, supported by investment in state-of-the-art equipment including a planing mill, fully self-contained joinery production, undercover timber storage, and large warehouses capable of holding up to 20,000 buildings in stock. We employ over 150 dedicated team members who share our commitment to quality and customer satisfaction. Our extensive product range includes sheds, summer houses, greenhouses, playhouses, and much more, all crafted to the highest standards. From manufacture to delivery, we manage the process ourselves, dispatching orders using our own fleet to ensure reliability and care. Our exceptional after-sales team is always on hand to help with anything at all, providing the support and reassurance our customers value.
連絡先
Shire, Brigstock Road, Wisbech, PE13 3JJ, 英国
- 01945 465295
- rob@shiregb.co.uk
- www.shiregb.com
Shire Frequently Asked Questions
3.1
まあまあ
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Terrible experience with this company and safety of playhouse
I purchased the Shire Lodge Playhouse. Every single online retailer selling this play house states it is supplied with a full length piano hinge for safety. Mine was just supplied with three ordinary hinges. After my daughter badly caught her fingers in the door, I contacted shire to request they please supply the safety hinge. After promising me a call back, I heard nothing and called them back several days later. They admitted that they could see all the retailers online stating the playhouse comes with a full length safety hinge, but they refused to provide me with one, stating if I wanted one I would have to pay for it. Terrible service. I would avoid this company and be wary if ordering this playhouse that your children’s fingers don’t get trapped in the door, as they are not providing the safety hinge being advertised. Very disappointing given the price of over £1500 for this play house, they wouldn’t honour the safety hinge being advertised. They expressed no concern for the injury my daughter sustained to her fingers either.
2026年9月29日
自発的なレビュー
Shire Garden Buildings からの回答
We’re sorry to hear about your experience and are concerned to hear that your daughter caught her fingers in the door. We appreciate you bringing this matter to our attention.
We have reviewed the communication and can see that our team has attempted to contact you and left a voicemail. We would like to arrange for a member of our technical team to visit and assess the playhouse and door in person.
We feel this is the best way for us to properly understand the situation and, where required, rectify any issue identified during the visit. Our aim is to resolve this with you as quickly and as helpfully as possible.
Please get back in touch with our team, or respond to our voicemail, so that we can arrange a convenient time for our technical team to attend.
We hope we can have the opportunity to visit, assess the door and put things right for you.
Shire Garden Buildings からの回答
Thank you for your 5-star review! We’re glad we could quickly replace the missing parts and get everything sorted for you. We really appreciate your feedback. 😊
Two panels damaged and being…
Two panels damaged and being replaced.On another the wood was warped and on another before I put it together the wind blew it over it landed on a stone which went straight through the panel. I haven’t asked
For a replacement of the last two panels
2026年9月27日
Shire Garden Buildings からの回答
Hi Barry,
We’re sorry that two panels arrived damaged. Replacements have been arranged following your contact with our customer service team.
We hadn’t previously been advised of the warped panel. Please send photographs to our customer service team so we can assess this for you.
Regarding the panel that blew over, these are large, heavy panels, and falling onto a stone can cause significant impact damage. This is separate from the damage reported on arrival, but we can advise on replacement options if needed.
Kind regards,
Shire Garden Buildings
The installation team were great
The installation team were great. Good value for money. The room was finished off really well.
2026年9月27日
Shire Garden Buildings からの回答
Thank you so much for your lovely review! We’re delighted you’re pleased with your new room and the care our installation team took with the finishing touches. It’s also great to hear you feel it’s good value for money.
We’ll be very happy to pass your kind words on to the team. We hope you enjoy your new space for many years to come!
Best wishes,
The Shire Team
Lot off the wood was out of shap…
Lot off the wood was out of shap twisted or snapped edges long cracks along them so much more was not right .
2026年9月26日
Shire Garden Buildings からの回答
Thank you for taking the time to share your feedback, Donald. We’re sorry to hear that you experienced issues with the timber supplied for your log cabin, including damaged and misshapen pieces.
We understand how frustrating this must have been, particularly when you’re trying to assemble your building. We’re also sorry that some components were missing from the original delivery. Our team arranged for the additional logs and window glass to be sent out and advised that the tracking information would be shared once available.
We appreciate you bringing the issues to our attention. Your comments regarding the condition of the timber have been noted and will be shared with the relevant team as we continue to monitor and improve our products and service.
Best wishes,
The Shire Team
The 2 guys building it up where realy…
The 2 guys building it up where realy good ,telling us how to look after it and best products to use ,they did an amazing job ,but,, side window needs to be put in yet as some mistake with paperwork ?? But all in all a good job ....
2026年9月27日
Shire Garden Buildings からの回答
Thank you for your lovely 5-star review! We’re delighted to hear that you were so pleased with the team who assembled your cabin and that they took the time to explain how to care for it and the best products to use.
We’re sorry to hear there was an issue with the side window, but we’re pleased that, overall, you were happy with the service and the quality of the installation. We’ll be sure to pass your kind comments on to the assembly team — they’ll be delighted to hear your feedback.
Thank you for choosing Shire and for taking the time to share your experience with us!
Best wishes,
The Shire Team
Top Class Customer Service
Very prompt and extremely helpful response to my query regarding spare parts for my summer house.
2026年9月27日
Shire Garden Buildings からの回答
Thank you very much for your fantastic 5-star review, Dave! We’re delighted to hear that you found our response prompt and helpful.
We’re always happy to assist with spare parts and replacement components, and we’re pleased we could provide you with the information and quotation you needed to help you decide on the best option for your summerhouse.
Thank you for choosing Shire and for taking the time to share your experience with us. It’s very much appreciated!
Best wishes,
The Shire Team
Wrong shed then late shed..
Wrong shed delivered originally despite correct shed being on countersigned manifesto. CS arranged for correct shed to be delivered a week later. No gesture of good will offered.
Again, spent all day in waiting for a shed (no email, text on either occasion). Shed arrived early afternoon next day as driver had run out of hours but why NO CONTACT.
Shed is as expected.
Logistics are well below expectations.
2026年9月27日
Shire Garden Buildings からの回答
Thank you for taking the time to share your detailed feedback, Nicola. We’re very sorry for the frustrating experience you had with your delivery.
We recognise that the first delivery was incorrect, with a different building supplied to the one you had ordered, and we appreciate how disappointing this was, particularly as you had a builder arranged. We then had to rearrange the correct building for delivery, and unfortunately the driver was unable to complete the delivery on the scheduled day due to reaching their legal driving hours. We understand that this resulted in you having to wait again without the level of communication you reasonably expected.
We’re particularly sorry that you did not receive the delivery updates you were expecting. While our records show that delivery notifications were issued, we appreciate that this did not translate into the timely communication you needed on the day, and we understand your frustration at having to contact us yourself for updates.
We’re pleased that the correct building was ultimately delivered and that you were happy with the shed itself, but we recognise that the journey to that point fell short of the experience we aim to provide. Your feedback regarding the delivery process and communication has been shared with the relevant teams.
We sincerely apologise for the inconvenience caused and appreciate you bringing this to our attention.
Best wishes,
The Shire Team
late, difficult, poor
You get what you pay for. (bought from B&Q)
Delivery.
The 1st, real failing was that B&Q states a 14 day delivery so I order4ed this to coincide with getting other work done at home so my contractors could assemble it for me. Ordered 14/08, first delivery date promised was 04/09 so 21 days and after my contractors had finished. I called the manufacturer (Shire) and they offered no change just saying they had told B&Q they cannot meet the 14 days. To add insult to injury Shire then cancelled that delivery and delivered on the 11/09, 28 days from date of order or double what was promised when ordered. It then was delivered by one person who struggled to do it so rather than watch him suffer in the rain I ended up off loading it with him, annoyingly with no acknowledgment or thanks (communication was very difficult) – You are welcome!
Quality.
This is inexpensive compared to other garden buildings and the quality of the wood explains why. it is as thin as you could possibly get to stay together (barely).
Assembly.
You need a degree in DIY to build this thing. What you need to know is:
There are a number of 'you will need tools' missing from the list in the instructions.
Not a single hole you need to drill or nail is pre-marked so you need to figure out where to drill yourself.
The back is made up of 3 sections that have to line up perfectly if you want the roof to fit. Unfortunately, the tolerance from the thinnest wood on the planet does not allow for adjustments.
The sides are two panels each, again they need to be spot on.
The front is 7 components (including doors and windows), which you need to brace as you construct (not in the instructions), if you want the doors to work.
There are no instructions to tell you where to drill/screw, no measurements nothing, it's up to you. – who knew I can now fit window frames and doors.
There are 4 pieces of wood left over when you finish and having 'read the book' many times go figure that they are the lower trims.
Stability.
The legs supplied are so thin, it made me nervous looking at them - I bought 3 x 2m lengths of 4x4 fence post and made my own in the hope it would therefore stay upright and not rot away in a year.
Weatherproofing.
The finish is variable to say the least. it appears to be sprayed on (judging by the outline of a staple gun where there is no coverage. The rest of it is spotty, uneven, splattered and like the wood so thin.
Aesthetics.
It does look nice, just don't look to close.
At the end of the day, I have a beech hut style summerhouse so what can you say.
2026年9月11日
Shire Garden Buildings からの回答
Thank you for taking the time to share such detailed feedback, Chris. We’re sorry that your experience did not meet your expectations, particularly with the delivery timeframe.
We understand that you had arranged other work around the delivery date advertised at the time of purchase, so we appreciate how disappointing it was when the expected timeframe could not be met. As soon as we became aware of the issue, we advised B&Q that the advertised lead time could not be achieved and provided you with the earliest delivery date available to us. We appreciate that this did not resolve the inconvenience caused to your plans.
We’re also sorry to hear about your experience with the delivery and the difficulties you encountered during assembly. We take feedback such as yours seriously, and your comments regarding the instructions, components and overall build experience have been noted and will be shared with the relevant teams.
We’re pleased to hear that, despite the issues you experienced, you feel the finished summerhouse looks good. Thank you again for your honest and detailed feedback.
Best wishes,
The Shire Team
I ordered replacement window strips for…
I ordered replacement window strips for my granddaughter’s Wendy house. I was kept informed of delivery and they arrived very quickly. Great service
2026年9月25日
Shire Garden Buildings からの回答
Thank you so much for your lovely 5-star review! We’re delighted to hear that we could help with your replacement window strips and that you were kept informed throughout the process.
It’s great to know that your order arrived quickly and that you were happy with the service you received. We really appreciate you taking the time to share your experience with us, and we hope your granddaughter enjoys her Wendy house for many years to come!
Best wishes,
The Shire Team
Easy to order product
Easy to order product, delivery was exactly as described, by a very helpful friendly driver.
Unfortunately there was a packet of hardware missing but this was quickly posted to us
2026年9月22日
Shire Garden Buildings からの回答
Thank you so much for your wonderful 5-star review! We’re delighted to hear that you found your order easy to place, that your delivery arrived as expected, and that our driver was helpful and friendly.
We’re sorry that a packet of hardware was missing from your order, but we’re pleased that we could get this resolved and the missing items sent out to you quickly. We really appreciate your patience and thank you for choosing Shire.
We hope you enjoy your new Arran shed for many years to come!
Best wishes,
The Shire Team
Poor Communication and No Support From Chloe and Shire.
The complaint/review said the first delivery on 14 August arrived damaged and was refused, then the replacement delivery was even worse, with more cracks/damage, and it was left outside on the pavement without you being able to inspect it. You had already supplied photos, but the issue was still unresolved.
2026年9月11日
Shire Garden Buildings からの回答
Thank you for taking the time to share your feedback, Shelina. We are genuinely sorry for the experience you had with your deliveries and understand how frustrating it must have been to receive damaged parts on two occasions, particularly after already having raised concerns about the condition of the first delivery.
We also appreciate that you had already provided photographs and understand why being asked for further information felt frustrating. The request for the panel identification was intended to ensure that the correct replacement parts were supplied, as the panels are not interchangeable, but we recognise that this added to what had already been a disappointing experience.
We’re sorry that you felt unsupported throughout the process. Your comments regarding the condition of the deliveries, the handling of the goods and the communication you received have been noted and will be shared with the relevant teams.
We appreciate your patience and are sorry that we did not provide the level of service and support you expected from us.
Best wishes,
The Shire Team
It's up to you whether you use this…
It's up to you whether you use this company or not.
Quality of product (greenhouse) fantastic
Assembly and getting the right components to site (miserable)
Eventually after threatening with court action I received the greenhouse, assembled what I payed for (not cheap) by the way. Companies want to sell you expensive products but clean their hands of any difficulties of Assembly.
Customer service did their best, we Eventually got there.
2026年8月10日
Shire Garden Buildings からの回答
Thank you for taking the time to share your feedback. We’re pleased to hear that you’re happy with the quality of your greenhouse, although we’re sorry that the installation process was such a frustrating experience.
The installation had been arranged with a separate assembly company, and the circumstances on site meant that the installation was being carried out in a way that differed from our recommended installation method. Due to the restricted access and the particular challenges of the site, we had concerns about whether our team could safely complete all aspects of the installation.
Despite this, we wanted to help bring the matter to a satisfactory conclusion and agreed to attend and complete as much of the outstanding installation as could safely be carried out, as a gesture of goodwill.
We appreciate your patience throughout what was clearly a frustrating process, and we’re pleased that you ultimately received your greenhouse and are happy with the quality of the finished product. Thank you again for your feedback.
Great product
Once a delivery date was finally agreed, on the day of delivery no time slot was notified we just had to wait, but when it did arrive it well packaged and the delivery man was very helpful. The shed was very easy to assemble with full instructions. There was only one issue there was not enough felt nails provided so we had to buy more, but now up and very sturdy and everything fits correctly very pleased.
2026年9月15日
Shire Garden Buildings からの回答
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear that you’re pleased with your shed and that it was straightforward to assemble, with everything fitting together correctly.
We’re also glad to hear that our delivery driver was helpful and that your shed arrived well packaged. We’re sorry that you weren’t given a delivery time slot and that there weren’t quite enough felt nails included — we appreciate you bringing this to our attention and will take your feedback on board.
It’s fantastic to hear that your shed is now up, sturdy, and working perfectly for you. Thank you again for choosing us, and we hope you enjoy your new shed for many years to come!
Poor quality, poor service.
I suppose you get what you pay for, and this shed is cheaper than most, and it is clear why. It’s incredibly poor quality. The overlapping cladding is very thin, almost cardboard like. It’s about half the thickness of another shed I have. The entire shed is very flimsy and part of the door is split. I can’t see it lasting very long.
In response to Shire’s reply. There’s absolutely nothing on the advertisement which calls it part of a “value” range. Don’t make excuses for terrible quality.
2026年9月24日
自発的なレビュー
Shire Garden Buildings からの回答
We’re sorry to hear that you remain unhappy with your purchase.
We have responded to the concerns raised and offered assistance, including replacement parts and further investigation to establish the cause of the issues reported. Unfortunately, the assistance offered has been declined.
If you would now prefer to return the building for a refund, please contact our Customer Service team. We will be happy to assist with the return process and arrange the refund once the Value 3x5 Overlap Shed has been dismantled and is ready for collection.
Please contact our team once the shed has been dismantled so we can arrange the next steps.
Very helpful through whole design…
Very helpful through whole design process with delivery of a great product and installation service.
2026年9月20日
Shire Garden Buildings からの回答
Thank you, Adrian, for taking the time to leave us such a fantastic 5-star review.
We’re delighted to hear that you found us helpful throughout the design process and that you’re pleased with both the quality of your new building and the installation service.
It’s great to know that the whole process, from design through to delivery and installation, met your expectations. We’ll be sure to share your kind feedback with the team, as it’s always appreciated.
Thank you again for choosing Shire, and we hope you enjoy your new building for many years to come!
Lack of communication
Lack of communication. Uses 3rd party for delivery. Shed panels were water stained. Packaging covered in bird poo. Some chips & splits on wood.
2026年9月20日
Shire Garden Buildings からの回答
Thank you, Joanne, for taking the time to share your feedback. We’re very sorry to hear about your experience and, in particular, that you felt there was a lack of communication around your delivery.
We appreciate that, when you’re expecting a delivery, you should receive clear and timely information about when it will arrive. We’re sorry that this wasn’t the case here. While your delivery was being handled by our third-party transport partner, we recognise that your order was with Shire and that we should still make sure you have the information you need throughout the process.
We’re also disappointed to hear about the condition in which the shed arrived. Water staining, chips and splits in the timber, along with the packaging being affected by bird mess, are certainly not the experience we want for our customers. We understand how frustrating it must have been to receive your new shed in this condition.
We’d very much like the opportunity to look into these concerns and make sure any appropriate issues are addressed. If you haven’t already been in contact with our support team regarding the condition of the panels, please do get in touch with your order details so we can investigate this further.
We’re genuinely sorry that your experience did not meet the standard we aim to provide, and we appreciate you bringing these issues to our attention.
The two Man came to finished the…
The two Man came to finished the unfinished assembly greenhouse, they was very polite, helpful and friendly. The quality they work is excellent service.
2026年9月22日
Shire Garden Buildings からの回答
Thank you so much for taking the time to leave such a lovely review.
We’re delighted to hear that our installation team were polite, helpful and friendly, and that you were pleased with the quality of their work. We’ll be sure to pass your kind comments on to the team.
Thank you again for choosing Shire, and we hope you enjoy your greenhouse! 🌱
Good product but delivery is…
Good product but delivery is terrible ordered and paid for shed on the 7th of September told it would be delivered 21st took day of work shed did not arrive even though I was tracking it ,first said between 10am and 2pm then hr later 3.30 till 4 35 half hr later 5.35 delivery, checked at 5.35 tracking had been turned off had no phone calls or emails to say it would not be delivered. Then at 8.15 this morning 22nd of September I had a phone call to say driver was outside my house i told him to put shed round back as am at work he said that's my problem so I had to ring a neighbour to go round and help like I said terrible delivery service
2026年9月22日
Shire Garden Buildings からの回答
Thank you for taking the time to share your feedback. We’re pleased to hear that you’re happy with the shed, although we’re very sorry that your delivery experience fell short of the standard we expect.
We completely understand how frustrating it must have been to take a day off work, only for the delivery not to arrive as expected and without clear communication. We’re also sorry to hear about the difficulties you experienced when the delivery was eventually made.
We appreciate you bringing this to our attention. We’ll make sure your feedback regarding the delivery service is shared with the relevant team, as clear communication and a smooth delivery experience are just as important as the quality of the product.
Thank you again for choosing Shire, and we hope you enjoy your new shed.
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