Skullcandy (CA) レビュー 106

One of the absolute worst online shopping experiences I've ever had. It started with getting a warranty claim on my current Skullcandy that broke in under a year of light use. They sent me a "gift card" that was actually a promo code. This was after I paid out of pocket to send them their broken product. Because of this "gift card" I couldn't use my promotion that I had received from a Tim Horton's roll of the rim offer. The site let me put everything all together in a cart and showed the gift card and the 40% off promo code being applied. Showing a cost of around $80. When I hit submit however, and finish the order, it removed the 40% off and used up the gift card and submitted the order. Costing me over $220. The order was not able to be canceled as it was the weekend and no one was working to answer any customer inquiries, and the policy is no cancelations, but the warehouse shipped the product instead of being able to do adjustment to my order. They told me I would have to wait for it to arrive, and then ship back the order and the reorder using my code. I've never had a company where they've toted policy and procedure and corporate B.S. so much l. I work in customer service and this was a horrible experience. The number of times the said " our policy" was ridiculous. The only reason that I ended up getting everything returned and walking away entirely from this was by getting mad with the representatives, which I hate to do. I told them it was not personal, but the service was unacceptable. But they refuse to listen when I was calm with them. It took me three weeks to settle everything. And I had to ship the warranty claim back on my own dollar and they never did honor their full offer. I would 100% stay away from this company. I will be taking my business elsewhere, to a company that appreciates clients and treats them better.

I have been a proud supporter of skullcandy for nearly 20 years now. I have seen dips and improvements in their products over the years and I am currently finding there is an upward trend in providing the consumers with high quality audio.

I have only two major complaints about the company. 1) I do still find some continuing issues with the longevity of the products (eg. Earbuds literally coming apart at the seems). 2) the interface for handling customer support through their website. If there is an issue with their products, they do provide a reasonable 1 year warranty, but they do make it incredibly frustrating when trying to utilize the warranty. We would prefer in increase in actual human contact when needing assistance and less chat bots.

Horrible experience. They sent me defective earbuds, when i submitted a claim , they asked me to pay for return shipping label! Ridiculous, so you send me an earbud that had what so called warranty and you want me to pay to return it ! Never again, oh not to mentioned the AI operated chat support

wont provide or sell any replacements still making payments and they wont do anything less you have the money and time to ship your product out which i dont. wonder what happened to their "fearless use program" which is still on their facebook.

I am totally shocked at the poor customer service at Skullcandy. I'm a very experienced online shopper and went to their site because I was curious what the shipping cost would be on a set I won 40% off at Tim Hortons. After putting two sets in my cart, I minimized the site and went to my email to get the discount code. When I went back to the site and maximized the page, it automatically processed the shipment using the credit card I had used 2 years ago on another purchase at their site! I immediately went to their chat to cancel the order for over $200 and was told by their stupid bot that it could not be canceled. It was already being shipped which is BS since I ordered it 30 seconds earlier! There is no contact phone number for this company other than their bot. I finally found an email and wrote them and was told the same thing, it could not be canceled even though it was placed 10 minutes earlier. But no problem they said, once it arrives just send it back and we'll get a refund. It showed up 3 days later and then it took me over 7 hours to get their chat bot to quit looping and finally gave me instructions on how to return. It cost me $28 that is non-refundable to return something I did not want in the first place. I will never use their site again and their customer service is disgraceful. Hopefully I get my money back without too much problem minus the $28 of course. I should have been refunded the shipping cost since I had immediately tried to cancel the order as it was done in error.

Update: yes, I received an email offering me a 40% discount on my next order. Useless since I still have the 40% off coupon from last time as their site did not work correctly! I am still out $28.00 for shipping. I feel very ripped off, I am not satisfied and will never use or recommend their site or products again.

This review was prompted by Skullcandy by email. Their A.I. chat bot might be the worst I've dealt with before, almost to a point where it seemed insulting (the experience and the a.i. responses I was receiving). Ask for a human, the lady Hanna on email was perfect. Edited: After they reply, they will send you an email that if you don't give them your full name and information, they will delete this review. Pointless website.

I bought a pair of their earbuds and they worked perfectly fine for several months afterwards. More than a year after I originally bought them, the left earbud stopped working. The packaging clearly states that all their products have a two year warranty. When I tried to file a warranty claim, they said it is only one year. That is not what it said on the packaging and that is not what it says in the warranty paper I have too. They also tried redirecting me to a warranty claim site they claim works but it doesn't. I don't recommend buying anything from this dishonest company. I have bought things from them before and now I won't anymore.

This was my first time on the Skullcandy website. I was looking for a standalone speakers. Out of the nine speakers they had, only one was available. I used to chat to find out more information. It was a robot and and was totally useless. I finally left in disgust. They also canceled the ability to contact them by email so this is really pathetic. I would never deal with this company again.

One earbud stopped working 8 mo after purchase (BestB). Reached to Skullcandy and was given warranty claim number, address to ship them to (my cost). Shipped in late January, confirmed delivered by shipper, no word from Skullcandy. Went to website repeatedly. AI bot. No response. Around in circles x 2 mo. No agent ever reached out - until - I posted on social media! They had no record (in the bot) of my claim, no trace of my earbuds. Can't recommend Skullcandy based on customer service (non-existent until you shame them). Others have posted that a replacement pair of earbuds also stopped working quickly. Maybe just purchase another brand 🙄 I certainly will next time.

The AI chat service is poor and always sending me in bad directions, I wanted to cancel an order just minutes after ordering and they replied they could do nothing and tells me to make a return and pay for the shipping. After my review, they offered me the refund and pre-paid shipping label. That was appreciated. Thanks

Bought Dime3, 1 piece stopped working. No physical or water damage. Other one srill working fine. They are asking me to return it at my cost, even though its in warranty period.

Chat of return will be more than me buying a new one. What a useless warranty.

I was a repeat customer. But seems you just see customer as a number.

***After review they did replace it. Thanks***

Great resolution by Mark for my return process and almost lost and forgotten headphones.

Wish there was an easy way to contact like call support or email support.

I am so glad I decided to contact Skullcandy because the experience was phenomenal and they effortlessly guided me through all my questions and concerns. I highly appreciate their help.

The product was so good...the design, the packaging, the product, and the container it came in. I lost my pair of crusher evo's after 3 years and bought another pair. Now they come with a sack that feels like a pair of speedo. The quality bag I had before kept them damage free through tons of travel for a long time. Maybe a silly thing to comment on...but really everything gets reduced in quality, manufacturing, customer satisfaction.

I bought a Skullcandy Method ANC 360 mid august, by the end of october it was already defective in one earbud. I contacted Skullcandy, customer service was good, i was asked to return the earbuds at my expenses, which i did. I bought two other sets with the credit i was given (+$ on my side) and one of the pair was defective right out of the box. I sent them a video and some photos proving that they're defective the very same day that i got them. Now they're asking me to ship them back at my expenses again (about 45$ in total) they want me to pay shipping for something that's defective right out of the box. I asked them to cover the shipping expenses for the second one since they're defective out of the box but they refused. One set of earbuds that broke within 2.5 months and one set that's defective right out of the box. I'm very disappointed with the lifespan of their products. Their sound is good but doesn't last long. Customer service responds usually within a day but they don't offer you the necessary support. They expect you to pay shipping for products that are factory defective, time after time.

I'll will gladly take my business elsewhere and write about this anywhere i can. Money isn't earned easy, we trust your products but you deceive your customers.

I bought a original headphone from Skullcandy long long time ago and at that time, it was my go to headphone for walking to work, etc but when I heard that Skullcandy used to own Astro and that they are releasing new gaming headset with built in bass, THX and headtracking, I was sold.

It was expensive indeed but I wanted to experience that Crusher bass so I bought it but unfortunately, the wireless signal from headset to dongle wasn't too great for how much it costs.

Dongle and headset feels cheap but bass definitely kicks butt and sound is incredible. I think it beats SteelSeries Arctis Nova Pro I have which has dull sounding with no bass at all. Skullcandy definitely takes a win here.

But customer service is lacking... it is difficult to reach out to real human through their customer service which is where it loses 1 star. AI isn't great and waste of time. Their email address doesn't even work either as it comes up as error if I try to send my concerns using their email address and they take forever to respond.

Skullcandy needs to improve overall quality of their headset like Crush PLYR 720 where magnet hits the cover and popping on my ears aren't very great experience. Headtracking is cool and THX is nice. I wish other brand offered these since theirs also costs arms and legs.

Do I recommend Skullcandy? Well I do but just be aware that their customer service is kind of lacking.

I bought the Crusher Evos using 2 promo codes (yes I know now, not how they work) and the total came down to $115. But when I clicked pay now, the total shot up to $192. So, I contacted them and they said once I receive the headphones they would refund the 40% the other promo code that didn't work back to me. Today, I got the headphones and got back in contact, and they sent the 40% to me. The customer service people I worked with were very nice and understanding, and EXTREMELY HELPFUL!
Would recommend buying product, especially the Crusher Evos.

My inquiry was responded to quickly. My issue was with a set of earbuds (ear clip broke off). They informed me that they do not send out replacement parts, and even though my earbuds were two years old and out of warranty, they provided me with a 40% off code I could use to replace them. This was nice because they didn't really have to do anything. The only reason I did not give a 5-star rating, was that I feel the product was not that old, and it should have better withstood my periodic use (once/week and always careful with them), and should have stood behind their products and workmanship better than they did with my experience. Skullcandy, being a large and reputable company in the headgear field of the electronics industry, and given the cost of their products being competitively high, I think they should have at least offered to replace them with something the same or similar. This would have led to my returning as a satisfied customer rather than shopping around within the overabundant ear bud market.

Ordered method 360. Upon arrival left earbud would not work.

Skullcandy will not refund return shipping cost as is stated in warranty policy. ( clearly states return shipping refunded if product defective when received). Instead are trying to give a coupon in lieu. Unacceptable.

Overall bad product, terrible customer service, will not follow their warranty policy.

Don't waste your money

2 days into having them and the right earbud stopped working. Don’t buy them. Horrible product.