Skullcandy (US) レビュー 2,006

Employee who helped me was very clear, helpful and respectful. Answered all my questions, couldn’t be happier with the results.

Courteous, Helpful, Thoughtful
Raffy was able to figure out what was going wrong with my headphones and that nothing could be done to fix the problem. Since my product was covered under warranty. Thanks.

Raffy S provided excellent customer service! He helped me complete my claim after my failed attempt of the system recognizing my order number. The agent was friendly and helpful.

Thank you Skullcandy for the replacement i have received them and it work like a charm! I will continue buying your amazing product and spread the good word around about your company Great customer service keep up the great work!

Skullcandy and it's representative, Rhyan, went above and beyond in their response to my issue with the Indy earbuds. I bought a new phone that was incompatible with the Indy bluetooth version and Skullcandy did everything to make me a happy customer.

Support team was very helpful getting my warranty processed!

I’ve been using the Skullcandy Crusher ANC 2, and I absolutely love them! The sound quality is incredible, the bass is unmatched, and the noise cancellation works great. They are super comfortable for long listening sessions, and the build quality feels solid.

The only issue I encountered was with the light blue color—it started absorbing oils from my skin and hands, which caused some discoloration. I reached out to Skullcandy’s support team, and Hanna was extremely helpful throughout the process. She guided me through different cleaning methods, but in the end, we agreed that a replacement would be the best option. Skullcandy made the exchange process smooth and hassle-free, and I received a coupon to replace my headphones.

Overall, amazing customer service and a fantastic product! If Skullcandy expands their color selection or improves the durability of lighter shades, they’d be even better. Highly recommend!

The representative was very patient and helpful in resolving my issue. I originally received the wrong items, but they took the time to understand my situation and found a fair solution. They even escalated my case to the team and ensured I got the correct product without unnecessary complications. I truly appreciate their professionalism and quick responses. Thank you for the great support!

your representative was up front and honest said it may take a certain amount of time and then when they responded the steps they gave me worked. also they stated if not there could of been a warranty on product great customer service

A few days ago I bought some Indy Evo headphones on Amazon and they were defective, but thanks to Dave who found a solution to my problem, he sent me some new headphones that are completely crazy, excellent audio, the bass is very good, comfortable, the battery life is good and what I liked most was the application has many functions that help you calibrate the headphones.

I purchased some headphones and on the website it said free shipping over $49 orders. So I ordered but when I got to checkout it was charging me $15 for shipping... I figured worse case I have to pay for this even though the website says free shipping. I contacted customer service and "Raffy" was quick to respond to my email and assist with refunding me the $15 shipping charge.

The representative that spoke with was very attentive and helpful in helping me replace a pair of skull candies that I absolutely loved that I had sent in for a repair and they sent me a awesome upgrade as a replacement, which was absolutely awesome

The customer service with Hanna was awesome she very nice ,seems to be rare for these days .Answered all my questions.U guys made it painless.thx

Mark is an amazing help. I would recommend him for anyone who has concerns regarding their product. Very professional, kind, and answers promptly.

Jerwin G was super helpful, gave me plenty of information oh how I can use the insurance for my headphones and found my lost order number. Give him a raise lol.

I was in contact with Jerwin who treated me with the utmost respect. He understood the frustration i was experiencing with my faulty product, which i use for my training. I have purchased 3 for my family and recommend to all my colleagues. The customer service from the beginning was outstanding and swift.

I asked for a recommendation for headphones that could be used while I work out in the gym. The reply was prompt and recommended a specific model. I purchased two, one for me and one for my wife. Excellent customer service.

Gave good feedback and responded in a timely manner. I was missing my headphones and first the agent offered a discount on a new pair, but after further review, it was concluded that the original pair of headphones was delayed/not shipping. The agent offered a full refund or to send out another pair of headphones. This was great.