I have just purchased a car from Sinclair Land Rover in Cardiff. The deal was made easy primarily due to the excellent sales person Charlie Spring. He was polite, not pushy at all, extremely knowl... もっと見る
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Responsive, looks for solutions, goes beyond what I would normally expect from a sales enquiry. Charlie was superb at responding swiftly, coming up with suggestions when first vehicle of interest wasn... もっと見る
Really helpful and seamless service. Charlie made the experience of exchanging cars super easy. All sorted within a very short time frame. Recommend and I’ll for sure be back when I need another car.... もっと見る
Sean Watkins or sales person was friendly informative and nothing was too much trouble. H didn't rush us gave us all the time we needed to review our options and answer all our questions. He worked... もっと見る
企業が回答しました
企業情報
Sinclair Group - Sinclair Land Rover Cardiff について
当該企業による記述
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
連絡先
Hadfield Road 13-15, CF11 8AQ, Cardiff, Wales, 英国
- 029 2054 6700
4.6
優良
144件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 75％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Sadly a really disappointing experience
Sadly a really disappointing first 6 months of being a customer at this Cardiff branch; from being rushed to take car before month end to meet targets with outstanding works needing to be completed, having to chase for the work to be fulfilled months later, to more recently having a breakdown resulting in my car being on the forecourt for 10 days without being looked at.
Formal complaint raised, but still not even acknowledged over a week later!
Giving two stars as there are some individuals in the business who have been really helpful, but overall a seriously disappointing service.
Please do better for your customers Sinclair Land Rover Cardiff! For a premium brand, the service and customer experience so far has fallen really short!
2025年12月18日
自発的なレビュー
Sinclair Group - Sinclair Land Rover Cardiff からの回答
Hi Hannah, thank you for taking the time to share such detailed feedback. We’re genuinely sorry to read about your experience and the frustration this has caused - particularly given the expectations that come with a Range Rover and the premium level of service you should receive. What you’ve described, from the handover process through to the delay in addressing your breakdown and the lack of acknowledgement of your formal complaint, is not acceptable and falls short of our standards.
We do appreciate you recognising the efforts of some of our team, but it’s clear that the overall journey has not been the seamless, considered experience it should be, and for that, we apologise. We would very much like the opportunity to review this personally and ensure it is properly resolved for you. Please contact us at landrovercardiff@sinclairgroup.co.uk with your name and registration number, and a senior member of our management team will be in touch as a priority.
Thank you again for raising this - feedback like yours is vital in helping us improve the experience we deliver.
Best wishes,
Sinclair Land Rover Cardiff
Excellent and improved sales since…
Excellent and improved sales since ownership change. Bought a new LR Octa from Josh... genuine care throughout, nothing too much trouble. Good price for the p/ex. Happy motoring.
2025年12月4日
Sinclair Group - Sinclair Land Rover Cardiff からの回答
Hi Leonard, thank you for your review. We're thrilled to hear that you're enjoying the new Defender OCTA and have seen improved sales since our ownership change to Sinclair Group. Providing genuine care and going the extra mile for our clients is what we strive for. We appreciate your business and wish you happy motoring!
Best wishes,
Sinclair Land Rover Cardiff
5* Customer experience to find the dream car.
Experience has been 5* from start to finish. Expert knowledge from Josh has been second to none. I was after a very particular car and he didn’t give up trying to find me the perfect car. Over the moon with the car and the experience throughout. Was always kept up to date and he always had time to answer my million and one questions. Would thoroughly recommend.
2025年11月12日
Sinclair Group - Sinclair Land Rover Cardiff からの回答
Hi Beckie, thank you so much for your kind words! We are thrilled that you had a 5-star experience with us and that Josh's expert knowledge was top-notch. We always strive to find the perfect car for our clients and we're delighted that you're over the moon with your purchase. Your satisfaction is our top priority and we truly appreciate your recommendation. Thank you for choosing our business!
Best wishes,
Sinclair Land Rover Cardiff
Sinclair Group - Sinclair Land Rover Cardiff からの回答
Hi Kevin, we strive to exceed your expectations and deliver exceptional service every time. We appreciate your kind words and look forward to continuing to exceed your expectations in the future. Thank you for choosing us!
Best wishes,
Sinclair Land Rover Cardiff
From the time I walked in I was made…
From the time I walked in I was made very welcome , the showroom host Stephanie, was very hospitable and professional, directing me to Tom Andrews on the sakes team.. the experience was very enjoyable . My thanks to all if them.
2025年11月27日
自発的なレビュー
Sinclair Group - Sinclair Land Rover Cardiff からの回答
Hi William, thank you so much for your kind words. We're thrilled that you had a great experience at our showroom. We take pride in creating a welcoming and professional environment for our clients. We'll be sure to pass along your thanks to Stephanie and Tom for making your visit enjoyable. See you again soon!
Best wishes,
Sinclair Land Rover Cardiff
good delivery service from cardiff parts
good delivery service from cardiff parts
2025年11月25日
自発的なレビュー
Sinclair Group - Sinclair Land Rover Cardiff からの回答
Hi Iewys, rhank you for your positive feedback! We always strive to ensure prompt and efficient delivery service to our valued clients. It means a lot to us that our efforts have been recognised. We appreciate your continued support.
Best wishes,
Sinclair Land Rover Cardiff
Sinclair Group - Sinclair Land Rover Cardiff からの回答
Hi Marc, we are thrilled to hear that you had a pleasant experience with our parts department and Tony! Your satisfaction is our top priority and we look forward to serving you in the future. Thank you for choosing Sinclair Land Rover Cardiff.
Good delivery service
2025年11月25日
自発的なレビュー
Sinclair Group - Sinclair Land Rover Cardiff からの回答
Hi Alison, thank you for your positive feedback! We pride ourselves on providing efficient and speedy delivery to our clients. We're glad you had a great experience with us.
Best wishes,
Sinclair Land Rover Cardiff
Exceptional - 5 stars.
The customer service and attention to detail is second to none. Laura Baker is exceptional. This is our 4th RR with Laura and we will be having more in the future. A massive thank you to Laura and her team.
2025年11月20日
Sinclair Group - Sinclair Land Rover Cardiff からの回答
Hi Matt, thank you for your kind words. We are so happy to hear that you've had a great experience working with Laura Baker and our team. We look forward to working with you again in the future. Thank you for choosing us!
Best wishes,
Sinclair Land Rover Cardiff
Always really friendly and knowledgeable
Always really friendly and knowledgeable
2025年11月19日
自発的なレビュー
Sinclair Group - Sinclair Land Rover Cardiff からの回答
Hi Jen, thank you for your kind words. We pride ourselves on providing exceptional client service and are thrilled to hear that it's noticed. It's our pleasure to serve you with a smile and expertise.
Best wishes,
Sinclair Land Rover Cardiff
Excellent service as always
Excellent service as always, quick, efficient, chose a new Defender 90 on Saturday afternoon and picked it up Monday afternoon with all the extras fitted. Perfect!
2025年11月19日
Sinclair Group - Sinclair Land Rover Cardiff からの回答
Hi Mr Davies, thank you for your amazing review. We are dedicated to providing quick and efficient service for all our clients. We're thrilled that you chose a new Defender 90, and getting it with all the extras in just 2 days is definitely a win. Enjoy your new ride!
Best wishes,
Sinclair Land Rover Cardiff
very good parts dep
2025年11月20日
自発的なレビュー
Sinclair Group - Sinclair Land Rover Cardiff からの回答
Hi Michael, thank you for the positive feedback. We take pride in providing quality parts and exceptional service. We appreciate your business and look forward to serving you again in the future.
Best wishes,
Sinclair Land Rover Cardiff
The parts department couldnt be more…
The parts department couldnt be more helpful, friendly, professional and super efficient!!
2025年11月20日
自発的なレビュー
Sinclair Group - Sinclair Land Rover Cardiff からの回答
Hi Jade, thank you for your kind words. Our parts department strives to provide exceptional service and we're so glad to hear that they were able to assist you efficiently. We appreciate your business!
Best wishes,
Sinclair Land Rover Cardiff
Sinclair Group - Sinclair Land Rover Cardiff からの回答
Hi Leia, thrilled to hear that our delivery service met your expectations! We strive to provide fast and efficient service to all our clients. Thank you for choosing us.
Best wishes,
Sinclair Land Rover Cardiff
Sinclair Group - Sinclair Land Rover Cardiff からの回答
Hi Hannah, thank you for the positive feedback on our part delivery service! We're thrilled to hear that we were able to meet your expectations. We look forward to assisting you with any future needs.
Best wishes,
Sinclair Land Rover Cardiff
Communication is brilliant
Communication is brilliant with the parts department they go above and beyond to help in any situation big or small
2025年10月16日
自発的なレビュー
Sinclair Group - Sinclair Land Rover Cardiff からの回答
Hi Andrew, thank you for your kind words about our parts department! We strive to provide excellent communication and go above and beyond for our clients in any situation. We appreciate your support!
Best wishes,
Sinclair Land Rover Cardiff
Fantastic service from Land Rover…
Fantastic service from Land Rover Cardiff! Chris and Sean were brilliant from start to finish - friendly, professional, and couldn’t do enough to help. They made the whole process smooth and enjoyable. Highly recommend them if you’re looking for great service and genuine care.
2025年11月13日
自発的なレビュー
Sinclair Group - Sinclair Land Rover Cardiff からの回答
Hi Al-Kaabi, thank you so much for your kind words. We are thrilled to hear about your positive experience with Chris and Sean at Sinclair Land Rover Cardiff. Our team takes great pride in providing friendly and professional service, and we are happy to know that you had a smooth and enjoyable experience. Thank you for choosing us and for recommending our dealership. We truly appreciate your support!
Best wishes,
Sinclair Land Rover Cardiff
Very good service from parts dept
2025年11月13日
自発的なレビュー
Sinclair Group - Sinclair Land Rover Cardiff からの回答
Hi Steven, thank you so much for your positive feedback. We are thrilled to hear that you had a great experience with our parts department. We strive to provide excellent service to all our clients. Your satisfaction is our top priority! Hope to see you soon.
Best wishes,
Sinclair Land Rover Cardiff
Good delivery service
2025年11月12日
自発的なレビュー
Sinclair Group - Sinclair Land Rover Cardiff からの回答
Hi Corey, thank you for your feedback! We strive to provide efficient and reliable delivery services for all our clients. We appreciate your support and hope to continue exceeding your expectations in the future.
Best wishes,
Sinclair Land Rover Cardiff
Sinclair Group - Sinclair Land Rover Cardiff からの回答
Hi Mike, thank you for your positive feedback! Our parts department takes pride in providing excellent delivery service to our clients. We appreciate your support and hope to continue serving you in the future.
Best wishes,
Sinclair Land Rover Cardiff
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