Quelle tristesse et déception de recevoir un colis totalement endommagé tant à l'extérieur que les produits à l'intérieur surtout pour une commande de plus de 200 CAD avec 50 CAD de livraison. Je m'at... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Yeah they take forever, the products are fine but you get hit with and extra 30-60 dollars in customs fees, I have been trying to get FedEx to waive the brokerage fee so it’s not so much and just pay... もっと見る
企業が回答しました
Multiplicidade de marcas a preços muito competitivos. Várias produtos com boas promoções, bem como variados coffrets de excelentes marcas. Sistema de navegação no site bem concebida, intuitiva e ag... もっと見る
企業が回答しました
Estou extremamente satisfeito com a minha experiência. Primeiramente, fiquei impressionado com os preços acessíveis dos produtos em comparação com outros sites. Além disso, a rapidez na entrega é al... もっと見る
企業が回答しました
企業情報
当該企業による記述
Taking care of our body is fundamental. After all, it is who we are, what makes us move and live. But we don't always give it enough attention or take the time to pamper it. And that is why SkinLovers was born. So that, at a distance of a click and easily, you can have access to a variety of products from the best beauty, cosmetics and care brands in the world.
連絡先
Largo da Estação, 11, 4775-446, Vila Nova de Famalicão, ポルトガル
- +351918301887
- info@skinlovers.com
- www.skinlovers.com
3.3
まあまあ
590件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I didn’t received my package after one…
I didn’t received my package after one month. and this is the time that the company doesn’t proceed with a refund
2023年9月4日
SkinLovers からの回答
Hello!
Please contact us by email so we can solve that situation directly with you.
Thanks,
Skinlovers
Recomendo a SkinLovers
Preços competitivos, atendimento eficiente, embalagem cuidada e rapidez no envio. recomendo
2023年9月8日
SkinLovers からの回答
Olá Carla!
Antes de mais, agradecemos o seu comentário.
Muito obrigado pela sua encomenda e pelas suas palavras tão simpáticas. Fazemos o nosso melhor para prestar o melhor serviço possível. Esperamos que volte a comprar connosco muito em breve.
You missed to add my address AMD…
You missed to add my address AMD contact details that I provided you. This caused missing shipment and investigation from my side until I find it. When it was about to be shipped back. Over all thank you for my request, amazing product!
2023年8月22日
SkinLovers からの回答
Hello Mikhail,
First of all thank you for taking the time to post a review. We appreciate your feedback as it help us to improve our service.
We are sorry to know that you are disappointed with our service. We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
Enjoy your products!
Thanks,
Skinlovers
SkinLovers からの回答
Hello Angela,
Thank you so much for your order and for your review! It's great to receive such positive feedback! We hope to receive your visit to our store a lot of times in the future.
Thanks!
Great cost and fast shipping to Australia
Product was the cheapest price I could find, and the shipping was faster than expected. Very happy with service. Would use again and recommend to friends.
2023年8月16日
SkinLovers からの回答
Hello Anna,
First of all thank you for taking the time to post a review.
Thank you so much for your order and the nice words. We do our best to provide the best service possible. We hope you will buy with us again!
Excelente
Excelente ..todo llega a tiempo y se encuentra productos de alta gama y variedad .
2023年8月16日
SkinLovers からの回答
Hola Yesenia,
Muchas gracias por su pedido y por su comentario. ¡Es estupendo recibir comentarios tan positivos! Esperamos recibir su visita muchas veces más.
Muchas gracias.
SkinLovers からの回答
Hi Nancy.
We're sorry to hear that the package hasn't been delivered yet. We were checking the USPS tracking tool and a delivery attempt was made on September 12. Please contact the USPS and request a reschedule.
Thank you!
I ordered on August 16 and as of…
I ordered on August 16 and as of today,September 10, I still have not received my order. VERY little communication from this company.
2023年9月9日
自発的なレビュー
SkinLovers からの回答
Hello Nancy,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
We your checking your order and the package is expected to be delivered today!
Enjoy your products!
Thanks,
Skinlovers
Fast shipping and great prices!
2023年8月10日
SkinLovers からの回答
Hello Kim!
First of all thank you for taking the time to post a review.
Thank you so much for your order and the nice words. We do our best to provide the best service possible. We hope you wil buy with us again!
Saludos
Saludos. Les agradezco que el servicio al cliente haya sido excelente. Lo único que tendría que decir es, que no se por que no me llegaban las notificaciones del estatus del pedido. Cuando recibí la caja estaba bastante golpeada y no me agradó que al abrir el producto no estuviera sellado y que viniera producto salido en la tapa como si hubiera sido usado. Y ya con eso no me da la confianza de que fuera nuevo. A parte, al venir abierto ya el tiempo de expiracion va corriendo. Gracias.
2023年8月17日
SkinLovers からの回答
Hola Nitza,
Sentimos no haber conseguido satisfacer sus expectativas en esta ocasión.
Siempre nos esforzamos por mejorar y mejorar su experiencia de compra y no podríamos hacerlo sin sus valiosos comentarios.
¡Disfrute de sus productos!
Muchas gracias,
Skinlovers
SkinLovers からの回答
Hello!
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
Enjoy your products!
Thanks,
Skinlovers
I have sent 2 emails regarding…
I have sent 2 emails regarding information about my order and no reply at all
2023年8月14日
SkinLovers からの回答
Hello Julio,
First of all, thank you for your comment. You should have received an e-mail when your order was shipped with all the tracking information.
Please check and send us an email if you haven't received this communication.
Thank you!
very good I recommend it
2023年8月11日
SkinLovers からの回答
Hello Yesika,
Thank you so much for your order and for your review! It's great to receive such positive feedback! We hope to receive your visit to our store a lot of times in the future.
Thanks!
SkinLovers からの回答
Hello Rebecca!
Thank you so much for your order and for your review! It's great to receive such positive feedback! We hope to receive your visit to our store a lot of times in the future.
Thanks!
No recibí mi pedido y ya han pasado 10…
No recibí mi pedido y ya han pasado 10 días, mi domicilio es céntrico, es imposible que FedEx no lo encuentre porque recibo paquetería de Amazon todo el tiempo y nunca tuve problemas. El vendedor nunca estuvo al pendiente de mi pedido, muy decepcionada del servicio, al parecer es una estafa porque leo comentarios y tuvieron el mismo problema y no les reembolsan el dinero tampoco, mis 1,200 pesos perdidos. Muy mal.
2023年8月30日
自発的なレビュー
SkinLovers からの回答
¡Hola Itatí!
Por favor, envíe un mensaje por correo electrónico para que podamos resolver esa situación directamente con usted.
Gracias,
Skinlovers
Bom preço e entrega rapida
Acesso fácil, diversidade de marcas, bom preco e entrega eficiente, dentro do prazo
2023年8月9日
SkinLovers からの回答
Olá Maria!
Muito obrigado pela sua encomenda e pelas suas palavras tão simpáticas. Fazemos o nosso melhor para prestar o melhor serviço possível. Esperamos que volte a comprar connosco muito em breve.
Bom preço e entrega rápida
A entrega foi rápida e além disso o artigo estava com ótimo preço
2023年7月30日
SkinLovers からの回答
Olá Raquel!
Muito obrigado pela sua encomenda e pelo seu feedback. É ótimo receber comentários tão positivos! Esperamos que volte a visitar a nossa loja muitas vezes no futuro.
Muito obrigado.
July 23-today is August 28th….still no…
July 23-today is August 28th….still no package. I emailed you to ask where is the package and you said it’s shipped. I check the shipping and it says “en route”. Nothing. It never changes. I’m going to cancel. Bad experience
2023年8月28日
自発的なレビュー
SkinLovers からの回答
Hello! Please contact us by email again so we can solve that situation directly with you.
Thanks,
Skinlovers
Worst customer service
Worst customer service, I placed an order over 2 months ago (June 9) and never got the item. While the tracking number shows that the item is not moving from the same place for over 2 months, I contacted the customer service and the answer was that they need to investigate before they return my money. Not sure if they need fbi or cia to resolve the problem. But they never offer send another item for replace the one still lost. Don’t buy from them.
2023年6月9日
自発的なレビュー
SkinLovers からの回答
Hello Guillermo,
First of all thank you for taking the time to post a review. We appreciate your feedback as it help us to improve our service.
We are sorry to know that you are disappointed with our service.
Expected dates of delivery are shown during checkout but we cannot give 100% assurance because there are procedures that are beyond our control, for instance, customs that are regulated by local Government guidelines.
However, weare nvestigating your issue so we will get back in touch soon.
Thanks,
Skinlovers
Wonderful communication
Wonderful communication. Great company to buy from. I was able to purchase some items that are no longer available in the USA. Thank you!
2023年8月25日
自発的なレビュー
SkinLovers からの回答
Hello Martin!
Thank you so much for your order and for your review! It's great to receive such positive feedback! We hope to receive your visit to our store a lot of times in the future.
Thanks!
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