Skullcandy (US) レビュー 2,005

UPDATE: I am changing my review of Skullcandy. Skullcandy not only shipped out new headphones, but didn't charge me for the replacement pair once they received my return. My Granddaughter was not able to use these on her trip, but at least I will have her Christmas present. Even though it was work on my side to repackage and take to UPS and pay to print, as I do not have a printer, Skullcandy made up for this inconvenience by not charging me for the second pair. The second pair has arrived, it was still in a bubble package, which alarmed me, but the box was not crushed this time. Thank you Skullcandy. Ordered EVO CRUSHER headphones from Skullcandy. The headphones were for my granddaughter so that she could have headphones on the airplane. It was to be an early Christmas present. The headphones are packaged in a "cereal box" type packaging from Skullcandy. They sent them in a bubble envelope. The headphones were crushed. I had to send back and now my granddaughter will not get her headphones. Still no refund, but have tracking on the return slip they emailed to me. You would think that this company would care about the packaging of their products and their customers. Very disappointed. Their mistake became my work.

The customer service in the chat was on point knew what he was talking about and got me my answers extremely fast

J'ai commandé des casques Skullcandy Crusher Evo et ils m'ont envoyé les anciens modèles sans spécifier où que ce soit qu'ils enverraient les anciens modèles.
Impossible de contacter le support, ils demandent d'écrire à contact.skullcandy.com mais il y a une IA qui créé un ticket et après pas de nouvelles...
J'aimerais que le support puisse prendre en compte ma requête et puisse m'envoyer les nouveaux modèles sans que j'ai à payer plus.

EDIT : J'ai reçu une réponse favorable, s'ils tiennent leurs engagements j'aurais été déçu un moment mais le service client aura été très compréhensif et compétent :)

I am a happy Crusher Evo owner. I kept in touch with Skullcandy Customer Support to understand if my beloved Crusher Evo Headphones were compatible with a specific DAC, and in short time I received the ok. What more to say ? Great Stuff and Great People out there !! As we say in Italy: BRAVI !!!

Erwin F was extremely helpful with my issue and made the return process so easy! Great Job Erwin!
Many thanks!

To start with I like Skullcandy Headphones, I've had many over the years, My problem is with my recent experience. Back around 10/12/2025 my Method 360 fell apart in my ear. The glue failed holding it together. Accidents happen. I talked to customer service was told to ship them back to them. After a week i was given a rebate for $100 when they now cost $130. Customer service was great and changed the rebate to the $130 with free shipping so i wasn't out of pocket. This is when the issues started. I placed an order on 10/22/25 for a replacement. I waited and waited until 11/4 when i was finally told after talking with customer service a few times that my order had mysteriously been canceled and no one knew why. Bummer. I was given a new discount code and told just to order it again. Placed a new order that same day 11/4 and waited, checked with customer service a few times and was told it was still coming. Until finally on 11/19 they admitted that mysteriously this 2nd order had been cancelled again. I was given a 3rd code and told to just order it again. When I asked if i could get any assurances that the order would actually be completed or expedited for the inconvenience I was told to allow 4-5 days for processing and that was it. I would have liked to just send this in an email but the only way I could find other then the online chat to talk to skullcandy is by leaving a review. Like i started with I like Skullcandy but this whole experience has definitely frustrated me

Update.After posting this I was emailed by customer service and they both apologized and let me know that my newest order has shipped and provided a tracking number.

I used "crusher" headphones for 4 months straight with no let off (yes I slept with them also) and they still work as they should.

They have stood the test of time and for the price they are unbeatable

AMAZING EXPERIENCE. Raffy was super patient and understanding. He deserves a raise or promotion. You are lucky to have him.

Incredible customer service that went above and beyond! Lost one of the plastic ear pieces that cannot be purchased separately and they hooked me up with a coupon code.

Bought a set of Method 360’s for $129. After a couple of months L earbud stopped working. Filed warranty claim online and paid $28 to have them shipped back for repair. They sent me a code for $100 to buy a new pair. So to buy another identical pair i have to pay $29 extra plus taxes and shipping. So a $129 set of headphones has now cost $200. Rip off. I will never buy from skullcandy again and will let everyone know buyer beware

customer service representative was very helpful

I’m very happy with their service! They were quick, patient, and had an amazing attitude throughout. Thank you to my customer service staff Mr. Jerwin.

Skullcandy earbuds and headphones are top notch and I have purchased various models from the company for many years now. However, their customer service is notably the best that I have experienced in comparison to other electronic product providers. Overall, I am very satisfied with their devices and service!

I loved the service here! I had the pleasure of talking to Raffy S who was so helpful and straight to the point. He gets 5 stars too!!⭐️⭐️⭐️⭐️⭐️

Responsive and prompt, and Rhyan was also helpful in providing alternatives.

I've received a quick reply with a very good explanation to my question. The communication was very helpful and friendly.
Thanks

I wanted to provide product feedback and was told that there is no email anymore. When I asked how to give feedback on a product I was given the link for this survey.

Excellent attitude from customer support with fast and clear responses.

Still the site is lacking to display the model number on the model

Raffy was very kind and seemed as though he genuinely wanted to help. He was patient through my poor cell service, and even offered me advice about college. Overall a wonderful experience

Ordered the Crusher Anc 2’s August 31st via “express shipping”, it is now Sep 11th. Do jot order from the website, they wont issue me a refund and to this day they still have not sent the package to UPS. I’ve contacted customer service several times about my product and they ALL ate giving me different answers and times. This is completely unacceptable and I hope the word spreads about their terrible customer service and shipping times. I should of ordered from Amazon or Best Buy (atleast they are reliable). Also the chat kicked me out and would not work again when I said I want a refund. I called and they are basically forcing me to wait. I will not wait. I am reaching out to the CEO and calling my bank to get the money back. I love the products but I will never order from the website again.