Shirley Aquatics (1984)ltd レビュー 

Hi just wanted to give Shirley aquatics a really good review. We purchased an amazing tank from them and to start with had trouble setting it up.I just called them and spoke to a lovely lady called Celia who couldn’t do enough for us.Thanks for all your help Celia sorry we have been on holiday that’s why the review is late. Take care Sean and Lin ( Torquay)

Celia Gina and Emma were absolutely amazing. They were so helpful and made me feel comfortable to ask them anything and they were very patient with me 👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻

I’ve ordered from Shirley twice now - both times the fish I wanted were out of stock, and while they did contact me to explain (not just silence), it was only after a lengthy delay of over a week in each case. To be fair, refunds were offered promptly, and the single juvenile Nicaraguan Cichlid I did receive was healthy and well packed.

They clearly care, but their website stock isn’t live, and delays in communication can leave you hanging. Call before you click!

We were interested in having an axolotl as a pet....we knew a bit about them well we thought we did.
We dealt with Nigel through our whole experience which lasted around 6 weeks maybe. Nigel was absolutely fantastic! Cannot praise him enough with the help he gave us! From all his knowledge about these lovely animals.
He helped us with getting the tank ready for the axolotl. We went back every week with a sample of the water and everytime he would test it for us without a bother at all. He even gave us an accessory from the axolots tank to help the process. The water was finally ready and the axolotl was ready to come home. Even at the end he gave us more advice on the up keep of our pet and the feeding instructions so we knew exactly what we were doing once we had our pet home.
Nigel thank you so so so much. We will still be seeing you I'm sure of it.

Excellent service from Penny in the reptile section today. Very knowledgeable young lady.

Being charged 3 pound each to look around the shop which my daughter brought something was Outrageous won’t be going there again

Great team and staff particularly Natarlia, she was very patient to my needs and gave me great advice on caring for my fish, highly knowledgeable in her field, she is a credit to the company.

Gary (very happy customer)

Excellent service and very knowledgeable. Nigel and penny in the reptile section not only provide service with a smile, they also care so much about the reptiles in their care.

Alice was fantastic!!! She was so welcoming, knowledgeable and charismatic.
She was able to answer all our questions and gave us a step by step to setting up our very first aquarium. My children left feeling very excited! See you in a couple weeks for our water check 😊

I've got mixed opinions on this place all of my fish bar my 2 black moors have died from here the staff olly and Pete are amazing and are always kind and have amazing costumer service but on the other had I've has some horrible experience with others I think you guys need to have a look at your staff and there costumer service skills and take a look at there knowledge as manny seem to lack it and give the wrong knowledge if you don't know something just say so so we can ask someone else.

The customer service that I received at Shirley Aquatics was second to none, everyone I met went out of their way to ensure I was looked after during the purchase and aftercare of my new aquarium.
The staff are extremely knowledgeable and really make the customer experience something special. I can't thank them enough.
I would highly recommend shopping here.

Came with my partner to buy a turtle was served by Nigel in their reptile section. He was very helpful and knowledgeable. Would recommend anyone wishing to buy a reptile to visit Shirley aquatics reptile department excellent.

Arrived in a box broken with all but one tetra was left alive. The harlequin looked half dead, they didn't survive another full 24 hours. Then came the ich, before I could treat the tank, all were infected. I have been treating for three days, had to flush down hundreds of quid because of this purchase. Never again. I am reviewing the products that I received, not their store, this was an online purchase.

After being sold a terrible marine specific aquarium in 2019 from Shirley Aquatics, plus all the gear (£1800 worth of equipment etc) I put it down to beginner’s error. I was still new to the marine hobby after years of cold and tropical fish keeping. They weren’t very helpful with the after sales either. Oh well, I thought. You live and learn.
Then, between covid lockdowns, I visited the shop again and was looking for some marine inverts and coral, of which there was many and the tanks were looking pretty good. I was ignored by an older bloke chatting up and blatantly flirting with a younger girl (not sure if they were a couple or not, however it’s very unprofessional) who were ‘working’ in the marine section. I politely said ‘excuse me’ to get their attention to which I was told ‘yeah we’ll be with you in a minute’. There was nobody else in the marine section at the time. I gave them a few more minutes to serve me and they didn’t so I walked out.
Fast forward to September 2024 and I thought I’d give them another go as we were in the area and had a new, cycled tank set up and happy with the inhabitants of my old, not fit-for-purpose old one. Note - most of these fish were 4/5 years old.
Worst mistake of my life.
Admittedly it was a busy Saturday and the marine section was rammed. Prices had gone up, as everything had, and no corals were seen. There was a sale on which made the prices really reasonable - 2 for £30 etc. Fish looked ok. So I took the plunge and bought some small fish - bi colour chromis etc. The assistant totalled it up and said the purchase would be £63! Wow! “Are you sure?” We asked, only to be told several times that this is correct as all marine fish have an extra 20% off. Wow, really good.
Whilst she was bagging up the fish we had a stroll upstairs to look at the coral tank. My god, it was appalling. Unlit, filthy, swamped in cyano and hair algae. There were a few LPS holding on for life. Needless to say, we walked away from that.
Back downstairs our fish were bagged and ready at the checkout. “£103 please” said the girl in the checkout who obviously didn’t want to be there, not that I blame her. After discussion with various people over the price we were promised, we decided to pay the price just to get out of there and get the new fish home.
After the usual acclimatisation, the fish were introduced into my aquarium.
Second worst mistake of my life.
Forward onto now, I’m currently watching ALL my fish die of velvet or brook. There is no other way it could’ve been introduced into the tank. No other new inhabitants have been added to the tank.
Yes - I should’ve quarantined the fish, I know that. Heartbreaking and expensive lesson to learn.
I have lost my lemon peel angel tonight (4yrs old), one clown, a bi colour chromis and my 5 year old regal tank is dying, as is my beautiful porcupine puffer who’s about 6” long. I have no means of saving or helping them and it’s heartbreaking.
I will NEVER step foot in this place again and they should be seriously investigated for the health of their marine livestock. They clearly do not health check their fish or follow any kind of quarantine procedures of their livestock.

Went to look at a potential enclosure for my new crested gekko and Tegan and Nigel were amazing as always. Extremely informative, thanks again!

Been coming here for years and is one of the best places to go to for buying fish and reptiles! All animals are in such good healthy conditions and staff are very helpful and friendly and definitely knowledgeable especially Nigel and Tegan in the reptile section. They are such good people and really are honest and helpful with any questions you have, I’ve been helped with my reptiles there for a couple years now and won’t go anywhere else if I have a question or worry. Definitely recommend going to Shirley aquatics if u are interested in reptiles, amphibians and/or fish.

I previously went to Shirley Aquatics and it was a lovely experience. Amazing selection of fish, and two employees there, Tegan and Nigel, were super helpful and informative with my questions. Definitely recommend.

We visited the reptile department today and Tegan and Nigel were amazing! They were so helpful and answered all our questions about crested geckos. We will be back to see them very soon.

We come to Shirley aquatics regularly for the reptile section. This place is the soul reason we got into reptiles in the first place the help and attention you get as a customer is brilliant and the husbandry of the animals couldn’t be better. The team is amazing and attentive, Nigel especially who will do absolutely anything to help ,his knowledge is unreal and is just my absolute go to person when it comes to reptiles. Tegan and penny and also brilliant and friendly. Couldn’t recommend enough!!

We have been customers of Shirley Aquatics for many years now, and we will continue to support this local buisness for many more to come.
We visit on average once a week to purchase our reptile food, substrate and decor. It is extremely rare they don't have in stock what we need and the quality is always high.
We've had many reptiles from the reptile team over the last few years, all were in perfect health when purchased and we recieved an abundance of care information before leaving. The team are easily reachable should you have any questions or concerns and offer a free clinic to help with any issues.
In fact they recently saved us from an extremely expensive Exotic vet trip!
All the animals are genuinely loved and cared for, it's clear to see that this is their main priority.
We've witnessed just how knowledgable they are first hand, seeing the health improvements of many Rspca rescues they have taken in and rehabilitated.
My Son whom has Autism has flourished since we started visiting Shirley Aquatics, his confidence has grown, the time, knowledge and understanding staff have given him is priceless.
Whilst we only visit for the reptiles department all the other members of staff are always friendly and helpful.
Always a pleasure, never a chore!