Skullcandy (US) レビュー 2,005

I am truly grateful for the dedication and effort Benedict invested in striving to resolve my issues to the best of his ability.

I lost my earbuds case and was looking for a replacement. They told me they don’t sell them separately and, in order to accommodate me, they offered a great discount on a new set of earbuds. Thank you!

I like these headphones. The color and large design of them is really what drew me to buying them, but overall an not 100% impressed with the quality. The Skullcandy app is basically useless unless you want to use the built in Tile feature, which I haven't used since these headphones are decent sized I have never lost them. They make a muffled and glitchy noise whenever I first turn them on and really think they should have a Noise Cancelling feature on them especially for the price being around $200. The sound quality is very good but also think they leak sound a little bit much.

It is easy to take people’s money. A company shows your true value when you have a problem. Skullcandy and its team went above and beyond to assist me with a product issue. Communication was clear and timely. I purchased one product thought I had purchased another and was initially frustrated. Support was patient and assisted me in sorting “my error” and the faulty information I had.
Thank you again!

Hanna was amazing on helping me resolve my issues, and was able to help me stay loyal with a handy grateful little tip to help me keep rocking Skullcandy.

Great customer service. I’m very pleased with the way my issue was dealt with.

The customer service was amazing, my order was sent back and the person taking care of me was perfect.

I reached out to let them know my daughter's Skullcandy ear buds were amazing! (In a year's time, they were washed and dried 3 times case and all, ran over with the lawn mower twice and twice with a car and THEY STILL SOUNDED AMAZING!) Sadly, the case finally broke. They sent me a coupon for 40% off a purchase at Skullcandy! I would definitely recommend Skullcandy ear buds!

Benedict was very pleasant and so helpful. He is a great employee for Skullcandy US! :-)

My old skullcandy earbuds didn’t fit me right anymore so I asked to see if you sold ear gels separately. Turns out you don’t but Rhyan B, (the customer service associate i talked with) gave me a discount to buy whole new earbuds, so I did. However I did not receive free shipping even though I am a member and couldn’t figure out why so I sent a screenshot to him and he said he would refund me the shipping after i received the item. My representative was amazing!! Very helpful!! But it would be nice if you guys would sell individual packs of the different sized ear gels in the future, since my earbuds worked perfectly fine still after having them for two years! Love my skullcandy!

My experience with Benedict was beyond reproach. He made the process for my warranty claim extremely peaceful and easy. He was well versed in the policy and procedures. He executed what great customer care looks like. In fact he may very well be the standard of great customer care.

My experience with customer support was timely and very helpful.

I recently just purchased my first Skullcandy product. I’ve often wanted to but always on a budget. I had to go back to the same store and actually lost one. I emailed Skullcandy and they happily gave me a huge discount as they aren’t into giving separate items. Understandable- they have been nothing but gracious and I applaud this company and its excellent products!

A refund has taken longer than their website and email says it should. I chased it once via chat. Went to chase it again today and all it shows me is my previous chat, it wouldn't let me initiate a new chat. I suppose I could clear my cache etc. but it seems like a flaw on the site.

Chased my refund again. First email says they've not received my return. I screenshot their own email saying "we got your return" etc.. they reply saying it's another 5-7 business days, on top of the 14 I already waited. Something is going wrong with their system or staff.

I'm going round in circles with customer service. I'm getting the same responses saying they haven't got the return. I point out they already emailed me saying they have got it, I was chasing that. So far nobody will escalate it. Now a 1 star experience.

EDIT - Their response is 100% wrong. Surprise!

I bought head phones of this brand and from the moment I bought them they had troubles charging. Then died way faster than the time on the box said. Sometimes one headphone would charge while the other didn't.

They were very helpful and generous!

So many things Skullcandy did right here. As of today, Skullcandy has replied to every Email I sent, answered every question I asked on repeat since I struggled w the return process ( this is my first Skullcandy purchase). I was able to speak w a live customer rep who solved my immediate issue , then, on the regular, they are following up with where I am in the “return” process and just straight “on it”!!! They obviously care about the quality of their product and the consequential satisfaction of the customer…..a true rarity anymore.
.❤️💀❤️.

My question was answered and the care provider went above and beyond to help me with my purchase. Thank you for the good experience.

Employee who helped me was very clear, helpful and respectful. Answered all my questions, couldn’t be happier with the results.