Moderny レビュー 

Moderny からの回答

2025年1月3日

Thank you for your feedback! We’re thrilled to know that you appreciate our selection of unique gifts. Curating distinctive and memorable items is at the heart of what we do, and it’s wonderful to hear that they’ve caught your attention.

If you have any specific needs or are looking for recommendations, please don’t hesitate to reach out. We’re here to help you find the perfect gift for any occasion. Thank you for choosing us, and we look forward to serving you again soon!

Moderny からの回答

2025年1月3日

Thank you so much for your wonderful feedback! We’re delighted to hear that you are thrilled with the quality of the throws you purchased. Knowing that you find them thick, heavy, and luxurious truly makes our day, as we strive to offer products that exceed expectations.

We’re also glad to hear that delivery to the UK was as prompt as possible. Your satisfaction is our top priority, and it’s fantastic to know that both the product and service met your expectations. Should you need anything else in the future, please don’t hesitate to reach out. Thank you for choosing us!

Moderny からの回答

2025年1月3日

Thank you for bringing this matter to our attention. We sincerely apologize for any confusion or frustration caused by the pricing and currency exchange details on your order. We understand how upsetting this experience must be, and we want to ensure that your concerns are properly addressed.

To assist you further, we kindly ask that you contact our customer service team directly at Hello@moderny.co. They will review your order details and address your cancellation request as a priority. We genuinely appreciate your patience and understanding as we work to resolve this matter. Thank you for giving us the opportunity to improve your experience.

Moderny からの回答

2025年1月2日

Thank you so much for sharing your wonderful feedback! We’re absolutely thrilled to hear that the gifts were a hit and that they brought joy to your loved ones. It means the world to us to know that our products played a part in making your occasion special. At Moderny, we strive to provide items that not only meet but exceed expectations, and your satisfaction is the best reward for our efforts.

We can’t wait to welcome you back for your next shopping experience! Whether you’re looking for another memorable gift or something special for yourself, we’ll be here to assist you every step of the way. If you have any questions or need recommendations in the future, please don’t hesitate to reach out. Thank you for choosing us, and we look forward to serving you again soon!

Moderny からの回答

2024年12月26日

We are deeply sorry to hear about your disappointing experience with your recent purchase. Receiving a product that falls so far below expectations is understandably frustrating, and we want to assure you that we take such feedback very seriously. We strive to provide products that meet the quality and design our customers are promised, and it is clear that in this case, we failed to deliver.

We encourage you to contact our customer service team directly at Hello@moderny.co with details of your order, including any photos of the item you received. This will help us investigate the issue thoroughly and take the necessary steps to address your concerns. While we cannot undo the inconvenience caused, we are committed to finding a solution that demonstrates how much we value you as a customer. Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.

Moderny からの回答

2024年12月26日

We sincerely apologize for the inconvenience and frustration you have experienced with your order. Providing a seamless and transparent shopping experience is our top priority, and it is clear we have fallen short in this instance. We deeply regret any inconvenience caused by the delay in shipping your desk lamp and the lack of communication regarding your order status. Please know that your concerns are being taken very seriously.

To address this matter promptly, we kindly ask you to email our dedicated customer service team directly at Hello@moderny.co with your order number and any relevant details. This will allow us to locate your order, provide you with an update, and resolve this issue to your satisfaction. We value your trust and are committed to making this right. Thank you for bringing this to our attention, and we appreciate your patience as we work to address your concerns.

Moderny からの回答

2024年12月21日

We sincerely apologize for the disappointment and frustration you’ve experienced with your order. We understand how important it is to receive a quality product, especially for a special occasion like Christmas, and we deeply regret that we did not meet your expectations.

To resolve this matter, please contact our customer service team directly at Hello@moderny.co with your order details. They will assist you in addressing your concerns and finding an appropriate solution. We value your feedback and are committed to ensuring your satisfaction.

Moderny からの回答

2024年12月21日

Thank you for sharing your experience with us! We’re so glad to hear that Angelo was able to assist you and keep you updated on the delivery of your gift. We understand how important timely deliveries are, and we’re thrilled that your book lamp reached your friend and that she loved it.

Your satisfaction is our top priority, and we truly appreciate your kind words. If you need assistance in the future or have any questions, please don’t hesitate to reach out. We look forward to serving you again soon!

Moderny からの回答

2024年12月16日

We are truly sorry to hear about your dissatisfaction with your recent purchase and the experience you’ve described. We understand how frustrating it can be when a product does not meet expectations and you face challenges with the return process. Please know that we take such concerns very seriously and are committed to addressing them promptly.

To assist you further, we kindly ask that you reach out to our customer service team at Hello@moderny.co. They are equipped to investigate your case in detail and work with you to find a resolution. Your feedback is invaluable to us, and we are dedicated to ensuring a better experience moving forward. Thank you for bringing this to our attention.

Moderny からの回答

2024年12月13日

Thank you so much for your kind feedback! We’re delighted to hear that you had a positive experience with our service. Your satisfaction is our top priority, and it’s wonderful to know that we met your expectations.

If there’s anything else we can do to make your experience even better, please don’t hesitate to let us know. We look forward to serving you again in the future and appreciate your support!

Moderny からの回答

2024年12月13日

We sincerely apologize for the confusion and frustration you’ve experienced with your order. We understand how unsettling it can be to encounter issues with tracking your purchase and account information, especially when you've already reached out for support multiple times. Please know that this is not the experience we aim to provide, and we are committed to resolving this matter promptly for you.

To assist you further, we kindly ask that you reach out to our customer service team at Hello@moderny.co. Please include your order details, such as the order confirmation number and any relevant information, so we can locate your purchase and address the issue with your account. We are here to help and ensure you receive the item you ordered without further delays. Thank you for your patience and understanding as we work to make this right.

Moderny からの回答

2024年12月11日

Thank you so much for your feedback! We're delighted to hear that your elephant gift exceeded your expectations and that its size and elegance have made such a positive impression. It’s always our goal to ensure our items bring joy and leave a lasting impact, and it sounds like this one will do just that. We’re confident your recipient will absolutely adore it!

As for wrapping it, we understand that might be a bit of a challenge with a gift this grand! You might consider a large decorative ribbon or a festive fabric wrap to showcase its beauty while keeping it manageable. If you have any questions or need further assistance, feel free to reach out. We're here to help make your gifting experience as seamless as possible. Happy holidays!

Moderny からの回答

2024年12月9日

We deeply regret to hear about your dissatisfaction and the experience you've described. We understand how frustrating this situation must be and sincerely apologize for any confusion or inconvenience caused. Please know that your concerns are taken very seriously, and we’re committed to resolving this matter promptly and fairly. Our goal is always to ensure that our customers feel valued and satisfied with their interactions with us.

To assist you further, we encourage you to reach out directly to our customer service team via email at Hello@moderny.co. They will carefully review the details of your case and work with you to address your concerns. Your feedback is invaluable, and we’re eager to resolve this issue to your satisfaction. Thank you for bringing this to our attention, and we appreciate your patience as we work through this together.

Moderny からの回答

2024年12月7日

Thank you so much for taking the time to share your wonderful feedback! We're delighted to hear that our team could quickly address the issue with your second order and that you found our customer care exceptional. Providing personalized and efficient service is something we take great pride in, and your recognition means a lot to us.

Knowing that we’ve earned your confidence is incredibly rewarding, and we’re grateful for your continued support. Should you need anything in the future, please don’t hesitate to reach out—we’re always here to help. Thank you again for choosing Moderny and for your kind words!

Moderny からの回答

2024年12月7日

Thank you so much for your kind words and positive feedback! We’re thrilled to hear that you’re pleased with the quality of our products and the service you received. Providing an excellent experience for our customers is always our top priority, and your satisfaction means the world to us.

We’re delighted to know you’d be happy to shop with us again, and we look forward to serving you in the future. Should you ever need assistance or have any questions, please don’t hesitate to reach out. Thank you for choosing Moderny, we truly value your support!

Moderny からの回答

2024年12月5日

Thank you for sharing your concerns with us. We deeply regret any misunderstanding regarding our shipping process and timelines. While we aim to provide clear and transparent information, we understand how important timely delivery is and sincerely apologize for any inconvenience caused by the shipping experience. Your feedback is invaluable in helping us improve.

To address this matter further and ensure a resolution, we kindly ask that you reach out to our customer service team at Hello@moderny.co. They will be happy to assist you with tracking your order or providing any additional support needed. We appreciate your patience and understanding, and we’re committed to making this right for you.

Moderny からの回答

2024年12月4日

We’re truly sorry to hear about your experience and sincerely regret any frustration caused by this situation. We strive to provide high-quality products and exceptional service, and it’s clear we fell short in your case. Receiving the wrong item and being dissatisfied with the material is certainly not the experience we want for our customers. We understand how important it is for issues to be resolved promptly and efficiently, and we apologize if you’ve felt unheard during this process.

To ensure this matter is resolved as quickly as possible, we kindly ask you to reach out to our customer service team at Hello@moderny.co. They are fully equipped to review your case and address your concerns, including the incorrect item and any issues with the quality. Thank you for bringing this to our attention, and we’re committed to making this right for you.

Moderny からの回答

2024年11月30日

Thank you so much for your continued support and trust in us! We’re absolutely delighted to hear that our great products and excellent customer service keep bringing you back. It’s always a pleasure to serve loyal customers like you who make our efforts so worthwhile.

Your kind words truly motivate our team to keep delivering the best possible experience. If there’s ever anything more we can do for you, don’t hesitate to let us know. We look forward to serving you again soon!

Moderny からの回答

2024年11月30日

Thank you for sharing your feedback with us. We’re truly sorry to hear about your disappointment and understand how frustrating this experience must have been. At Moderny, we strive to provide our customers with carefully curated, quality products and an exceptional shopping experience. Your concerns are taken very seriously, and we’d love the opportunity to address them.

To better assist you, please reach out to our customer service team so we can look into this matter further. Transparency and customer trust are extremely important to us, and we’re committed to making things right. Thank you for bringing this to our attention—we appreciate the chance to improve.

Moderny からの回答

2024年11月28日

Thank you for your kind words and for sharing your positive experience with us! We're delighted to hear that you found our service helpful and that it met your expectations. Providing exceptional service is our top priority, and it's wonderful to know that our efforts resonated with you. Your satisfaction motivates us to keep improving and delivering the best to our valued customers like you.

We're equally thrilled that you’re happy with the quality of our products. We take great care in ensuring that everything we offer meets the highest standards, and it’s rewarding to know that our dedication is appreciated. If there’s anything else we can do for you or if you have any further feedback, please don’t hesitate to reach out. We're always here to assist you!