Moderny レビュー 

Moderny からの回答

2024年10月2日

Thank you so much for your feedback! We're thrilled to hear that our product added some fun to your Christmas gift-giving. It's always wonderful to know our items bring joy, especially during the holiday season. We're glad you chose us to be part of such a special occasion!

If you ever need more gift ideas or have any questions, we're always here to help. Don't hesitate to reach out, and we look forward to serving you again in the future. Wishing you all the best for your upcoming celebrations!

Moderny からの回答

2024年10月1日

Thank you so much for your kind words! We're truly grateful for your support and are delighted to know that you're happy with the service. Providing excellent customer care is our top priority, and it's wonderful to hear that we met your expectations.

If you ever need anything in the future, please don't hesitate to reach out. We're always here to help!

Moderny からの回答

2024年10月1日

Thank you so much for taking the time to share your positive experience! We’re thrilled to hear that our team provided you with timely and professional assistance throughout the process. We understand how disappointing it must have been to receive shattered jars, and we’re glad that our team could resolve the issue quickly for you. It's great to know that you felt informed and supported every step of the way.

Your kind words mean a lot to us, and we’re honored that you’ll continue to be a valued customer. We strive to provide exceptional service and quality products, and your feedback lets us know we’re on the right track. If there’s anything else we can do to assist you, please don’t hesitate to reach out. Thank you once again for choosing us, and we look forward to serving you in the future!

Moderny からの回答

2024年9月30日

We sincerely apologize for the disappointment and frustration you’ve experienced with your stained glass book lamp. It’s concerning to hear that the item you received fell so far below expectations, and we completely understand your dissatisfaction. We strive for accuracy in our product descriptions, and it’s clear that this has not been your experience.

Regarding the return process, the $267 charge you encountered seems extremely high, and we will immediately investigate this as there may have been an error in the computation. This is not the level of service we intend to provide. Please reach out to us directly so we can work with you to resolve this matter promptly. We appreciate your patience and want to ensure you receive a fair and satisfactory resolution.

Moderny からの回答

2024年9月26日

Thank you so much for your positive feedback! We’re thrilled to hear that you’re happy with our product and service. Ensuring top-notch quality and a friendly, helpful experience is our top priority, and it’s wonderful to know that we’ve met your expectations.

We’re also glad that you find our communication channels convenient. Our team is always here to assist you, and if you ever have any questions or concerns, don’t hesitate to reach out to us via email. Your satisfaction is our main goal, and we're always just a message away!

Moderny からの回答

2024年9月23日

Thank you for sharing your feedback with us. We sincerely apologize that the "Stained Glass Book Lamp" did not meet your expectations and was not as advertised. We understand how disappointing it can be to receive an item that doesn’t live up to the quality you were expecting. Your experience is important to us, and we will review the product description and quality standards to ensure they are more accurately represented.

We want to make this right for you. Please reach out to our customer service team so we can discuss potential solutions to improve your experience. Your satisfaction is our top priority, and we truly appreciate your understanding and the opportunity to make this right. Thank you for bringing this to our attention.

Moderny からの回答

2024年9月23日

Thank you so much for sharing your experience with us! We completely understand your initial hesitation, and we’re so glad you decided to give us a chance. It’s wonderful to hear that our team was able to promptly address your concerns, offer a competitive price, and ensure your order was fulfilled in a timely manner. We always strive to provide not just beautiful products, but also excellent service from start to finish.

Your satisfaction means the world to us, and we’re delighted that you appreciated the consistent communication throughout the process. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to make sure every experience you have with us is as smooth and satisfying as this one. Thank you again for trusting us with your order, and we hope to serve you again in the future!

Moderny からの回答

2024年9月22日

Thank you for reaching out to us, and we sincerely apologize for the disappointment caused by the replacement order you received. It’s truly disheartening to hear that the items did not meet your expectations, especially after your previous experience. We understand how frustrating it can be, and we are committed to resolving this matter for you.

Your feedback is incredibly important to us, and we assure you that this is not the level of quality we strive to provide. We would love the opportunity to make things right by offering either a full refund or a more suitable replacement. Please let us know how you’d like to proceed, and we’ll ensure prompt action is taken. Again, we apologize for any inconvenience this has caused and thank you for your understanding.

Moderny からの回答

2024年9月20日

We’re sorry to hear about the issue with your order. After checking our records, it seems we haven’t received any emails from you. To get this resolved quickly, please email us directly at Hello@moderny.co so we can assist you with the return process.

We appreciate your patience and are here to make sure everything gets taken care of. Let us know if you need anything else, and we’ll be happy to help!

Moderny からの回答

2024年9月20日

Thank you for your detailed feedback! We’re so glad to hear that the ordering process was easy for you and that you’re happy with the quality of the product. It’s great to know the postage tracking worked well, and that the packaging kept everything safe during transit. We always aim to keep you informed without overwhelming you, so it’s good to hear that our email updates struck the right balance.

We’re also thrilled that you’re enjoying the booklamp! The fact that it's battery-operated gives it extra flexibility, and we’re glad you like that feature. If you have any further questions or need assistance in the future, feel free to reach out!

Moderny からの回答

2024年9月18日 に更新

Thank you for reaching out to us. We're sorry to hear that one of the feet on your item arrived broken. This isn't the experience we aim to provide, and we will certainly look into how this may have happened to ensure it doesn’t occur again.

We’re glad to know that, aside from that issue, everything else with your order was satisfactory. If you encounter any further problems, please don’t hesitate to contact us. We value your satisfaction and would be happy to assist in any way we can.

Moderny からの回答

2024年9月18日

Thank you for your feedback! We're thrilled to hear that you're enjoying the product and that it met your expectations. Your satisfaction is our top priority, and it's always great to know when we've delivered a positive experience.

If you have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help, and we look forward to serving you again!

Moderny からの回答

2024年9月18日

Thank you so much for sharing your wonderful experience! We're delighted to hear that you love your purchase and found the process simple and stress-free. It’s fantastic to know that the frames are a perfect fit for your timber-framed house and that our support team could assist you in making the necessary adjustments. Your kind words about the quality truly mean a lot to us.

We’re here to make things as smooth as possible, and we’re thrilled that you found the entire experience—right from forwarding your photos to receiving your perfectly squared-up frames—so enjoyable. Should you need any further assistance or have any future projects in mind, feel free to reach out again. We're always happy to help!

Moderny からの回答

2024年9月13日

Thank you for your kind words! We're delighted to hear that you're pleased with both our products and the service you received. Your satisfaction is our top priority, and it's great to know we met your expectations.

If you ever need further assistance or have any questions, feel free to reach out. We're here to help and look forward to serving you again soon!

Moderny からの回答

2024年9月13日

Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re loving the quality of our products and that they exceeded your expectations. It’s always our goal to provide top-notch items that our customers can enjoy, and your 10/10 rating means the world to us.

If there’s anything else we can assist you with or if you’re interested in exploring more of our collection, don’t hesitate to reach out. We look forward to continuing to serve you and providing products that you absolutely love!

Moderny からの回答

2024年9月11日 に公開

Thank you for your wonderful feedback! We're glad to hear that you appreciated the careful attention to detail with your delivery, as well as our proactive approach to ensuring you received your parcel. Providing a seamless and attentive service experience is a priority for us, and it's great to know that these efforts made a positive impact on your experience.

We're also delighted that the product met your expectations and suits your organizational needs. It's always rewarding to hear that our products are helping customers stay organized in a way that works for them. Thank you again for sharing your experience, and we look forward to serving you in the future!

Moderny からの回答

2024年9月9日

Thank you so much for your kind words! We're delighted to hear that you're happy with the storage jars and the quality of our packaging. We take great pride in ensuring our products arrive in perfect condition, and it's wonderful to know everything was intact and well-made upon delivery. Due to recent logistics complications, we have been forced to fulfill orders directly from the manufacturer, which is located in China, instead of our usual fulfillment center in Los Angeles, California.

Your recommendation means the world to us, and we're thrilled that the communication throughout the process met your expectations. Should you have any further questions or need assistance with future purchases, please don't hesitate to reach out. We're always here to help and look forward to serving you again!

Moderny からの回答

2024年9月9日

Thank you so much for your wonderful feedback! We’re thrilled to hear that the two lamps, especially the mushroom lamp, exceeded your expectations in terms of wood quality and craftsmanship. We take great pride in ensuring our products match their descriptions, so knowing you’re pleased with your purchase truly means a lot to us.

We’re also glad that our personalized follow-up added to your experience. Providing excellent customer care is one of our top priorities, and we’re always here to ensure everything is perfect with your order. If you have any further questions or need assistance in the future, please don’t hesitate to reach out!

Moderny からの回答

2024年9月6日

Thank you for your feedback! We're thrilled to hear that your overall experience with our company has been positive. Our goal is always to deliver excellent service, and it’s encouraging to know that our support team has met your expectations.

However, we’re sorry to hear that the quadruple trouser/garment hangers did not meet the same standard. We understand how important quality is, especially when it comes to optimizing wardrobe space. Your feedback about the hangers being flimsy and thin is valuable, and we’ll make sure to pass it along to our product team for review. If there’s anything we can do to assist you further, please don't hesitate to reach out.

Moderny からの回答

2024年9月4日

Thank you for taking the time to share your positive feedback! We're thrilled to hear that you are satisfied with the quality of the throw and our speedy delivery service. Your satisfaction is our top priority, and we're delighted that we could meet your expectations.

If there's anything else we can assist you with, please don't hesitate to reach out. We truly appreciate your business and look forward to serving you again in the future!