Skullcandy (UK) レビュー 

I will never go near this company again
I bought a pair of skullcandy grind fuel for my wife's birthday in June but one earbud never worked went through everything numerous times with skullcandy only to get told to go back and do it all over again this company just keeps running you around in circles waiting for you to give up I asked them numerous times for an address to send the earbuds but they never give you a straight answer this all went on for a couple of months from August till the beginning of October until yeah you guessed it I gave up too

Pathetic service I was really really disappointed. I ordered from the original website. The order came after one month but I no longer needed that at that time because my brother went back home I bought it for him and then when I claim for refund they said you can only refund the product within 14 days of your purchase how can I even return it when I even haven’t received it? That’s a shame and after that they said we are no longer accepting any queries via email so all you have to do is use the website but whenever I was going on the website it it was taking me back to the same process very poor service.

Bought a pair of Rail Skullcandy earpods in America for about £50 and one of the earpods failed before they were a year and a half old.Bought another pair and the exact thing happened.Tried resetting, cleaning the charging contacts, even tried swapping the charging stations,all to no avail.Now have read this is really common.Not going to buy another pair.According to reports on the internet,Sennheiser,'Nothing' CMP and Samsung have a much lower failure rate that Skullcandy
UPDATE 24 Oct 25 Following Skullcandy's advice to approach them,I was advised "Your purchase date is outside our warranty policy. Sorry that you don’t qualify for warranty but you can recycle your product with us and get 30% off your next order!" when I tried to make an online claim under warranty.Given that they went faulty in July/Aug 25 and I purchased them in May 24,their system prevents any claim outside of 12 months.When I click on the 'recycle',I am taken to a Skullcandy page that states "Sorry, you have been blocked
You are unable to access myshopify.com".If extremely unreliable Skullcandy earpods wasn't enough reason never to buy more,seems they make their processes impossible to use and deny access to those who complain.REMINDER According to reports on the internet,Sennheiser,'Nothing' CMP and Samsung have a much lower failure rate that Skullcandy

I was helped by Jerwin from the customer services team. He was able to sort out my issue almost immediately via webchat. I can’t fault his service at all. Excellent

felt like i was inside the speaker xxxxxx

I can't get in touch with anyone. I have a warranty claim, filled out the form, sent my earbuds back, they were delivered to the return depot on the 19th September. It is now 24 days later, I have not received any new earbuds, no communication from Skull Candy, the order lookup doesn't show they have arrived, even though I have delivery proof and I can't get in touch with them in any way as their form to fill in on the website just isnt there and there is no chat option either, very very frustrating.

If you order & pay and want to cancel order or upgrade it - it is not possible. Skullcandy has no propper Customers Service, chatrobot does not follow up even though it issues a “ticket”. Skullcandy is difficult to impossible to contact and communicate. Too automated, no petsonal touch, no troubleshooting customers aid.

I ordered the crusher evo for my daughters 18th birthday and had ordered in suitable time, however the order hadnt arrived to the warehouse and i was looking into a refund so i dont miss the date. I contacted the customer service team and they communicated clearly and made promises they kept by pushing the delivery which indeed arrived just in time. Much appreciated, a wonderful experience will buy their products again!!!!!!!

Edit: My order finally arrived. Product is fine, but communication from the company was terrible, and what led to my frustration and anger. They need to get much better at customer support.
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Ordered headphones on 28th Aug with ship date mid- sept. Heard NOTHING since, tried to get answers on live chat 4 times, emailed- no response, messaged on Instagram- no response. I JUST WANT AN UPDATE. And do not reply telling me you’re sorry and to email customer services because I’ve done that, AND THEY DONT REPLY. I want my order or I’ll be issuing a chargeback.

A set of Hesh 2s were donated to my classroom back in 2018. I sent them home with the students at the end of the year. They all still worked great. I still have mine from almost 7 years ago, little warn but working great.

Terrible! If I could give no stars I would! My son ordered headphones on 28th August 2025, no communication until he contacted them and they apologised for delay. Item was still not sent, when requested a refund, told to contact bank and raise a dispute rather than them just refunding. Will be reporting to Trading Standards. AVOID THIS RETAILER!!!

Update: I contacted the customer services team and were useless. Stated they could not do refunds and they would escalate the matter, with an email response in 48 hours. 72 hours has passed and still no response has been received.

I ordered the crusher evos just to be hit with shipping mid September so I wait till mid September for them to ship the shipping status has not changed in acouple weeks so I cancel the order now you are saying I need to return the product that skullcandy never shiped to me how am I supposed to get my money back and I try to express my issue by contacting through the website but it just does not work can I just get my money back

Tried to contact customer service, the website doesn't work properly. I submitted my claims yesterday but no emails of confirmation about the claims.
Tried to contact the webchat, it kept saying that it cannot give me the customer service contact number. Followed the instruction to find out about the customer service contact number but website doesn't work.
Now I dont have anyone to help me to sort the faulty products. I am stucked with 2 pairs of earbuds which dont work properly. I just bought them last month.
1: Push ANC active (doesn't connect to Tile app for tracking. I bought it so I can track them)
2: Dime 3 (battery life span is very short and unable to hear any conversation when during the call).
My Order Reference number: 404034024.
I felt like I am being scammed by the company. This is my first experience. It's ashamed, I thought the company was big and the products seems good. But I dont know why the customer care are not working properly??

I ordered a pair of headphones almost 3 weeks ago and haven’t heard a single thing, company are physically impossible to contact and the automated customer service is about as useful as a chocolate teapot . The products they offer are good quality but it’s useless if you don’t receive them

I bought the crusher evo from a third party retailer, and I regret it for one reason only: not being able to give them a personal review. The crusher evo literally changed the way I listen to music, and since getting them, I've been selling my Sony and Samsung flagship headphones and earpods. I love skullcandy to death as an almost exclusively harder-styles listener. I wish I could shake the hand of every genius person behind this brilliant marble. Oh, and good value too

TERRIBLE!!! been owing my refund for the last month, still nothing, how foolish of me to have purchased almost immediately again. The product was swiftly returned (after being delayed for delivery by the way), and now all I hear is that it's been taken up to management. I have been hearing that for the last 4 weeks now. it's irritating.

Update (08/09/25)
The company refunded the amount owed after waiting almost two months. The company should really work on their customer support.

Smoking Buds earpods are HORRENDOUS!!! I literally only use them for music and iv never had a pair so sh!te, the only one good thing is the comfort of the bud, other than that, the touch effects do not work what so ever, you can only stop and start. The bud fit into the charging pack in a weird way, becareful they don't drop out. And worst of all they cut off from the next room if left your connecting device in there. Literally not 5ft from my kitchen and it jumps, skips and stops. Absolute WASTE of every single penny spent on these not to mention your basic charge of £6.99 delivery. Unfortunately no option to leave review on site. Better using 2 tins put together with a string!!!!!

Save yourself the aggravation and don’t buy from this company. They deliver nothing but grief, aggravation, frustration and irritation. Purchased a pair of headphones, attempted to cancel the order a few days later but was told in order to maintain their super quick dispatch policy, this would not be possible. They were dispatched a few days after this and promptly returned. Seven weeks later, after educating Skullcandy about UK consumer law and letting them know I would report them to Trading Standards if they did not issue a refund, I finally received the refund. So if you do decide to deal with this company, make sure you know your rights.

I bought my Crusher Anc model after seeing hood reviews. Do far I have been waiting since the 8th of July for delivery. I have contacted customer services, is a nightmare to get anyone to reply. Finally got a response and the stated delivery can take some time so be patient. I said it's been from the 8th of July, they stated oh really we will get right on it with yhe warehouse. I asked for a refund instead of delivery. They said they would start the process. Now I have a UPS delivery on way.
Update... UPS have lost the parcel.
Disappointed in there brand

Their customer experience is a tale of two halves ! We bought a paid over over the ear ANC headphones from a third party seller and the customer at pads fell off within 2 months, not great for z £70 pair of headphones ! The third party seller would not help as it had been over 30 days and referred me to skull candy direct. I submitted a from on there website and waited 15 days as instructed and heard nothing ! I attempted to contact them again and still heard nothing, a thirds attempt using the chat function finally got me through to someone who could help.
This whole process took an unnecessarily long 3.5 weeks! So firstly my advice, submit your warranty claim on the website and the next day go straight to chat !

However once I got through it all went through very quickly! They acknowledged my claim asked me to send the headphones back by recorded delivery in some other way(albeit at my cost !) and they processed the claim within 24 hours, and sent a credit note to order a new pair directly through them. The credit note included free postage and was for a higher value than what we had originally paid, allowing us to buy a newer version of the headset and effectively upgrade.

So slow start, but impressive finish! I’ve only awarded less stars, due to the quality of the first pair of headphones and the slow start. Will see how the new headphones fair !

Edit - I’ve upped my score to 4 starts, as having ordered the new headset it arrived in 24 hours and they followed up. I think once you are through to them their customer service is very effective and I can’t fault them then!