Moderny レビュー 

Moderny からの回答

2025年3月29日

Thank you for your wonderful feedback! We're so glad to hear that you’re happy with the variety and affordability of our products. We aim to offer a wide selection to suit different needs, and it's fantastic to know that it met your expectations.

We’re also pleased that our communication around delivery times and follow-up offers added to your positive experience. Your satisfaction is our priority, and we’re always here to assist you with anything you need. We look forward to serving you again soon!

Moderny からの回答

2025年3月29日

Thank you for your feedback! We're thrilled to hear that you had a positive experience with our communication and that the product lived up to your expectations. We always strive to provide clear, timely updates and ensure that our products meet the standards we promise to our customers.

Your satisfaction is incredibly important to us, and we’re grateful for your support. If you have any further questions or need assistance, please don’t hesitate to reach out. We're always here to help!

Moderny からの回答

2025年3月1日

Thank you so much for your kind words! We’re thrilled to hear that you love our quirky Moderny products, especially those related to books and reading. We take great pride in curating items that spark joy and creativity for our customers, and it’s wonderful to know that our offerings have resonated with you. Your enthusiasm means a lot to our team!

We’re also grateful for your recognition of our commitment to successful delivery and customer care. It’s always our priority to ensure that your experience with us is seamless, and we’re glad to hear that our check-ins and attention to detail have made a positive impact. We look forward to continuing to serve you and provide you with more exciting products in the future!

Moderny からの回答

2025年2月26日

Thank you so much for sharing your positive experience with us! We’re thrilled to hear that our team was able to assist you in making your decision and that you’re happy with the discount offered on your first purchase. We always strive to offer the best possible service and value to our customers, and it’s great to know that we met your expectations.

We truly appreciate your trust in us and are delighted to have you as a customer. If you need any further assistance or have more questions about your purchase, don’t hesitate to reach out. We look forward to serving you again soon!

Moderny からの回答

2025年2月23日

Thank you for your kind words and for taking the time to share your experience with us! We are thrilled to hear that you're satisfied with the product and our competitive pricing. Our team strives to ensure timely deliveries and clear communication, so it's wonderful to know that we met your expectations in these areas.

We truly appreciate your recommendation and would be more than happy to assist you with any future needs. Your continued support means a lot to us, and we look forward to providing you with excellent service again soon. If you have any questions or require further assistance, please don't hesitate to reach out!

Moderny からの回答

2025年2月22日

Thank you so much for sharing your experience with us! We are truly sorry to hear about the issues you faced with the delivery of your gift. However, we are thrilled that Monica S. was able to assist you in such a helpful and caring manner throughout the process. We understand how important timely deliveries are, especially for special gifts, and we are so grateful for your patience and understanding as we worked together to resolve the situation.

It’s wonderful to hear that the replacement order arrived safely and that your gift was ultimately received. At Moderny, we pride ourselves on providing excellent customer service, and we’re so happy to know Monica’s efforts made a positive impact. We look forward to welcoming you back as a valued customer and are committed to making every future experience as seamless and satisfying as possible. Thank you for your trust in us!

Moderny からの回答

2025年2月22日

Thank you so much for your kind words! We're so sorry that your item arrived damaged, but we're thrilled that we were able to resolve the issue quickly for you. At Moderny, we strive to provide excellent customer service, and we’re glad to know we met your expectations in addressing the situation right away.

Your feedback means the world to us, and we're so grateful for your recommendation. We truly appreciate your support and look forward to serving you again in the future with the same level of care and efficiency. Thank you for choosing Moderny!

Moderny からの回答

2025年2月13日

Thank you for the positive feedback! We’re thrilled to hear that our communication, delivery speed, and overall quality met your expectations. We strive to keep our customers informed every step of the way and ensure a smooth and timely experience. It’s great to know that you found both the speed and quality of our service to be excellent.

We’re also happy to hear that you were satisfied with the pricing. Our goal is always to provide great value, balancing quality with affordability. Your feedback motivates us to keep up the hard work and continue delivering the best possible service. Thanks again for choosing us!

Moderny からの回答

2025年2月12日

Thank you so much for your positive feedback! We're thrilled to hear that the product met your expectations and arrived in perfect condition. We take great care in ensuring that all items are well-wrapped and packaged to protect them during transit, so it’s great to know that this made a difference for you. Your satisfaction is our top priority, and we’re pleased that our efforts were reflected in your experience.

We also appreciate your acknowledgment of our shipping communication. Keeping our customers informed about their order progress is important to us, and we’re glad it contributed to your positive experience. Thank you for taking the time to share your thoughts. We look forward to serving you again in the future!

Moderny からの回答

2025年1月24日

Thank you for sharing your feedback regarding your recent purchase of the book stack lamp. We’re truly sorry to hear that the product did not meet your expectations and understand how disappointing this experience must have been. At Moderny, we strive to offer products that delight our customers, and we regret that this item fell short of that standard. Your observations about the design and quality are important to us, and we take them seriously as we continue to improve our product offerings.

We’d like to address your concerns directly and work toward a resolution. Please reach out to our customer service team at Hello@moderny.co with your order details, and they will be happy to assist you further. Your satisfaction is important to us, and we appreciate the opportunity to make things right. Thank you for bringing this to our attention, and we hope to restore your trust in our brand.

Moderny からの回答

2025年1月24日

Thank you for sharing your feedback about your recent experience. We sincerely apologize that the product did not meet your expectations and for any disappointment caused. We aim to provide items that align with both the quality and value our customers deserve, and it’s clear that in this instance, we missed the mark. Your concerns about the discrepancy between the product's appearance and its actual quality are important to us and will be shared with our team for review.

We want to address your concerns directly and work toward a resolution. Please reach out to our customer service team at Hello@moderny.co with your order details, and they will be happy to assist you further. Your satisfaction is important to us, and we appreciate the opportunity to address your concerns. Thank you for bringing this to our attention, and we value your feedback as we strive to improve.

Moderny からの回答

2025年1月17日

We sincerely apologize for the inconvenience and frustration caused by your experience with the stained glass bookcase lamp. Receiving a non-working product is disappointing, and we deeply regret that your issue has not been resolved promptly. This is not the level of service we strive to provide, and we fully understand your dissatisfaction.

To ensure your concern is addressed as quickly as possible, we kindly ask that you reach out to our customer service team at Hello@moderny.co. They will review your case, provide an update on the refund or replacement, and work to resolve this matter without further delay. Thank you for your patience and for bringing this to our attention. We value your feedback and are committed to making things right.

Moderny からの回答

2025年1月17日

Thank you so much for your kind words and thoughtful feedback! We’re thrilled to hear that you love your purchase and find it both beautiful and of great quality. Knowing that our product has brought you joy truly means the world to us.

We also appreciate your patience regarding the slightly longer delivery time and will continue working to improve our processes. Your satisfaction is our top priority, and your understanding is greatly valued. Thank you once again for choosing us. We look forward to serving you again in the future! 😊

Moderny からの回答

2025年1月15日

Thank you for reaching out and bringing this to our attention. We sincerely apologize for the disappointment caused by your purchase and for the difficulty you experienced in contacting us. We understand how frustrating this situation must be, and we assure you that we are here to assist in addressing your concerns.

To resolve this matter, we kindly request that you email our customer service team at Hello@moderny.co with your order details, including your order number and a brief description of the issue. This will help us investigate the situation thoroughly and provide you with the support you need. Thank you for your patience and understanding as we work to make this right.

Moderny からの回答

2025年1月8日

Thank you for taking the time to share your experience with us. We sincerely apologize for the delays and any frustration caused by the delivery time of your order. Because of logistics complications, we were forced to fulfill orders directly from the manufacturer, which is based overseas. Our normal fulfillment center, located in Los Angeles, California, typically handles orders much more efficiently. We understand how disappointing it is for an item not to arrive in time, especially for a special occasion like Christmas.

To address your concerns further, we kindly ask that you contact our customer service team at Hello@moderny.co. They will be happy to assist you in reviewing your order and ensuring that your concerns are handled appropriately. Please know that we value your feedback and are continuously working to improve our processes to provide a smoother and more reliable experience in the future. Your patience and understanding mean a lot to us.

Moderny からの回答

2025年1月8日

Thank you for sharing your honest feedback with us. We’re truly sorry to hear that the lamp you received did not meet your expectations in terms of quality. We understand how disappointing it can be to receive an item that doesn’t align with what was advertised, especially when it was intended as a thoughtful gift.

To address your concerns and review this matter further, we kindly ask that you reach out to our customer service team at Hello@moderny.co. They will be happy to assist you in investigating your concerns and working toward a resolution. We appreciate your feedback and will use it to improve our products and ensure a better experience for our customers in the future. Thank you for bringing this to our attention.

Moderny からの回答

2025年1月5日

Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying your gift and that it made a great impression. We take pride in carefully curating products that bring joy and value, and it’s wonderful to know that we’ve met your expectations. Your satisfaction means the world to us, and your feedback brightens our day!

If there’s anything more we can do to enhance your experience, please don’t hesitate to let us know. Whether you have questions, need assistance, or are looking for recommendations for future gifts, we’re here to help. Thank you for choosing us, and we look forward to serving you again!

Moderny からの回答

2025年1月5日

We sincerely apologize for the disappointing experience you’ve had with your order and the challenges you’ve faced in reaching us. This is not the level of quality or service we strive to provide, and we deeply regret the frustration this has caused. Your feedback about the lamp's quality and the condition in which it arrived is concerning, and we understand how this has impacted your trust in us.

To address this matter promptly, please email our dedicated customer service team directly at Hello@moderny.co with your order details and photos of the item as it arrived. We want to ensure this issue is resolved to your satisfaction. Thank you for bringing this to our attention, and we are committed to making things right for you.

Moderny からの回答

2025年1月5日

Thank you so much for your wonderful feedback! We’re thrilled to hear that you loved the pillow covers and found the screen print vibrant and clear. It’s fantastic to know that you had an easy ordering experience and were kept updated throughout the shipping process. Your satisfaction is our top priority, and it’s incredibly rewarding to hear this is your third order with us!

We truly appreciate your continued trust in our products and company. If there’s anything else we can do to make your experience even better or if you have any future needs, don’t hesitate to reach out. Thank you for being such a valued customer!

Moderny からの回答

2025年1月5日

We appreciate you bringing this to our attention and are deeply sorry for the negative impression this experience has created. Transparency and trust are core to our values, and we take allegations like this very seriously. The situation you’ve described is absolutely not aligned with the standards we uphold, and we will investigate this matter thoroughly to ensure any misleading communications are addressed.

If you have additional details, such as the email you received, we encourage you to forward it to our customer service team at Hello@moderny.co. This will help us verify its authenticity and take corrective action if necessary. Your feedback is invaluable, and we are committed to ensuring our customers feel respected, informed, and valued. Thank you for bringing this to our attention.