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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Smart Insights and Dr. Chaffey are the real deal. I've had a successful career in marketing and management for 25+ years for business of all shapes and sizes and this is by far the most clear, data-dr... もっと見る

5つ星のうち1の評価

It's an awful experience when you want to cancel their subscription. They don't answer your emails and you can't cancel via the platform directly. When you want to buy something, they are very q... もっと見る

企業が回答しました

5つ星のうち1の評価

I canceled my subscription 10 months before renewal. Two weeks before renewal I am told I owe another annual fee. I told the rep I had a cancellation letter approved from his finance dept, and he ask... もっと見る

5つ星のうち1の評価

Not surprised to see other bad reviews here. Not a great company. Very expensive. Content is very difficult to use because it is just volumes of text that is difficult to sort out into anything use... もっと見る

企業が回答しました

企業情報

  1. マーケティング コンサルタント

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Share actionable digital marketing advice from our community, Dr Dave Chaffey and team of expert commentators. Daily updates and advice on what matters.


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3.0

まあまあ

TrustScore 5段階評価の3

63件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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3.0

すべてのレビュー

(63)

過去12か月のレビュー数: 3

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5つ星のうち5の評価

Best insightful, data-driven marketing strategy & tactical details for getting real results

Smart Insights and Dr. Chaffey are the real deal. I've had a successful career in marketing and management for 25+ years for business of all shapes and sizes and this is by far the most clear, data-driven, forward-thinking information that helps me do my job better every day. This cuts through the clutter, fads and click-bait trends to what's really working amidst the current environment. thank you!

2020年9月22日
自発的なレビュー
5つ星のうち5の評価

Digital marketing strategy help you can actually apply in the real world.

I've been using SmartInsight's e-learning, guides and templates to develop an integrated digital marketing strategy across multiple teams. All the resources have been extremely helpful and concise. The e-learning has really helped me understand what I'm doing and how to apply in the real world, so it's not just been a tickbox exercise. I feel I've developed a deeper understanding and feel much more confident about the project. This in turn is helping to get buy-in across the organisation.

2020年8月4日
自発的なレビュー
5つ星のうち5の評価

7 rocks…

I enjoyed to attend different webinars and also allowed me a better understanding of some elements of the digital transformation. Many thanks for our support in those matters.

2020年7月25日
自発的なレビュー
5つ星のうち5の評価

Best resource for professional B2B marketing planning, execution and measuring in EMEA.

Last year I was on the individual membership, but as I wanted to evaluate our tech stack, I decided to upgrade this year to business membership, and I have not regretted. (I am not affiliated to SmartInsights.)

After 6 months I managed to read through all the 9 E-Learning modules, and I am new even more of a fan vs before. All content is of high value and very much up to date. (Worth much more then I paid for.)

Most of us do have little time and might underestimate how meaty some of the subjects and content are. Going through it, and adopting does take time. Your skills do not improve magically.

A pity some people do not dedicate the time to use the material, then trying to get their money back, by leaving negative reviews. Sign-up, upgrade your (and your teams) skills, grow professionally.

Conclusion: totally worth the monthly fee. But you owe it to yourself to dedicate the time on top.

2020年6月24日
自発的なレビュー
5つ星のうち1の評価

You will sign up for a monthly…

You will sign up for a monthly subscription at almost $80 a month...after a short while you will realise that the upgraded resources are of no use, most of them outdated. You will decide to cancel membership and that's where the surprise comes. You will try to press "password reminder" but the email with password link will never come ( not even in spam)
..YOU can't log in, month after month you will start receiving monthly billing. After hundreds of tries and few invoices later you will be lucky to get the password. You will select option to cancel, only to see that there is no easy way to actually cancel it....you must email customer support to cancel...but WHERE iS THE EMAIL O the telephone number??? Shame on you! I will look for digital consumer rights and appropriate institutions to investigate. Hou have charged me 6 x 80$ because of that issue an you dare to say that your refund policy means no refund. Dont say it's an error, same happened on 3 different accounts...now seeing that the same happened to others, I will request for an appropriate institution to review itm

2020年3月29日
自発的なレビュー
5つ星のうち1の評価

Very dishonest business practices in…

Very dishonest business practices in order to upsell their glorified business membership.

I got an annual membership as it was marketed that it would give me access to "certain resources" pertaining to the RACE framework, as soon as they had secured their money they suddenly disallowed me access to the resources only to inform me i would regain access if i BECAME A BUSINESS MEMBER, after i had just dished out £350 for resources i now had no access to.
Very dishonest and i will be taking further action as i just threw away money for something i never got.

I should have known as it is run by an "expert" in marketing, but unfortunately he is not an expert in customer service and ethical business practices.

2020年1月14日
自発的なレビュー
Smart Insights ロゴ

Smart Insights からの回答

Hi Ghane. I'm Stu Miller, CEO of Smart Insights. We take our feedback - and customer service - very seriously, so wanted to respond to your review directly. You posted your review at around 5am our time, having not had a response to a support ticket you raised over the night here in the UK when our offices were closed.

One of our technical team responded to you at just after 7am this morning, immediately addressed the issue you were having and offered a full refund as recompense.

In the conversation with our team member you mentioned you may well look at Business membership in the future as it contains the resources you may need - if that's the case please do get in touch directly, and we'll be pleased to see what we can do for you to make the upgrade worthwhile.

Sorry we couldn't get onto this quicker for you, but we did address it within minutes of the office opening this morning, and I hope it's now resolved to your satisfaction.

5つ星のうち1の評価

Be very wary of this company and their…

Be very wary of this company and their policies and practices. We sent an email to them canceling the services, 6 months before the due date and now they are hounding a renewal because they state it was never received. They do not have an online method to cancel, so make sure you get a receipt or they will hound you like a bad debt collector. Some of their content is ok, but definitely not worth the cost.

2020年1月8日
自発的なレビュー
5つ星のうち1の評価

Shameful billing practices. It's 2019 not 1989.

I canceled my subscription 10 months before renewal. Two weeks before renewal I am told I owe another annual fee. I told the rep I had a cancellation letter approved from his finance dept, and he asked to see it. Fortunately, I saved it. His response " Thank you for that. Please excuse the email - we were unable to locate your cancelation letter due to some bugs on our system. I have now informed our operations team who have voided your contract and invoice."
What would have happened if I didn't have the email from ten months prior?

2019年11月25日
自発的なレビュー
5つ星のうち5の評価

We have a Business subscription with…

We have a Business subscription with Smart Insights and whenever we make use of it we're always delighted. A great mix of higher-level and deep-dive, well-researched and suitably organised content.

If anything, we haven't really used the subscription enough but, account management (from Eddy) is just the right balance; he makes the effort to help us find the content we'll likely find rewarding.

The upshot: there are a few options out there for agencies like ourselves and 6 months in, we're really pleased with what we get from SI.

2019年11月20日
自発的なレビュー
5つ星のうち5の評価

A complete package that's helped our growing boutique agency

If you're an agency, I highly recommend looking into Smart Insights. I own and run a boutique agency and wear a ton of hats. I found Smart Insights provided me with everything from advice on growing my agency as well as valuable resources that helped me continue my personal education. One of the best things about it though was the complete platform approach. It makes it very easy for me to now implement a good training regimen for my team members. I would also add that the way we approach taking in new clients is starting to change. We're able to better explain not only the process but also demonstrate the value of this which ultimately will result in increased revenue and satisfied clients.

2019年7月10日
自発的なレビュー
5つ星のうち5の評価

A wealth of digital knowlege - invaluable

I am delighted to have joined Smart Insights. As someone who has worked in marketing for a number of years but fairly new to digital marketing, I was looking to increase my knowledge across all areas. Having found and joined Smart Insights, I haven't looked back. I find the templates extremely useful and I also have a fantastic Account Manager, Eddy Nyambi, who has pointed me in the direction of a number of articles when I have asked.

2019年4月24日
自発的なレビュー

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