Skullcandy (US) レビュー 2,005

Bestellung 502350082
Betrifft Kopfhörer, bestellt am 24.11., mit Paypal gezahlt, Ware wurde bis heute nicht geliefert. Kontakt nur über Chat möglich, standardisierte Antworten, keine Lösung.
Unseriös, Finger weg!

Bought the Skullcandy Crusher ANC2 at Best Buy for $255.59 and omd... the bass is INSANE. They are one of the best headphones with the best bass you can ever find. Highly recommend these!!

Erwin F. Was wonderful! Erwin was patient and understanding! He was quick with helping me and efficient!

Possibly the worst experience I have ever had attempting to return an item. I ordered headphones for my son for Christmas and received a wrong item of lesser quality from Skullcandy. I have called three times in the past two days waiting for over an hour two of those times to speak to someone. I was given the complete run around and was flat out lied to. I have yet to receive the return shipping label that they said they emailed me yesterday .. i called again today to ask them for the return shipping label and was told that I hadn't received it yet because I never sent a photo of the wrong product I received even though I was never told to do so yesterday. I honesty am starting to believe they purposely sent the wrong item because they thought they would get away with it. I truly feel like this company is a total scam… i would not recommended ordering from them ever. They have $160 of my money and have done zero to resolve their error.. they be should totally ashamed and embarrassed. Dealing with their customer service is a total nightmare.. do yourself a favor and DO NOT order from them!

Update: It is now 3 full days since I first contacted Skullcandy customer service. I have yet to receive a return label or communication from them on how to remedy their error!!!! I bought a product, received the wrong product, and Skullcandy refuses to remedy it! This is so baffling from such a large company!!

Raffy was very personable and helpful when I called about the shipping delay for my Skullcandy product. I hope if I ever have to call about another issue that I can speak with him again! 10/10 experience.

I ordered to the wrong address and submitted a ticket almost immediately after, but despite that the availability of support to fix the issue was next to none. I recommend ordering Skullcandy products through other means that have better protections to your deliveries

Mon colis a été renvoyé chez vous alors qu’il ne m’a jamais été distribué, depuis aucun remboursement de votre part. C’est clairement du vol, je ne vais pas vous lâcher vous m’avez volé 120€ et le service client est rempli de bots impossible d’avoir un humain de l’autre côté

To: Erwin F| Skullcandy Customer Rep:

I just wanted to take a few minutes out to thank you for all your help the other day getting my skullcandy account and order in a good place.

I am currently waiting for my headphones and appreciate your help on the products and providing me with some recommendations. I have been a long time owner of Skullcandy products and continuously make skull candy my product of choice not only for the performance but the excellent customer service and understanding of what I need and making sure I am happy I decided Skullcandy.

Let me tell you that you did a great job developing this partnership with me and assisting me with my order. I think back to other purchases and hope I work with you again when I purchase my ANC products.

Please keep up the good work and continue using your personal touch for your Skullcandy customers.

We appreciate it and will think of skullcandy on their next purchase

Support is helpful and professional, thanks to Diem. My issue didn’t bounce back and forth, and resolved quickly. I’ll keep be loyal customer.

Using the 24/7 chat bot was difficult because i had an issue that could only be resolved with an assistant, however once I got in touch I had lovely service and amazing help in solving my issue.

Amazing service and understood the situation.

I took advantage of the Black Friday deal online and got an additional discount from Skullcandy via email after putting the Crusher ANC 2’s in my cart. I have to admit, I was a little concerned when 5 days had passed and I still had not received a tracking number. Customer service responded to me right away reassuring me that my order was being processed. True enough, it was and I received tracking soon after. The product arrived within 48 hours after receiving tracking. I obviously ordered the Crusher ANC 2’s and I am extremely satisfied with them. If you are on the fence about purchasing these….do yourself a favor and go ahead and get them. You will not be sorry.

Such great customer service! Everyone was so helpful and kind, and they really listened. I couldn’t be more satisfied. I’m still holding onto my original Skullcandy wire and case—they’re keepers for life!

Unmöglich vor 5 Tagen bestellt und direkt bezahlt und noch nicht mal eine bestätigungsmail bekommen. ich habe das skullcandy Team auf allen erdenklichen wegen kontaktiert und aufgefordert meine Bestellung zu stornieren und der automatisierte chatbot gibt auch immer die gleichen sinnlosen Nachrichten von sich.

From what I heard the products are good can’t confirm though as they don’t even ship out my order been 5 days no updates and support won’t answer tickets at this point quality is not worth the hassle excelent product horrible brand

Ich habe am 28.11. Kopfhörer für meinen Sohn bestellt und bezahlt. Die Bestätigungsemail habe ich erhalten und seitdem nichts mehr. Meine Emails können nicht zugestellt werden und beim Chat komme ich auch nicht weiter.

Dreadful company. NO way to get in touch with anybody regarding problems, seems they couldnt care less about their customers. A generic response from them will surely follow this review of "Please contact us at contact.skullcandy.com blah blah blah", but thats precicely the place where they completely ignore you. Shouldnt have bought from them, and i wont be ordering in the future; better brands out there that actually have a basic level of respect for their customer base.

My experience was positive thanks to the helpful and professional support provided by Rhyan. Even though my specific case (product purchased in China) required me to contact a local distributor, Rhyan was very clear in explaining the warranty options and limitations. I felt my concerns were heard and understood. This level of customer service is commendable.

Listened very carefully and helped me with the situation perfectly!! This was my first time ordering from skullcandy and he made my purchase process run smoothly!

Vor über 1,5 Wochen bestell und per Paypal direkt bezahlt. Aber es erfolgt kein Versand. Email wird nicht zugestellt und den Chat kann man auch vergessen. Wo ist meine bezahlte Ware?